Real Canadian Superstore
Reviews and Complaints

hi there,

Sunday afternoon I was at your 3045 Mavis Rd Mississauga location. water was spilled on the floor and had no sign around the area, I slipped and felt and hurt my back. I then let customers know about the spill in the aisle before I could find someone. I looked for a good 2 minutes before finding someone, I gave up and went to the cashier and told her about the spill. She told me I may have to talk to someone, so I waited and no one showed up. This is not right for a store to run like this, for a store that employs so many people why could I not find someone for more than 2 minutes? and why did not anyone come and talk to me if I was alright? I have a big Bruce on the back and I am so lucky i did not twist an ankle.

Had the worst customer service. I visited Superstore around 9:30 on the 19th of july walked up to the till. Everything went smooth until I had the employee ask me how many bags I would like. She individually picked the bags and threw them at my face. It was rude and I could feel the cold vibes. It is not the first time when I experienced such bad behaviour from Superstore employees. I work in the same field and am well aware of how we are supposed to treat every customer (with respect and consideration). I only had a reaction to the action. I was all the more disappointed when the supervisor on duty walked towards us to shout at me with a higher pitch voice to tell me I am not allowed to talk to the employee that way. I completely understand what she was trying to communicate to me, but I told her that she threw the bags on my face and she didn't really say anything about that and was more rude to me. When I told her that this was not the first time the service has been bad at Superstore she told me if it has happened to me more than once then it might be because of my behavior. On what basis does the management at Superstore make such assumptions about a customer. This was terrible unexpected behavior. Which is unacceptable. Highly disappointed with the customer service. I work in the same field and we never accuse our customers wrongly of anything and we do everything possible to make our customers stay pleasant and respectful. I am very disappointed with the behaviour.

I was checking out my groceries with one infant in their car seat and another in my arms. Once I got to the front of the line (I was behind one woman with a handful of items), I was rudely informed that I was in the 1-16 item line. I began to speak "Oh no!" When I was cut off by Sharon the cashier in a mimicking "oh no is right". I was extremely put off by her remarks and demeanour. She began ringing my items through to which she began quite literally throwing my items down the conveyer belt towards me putting them into the bag. I was unable to keep up with the pace to which she took it upon herself to then manually push a box down the conveyer to push all my items together. All to which she refused to acknowledge me at all. I assumed she was possibly having a bad day until I noticed that her attitude completely changed with the next costumer. I am completely appalled on the attitude and I professionalism I was shown. It was a simple mistake and had I known the stress this would have caused I would have unloaded to another cashier. Shopping with infants is a task on its own but to have to also deal with rude adults, is a unnecessary stress. I hope this is rectified within the store as other mothers do not have feel the way I did leaving your store.

Hello,
My husband and I were shopping at Superstore in Chatham, on July the 8, 2018.
We have been regulars since we moved to Chatham, 1999.
That Sunday, We had a price matching for 6 cans of tuna. The cashier, Laura, informed us in a very rude manner that we are only allowed four. I politely asked if my husband could purchase the remainder two and she got really upset so, her voice raised said:"NO!FOUR PER FAMILY!"I apologized, feeling already embarrassed in front of other customers, and I said I did not know and it is okay. It was then when she became furious and told me" I am sick and tired of telling the same persons all over that they can only have 4 items price matching! "I was shocked and I said that I never knew and, timidly said that it was not me...She became very angry, interrupted and replied:"Yes, it is you, You knew, I have been telling you for years all over.."My husband and I were stunned. She even went further and took the note about limit per family and pushed it close to my eyes so I can see and understand better!It was surreal what was happening! We paid for our groceries, she wished us a very nice day and I went to complain to the manager. All the cashiers know me and they were shocked how I was treated. I could not stop chocking in tears when I was talking. We were offered gift card which we refused .Laura has been rude before but this time was something personal. She is a bully, she insulted us, humiliated us and we paid to be treated like criminals.Please, look into this issue and I would like a feedback. We have spent thousands of dollars in this store and one cashier, named Laura inflicted so much emotional pain that the only Sunday that I had off in long time was destroyed.
I would like to know what are the consequences for Laura's inappropriate, abusive behavior!
Thank you for taking the time to read my complaint and I hope to hear from you, soon!
Olimpia and Ioan Branzan.
[protected]

i had a friend shopped for me at roc hdale superstore because i cant walk im disabled any ways he was at till 10 he canceled the order the were suppose to put a 1 hundred back in my account itys been 9 days and nothing was put back please help me what can i do now i have no food am i suppose to go hungry you dont like when any one steals from you so why steal from your costomers

This is likely falling on death ears but here goes anyway.

I will be shopping elsewhere as of today. As Canadian I prefer to buy Canadian and Superstore demonstrates it goes for the bottom to a fault of greed. (Remember Ketchup?) You seem to prefer buying US products and putting on the shelf for Canadians to buy. While I do not have specific info I can say that if you insist on using 'no name' don't be shy about stating where the product comes from. You are not shy about greatly reducing the name product eg Robin Hood flour on your shelf with the no name. You seem to follow the politics of the day in that the people are stupid and can be duped. Sadly this is true to significant degree but fortunately not all of us fit that category.

I am only one very very small part of your bottom line but the only thing I can is change my behaviour and not set foot in your store.

Trevor Hamans [protected]

I purchased a 3L of Farmer's Market peaches on Saturday July 14, 2018 for $3.98. I was looking forward to biting into a nice juicy peach. I was very disappointed to discover out the of entire container there were only a few that were edible. The rest were mealy and dry. I don't think I will be purchasing these peaches again as I was so very unsatisfied.

hello
where can I complain about gas bar in Coquitlam. we went there last at 10.15 pm approx and we wanted to refill a propane tank. person who was working there told us that she can't refill our tank because it was after 10 pm and she needs to report to the government about propane usage. if gas station is open till 11 pm all services should be available. and this morning we went to another gas station and we weren't able to refill the tank but we had to exchange tank and instead of paying 16 dollars for a propane we end up paying 35 at the Port Coquitlam superstore gas bar. and last time I was filling up at the Coquitlam gas bar person who worked there didn't scan my card properly and I had to open missing point claim. I think this is unexceptable that we weren't able to fill the tank when gas station is open.
thank you

The self checkout machines in Calgary have recently been changed so that instead of using readable instructions with audible back up instructions, to the use of a series of symbols with no audible instructions to direct people to checkout their groceries. The symbols are poorly defined and it leaves the customer wondering what to do. It may be self evident to a trained individual but to the customer it is not obvious at all. I have seen people stand at the machines looking around shrugging their shoulders in total confusion. I once punched in a product code and pressed the green done button. The display zeroed and remained on the screen. I had no idea what I was to do next. There was no instructions visible or otherwise. I stood there for several minutes not knowing what to do. I eventually sought assistance. When the assistant came over, she said that it is waiting for me to punch in the number of items. I asked her how I was supposed to know that I was to put in the number of items. She indignantly responded, "Well it's just obvious." I'm sorry but it is not just obvious! I pointed out that it is not obvious to me. She responded in such a way to make me feel like and ignorant fool. The cause of all this is the machine, which uses ill defined symbols and gives no verbal instructions. I had no difficulty with the previous programming used, but this present system is ridiculous. I assume you use this because there may be people who cannot read or write. Maybe they should be encouraged to learn instead of making us all look like ignorant fools by using ill defined symbols. I am sure that you don't want to treat customers the way that the attendant did. Just so you can track down the store and attendant that made me feel like dirt, the store of concern is labelled as RCSS - 10505 Southport Road Calgary Alberta on my receipt. Their phone number is [protected]. I checked out my groceries at about 10:30 AM Calgary time on July 13, 2018. I don't want to see her loose her job, but she should be better trained so that she will be more courteous in the future.

One further thing. This complaint procedure is too generic.

I purchased this salad today, July 11, 2018 from the Superstore located on 80 Bison Drive in Winnipeg, Manitoba. I almost ate the whole thing and then at the bottom of the container there was a peice of a chicken bone. This could have been a choking hazard and needs to be prevented from happening in the future. The salad contained chicken breast... so it's unclear where the bone even came from. A refund at the very least would be appreciated.

The employee who works the morning shift at Superstore Gas Station - Heritage Valley (Edmonton) is consistently late. The signs says '7am', however, on numerous occasions (today being one), he arrives at 7:05am. Should he not be there by 6:55am to open up and turn on the pumps by 7am?

There are other people arriving at 7am to fuel up, probably on their way to work, like myself. This does not help us when employees are late. It makes us late. Sometimes people do not wait for your station to open up and leave, probably going to competitor's gas station.

It would be appreciated if this was handled or more gas sales will be lost.

Thank you.

I love shopping at superstore however I always feel sad of how little our local farmers are being supported.
Yes there is meat that is local which I always buy, but most all fruit and veggies come from the States or other countries.
Please let support our Canadian farmers. We have a ton of them growing all sorts of things in the Okanagon .
Please, it's so much better for the environment as well if we eat local produce.

Thank you for listening
Warmly,
Mariska

My family visited the Vernon Superstore the evening of July 5th. My 15 year old daughter was purchasing items that she wanted of her own and went ahead while my husband and I finished grabbing a few other things. When we got close to the front till she was sitting on the bench in tears. The guy running the self checkout, Dan, yelled at her because she had wanted to use cash when self checkout is debit/credit only. He yelled at a 15 year old girl who also has autism. I have had a few run ins with this guy where he treats people like crap. a couple years ago I was in line behind a gentleman he belittled him and called him an idiot. He always snaps at you for any questions you ask and treats you like you are wasting his time for coming through his till. Honestly I dont know how this man (and i use that term loosely) is able to keep his job.

I recently switched credit cards and was disappointed to find out (after waiting through the whole checkout process) that Superstore does not accept Amex. I can understand when a small independent retailer won't take it, but I'm sure that this huge conglomerate of Superstore/Loblaws/PC/Shoppers etc can afford the slightly higher fees compared to visa and mastercard (2% vs 3%). With two growing boys and a new house, we used to spend about $200-250 per week but will no longer shop there. Your prices keep going up and with all the price fixing nonsense plus huge corporate mergers, I'm sure you aren't hurting for profit. There are several other grocery stores just a slightly further drive away that will get my future business.

I was very disappointed with this store. The manager on duty (6/29/18 evening time) Zlatko and the 2 girls at customer service where terrible. This is what happened:
I purchased an item that is a seasonal item, and it did not look at it until I needed to use it. (Coleman Screen Tent) upon opening the item it looked fine, but when I took it out of the bag the leg was busted off and not even in the bag, not to mention it was so filthy with dirt and debris. It appears that it was used and returned by someone, but never inspected by a Superstore employee prior to putting it back on the shelf for me to buy! When I went back with the item, the store manager was so rude and didn't want to help me in anyway. In fact he seemed mad that he had to deal with the situation at all. I was very nice and polite despite his aggressive and horrible attitude. I've been in retail most of my life, and if there's one thing I learned, it's that if you want a business successful it starts and ends with how your employees treat the customers. I will never shop at any Superstore again because of this experience. Oh and one more thing, this was not Colemens responsibility, but they stepped up and handled the problem.

I came today to return a cosmetic product (esce I love stro) I don't even know the product that's what is wrote on the receipt. I
didn't notice when I did my grocery last Saturday 23 June 2018 that my son put this product in the basket and when I came home I saw it ( the product was already open and almost empty and I would never use makeup used before)and when I came back today Saturday 30 June 2018 to return it in the cosmetics area because that what I have been told from the customer service so Joey told me that they called him from the customer service saying that a woman is coming to return a cosmetic don't accept it first that's totally rude to say that to a regular customer who always come to your store and pay more than 250$ every time and second when I asked for the manager Sharon she didn't even bother to come and see me and do anything to me to make a customer happy I do understand that's a cosmetics and it shouldn't be return but my situation is different and she told Joey that it's my problem if I bought it open even though it's her responsibility to keep the cosmetics stuff in a good condition and how could you sell stuff that is been used and what if I am an old person and I can't see good! I waited for Sharon to come from her lunch break for 15 mins and she didn't come and i was so frustrated to wait for a "manager" to talk to me for a.product that cost 4.46 +tax I don't care about the money I pretty sure I spend at your store every month more than this manager make her whole month but the idea is the respect ! So I left the product with Joey because I am not going to use it and I don't need the money but some respect!
Joey is a nice guy even him looked so embarrassed about what his manager did! Of course that won't stop me from coming to this store that I like and I like your customer service and because of that I am complaining this time and it's my first time complaining about anyone usually it's not my thing.

I bought this watermelon in your store on Saturday afternoon. But when I cut it, it seemed to have been rotten inside. It's not expensive but I was disappointed with that because my daughter really loved to have watermelon. I just want to inform you then you can make sure you bring the good stuff to your customers . I think that watermelon was frozen before being sold.

Being you won't and have never once filled my request for a product to be brought in for purchase, I will complain on what you have to offer in the lines of a diet pop. Diet pops are better represented by the major companies than by your own PC brands. No diet watermelon, no diet orange pop, except in big bottles. No diet grape, and the list goes on and on. This in turn makes me go elsewhere to buy my pop. Then the question is why do I shop at Superstore. I can't get everything I want, making me go elsewhere. Perhaps I should just move my long time association with you and move my business to a different store chain? As a grocery store you aren't the only one who has low prices and great incentives to keep you coming back. That is for sure. Save-on is looking better by the day. This is coming from a long time member of your PC Plus program, and store. It's time to clue in on something don't you think? Stocking more of these diet pops would help increase your business.

May-31-2018 - Called PC.ca to let them know there are multiple plastic pieces in PC Organics Whole Red Raspberries. Felt something sharp in my throat while eating. Gave barcode to Loblaws/PC on phone. They said someone will be in touch and suggested I take a photo.
Jun-4-2018 - Michelle called, said she will email me so I can send her the photo. Never received an email from her (that was 18 days ago).
Jun-21-2018 - Purchased another bag of PC Organics Whole Red Raspberries and same, plastic pieces mixed in with the fruit in the bag.
Jun-22-2018 Want my money back in full for 2 bags of PC Organics Whole Red Raspberries.

Hello,

I am sending in a complaint of the service that I received today, June 14th, 2018 at Superstore in Prince George.
I do not drive and had taken a cab to Superstore to attend a Walk-In Clinic appointment, and so had to carry in a booster seat for my son (whom was also present with me) and a bag that contained my son's jacket, lunchbox and an Isagenix water bottle. I then purchased cigarettes and added them with the receipt to this bag.
After attending my appointment and having to wait for my Rx refills at the pharmacy, I told my son that he could pick out some toys for good behavior.
My son and I proceeded to the checkout to pay for these toys (a ball, chalk a surprise bag and a bubble blower). The lady at the til asked if I was going to pay for the booster seat. I explained to her that I had arrived in a taxi and that this was, in fact, my son's booster seat. It had stickers on it and looked quite used. There were NO superstore tags on it. She then asked me to check my bag in front of a line-up of customers behind me. I handed her the bag and again there was only a jacket, lunchbox, water bottle and cigarettes in a bag along with a receipt.
This caused me quite a bit of embarrassment as other customers were watching. All security cameras in this store will show that I did not take anything without paying for it. I am embarrassed andharrassed about this situation and feel that I did not show any signs of hiding anything from her.
Please let me know how we can remedy this situation. I would like to continue shopping and supporting Superstore but at this point I feel like I was targeted for no good reason.

Thank you for your time,

Kristin Crooks
Phone: [protected]
Email: [protected]@live.com