Real Canadian Superstore
Reviews and Complaints

I went shopping at one of your real Canadian superstore today and there was a roast prime rib and I asked at the meat department if they would cut it up in 1 inch steaks it would've made about six steaks and they refused to cut it as he told me then he would have to charge me the price per steak. I find this very unfair as if I was to be at Save-on-foods or Safeway or Sobey‘s they would've cut them into steaks without a hassle at all Why will your store not give good customer service About a month ago there with lean ground beef on sale and if you bought $25 worth you've got Extra PC points But all the ground beef or packaged to a maximum of $24.50 to make you have to buy two packs to get the extra points. We are not all dumb shoppers and see what you were doing here again very satisfied with the customer service we even asked the butcher to make us Pack worth $25 and he said he cannot do that Since then we have been buying all our meets at Costco and now with this last attempt to have steaks cut this probably will be the last time that we shop at real Canadian superstore as it is not how it was before you believed in customer service and always had the lowest price and that even go as the gas bar a lot of times you can get gas cheaper at Esso I have attached a few pictures of my receipt to show you what store I was shopping yet and who the manager was I would really appreciate an email back to be able to discuss this further if you would like to keep us as customers and to see if customers mean anything to the company
My email: [protected]@gmail.com. Ph: [protected]

last weekend i spent $517.00 at superstore groceries .. all of the fresh fruit i had purchased had been previously frozen.. it looked fine until it was cut open .. my nectarines apples and strawberries all had to be disposed of .. what a horrible waste of food .. it was an unforseeable situation of which no one can blame the store for .. in lou of this i would respectfully request that i have the purchased items replaced if at all possible .. i need the fruit for my kids ... ty

I visited the store to returned milk bag which expired before the date on the product. I did not keep the receipt, as this is the first time it has happened. Instead of dealing with a customer politely, the store manager became rude and started raising her voice to get the same bag and I will replace it.

This behaviour is unacceptable. You can be polite, even if you cannot entertain the exchange without the receipt.

I recently bought groceries at a superstore on McPhillips, Winnipeg 28 Sep 2018. I happened to me twice that I got a product which is expired. I drank rubicon on Saturday and was sick. I did not realize that it's because of expired drink. Later I noticed that my drink was expired, which is unacceptable. Just because of one drink, I spent almost 50 dollars on my medication.
I do not expect this type of service from the superstore. I was sick, anything could happen to me because I had an expired drink. It's not acceptable at all. I still have drinks to give back to the store. but I need you to take action because it's not good for health and safety.

Good Morning,

I always do my groceries at Fort McMurray Superstore and similarly this Wednesday on Sep 26 I did groceries of about $250.00 and I knew that there is a gift on the purchase of over 250. But I was told by front counter Manager that I can only get a turkey which had the value of about $30.00.

As I am a Muslim and only eat Halal meat I asked if I can get an alternate gift for the purchase over 250 to which I was told that I can only take turkey or nothing. So I did not take it as it was useless to me.

Here I am putting a complaint as there is no Halal substitution offered on you store for Muslims and also claim a refund or gift item for that money which I did not get.

I will be looking forward to your response.

I have attached the picture of the receipt and you can contact me via email at [protected]@gmail.com or my number is +[protected]

Thank you.

Ebaad Muhammad
Resident Fort McMurray
Alberta Canada
T9K 2W8

We live in Comox bc. You have just taken that product out of the Courtenay store. I am allergic to dairy and that was my daily treat. Super Store was the only grocery left in town to carry it.
Yes you carry the small 500 ml size of coconut and almond milk variety but it is so much more expensive per ml. and not as smooth and tasty.
The soya one I speak of was a good seller because often i would go and grab the last two containers on the shelf. Hoping you will reconsider putting it back on the shelves.
Thanks Pam Allison [protected]@hotmail.com

Very very disappointed with superstore services.

I got passport size photo clicked for my wife and daugher for PR card at your store. Your executive ensure me specification of Photograph. But from Canadian immigration departent i again got letter stating photographs not upto the specification so they again request for fresh photos. In this whole process i got huge loss and lot of mental stress as we all has to travel to India but as due to your executive's mistake we didn't get our PR cards so they can't travel to India. I paid alost $35 for photographs and then around $30 to Canada post to send those photographs. Plus i had to cancel my international tickets and book again with almost 1.5 times cost and around $3000 i had to spend more. And apart from huge loss of cost. we had a lot of mental stress in this process. Now i got photo clicked at Walmart and they accept it and i will get our PR in next week.

Due to your executive's mistake we were not able to travel and had to bear huge loss and mental stress. I want Superstore to respond and copensate my loss. Definately superstor cant copensate mental tourture we bear but yes i want superstore to pay for loss of my money.

Regards
Deepak

So i applied for a job at the superstore in ajax ive been applying here.. I finally get hired after how many interviews get told to start on wednesday and its now monday .. So tuesday night i get a call saying i have a criminal record and i cant start work anymore ... This is racism i do not have no criminal record how can you hire someone then fire them before they even start.

To whom it may concern,

On Sunday September 2nd, 2018 at 11:25 I was at the Superstore located in Scarborough (1755 Brimley Rd, Scarborough, ON M1P 0A3), I was there to pick up a cake that was ordered and purchase a gift card on behalf of the church located at bellamy and progress (Grace Life Center 801 Progress Ave, Scarborough, ON M1H 2X4). I purchased $100.00 Mastercard, $50.00 Visa and a cake and some beverages for a baby shower celebration hosted by me at our church for my sister). On Monday September 3rd, 2018 my sister attempted to make a purchase in Walmart and was told there were no funds on the card. She called mastercard who informed us that the card was activated but had a zero balance, we also mentioned the card had no numbers on it and they said this was unusual and a common type of fraud. In summary, I went to the superstore with my pregnant sister, her husband and myself to resolve the issue and spent 30 minutes in customer service only to be told they had to call mastercard, confirm we were not doing the fraud (the card had not been used) before the store manager could do anything. On Friday September 7th, 2018 I called the store requesting to speak to the store manager as to why this has not yet been resolved or I have not been contacted and was told he was out of office and would call me Monday, it is now monday close to noon and I have yet to receive a call. Our church purchases all of our cakes, gift cards, etc from this location for years for the many celebrations we host (anytime someone is engaged, baby shower, birthday, graduation) and I myself who made the purchase on behalf of have worked at NoFrill's (part of the chain) for 8 years and been a member of PC mastercard for over 10 years. As someone who chooses superstore to be my primary choice and PC mastercard my daily use of method of payment, this type of service is disappointing .
If I purchased a damaged box of cereal at the superstore THEY are liable to reimburse/refund/exchange. So why am I being told that it is MasterCard and MasterCard telling me it is the provider/Superstore. Can someone please assist me with this issue, as this is ridiculous customer service and very unfortunate. My sister who had to come travel from Brampton to come into the store, only to be given a ring around is close to 9 months. I'm not sure why we are treated like criminals who are trying to attempt fraud. Very disappointing experience. I would appreciate the contact info for a escalation team or so I can share this experience with the CEO Galen G. Weston. Thank you and Kind Regards.

I asked a customer service to page someone to help me find an item I was looking for. She asked me to come back next day . I said I really need to buy it today . She didn't try to find someone to help me instead of she said whatever is on the shelf is what you can get. When I was ready to pay for other items, I asked a cashier to match the price with Walmart. I showed her the price on walmart website in Canada. She said she only accepted flyers. She will match the price if I can show her the flyer with date on it. Where should I find the date on a regular item? I said this item is not on sale yet, the price on the website is regular price. Super store sell this item 3 dollars more than Walmart. She said she won't match it with on line price. But this is Walmart official Canadian website . They don't really match price as they promised. " guaranteed lowest prices" Thanks to you . Now I have one less store to check out weekly.

Their was an announcement made that their closing at 11pm to bring everything to the front. I did that i got to the till at 10:58pm and was told its 11pm And they cant sell it anymore. I told them i rushed up as fast as i could giving i had back surgery and had 14 inch of medal in my spine and 7 fusions. I made it their in time and they refused to sell me my drinks. I was treated like [censored] and then i asked for the manager to come so i could tell her what happened and it took her 10min to come which now put the tine at 11:08 and she told me that she can not sell it to me. I rushed to make it in time and was treated like a pice of [censored]. I hurr myself trying to rush to the till to get my grocerys their i time. The mannager had me so upset that i was crying and very angery that she did not even care about the situation nor my medical condition. Why are they aloud to treat the dissabled like [censored] . Bet if i was an old person they would of helped and of put the transaction thru. Im Really really upset and dont ever know if i want to shop their again if the mannagers of the store are so nasty to the dissabled and have no compassion what so ever. I really hurt myself and are now going to suffer in severe pain for a week litterly for nothing only to be degraded and made to look stupid. Something needs to be done about this. This is totally unacceptable to do to me or anyone for that matter. I would appreciate a call from someone to discuss what happened tonight and whats going to be done about this that it never happens to a dissabled person again. Thank you very much. My name is crystal and you can contact me at [protected]. Thank you.

Earilier today my Wife of Spanish descent was in your chilliwack store waiting in line to be helped to pick out the deli meat, she waited in line there was 4 ppl in front of her he helped them. Then after that my wife was in front of the line the deli worker competely ignored her and helped a white couple behind her. She had to go seek a manager to be helped and felt tremendously disrespected and hurt. I am looking forward to hearing back from you on this matter as well this happened at 2:30pm.

I attempted to return a Baby Brezza I purchased at you Prince George Location. The item was purchased 7 days ago so within the 14 day return policy. Customer service refused to return it stating it was a baby food product and they can not. I spent over $200 on this item and it doesn't work probperly, they wouldn't even let me exchange it. I want to see where it says in your return policy that this item can not be returned. Please reply at you soonest conscience, thanks.

I learned today that Superstore in Spruce Grove will no longer be stocking Kinnikinnick Gluten Free products. This is an Edmonton based business providing excellent quality products that are tremendously popular and best sellers in the area and throughout Canada. This decision will force me (and likely many other customers) to shop at your competitors' stores and although I don't often send complaint letters, I am very disappointed in this decision. Other brands of GF products are simply below the standard of Kinnikinnick and I don't appreciate Loblaws decision not to support a local (but globally distributed) business.

I went shopping and found joe brand cuticle cutters and nail cutters on sale. There were more then one on the pegs and I though what a great price so i got extra. Went to check out and they werent at the right price. Cashier got a price check. The person who checked it was owen. When i got there to show him where i got them from he said it was in the wrong spot and refused to honor the price even when i selected them there were more on the pegs. You could tell he had moved them around and they were not in the same configuration when i had gotten there to show him. Because a store person puts them all on the wrong pegs the customer shouldnt have to suffer for the stores wrong doing and they should have honored the price. They should watch the video and then say what's wrong or right.

I would understand if there was just one on the pegs but the fact that I selected 2 of them and both were the same kind and on the wrong pegs isnt acceptable.

Concert of Country Thunder a lot of people complain about parking lot was so full no room to park to go shop to get groceries I said something and she was like well we have no control I said yeah you do hire parking control get them out here I guess you don't want business if your open you should have parking well whatever and have a good doing day under her breath later was on phone talking and disrespecting me I said now that's mature and good for business not impressed

1. Real Canadian Superstore, South Common, Edmonton, employees need a good lesson in customer service - unhelpful and insufficient knowledge of which isle to find certain products.
2. August 17, 2018 - I needed to replace 6 cans of diced No-Name tomatoes containing herbs with the exact same brand, size and price of tomatoes that I had purchased this morning. I provided my receipt and the easiest answer would be a direct swap because the cans were the same price. Any other store would have allowed them to be swapped. No, the service representative would only refund the original cans. Bearing in mind this was a full store of customers I had to re-purchase the tomatoes and spend 15 minutes in a checkout lane to re-purchase the cans. This is NOT the first issue I've had with this store but it's the first time I have ever made a complaint.

I was at the superstore weston road amd 410 location i bought an umbrella and stand the stand was missing parts while i was waiting for customee service to check for another stand the manager sold a patio set to an employee for 30$ i asked if there was more he said no while i was waiting for the lady to come back he sold 2 more of the same set to employees

You should take all your signs down that say price match on you site it says we match on line or flyer prices. I call BS on you web site for Alberta the baby formula was 41.xx and in store it was 43.xx as well as the Gatorade in Walmart it was 3.99 in your store it was 4.xx. we showed the lady she told us she couldn't do anything and called the manager. The manager told us she would not do the price match. That the company will not honer the online. So after about 35 min with the back and forth she did it but was not happy about it. We spent over 400.00 and your store had a problem matching the prices. This is not the first time this has happened an I am so disappointed and mad that I will probably never shop at superstore ever again.