Pos Malaysia
Reviews and Complaints

Pada tarikh 31/10/2018 barang saya telah dihantar melalui pos laju domestik yang bernombor eh919483287my daripada pahang ke sabah. Sampai ke hari ini 22/11/2018 saya tidak menerima barang tersebut malahan tiada rekod dalam sistem pos laju domestik. Mohon pencerahan apa masalah sehingga saya tidak boleh menjejaki di mana keberadaan barang saya tersebut. Barang itu adalah tilam. Tiada istilah rosak mahupun koyak sehinggakan ditahan dimana-mana cawangan pos laju. Sila berikan saya maklum balas berkenaan barang tersebut. Boleh hubungi saya ditalian [protected]. Terima kasih.

Saya duduk di seksyen 30 Shah Alam masih belum menerima surat medical claim (MC) daripada PERKESO Klang yang kebiasaannya menggunakan khidmat pos Malaysia. Pihak PERKESO Klang telah membuat pembayaran MC bagi cacat sementara saya pada 2 minggu yang lepas lagi tetapi surat tersebut masih sampai kepada saya. Harap boleh berikan jawapan kepada saya untuk permasalahan ini kerana saya amat memerlukan wang pada ketika ini. Terima kasih.

Delivery man claimed thru phone call that he arrived my office and meet with human beings yet was not able to deliver the parcel. Inview of this, he just send me a message and ask me to collect parcel myself from Kl. What I wan to raise up is I have paid the fee and he arrived at the address of my office and there were so many people inside and he neglect to deliver his job well.

Also, he didn't call to even offer alternative to meet admin or something but instead push it to me. No friendly call from the man and he was speaking in rude manner saying he has been sending parcel to the same address and yet he claimed that everyone refuse to sign off the parcel which is ridiculous.

I'm working in a well known bank and there are always helpful colleague to assist in every delivery men entered. Attached the sms sent by the post man to me after our call.

Tracking number: ER637855865MY

hai, saya nak komplain mengenai satu laki yg bekerja dengan poslaju di skudai, johor bahru menggunakan kenderaan motor tidak beradab, patut ke dia lambai tangan di atas motor dan menyuruh suri rumah tersebut mengambil sendiri. saya tahu mereka bekerja penat seharian kena redah panas mahupun hujan tetapi mana adabnya dengan orang yang lebih tua. saya mahu mereka turun dari kenderaan tersebut selepas dia bunyikan hon motor atau kereta dan serahkan barang yg kami order dengan cara beradab. jangan jadi malas. terima kasih

Hi, The details of my complains;
Item was received on 19 November 2018 at Bridged Sawarak PGA Batu Kawa, 93250 Kuching Sarawak. Anything update can contact my number at [protected]. I was so dissappointed by the time i received my parcel as this is highly important for me. I need this item for my sister wedding in December but it was torn due to someone negligence. My Tracking Number is EX56633679MY. Please make sure a good delivery without any defect in the future. I hope i can get resolution from your side. I prefer refund for my items.

Alright before i started the story, here's the very rude postlaju man contact number, [protected].

it's saturday, as usual, i'm spending very precious time with my old parent back in hometown. Then about 11.30am, this unknown number call me and i pick up, nightmares begun!

First of all, once i pick-up this poslaju man already throw me his anger by raising up his voice, and scolded me for not being home!

Alright then i ask to calm down, and offer him some solution :-

1. leave the parcel inside my gate, my sister will collect it later on when she's back but guess what? he refused to and started scolding me again (Halo postman arr, i ordered so many things on behalf of my kampung's sister, how am i to know what's the size of the parcel you're delivering? you need to explain lar, kalau tak boleh, cakap je tak dapat masuk, don't behave like non-human!)

2. i ask to put at ezibox this rude creatures said:" u ingat aku senang? aku ada banyak lagi kerja tau? (again postman arr, you busy you punya pasal, memang postman kena post barang lar, kalau takde parcel, mana you dapat kerja? tolong guna badan bahagian atas sekali, there's a thing call "otak", think please! and to Poslaju, seriously, the ezibox is just around 1 km away from my side, and i personally think that it's a very cool and convenience idea, but could you guys please educate the postman arr?! Ah dui, the way he cakap, aku pun tak faham lar, ini manusia kah..?

3. i ask for second time delivery marah-marah like nobody business. Poslaju, kalau memang ada service macam tu, then please ajar you punya kakitangan lar, don't hantar rude creatures like this to upset us customer yang kesian, bayar untuk dapat marah!

3. i ask to drop at guardhouse, let me talk to the guard alright i got scolded again! Bahasa came out from his mouth was nothing more but complaints, excuses and all...guard tak received parcel lar, he banyak kerja lar...blah blah blah...and guess what, this time i got mad, amitabha...alright i can't help but raise up my voice, but...at the end he cut the line.

...end of story.

To Poslaju Malaysia,

you guys represent Malaysia, please educate your employee! we customer not paying for your postman's anger you know? i believe all of us are equally busy, but the different is, we don't simply throw our tension to others.

i insist an follow up explanation for this case please, bagi contact [protected].

Thank you.

Saya sini adalah Chip Hua Timber buat aduan berkenaan penghantaran surat syarikat kami.pihak kami selalu tak dapat surat dri pos laju.Kadang-kadang surat dihantar ke salah alamat menyebabkan kami tak dapat surat. Jadi bila surat penting lambat sampai jadi susah untuk kami hantar ke akauntan kami .Mohon pihak tuan perbaiki perkhidmatan penghantaran surat. Terima kasih.

I have paid RM210 to send my parcel from Japan to Malaysia using EMS, just because I want it urgently. The parcel ends up sitting in your Kota Damansara Branch from 15 Nov till now. No delivery attempted. I have tried to call them numerous times everyday since 15 Nov, but either nobody pick up or lines engaged. What's wrong with the branch? Nobody working is it? No one send parcel and no one answer calls. I really wonder the branch really exists or not.

PLEASE, PLEASE, PLEASE send out my parcel!

2 bungkus ubat dipos oleh anak saya dari poslaju kota seriemas, Nilai, N.Sembilan pada 13 Nov 2018 tetapi masih tidak sampai sehingga hari sabtu 17 Nov 2018. Sebelum itu saya sudah banyak hari dan banyak kali mengakses poslaju tacking tetapi tiada sebarang status pernyataan keluar. Justeru saya menalipon talian poslaju [protected] untuk membuat pertanyaan dan komplen. Sayu dimaklumkan yang ubat tersebut masih lagi berada di poslaju Kota Seriemas, Nilai. Alangkah terkejut saya barang/ubat yg anak saya pos guna poslaju masih di situ.. Adakah patut PoslajuMalaysia guna nama poslaju kalau servisnya lembap..? Kami bayar mahal untuk servis yang cepat..Hari ini pos, barang sampai esok..barulah dinamakan poslaju...

Hari ini 19 Nov 2018 saya berjaya akses Tracking dan didapati dikatakan poslaju sudah pungut barang pada 13 Nov 2018 dan sampai pada 18 Nov 2018 di Kluang... Sehingga jam 12 tenghari hari ini saya masih menunggu barang/ubat saya tiba..

Sila ambil tindakan ke atas pihak yg anak saya berurusan.

Terima kasih.

Nota: Poslaju tidak pernah menasihati anak saya tentang urusan servis mana yang akan cepatkan perjalanan barang saya.Ubat adalah brang penting.

Sebelum ini banyak kali barang yang saya sepatutnya terima di rumah Bandar Enstek, terpaksa di ambil di pusat pungutan di Nilai . Saya tidak berpuas hati kerana rugi masa dan petrol kereta saya . Kenapa posmen tersebut tidak menalipon saya . Beliau cuma meletakkan kad notis suruh ambil barang...Perkhidmatan yang sangat mengecewakan.

Barang saya dah ada dekat pos laju shah alam dari minggu lepas, on 15th November. Padahal dari Puchong je kot. My friend kata diorang akan hold one day. which is barang harini sampai, esok akan delivered. But takpe la, barang saya sampai dari hari khamis. And i guess hari jumaat or sabtu akan dapat. But tak dapat. Its okay sebab i tahu sabtu weekend. Then until today, barang saya masih dekat pos laju? Last week, dua parcel saya dapat on time. And i check both tracking, item out for delivery on 10am macamtu. Tp harini, i check my tracking. Macam freezing camtu je sebab masih sama macam jumaat lepas. Tak keluar keluar dari pos laju. Please, I dont know where to collect my parcel

Penghantaran lambat sepatutnya di hantar pd 9nov-14nov 2018 tlg buat penghantaran dengan segera...sy order pd 5/11 sy check spttnya pos laju lex y kna htr tpi di hantar kepada pos laju pd 13hb...14hb sy check msih delay lagi...tiada prgerakan pghantaran..item dh dibayar spttnya penghantaran harus pntas...kenapa mengambil masa y lma utk buat pghantaran?

Im really pissed rn . Whenever I track my parcel, it always wrote 'Consignment dispatch out from Transit Office' . The item were last scanned on 11/11/18, 1.40 a.m and up until today, it never updated. Today is 17/11/18 . It almost a week ! I got two more parcel left and it still stuck at the parcel hub. Man, I know u guys have a lot of items that need to be delivered, but please . Im really worried rn . I'd heard a lot of of bad things that happened in pos laju . Please .

This event occurred on 15 November 2018 where I call poslaju kl 3 times to cancel my package sending and to return back to me as I need my physical cheques so that I can cancel at the bank. I did call to many branches which includes penang, petaling Jaya and kelana Jaya but to no avail as no calls was picked up. I was assured by the staff that my request has high probability of chances as during that point of time my package was delayed as they wrongly send to petaling jaya poslaju instead of kelana jaya poslaju. The remark to hold was send out and I was told to callback the next day. To my shocking surprised I was informed the package was send out as reason given is kelana jaya poslaju overlook the message send out. I was wondering is there any use to have the system when no one abide to it. There is 24 hours time to check yet the package still send out. I think the staff need proper trainning to follow the main system. The part I'm frustrated is the staff push the responsibility to kelana jaya branch as their oversight and a lot of promises given which is not fulfilled. The best part is the staff told me package send out as me deal with the receiver and was hands off.The staff keep apologized but the damaged has been done and I'm to bear the losses. Will poslaju share my losses? My report number [protected].

Saya kerap membuat belian atas talian yang menggunakan Poslaju sebagai medium penghantaran. Malangnya bila alamat di Permas Jaya MESTI barangan lewat sampai dgn pelbagai alasan diberi antaranya;
1) Faktor cuacalah(hello ini khidmat berbayar jadi perlu bertanggungjawab!)
2) Barang lambat tiba di centrelah(check di tracker brg dh sampai sehari)
3) Penerima tiada di rumah (tunggu dari 9am sehingga 4pm tapi poslaju baru call 4.30pm)
4) Dan alasan2 lain (bnyk tul alasan pekerja Pasir Gudang ni!)
Yang peliknya bila guna alamat di bandar Johor Bahru tiada masalah kelewatan sebegini.

Mohon pengurus besar operasi Poslaju sedar dan ambil tahu ada kepincangan di cawangan Pasir Gudang dan siasat mereka2 yang tidak AMANAH ini!

Hi,
I purchased a (2pcs /set 30ML Car 9H Hardness Glass Coating) from Ali Car Store Oct. 12, 2018. They ship that order Oct 12, 2018 through POS My (Tracking number RN202408402MY) but the package stuck anywhere else from last 21 days and not moving, last status of the package is 2018.10.25 20:03 (GMT-7): Item dispatched out KARACHI INT. MAIL OFFICE (LETTERS)
2018.10.25 20:03 (GMT-7): insert item into bag in origin country
Please check and resolve this issue.

Regards
Shehzad Ch

Today 15/11/18 i received a call from post laju person on 1:30 pm. i'm outside for lunch, i don't know that person name and his contact is 019-353 6451.

when i listen the call i ask him where are you cz i'm outside and not sure got person in house. he inform me jst wn go up my house, i tell him if no person in home you just put the thing inside the house.

He speak very rude n ask me you telefon balik tengok ada orang tak ada, you nak saya turun naik berapa kali kah?

i think this is not a service person have that attitude, i'm also very worry who received the thing and let him scold.

Hope post laju can take action and update the service and provide the professional job to all thanks.

Saya nak buat aduan tentang poslaju cherang . Servis memang teruk sangat. Staff kaunter kat depan tu garang. Cakap dengan pelanggan tengking². Dah la pos barang kelmarin, hari ni check no tracking masih x update apa². Call no [protected] & [protected] beratus kali tak angkat². Memang teruk sangat². Barang dah sampai banyak hari kat situ pun, masih peram lagi. Alasan tak cukup staff memang tak leh pakai ! Poslaju Cherang sangat2 teruk !

NAMA: AHJAMAN B RAZALI
ALAMAT: NO.6442 lorong 1A-1a Desa Murni Permyjaya 98100 miri swk
No.HP: [protected]

Sehingga tarikh hari ini 14/11/2018..sy blm menerima parsel saya..KENAPA!..
Saya ada 2 parcel yg belum sampai ke tangan saya iaitu EH878989730MY dr PO Chenderong balai dipos pd 8/11/18 [protected]@4.22pm status x updated pd 10/11/18 @0759am consignment ke PO MIRI jadi sya pasti barang sy sudah sampai di PO MIRI..kenapa lambat? dan satu lagi parsel ialah EX566401780MY blm juga saya terima status hilang begitu shj..10/11/[protected]@11.10am sampai di PO KK dan pd 12/11/[protected]@08.48am tiada dpt dikesan apabila brg sy hendak ke PO MIRI...
APA MASALAHNYA POS LAJU DIMIRI NIE...dah beberapa kali masalah nie berulang tolong jawab dan selesai masalah saya nie...
KECEWA SERVIS POS LAJU yg dikatakan LAJU NIE...

hi, i would like to complain on your staff (id 37743) was not following company SOP. how come i received wrong motorcycle at Johor Bahru. i've been waiting patiently for almost 3 week for my motorcycle to safety arrived at Johor Bahru. this already wasting my time. how many days i need to wait because i urgently need my transportation.

pls take an immediate action on this. i paid for your service already. thanks

below tracking number for your reference

u can contact me through my mail
[protected]@ymail.com
or mobile
+[protected]

Parcel arrived miri on 10/11/18, but haven't dispatch out. I went to collect by myself, has been told by staff that the parcel haven't sort out due to many lazada parcel... This reason is not acceptable, everyday got people courier things, if parcel on that day cant be settle on the day, keep delay sort out day by day, those parcel jus will keep increasing unsort, end up we as a clients must face the risk losing our parcel.
Hoping person in charges can look into this matter.