Real Canadian Superstore
Reviews and Complaints

this basically a copy of a complaint I sent to Airdrie superstore who did not respond

I refer to an online order which I place on Friday december 21 2018.

Like many people I was excited about being able to place an order online and pick it without having to wait around, it's something that i've used countless times in the UK (10 years ago) and demonstrates forward thinking modern company, finally Canada is catching up with the modern world.

On the order I refer to, I was sent an email stating 5 bags of system saver @$6.98 each wasn't available - no substitution available.

I was charged $5 collection fee, more because the system saver bags weigh 20 kgs each.

When I got to the store I went inside to check and saw a pallet of item inside the entrance door, further to that I also saw 3 to 4 more pallets outside where they sometimes have garden items.
I also saw the same pallets in the same position on three occasions the same week while shopping.

I called the number on the email explaining the situation and asked to talk to a manager, I spoke to a female who stated on several occasions that there was no manager working that day, I didnt for one minute believe a store of that size can operate without a manager and asked again, she refused to put me through of help further, I asked her name and she hesitated before saying mikayla (spelling?).

I asked her to get a manager to call me back to discuss this issue and as of today December 28 I have still not had any call back so I am resorting to sending an email requesting SOMEONE take ownership of this issue.

In my opinion whoever was picking the order was simply too lazy to pick up heavy bags of salt and lied, consequently, I am very annoyed about lazy staff, being lied to and being charged $5 extra for someone to lie to me.

I'm sure this work ethic isn't not one supported by Superstore and will take the appropriate action, firstly by addressing the staff member who lied, the staff member who refused to let me talk to a manager and retrain the staff on ethics.

my daughter in law bought me some pajama's for my birthday, she purposely left the price tag on it and put a gift receipt on it as well. The item was bought at the Superstore in Oshawa, She sent my gift to me and unfortunately it was the wrong size. I went to our superstore here in Summerside to return said item and exchange for another set of pajama's also Joe Fresh but a different size and style. Now when my daughter in law purchased them they were full price of $29, the exchange they gave me for them $14. the reason given was they were not purchased at this store, and right at that point in time they were on sale so they could only give me the sale price.. so I ask you What is the point of putting a gift receipt on this item to ensure that if it needs to be returned for whatever reason, the person would get the price paid for said item?
I find this very frustrating and disrespectful, I would understand if there was no tag and no receipt, but both were attached.
This is very poor customer service. and a rip off to people who shop there !
I will take my business to Walmart and Giant Tiger from now on. At least they will refund what is on the receipt if you need to exchange an item.

I have noticed last week and again today Dec.11/2018 that the quick checkouts are closed and customers are been encouraged with free shopping bags to use the self checkouts. That person could be better used staffing the quick checkouts. Not only am i unhappy with not having the quick checkouts. There were many shoppers standing in long lineups rather then use the self checkouts. I spoke to the Manager of the Chilliwack bc store to lodge my complaint. He said that it was a corperate decision and that all stores across Canada were also doing the same. I do not have good vision and can not read the codes that are needed for many produce items. I find it frustrating and time consuming using the self checkouts. Go look at Walmart (where you will be losing your customers to) they have both and can process a lot of customers in a short period of time. I sure hope this is a pilot project that it will be abandoned soon. The little you are saving is creating long lineups and upset customers. Your Staff are not to happy about this either. What used to be a pleasant store to shop in is now a nightmare to checkout for me and many others.
I would like to hear back from you for how long you are going to continue this madness. Walmart tried to get rid of their flyers and got so many complaints that they went back to them. Some things are just not worth it to change. You were doing so well running all checkouts on weekends and then some suit came up with this STUPID initiative. Why not fire him/her and use those wages to keep the quick checkouts open. I hope this appeal does not fall on deft ears.
Respectfully
Garry Clermont
[protected]
[protected]@shaw.ca

I went to your store a week ago on a Wednesday around 6pm i went when the chickens, pork roast, steak there was something else i just can remember .i would have contacted earlier but was away for awhile.anyway there wasn't one thing on the meat shelves that was on sale.there was a few others complaining too, not sure if they contacted anyone though.not only that we get to the checkout that we do ourselves we picked up the wrong peppers package tried to void couldnt which is understandable.so the flashing light comes on there was a lady just standing talking to someone not about anything in particlular which we didnt mind you have to be friendly after like 3 or 4 min i said it would be nice to have help which she came over.i shouldnt have to wait while a worker is just chatting about everything.my wife has been in grocery store for like 9 years.so we do understand lots.not going to lie i hate shopping in the north sydney store i only go there when sales are on then i hate to .this is not first bad experience.i would never contact you because we know a manager there used to work with my wife i would have brought it up with him but i havent saw him since i got back.another thing there was 2 tvs there the worker said they were on sale for i think he said 359 i would have bought both when he rings it in it was 879 or something like that then he remembered it was black friday sale no problem.i just didnt even know they were on sale for black friday or i would have bought 2.no adverticeing at all for them.those 2 tvs still sitting on floor when they could have been sold to me if i knew.anyway done ranting lolo have a good day .dont want anything just thought id share whats going on.

I am a busness man no criminal record the woman serving me at the service counter dude ly screamed I was getting grabe and went into some kind of stance as if to protect herself I'm sure it's all on camera there was absalutly no reason for this. I am sure she was trying to take advantage of me as I'm older Look at vidios. I've never experienced anything like this. I have a bad hart and haven't been able to sleep fir two days. Please look at vidios. I can't typ any more my hart is old [protected]

Why is it that the Calgary coventry superstore shelves are always empty? it doesn't matter what day of the week I go in or what time of day there always seems to be empty shelves? It is more prevalent when there is a sale on. I can go in as soon as the store open on the day of the sale and the product is missing on the shelf and when you ask no-one know anything they say oh were out or it hasn't came in yet and it never does.

Today i visited store today i.e., 1st december 2018 at 10.16pm. The price they displayed and the price at checkout is wrong. I never check the price whenever i purchase anything from superstore and I'm a very regular customer for superstore. Today my husband came with me to the store and he noticed the price was wrong. When we are doing self checkout lot of times this happened to me. Today i planned to complain about this. End of the day this happened, that means whomever customer purchasing from the morning this might hav happened that means how many customers would hav been fooled with these prices. When i ask the customer service representative she was rude and said I don't know about the price. How much negligence. Is this the good customer service? I really got upset because almost 3 to 4 times in a week I'm purchasing in the superstore. This is what happening. I need quick action on this.

I took three busses in the snow to your ne Calgary store today I wanted the Spider-Man ps4 machine that was on sale I was told that none of the Alberta stores received these only Ontario stores did it is advertized in your alberta flyer this is faulse advertising they had nothing to put in its place so I made a wasted trip and I'm angry I wanted this item and they would not compensate me with another product why would you advertise it and not supply this this is faulse advertising I want to be compensated what are you going to do about this I'm very upset I do all my shopping at superstore shoppers and no frills my family prescriptions have a cost of $2000.00 a month maybe I should transfer them to Walmart at least they would compensate me on an advertized sale item I look forward to your reply my name is Linda my number is [protected] the item I wanted was Spider-Man ps4 on sale for $259.99 Black Friday flyer thank you

I was in your store located on king george boulevard at kings crossing. They had 8 bins (2 groups of 4 bins) located in the pharmacy department with assorted items. There was even one bin in each group that was the same, emoji lip gloss. The signs on these bins stated 10 items for $10.00 with mix and match below the price. So I picked up 10 items from these 8 bins; 4-liquid hand soap, 2-tooth brushes, 2-emoji lip gloss, and 2-dental floss. The only bin that was not full was the tooth brushes, so it was not like someone picked up a package of dental floss and changed their mind and randomly placed it somewhere. As I moved thru the store there were several more bins that I saw: 4 bins in the christmas decorations section (one bin had the emoji lip gloss) and 4 bins in the pop/juice aisle (1.25l of coca-cola or ginger ale).

After picking up the stuff that I came to this store for, I went to pay. After paying my bill, I noticed that I was charged the regular price for these 10 items. The teller called the supervisor and the supervisors comment was that I picked items from two different groups of 4 bins. I commented that this should not matter as all 8 bins that I took stuff from were in the pharmacy department. Since the supervisor would not honor this or give me these items for free due to the mistake (like safeway does), I asked for a refund. While I was waiting for the supervisor, the teller must of rung up 6 customer's order. This was not a problem for me as the supervisor had not arrived however, two different male customers interrupted the cashier demanding bags for their order. She gave them each 2 bags for free. When the supervisor arrived, she told me that the dental floss that I picked up from one of the 8 bins were not part of the 10 for $10.00 I asked her why they were under the sign. She informed me that in smaller sign that it explained this. This is unacceptable, I returned these 10 items and received my money back, but this is false advertising and is unacceptable. The coke-cola that was also 10 for $10.00 was 1.25l which I purchased 1. The pop cost more than the package of dental floss that I usually purchase at the dollar store for $1.25

Just to let you know, I was on my way to a friends house for dinner and I stopped at this store to contribute to the meal. I am still upset on how your supervisor would not honor the marked price. So you can be that I will be telling 10 people and hopefully they will 10 more.

November 15, 2018, southport superstore

Advertised the "free item" falsely in the store today. After spending $250 as was advertised on the sign at the end of an isle, in the store today, I expected to pick up my new 10 pce ceramic bakeware set. It is advertised as a 10 pce ceramic bakeware set (looked nice - had lids as well). So I budgeted my shopping list to achieve the $250 spending minimum in a single transaction.
I was told I would need to pick up my free item at customer service. One of staff at the customer service counter was absolutley useless and stood there with a bottle of water in her hand wanting to chat with the agent on the till. I asked if she could help me, to which she replied, no. So I observed her, doing nothing and then finally was asked to move away from the counter. I feel she may have been on her break so therefore was unable to accomodate customers. Poor service...
When I arrived to the front of the line at the customer service counter to pick up my free, beautiful, 10 pce ceramic bakeware set I was told I could choose from a serving board set or take 2 boxes of plastic cutlery. I was unhappy. I suggested that they should remove the sign from the isle's end. I said I would complain to management about it. The customer service agent and the customer behind me (who was there to pick up her free item, a 10 pce ceramic bakeware set) both agreed it was wrong. We were then informed that it is managemnt that posts theses signs when there in fact are no 10 pce ceramic bakware sets to offer. False advertising - what an insult to be offered 2 boxes of plastic cutlery! And I don't need anymore wooden serving boards ; (

#2 - I arrived home to open a package of spring lettuce for lunch and it was rotten from the inside out. So disapointed to not be able to eat a salad with our family size sushi tray.

#3 - our famly size sushi tray provided yet more diapoointment as the amount of wasabi they provide for a familiy size wouldn't even satisfy a single size/serving. Atleast they could tell you you need to purchase the flippin' wasabi. We were home already and about to eat before we realized our sushi would be mostly bland today : (

I dont like shopping at the beautifully renovated superstore anymore. Are you ok with that mr loblaw?!

Save on foods is also in our neighbourhood. They have consistantly provided excellent customer service and their employees are happy. Customer service nor product satisfaction has ever been an issue at save on food for us.

I was in the wasaga beach store tonight and was refused service and told by a young woman (named ryleah) that the 12 item or less isle that she just served a customer at was closed and she would help me at the self check out. I will never use a self check out. So I was forced to go stand in long line at the only check out that was open. I can not believe that your store is going to force customers to use the self check out or wait in long lines because you are to cheap to hire humans. Now I must tell you this is not what made me truly angry. That was due to the fact that after standing in line for a few minutes waiting to be served I happened to look over at the express counter where I was refused service to see ryleah serving other customers that had come after me at the counter she had just told me was closed. At this point I went and asked for her name, after reading it on her shirt I went back to my line and continued to wait. At that point a woman named debbie came and opened a second register and offered to serve the next in line. That was me. I explained to debbe who told me she was the floor manager why I was angry and she was very nice and apologetic. However this did not make up for the horrible lack of service I had already received.

Since implementing the self service checkout at Porters lake Superstore in Porters Lake, NS it has become a nightmare to checkout. Hardly anyone uses the machines because they are a hassle and don't offer cash back. Please have more in person cashiers working as they have been replaced by the self checkouts and nobody likes to use them. To me as a consumer it is extremely concerning to be corralled like an animal to purchase groceries and to also see that staff have been reduced. If the machines worked as good as an actual in person cashier then this wouldn't be an issue. Please speak with other customers about this issue and not just the ones that were coerced by staff to use the self checkouts as that would be biased. Also ask yourself "in what scenarios does it make sense to use self checkouts and does this store have enough of these scenarios to make it cost effective?". I witnessed several people in line just leave their items and walk away rather than using the self checkout while they were waiting for an actual cashier.

I attempted to buy a Canadian product from your Milton store and was very confused and ended up not buying the product.

The Canadian product was 340 grams at $5.98, non organic strawberries. The U.S product being shipped from California was a $1 cheaper, organic and was actually a bigger size at 454 grams. How does this make any sense? How do we buy the Canadian product and support Canadian farms.? Ridiculous. Do Canadian farmer's know this?

See photos. Never mind. You guys only allow 5 mg for a picture. I guess that means you really don't want to see pictures. I couldn't when add one photo

I purchased a Swiffer Bissel steam mop at the Superstore on Marine Drive in Vancouver. The store did not have any replacement mop pads on the shelf. I used the 2 pads that were with the product, but on returning to the store still could not find any replacements. I have returned to the store every week for 3 weeks and have been told every time that they were on order. My local Friendly Neighborhood store has also never received any replacement pads. Today the Superstore manager - not in person but via the customer service person - said I should look online and purchade the steam pads from the supplier! I purchased a $50 product from a store that does not carry the pads necessary to use the product, and have not received any real assistance from anyone at the store. This is appalling customer service from a store that orides itself on good customer service !

I buy chicken boneless breast club size tray 16 oct 2018 around 20:30 from halal chicken meat section. When I reach home then I see that there is no halal label on it. I call on [protected] & complaint about. She say that she is sending someone to the section for check. After that she deliver my call to that person. That person tell me that section have all non-halal boneless chicken breast trays.
I want you to investigate this incident & find out who is responsible so that next time this thing will not happen.
Your costume
Zahid majid
[protected]
Zaini. [protected]@gmail.com

I went shopping with my husband and toddler yesterday, we had a big cart as we live on Bowen Island and can't come shopping every week. We bought the toilet paper Charmin 20 rolls, which was on sale at the end of an isle for 24.98$.
I didn't get a chance to look at the receipt until we got home and I realized that we paid $29.99 for the toilet paper. It's a big difference, I'm really not happy.
We hadn't shopped in a while at Superstore and now I remember why. It is not fair to overcharge your customers.
I have proof as I have my receipt and I just took a photo of the price on the website of the North Vancouver store.

Regards

Noemie McKay

I visited Superstore in St Catharines on Oct10, 2018. I picked up two water bottles which were on sale for $2.68. At the check out the price for the bottle came up $11.98. I told cashier the price I saw. She tried to contact someone on phone to check the price but no one responded. She apologized to me that she was not able to confirm the price so she could not change it to $2.68. She said, '' its 10pm that is almost closing time, and no one is available to check the price for me". I asked her if she could come with me and I could show her the price, but she refused and said she had customers for checking out.
I am not complaining about cashier, she apologized for inconvenience. I was just concerned about the management of the store. There were so many employees working in the store at that time and there was still one hour in closing. It was not busy as well. There should have been someone to help us.

I attended Superstore in Thunder Bay on October 9, 2018 as I do usually. I called the online pick up and had to wait for 20 minutes until I received a call back stating that the credit card on file was not available. I advised the worker that there was a hold placed on my credit card for this order, so therefore they had my credit card working on file. The lady continued to laugh at me throughout this entire phone call. She advised me that she was unable to bring me the credit card machine physically, was unable to explain to me why there was a hold on my credit card yet they had no record of my card. She continued to laugh at me. I ended up asking her for her name after a 5 minute and 32 second phone call of her laughing at me. She refused to provide her name and I advised her that I will be walking into the store to speak to the manager and lodge a complaint. She finally told me her name was Soulaki and asked me not to report her to the manager. I advised her I was hanging up the phone as I do not deserve to be laughed at continuously and would like to advise a manager of her behaviour.
Once inside, I spoke with the manager on duty and informed him I would like to lodge a formal complaint. He did not take down any of my information or complaint, yet talked to the worker and had me pay for my groceries exactly how I was telling the worker. He was phenomenal and brought me my groceries claiming that the worker was too "scared" to bring my groceries to me after I lodged a complaint.
Once I got home, I realized that the worker who packed my groceries had placed all my fruit product in a bag with all my canned goods, which ultimately ruined my produce.
Also to be noted, was I was informed via email that there was no raspberries or iceberg lettuce in the store. However, once I entered the store and waited for the manager, I viewed plenty of raspberries and iceberg lettuce available. Yet I was told there was "no substitutions available".
It is my honest belief that the manager did not lodge a complaint on my behalf against this worker, despite her disrespectful and disgusting behaviour. I will probably never return to Superstore again as the only reason I shop with superstore is for the online shopping, however the workers seem to believe that I deserve to be treated with such appalling behaviour. I would like to make head office aware of what is occurring at this store and how customer's must not really matter.
I would like to lodge a formal complaint against this worker, who was in the online ordering section (female) at 8:00 PM - 8:40 PM. She is a disrespectful individual who should not be representing Superstore if she believes it is okay to treat customers this way.