Real Canadian Superstore
Reviews and Complaints

Very very disappointed with superstore services.

I got passport size photo clicked for my wife and daugher for PR card at your store. Your executive ensure me specification of Photograph. But from Canadian immigration departent i again got letter stating photographs not upto the specification so they again request for fresh photos. In this whole process i got huge loss and lot of mental stress as we all has to travel to India but as due to your executive's mistake we didn't get our PR cards so they can't travel to India. I paid alost $35 for photographs and then around $30 to Canada post to send those photographs. Plus i had to cancel my international tickets and book again with almost 1.5 times cost and around $3000 i had to spend more. And apart from huge loss of cost. we had a lot of mental stress in this process. Now i got photo clicked at Walmart and they accept it and i will get our PR in next week.

Due to your executive's mistake we were not able to travel and had to bear huge loss and mental stress. I want Superstore to respond and copensate my loss. Definately superstor cant copensate mental tourture we bear but yes i want superstore to pay for loss of my money.

Regards
Deepak

So i applied for a job at the superstore in ajax ive been applying here.. I finally get hired after how many interviews get told to start on wednesday and its now monday .. So tuesday night i get a call saying i have a criminal record and i cant start work anymore ... This is racism i do not have no criminal record how can you hire someone then fire them before they even start.

To whom it may concern,

On Sunday September 2nd, 2018 at 11:25 I was at the Superstore located in Scarborough (1755 Brimley Rd, Scarborough, ON M1P 0A3), I was there to pick up a cake that was ordered and purchase a gift card on behalf of the church located at bellamy and progress (Grace Life Center 801 Progress Ave, Scarborough, ON M1H 2X4). I purchased $100.00 Mastercard, $50.00 Visa and a cake and some beverages for a baby shower celebration hosted by me at our church for my sister). On Monday September 3rd, 2018 my sister attempted to make a purchase in Walmart and was told there were no funds on the card. She called mastercard who informed us that the card was activated but had a zero balance, we also mentioned the card had no numbers on it and they said this was unusual and a common type of fraud. In summary, I went to the superstore with my pregnant sister, her husband and myself to resolve the issue and spent 30 minutes in customer service only to be told they had to call mastercard, confirm we were not doing the fraud (the card had not been used) before the store manager could do anything. On Friday September 7th, 2018 I called the store requesting to speak to the store manager as to why this has not yet been resolved or I have not been contacted and was told he was out of office and would call me Monday, it is now monday close to noon and I have yet to receive a call. Our church purchases all of our cakes, gift cards, etc from this location for years for the many celebrations we host (anytime someone is engaged, baby shower, birthday, graduation) and I myself who made the purchase on behalf of have worked at NoFrill's (part of the chain) for 8 years and been a member of PC mastercard for over 10 years. As someone who chooses superstore to be my primary choice and PC mastercard my daily use of method of payment, this type of service is disappointing .
If I purchased a damaged box of cereal at the superstore THEY are liable to reimburse/refund/exchange. So why am I being told that it is MasterCard and MasterCard telling me it is the provider/Superstore. Can someone please assist me with this issue, as this is ridiculous customer service and very unfortunate. My sister who had to come travel from Brampton to come into the store, only to be given a ring around is close to 9 months. I'm not sure why we are treated like criminals who are trying to attempt fraud. Very disappointing experience. I would appreciate the contact info for a escalation team or so I can share this experience with the CEO Galen G. Weston. Thank you and Kind Regards.

I asked a customer service to page someone to help me find an item I was looking for. She asked me to come back next day . I said I really need to buy it today . She didn't try to find someone to help me instead of she said whatever is on the shelf is what you can get. When I was ready to pay for other items, I asked a cashier to match the price with Walmart. I showed her the price on walmart website in Canada. She said she only accepted flyers. She will match the price if I can show her the flyer with date on it. Where should I find the date on a regular item? I said this item is not on sale yet, the price on the website is regular price. Super store sell this item 3 dollars more than Walmart. She said she won't match it with on line price. But this is Walmart official Canadian website . They don't really match price as they promised. " guaranteed lowest prices" Thanks to you . Now I have one less store to check out weekly.

Their was an announcement made that their closing at 11pm to bring everything to the front. I did that i got to the till at 10:58pm and was told its 11pm And they cant sell it anymore. I told them i rushed up as fast as i could giving i had back surgery and had 14 inch of medal in my spine and 7 fusions. I made it their in time and they refused to sell me my drinks. I was treated like [censored] and then i asked for the manager to come so i could tell her what happened and it took her 10min to come which now put the tine at 11:08 and she told me that she can not sell it to me. I rushed to make it in time and was treated like a pice of [censored]. I hurr myself trying to rush to the till to get my grocerys their i time. The mannager had me so upset that i was crying and very angery that she did not even care about the situation nor my medical condition. Why are they aloud to treat the dissabled like [censored] . Bet if i was an old person they would of helped and of put the transaction thru. Im Really really upset and dont ever know if i want to shop their again if the mannagers of the store are so nasty to the dissabled and have no compassion what so ever. I really hurt myself and are now going to suffer in severe pain for a week litterly for nothing only to be degraded and made to look stupid. Something needs to be done about this. This is totally unacceptable to do to me or anyone for that matter. I would appreciate a call from someone to discuss what happened tonight and whats going to be done about this that it never happens to a dissabled person again. Thank you very much. My name is crystal and you can contact me at [protected]. Thank you.

Earilier today my Wife of Spanish descent was in your chilliwack store waiting in line to be helped to pick out the deli meat, she waited in line there was 4 ppl in front of her he helped them. Then after that my wife was in front of the line the deli worker competely ignored her and helped a white couple behind her. She had to go seek a manager to be helped and felt tremendously disrespected and hurt. I am looking forward to hearing back from you on this matter as well this happened at 2:30pm.

I attempted to return a Baby Brezza I purchased at you Prince George Location. The item was purchased 7 days ago so within the 14 day return policy. Customer service refused to return it stating it was a baby food product and they can not. I spent over $200 on this item and it doesn't work probperly, they wouldn't even let me exchange it. I want to see where it says in your return policy that this item can not be returned. Please reply at you soonest conscience, thanks.

I learned today that Superstore in Spruce Grove will no longer be stocking Kinnikinnick Gluten Free products. This is an Edmonton based business providing excellent quality products that are tremendously popular and best sellers in the area and throughout Canada. This decision will force me (and likely many other customers) to shop at your competitors' stores and although I don't often send complaint letters, I am very disappointed in this decision. Other brands of GF products are simply below the standard of Kinnikinnick and I don't appreciate Loblaws decision not to support a local (but globally distributed) business.

I went shopping and found joe brand cuticle cutters and nail cutters on sale. There were more then one on the pegs and I though what a great price so i got extra. Went to check out and they werent at the right price. Cashier got a price check. The person who checked it was owen. When i got there to show him where i got them from he said it was in the wrong spot and refused to honor the price even when i selected them there were more on the pegs. You could tell he had moved them around and they were not in the same configuration when i had gotten there to show him. Because a store person puts them all on the wrong pegs the customer shouldnt have to suffer for the stores wrong doing and they should have honored the price. They should watch the video and then say what's wrong or right.

I would understand if there was just one on the pegs but the fact that I selected 2 of them and both were the same kind and on the wrong pegs isnt acceptable.

Concert of Country Thunder a lot of people complain about parking lot was so full no room to park to go shop to get groceries I said something and she was like well we have no control I said yeah you do hire parking control get them out here I guess you don't want business if your open you should have parking well whatever and have a good doing day under her breath later was on phone talking and disrespecting me I said now that's mature and good for business not impressed

1. Real Canadian Superstore, South Common, Edmonton, employees need a good lesson in customer service - unhelpful and insufficient knowledge of which isle to find certain products.
2. August 17, 2018 - I needed to replace 6 cans of diced No-Name tomatoes containing herbs with the exact same brand, size and price of tomatoes that I had purchased this morning. I provided my receipt and the easiest answer would be a direct swap because the cans were the same price. Any other store would have allowed them to be swapped. No, the service representative would only refund the original cans. Bearing in mind this was a full store of customers I had to re-purchase the tomatoes and spend 15 minutes in a checkout lane to re-purchase the cans. This is NOT the first issue I've had with this store but it's the first time I have ever made a complaint.

I was at the superstore weston road amd 410 location i bought an umbrella and stand the stand was missing parts while i was waiting for customee service to check for another stand the manager sold a patio set to an employee for 30$ i asked if there was more he said no while i was waiting for the lady to come back he sold 2 more of the same set to employees

You should take all your signs down that say price match on you site it says we match on line or flyer prices. I call BS on you web site for Alberta the baby formula was 41.xx and in store it was 43.xx as well as the Gatorade in Walmart it was 3.99 in your store it was 4.xx. we showed the lady she told us she couldn't do anything and called the manager. The manager told us she would not do the price match. That the company will not honer the online. So after about 35 min with the back and forth she did it but was not happy about it. We spent over 400.00 and your store had a problem matching the prices. This is not the first time this has happened an I am so disappointed and mad that I will probably never shop at superstore ever again.

Last thursday I picked up a pre packaged pack of jerk chicken wings 30 count. Saturday when we cooked them for lunch and went to divide them up we realized in fact there was only 23. I called and was transferred to the hot deli where I spoke to a lady with an asian accent who promptly blamed the younger employees for their inability to count and told me to come get 7 wings then she said 10. Being disabled I cannot just drop everything and go across town to pick up wings that should have been in the package to begin with. I did not go. This made me think though how many times has that happened to us without knowing, how many of those other packages were also short and who is profiting from said shortage. I sent a complaint email 4 or 5 days ago but haven't had a response. This is my second attempt.

Hi! I'm an avid visitor of superstore locations and it has always been my go to when I need groceries, but today has tarnished that reputation. I was using self check out (as I always do) and as I was scanning my items, one of the "customer service" attends was approaching people who did NOT NEED HER HELP and harassing them to show ID. It may have been by chance but I also noticed that she was targeting people of colour. She wasted a lot of people's time and was quite rude to everyone who did not have ID on their person. She approached me and said "ID?". I replied that I was not carrying my ID and my drivers license was in my car where I always leave it. She rolled her eyes at me and looked over me while I continued to scan my groceries. I understand that this is the doing of one individual rather than the whole store but I am very disappointed in the customer service team. Thank you for hearing my complaint.

July 23rd, 2018
Case Number [protected]
I receive weekly emails from Real Canadian Superstore advertising the weekly offers and asking me to "load these offers" to my card. So I did so on July 23rd and proceeded to go shopping for these items. When I arrived at the checkout I realized I'd left my Optimums point card in my car and stated to the cashier that I should run out and get it. She responded that I don't have to I can go on line and easily add the points to my card with information from my receipt.

Well, let me tell you the ordeal that this has been! Trying to add these points after the fact is IMPOSSIBLE!

I went on line and there were questions to add info that I didn't know what they were referring to...so I thought I'll just head back to the store to customer service and they can add the points. The old fellow at customer service was absolutely no help what-so-ever! He pointed out the transaction number on the receipt and I asked if he could add my points and he stated he didn't know what offers I had received so he couldn't. I asked if he could just re-ring this sale through and now I had my card with me the points will register, to which he stated he'd have to return everything first and gave me this smug look back. There were only 7 items to deal with but I knew he just didn't want to have to go this route so I told him I would go on-line and deal with it.

7 days later, 11 emails back and forth, and I still haven't gotten anywhere! Each time the customer service rep responding with another reason they can't add the points...none of which have any relation to my situation! What an exercise in futility.

The initial email I sent in to the website asked for details of what I purchased and to list the points I am to receive. I wrote in the email I am trying to add points because at the time of shopping I didn't have my card. They responded that my weekly offers are personalized to me and they can't add or delete offers.

I responded that I am aware of this - please read my initial email I sent explaining my situation. They responded that they reviewed my PC Optimum account and there was no indication of a purchase that day. (Well duh! - I stated I didn't have my card so how could there be a record of a purchase!)

They then asked me to list each item I felt I should get points for and to also give them info from my receipt - which remember I already had done ALL THIS in my very first email to them!

They then responded that I should send them a photo of my receipt...which I did.

They then responded they didn't receive my attachment (which is very clearly shown in the email I sent them) and so I sent it to them again...

AND NOW THE END TO THIS WHOLE ORDEAL...on my receipt it mentions how many points I could have additionally received if I was a PC Mastercard holder and remember the old guy at customer service, well he in his ultimate wisdom circled this on my receipt...SO NOW the super intelligent customer service reps I've been dealing with think these are the points I'm looking to receive and since I don't have a PC Mastercard I'm not eligible!

What a gong show! Moving forward I will now drive out of my way to shop at Walmart, Save-on Foods, any place other than the "Stupid-store"...I can't "reward" these people with my patronage.

On july 21, 2018 Saturday around 17:17 Pm, my receipt no is 26100. and ref no my receipt is [protected], i paid my bill at lane 2 at Superstore 80 Bison drive. and i am very sure, i left my Purse on that lane and back to car, started putting my stuff in car and just realized with in 5-10 minutes and came back to store, asked for my wallet which has around 800 dollar cash which i just withdrew an hour before going to superstore, and my wallet also have couple gift cards and credits cards. And i checked or asked at customer services about my wallet they said they didn't find anything.
I requested them to check cameras which are situated on the lanes to help me, but i didn't get any help from them. I was there for 5-8 times to see store manager or loss and prevention persons and every time they gave excuses, i filed my police complaint and my report no is E180011052, i went to police to check cameras but they said they didn't have enough resources to do that and they told me to request store manager to check that and if there is something fishy they can come, then i requested again to store Manager Marc, he told me there is no picture capture at that time which surprises me lots because there are so many cameras which are there to capture images if something happened. but they are saying those cameras are rotating ones so there is no picture for that moment then i told them there are fixed cameras when people leaves the superstore, and i checked there are 3 cameras on that way, i said to them if they can check that when i was leaving is there my purse on my cart or no. they said will do that but no one reply back, its just 5 minute thing to check those cameras but no one helping there. I lost so much money i was disturbed, and i was keeping asking for help but no one helped. and i am very sure that i left my purse at that lane with that cashier.
So can you guys please able to help me with this, i feel like those people knows something but for their reputation they doesn't want to disclose anything, which is not good ethical behavior, sometime people forget their stuff and will hope that they will get back.

Wanted to try on a wrist watch but a plastic strip held it in place and
staff member told us that she was not allowed to cut the plastic and
said that the watches were cheap so therefore we should just buy it
and take our chances that we like it or if it fits.

This happened at the Grande Prairie store at approx 4:45 on the
30th of July.

Am not sure if we could get our money back if we paid for the watch
and did not like it.

Hi there, i recently purchased thr NN Tapioca pudding pudding, which i purchase regularly and normally enjoy, but this time it was extremely watery, to the point it was like water and almost no tapioca in it, it was really not good at all, I know these things do occasionally happen, but just wanted to let you know, I have included the batch number etc...and any other numbers i could find on it for your information
#21038131H21848TT
BB/MA 2019 MA 06
Thank you
Sandy Edwards
[protected]@hotmail.com