Real Canadian Superstore
Reviews and Complaints

Last thursday I picked up a pre packaged pack of jerk chicken wings 30 count. Saturday when we cooked them for lunch and went to divide them up we realized in fact there was only 23. I called and was transferred to the hot deli where I spoke to a lady with an asian accent who promptly blamed the younger employees for their inability to count and told me to come get 7 wings then she said 10. Being disabled I cannot just drop everything and go across town to pick up wings that should have been in the package to begin with. I did not go. This made me think though how many times has that happened to us without knowing, how many of those other packages were also short and who is profiting from said shortage. I sent a complaint email 4 or 5 days ago but haven't had a response. This is my second attempt.

Hi! I'm an avid visitor of superstore locations and it has always been my go to when I need groceries, but today has tarnished that reputation. I was using self check out (as I always do) and as I was scanning my items, one of the "customer service" attends was approaching people who did NOT NEED HER HELP and harassing them to show ID. It may have been by chance but I also noticed that she was targeting people of colour. She wasted a lot of people's time and was quite rude to everyone who did not have ID on their person. She approached me and said "ID?". I replied that I was not carrying my ID and my drivers license was in my car where I always leave it. She rolled her eyes at me and looked over me while I continued to scan my groceries. I understand that this is the doing of one individual rather than the whole store but I am very disappointed in the customer service team. Thank you for hearing my complaint.

July 23rd, 2018
Case Number [protected]
I receive weekly emails from Real Canadian Superstore advertising the weekly offers and asking me to "load these offers" to my card. So I did so on July 23rd and proceeded to go shopping for these items. When I arrived at the checkout I realized I'd left my Optimums point card in my car and stated to the cashier that I should run out and get it. She responded that I don't have to I can go on line and easily add the points to my card with information from my receipt.

Well, let me tell you the ordeal that this has been! Trying to add these points after the fact is IMPOSSIBLE!

I went on line and there were questions to add info that I didn't know what they were referring to...so I thought I'll just head back to the store to customer service and they can add the points. The old fellow at customer service was absolutely no help what-so-ever! He pointed out the transaction number on the receipt and I asked if he could add my points and he stated he didn't know what offers I had received so he couldn't. I asked if he could just re-ring this sale through and now I had my card with me the points will register, to which he stated he'd have to return everything first and gave me this smug look back. There were only 7 items to deal with but I knew he just didn't want to have to go this route so I told him I would go on-line and deal with it.

7 days later, 11 emails back and forth, and I still haven't gotten anywhere! Each time the customer service rep responding with another reason they can't add the points...none of which have any relation to my situation! What an exercise in futility.

The initial email I sent in to the website asked for details of what I purchased and to list the points I am to receive. I wrote in the email I am trying to add points because at the time of shopping I didn't have my card. They responded that my weekly offers are personalized to me and they can't add or delete offers.

I responded that I am aware of this - please read my initial email I sent explaining my situation. They responded that they reviewed my PC Optimum account and there was no indication of a purchase that day. (Well duh! - I stated I didn't have my card so how could there be a record of a purchase!)

They then asked me to list each item I felt I should get points for and to also give them info from my receipt - which remember I already had done ALL THIS in my very first email to them!

They then responded that I should send them a photo of my receipt...which I did.

They then responded they didn't receive my attachment (which is very clearly shown in the email I sent them) and so I sent it to them again...

AND NOW THE END TO THIS WHOLE ORDEAL...on my receipt it mentions how many points I could have additionally received if I was a PC Mastercard holder and remember the old guy at customer service, well he in his ultimate wisdom circled this on my receipt...SO NOW the super intelligent customer service reps I've been dealing with think these are the points I'm looking to receive and since I don't have a PC Mastercard I'm not eligible!

What a gong show! Moving forward I will now drive out of my way to shop at Walmart, Save-on Foods, any place other than the "Stupid-store"...I can't "reward" these people with my patronage.

On july 21, 2018 Saturday around 17:17 Pm, my receipt no is 26100. and ref no my receipt is [protected], i paid my bill at lane 2 at Superstore 80 Bison drive. and i am very sure, i left my Purse on that lane and back to car, started putting my stuff in car and just realized with in 5-10 minutes and came back to store, asked for my wallet which has around 800 dollar cash which i just withdrew an hour before going to superstore, and my wallet also have couple gift cards and credits cards. And i checked or asked at customer services about my wallet they said they didn't find anything.
I requested them to check cameras which are situated on the lanes to help me, but i didn't get any help from them. I was there for 5-8 times to see store manager or loss and prevention persons and every time they gave excuses, i filed my police complaint and my report no is E180011052, i went to police to check cameras but they said they didn't have enough resources to do that and they told me to request store manager to check that and if there is something fishy they can come, then i requested again to store Manager Marc, he told me there is no picture capture at that time which surprises me lots because there are so many cameras which are there to capture images if something happened. but they are saying those cameras are rotating ones so there is no picture for that moment then i told them there are fixed cameras when people leaves the superstore, and i checked there are 3 cameras on that way, i said to them if they can check that when i was leaving is there my purse on my cart or no. they said will do that but no one reply back, its just 5 minute thing to check those cameras but no one helping there. I lost so much money i was disturbed, and i was keeping asking for help but no one helped. and i am very sure that i left my purse at that lane with that cashier.
So can you guys please able to help me with this, i feel like those people knows something but for their reputation they doesn't want to disclose anything, which is not good ethical behavior, sometime people forget their stuff and will hope that they will get back.

Wanted to try on a wrist watch but a plastic strip held it in place and
staff member told us that she was not allowed to cut the plastic and
said that the watches were cheap so therefore we should just buy it
and take our chances that we like it or if it fits.

This happened at the Grande Prairie store at approx 4:45 on the
30th of July.

Am not sure if we could get our money back if we paid for the watch
and did not like it.

Hi there, i recently purchased thr NN Tapioca pudding pudding, which i purchase regularly and normally enjoy, but this time it was extremely watery, to the point it was like water and almost no tapioca in it, it was really not good at all, I know these things do occasionally happen, but just wanted to let you know, I have included the batch number etc...and any other numbers i could find on it for your information
#21038131H21848TT
BB/MA 2019 MA 06
Thank you
Sandy Edwards
[protected]@hotmail.com

I was eating a sandwich that I made with the buns I had purchased at superstore a few days ago, when I looked down at my sandwich I had noticed something blue in colour, I looked closely and saw that a piece of plastic was actually baked into the bun. I am soo appalled and will never shop at superstore again. The reason why their products are so cheap is because they do not put care into their products being sold. I guess you really get what you pay for.

hi there,

Sunday afternoon I was at your 3045 Mavis Rd Mississauga location. water was spilled on the floor and had no sign around the area, I slipped and felt and hurt my back. I then let customers know about the spill in the aisle before I could find someone. I looked for a good 2 minutes before finding someone, I gave up and went to the cashier and told her about the spill. She told me I may have to talk to someone, so I waited and no one showed up. This is not right for a store to run like this, for a store that employs so many people why could I not find someone for more than 2 minutes? and why did not anyone come and talk to me if I was alright? I have a big Bruce on the back and I am so lucky i did not twist an ankle.

Had the worst customer service. I visited Superstore around 9:30 on the 19th of july walked up to the till. Everything went smooth until I had the employee ask me how many bags I would like. She individually picked the bags and threw them at my face. It was rude and I could feel the cold vibes. It is not the first time when I experienced such bad behaviour from Superstore employees. I work in the same field and am well aware of how we are supposed to treat every customer (with respect and consideration). I only had a reaction to the action. I was all the more disappointed when the supervisor on duty walked towards us to shout at me with a higher pitch voice to tell me I am not allowed to talk to the employee that way. I completely understand what she was trying to communicate to me, but I told her that she threw the bags on my face and she didn't really say anything about that and was more rude to me. When I told her that this was not the first time the service has been bad at Superstore she told me if it has happened to me more than once then it might be because of my behavior. On what basis does the management at Superstore make such assumptions about a customer. This was terrible unexpected behavior. Which is unacceptable. Highly disappointed with the customer service. I work in the same field and we never accuse our customers wrongly of anything and we do everything possible to make our customers stay pleasant and respectful. I am very disappointed with the behaviour.

I was checking out my groceries with one infant in their car seat and another in my arms. Once I got to the front of the line (I was behind one woman with a handful of items), I was rudely informed that I was in the 1-16 item line. I began to speak "Oh no!" When I was cut off by Sharon the cashier in a mimicking "oh no is right". I was extremely put off by her remarks and demeanour. She began ringing my items through to which she began quite literally throwing my items down the conveyer belt towards me putting them into the bag. I was unable to keep up with the pace to which she took it upon herself to then manually push a box down the conveyer to push all my items together. All to which she refused to acknowledge me at all. I assumed she was possibly having a bad day until I noticed that her attitude completely changed with the next costumer. I am completely appalled on the attitude and I professionalism I was shown. It was a simple mistake and had I known the stress this would have caused I would have unloaded to another cashier. Shopping with infants is a task on its own but to have to also deal with rude adults, is a unnecessary stress. I hope this is rectified within the store as other mothers do not have feel the way I did leaving your store.

Hello,
My husband and I were shopping at Superstore in Chatham, on July the 8, 2018.
We have been regulars since we moved to Chatham, 1999.
That Sunday, We had a price matching for 6 cans of tuna. The cashier, Laura, informed us in a very rude manner that we are only allowed four. I politely asked if my husband could purchase the remainder two and she got really upset so, her voice raised said:"NO!FOUR PER FAMILY!"I apologized, feeling already embarrassed in front of other customers, and I said I did not know and it is okay. It was then when she became furious and told me" I am sick and tired of telling the same persons all over that they can only have 4 items price matching! "I was shocked and I said that I never knew and, timidly said that it was not me...She became very angry, interrupted and replied:"Yes, it is you, You knew, I have been telling you for years all over.."My husband and I were stunned. She even went further and took the note about limit per family and pushed it close to my eyes so I can see and understand better!It was surreal what was happening! We paid for our groceries, she wished us a very nice day and I went to complain to the manager. All the cashiers know me and they were shocked how I was treated. I could not stop chocking in tears when I was talking. We were offered gift card which we refused .Laura has been rude before but this time was something personal. She is a bully, she insulted us, humiliated us and we paid to be treated like criminals.Please, look into this issue and I would like a feedback. We have spent thousands of dollars in this store and one cashier, named Laura inflicted so much emotional pain that the only Sunday that I had off in long time was destroyed.
I would like to know what are the consequences for Laura's inappropriate, abusive behavior!
Thank you for taking the time to read my complaint and I hope to hear from you, soon!
Olimpia and Ioan Branzan.
[protected]

i had a friend shopped for me at roc hdale superstore because i cant walk im disabled any ways he was at till 10 he canceled the order the were suppose to put a 1 hundred back in my account itys been 9 days and nothing was put back please help me what can i do now i have no food am i suppose to go hungry you dont like when any one steals from you so why steal from your costomers

This is likely falling on death ears but here goes anyway.

I will be shopping elsewhere as of today. As Canadian I prefer to buy Canadian and Superstore demonstrates it goes for the bottom to a fault of greed. (Remember Ketchup?) You seem to prefer buying US products and putting on the shelf for Canadians to buy. While I do not have specific info I can say that if you insist on using 'no name' don't be shy about stating where the product comes from. You are not shy about greatly reducing the name product eg Robin Hood flour on your shelf with the no name. You seem to follow the politics of the day in that the people are stupid and can be duped. Sadly this is true to significant degree but fortunately not all of us fit that category.

I am only one very very small part of your bottom line but the only thing I can is change my behaviour and not set foot in your store.

Trevor Hamans [protected]

I purchased a 3L of Farmer's Market peaches on Saturday July 14, 2018 for $3.98. I was looking forward to biting into a nice juicy peach. I was very disappointed to discover out the of entire container there were only a few that were edible. The rest were mealy and dry. I don't think I will be purchasing these peaches again as I was so very unsatisfied.

hello
where can I complain about gas bar in Coquitlam. we went there last at 10.15 pm approx and we wanted to refill a propane tank. person who was working there told us that she can't refill our tank because it was after 10 pm and she needs to report to the government about propane usage. if gas station is open till 11 pm all services should be available. and this morning we went to another gas station and we weren't able to refill the tank but we had to exchange tank and instead of paying 16 dollars for a propane we end up paying 35 at the Port Coquitlam superstore gas bar. and last time I was filling up at the Coquitlam gas bar person who worked there didn't scan my card properly and I had to open missing point claim. I think this is unexceptable that we weren't able to fill the tank when gas station is open.
thank you

The self checkout machines in Calgary have recently been changed so that instead of using readable instructions with audible back up instructions, to the use of a series of symbols with no audible instructions to direct people to checkout their groceries. The symbols are poorly defined and it leaves the customer wondering what to do. It may be self evident to a trained individual but to the customer it is not obvious at all. I have seen people stand at the machines looking around shrugging their shoulders in total confusion. I once punched in a product code and pressed the green done button. The display zeroed and remained on the screen. I had no idea what I was to do next. There was no instructions visible or otherwise. I stood there for several minutes not knowing what to do. I eventually sought assistance. When the assistant came over, she said that it is waiting for me to punch in the number of items. I asked her how I was supposed to know that I was to put in the number of items. She indignantly responded, "Well it's just obvious." I'm sorry but it is not just obvious! I pointed out that it is not obvious to me. She responded in such a way to make me feel like and ignorant fool. The cause of all this is the machine, which uses ill defined symbols and gives no verbal instructions. I had no difficulty with the previous programming used, but this present system is ridiculous. I assume you use this because there may be people who cannot read or write. Maybe they should be encouraged to learn instead of making us all look like ignorant fools by using ill defined symbols. I am sure that you don't want to treat customers the way that the attendant did. Just so you can track down the store and attendant that made me feel like dirt, the store of concern is labelled as RCSS - 10505 Southport Road Calgary Alberta on my receipt. Their phone number is [protected]. I checked out my groceries at about 10:30 AM Calgary time on July 13, 2018. I don't want to see her loose her job, but she should be better trained so that she will be more courteous in the future.

One further thing. This complaint procedure is too generic.

I purchased this salad today, July 11, 2018 from the Superstore located on 80 Bison Drive in Winnipeg, Manitoba. I almost ate the whole thing and then at the bottom of the container there was a peice of a chicken bone. This could have been a choking hazard and needs to be prevented from happening in the future. The salad contained chicken breast... so it's unclear where the bone even came from. A refund at the very least would be appreciated.

The employee who works the morning shift at Superstore Gas Station - Heritage Valley (Edmonton) is consistently late. The signs says '7am', however, on numerous occasions (today being one), he arrives at 7:05am. Should he not be there by 6:55am to open up and turn on the pumps by 7am?

There are other people arriving at 7am to fuel up, probably on their way to work, like myself. This does not help us when employees are late. It makes us late. Sometimes people do not wait for your station to open up and leave, probably going to competitor's gas station.

It would be appreciated if this was handled or more gas sales will be lost.

Thank you.

I love shopping at superstore however I always feel sad of how little our local farmers are being supported.
Yes there is meat that is local which I always buy, but most all fruit and veggies come from the States or other countries.
Please let support our Canadian farmers. We have a ton of them growing all sorts of things in the Okanagon .
Please, it's so much better for the environment as well if we eat local produce.

Thank you for listening
Warmly,
Mariska

My family visited the Vernon Superstore the evening of July 5th. My 15 year old daughter was purchasing items that she wanted of her own and went ahead while my husband and I finished grabbing a few other things. When we got close to the front till she was sitting on the bench in tears. The guy running the self checkout, Dan, yelled at her because she had wanted to use cash when self checkout is debit/credit only. He yelled at a 15 year old girl who also has autism. I have had a few run ins with this guy where he treats people like crap. a couple years ago I was in line behind a gentleman he belittled him and called him an idiot. He always snaps at you for any questions you ask and treats you like you are wasting his time for coming through his till. Honestly I dont know how this man (and i use that term loosely) is able to keep his job.