Real Canadian Superstore
Reviews and Complaints

Hello,
I was in the Duncan Real Canadian Superstore this evening (November 25, 2017) getting some groceries. I stopped by the pharmacy to purchase some Exact acetaminophen with caffeine and codeine. The pharmacist asked me for my Care Card. I didn't know I would need it, so I didn't bring it with me. I told her I didn't have it and she told me that she couldn't sell it to me without it.
This is an over the counter medication. You do not need a prescription to purchase it. I told her this and she said that it was head office making this decision and she couldn't sell me any without my Care Card. I have purchased this item at Walmart in the past, so I called them to inquire, thinking that things have changed. Turns out that the Real Canadian Superstore has no right to refuse an over the counter medication to an adult, because you do not require a prescription to purchase it.
Because I was refused this item, my elderly neighbor got her groceries minus her medication. I had no time to drive out of my way to Walmart to purchase an item that lawfully should have been sold to me.
You have lost both me and my neighbor as customers.

Vernon superstore
Make sure Grant Froese gets this complaint.
Just passing thru on Black Friday on my way to Vancouver
When my 24 yr old son had a 35$ go pro knockoff in his hand to purchase and my daughter had makeup in her hand as I did not have a cart and no baskets were available to purchase when a manager named Meridee came up to my son and said he couldn't carry the item through the store I jumped in as obviously she did not know we were all together then said was company policy, I asked her to show me policy she told me to " go to hell" I said oh grant Froese and daryl buk will like that language my son retorted that his dad and himself are both cops and wasn't going to steal anything she said she was calling security I said call the police we will wait she then walked 2 steps and called my son a scrub and me fat... lol grant froese amd Daryl look st my fb page I can assure you I ain't fat ... regardless I got it all on video
I then waited at customer service after paying for my items asked for Jeff Sharman to be paged and meridee they asked what I looked like and the customer service lady said what I was wearing and I heard them say tell them we went home lol I then asked for any store manager and wow all unavailable... I then asked the customer service lady after showing her my bank account of 450k in savings and 200k in chequing to relay that information to the managers and I that really over a child go pro your staff calls names...
I hope you consider these 2 in your layoffs! Would you like a copy of the video?
Show me the store policy on this and where is it posted... cause it ain't!
Law school has been great to me !

We were in the RCS in London Ont this afternoon and picked up 10 items from the 10 for $10 mix & match bins. As they were being rung through I noticed that they were coming up regular price with no adjustment. The cashier called the manager and explained the situation and he said you had to buy all the same item to get the 10 for 10. I buy the 10 for 10 items all the time and this is the first time that we have been told that they have to be all the same. We were not happy with this situation and therefore left those items behind . I have enclosed pictures of the bins with pretzels, cheese sticks, baking soda, peanuts, rice crackers . We come from out of town and shop at that RCS all the time. This is the second time we have had a problem there. Please clarify this . I would appreciate it.
B Trojand

Nov 24, 2017
Receipt #421400
Store 1205 Oxford St
London Ontario
Manager Tony Busch

Your London store at 825 Oxford street East. I would not write if I haven't had a problem on several occasions. You have a lovely bakery but the buns are terrible. They taste terrible and the texture is not fresh. Tried several types on several occasions...no good. Seems a waste to have a nice bakery with terrible product. Now your store on Gibb St. in Oshawa has a wonderful bakery. The buns taste great and are nice and fresh. Perhaps you need to bring some Oshawa Bakers to London to teach them how it's done.

I stopped by the Red Deer location last evening after school, before going home.

As I entered the store, the "security" guard walked across in front of me without even looking up. He was an older man using a shopping cart to lean on, as it appeared that he could not comfortably walk without it.

I continued into the store to do my shopping, only to find the majority of the shelves almost completely empty. Out of my entire shopping list, I was only able to find one item still in stock. I asked a couple staff members if they had just had a big sale and they replied that the shelves always look this way.

As I was leaving, I again noticed the security guard leaning against a wall and again, he did not even look up.

I went outside and noticed a police car slowly driving around the parking lot, which gave me a slight sense of security... until I looked at my vehicle and noticed a "serial killer" van (cargo van with no windows) and two men sitting in it, very, very close to the drivers' side of my vehicle. I went around to the rear of my vehicle to put my grocery bag in the back and noticed one of the men staring at me in his mirror. I got pretty freaked out and tried to flag down the police car, only to watch the police look at me and drive away...

I stood there, not really knowing what to do now. I was so freaked out, that I climbed into the passenger side of my vehicle and climbed over my centre console in order to get out of this parking lot and go home.

I am not a person that gets scared easily, but I can assure you that I will not ever go to Superstore again at night...or maybe not even in the day time. I have not decided yet as this was such a horrible experience.

Regards,
Darla Black

Hello:

It seems that no matter what time I go into superstore campbell river store, they don't keep the merchandise stocked like they use to. For example I go there specifically for pc no name brand chips, 5 for 5.00 dollars, and they don't have all the brands there. Furthermore, I go to superstore to buy diet pepsi with no caffine, the white box, and you rarely have that in stock.

So I have to go to Wal-Mart, which I don't want to do, but if I want these chips and pop, I go to Wal-Mart.

This is only the sum of what I get at superstore, I really like shopping at superstore. In fact I'm a driver for the first nation's people, I take them shopping at superstore. And I have heard them complain that they have to go to Wal-Mart to get things, because superstore is out of stuff.

I spoke with the customer service department multiple times in regards to fixing an issue on their end. (Their online service has locked me out and their passwords they give us do not work, they will give you a code then hang up and when it doesnt work you will have to call again)
I was told 3 separate times the issue had been resolved, attempted to use my card to no prevail, I wasted roughly 2 hours of my life calling and being told i was valued and my call was being taken care of, they were considerate enough to appologize for wasting my time but they werent considerate enough to fix the problem. I asked to speak to a supervisor 4x and was given the run and left on hold for 20 min in hope i would hang up.

We purchased a package of Extra Lean ground beef two days ago. Upon cooking the beef we drained a huge amount of fat. The package cost us over 8.00 and was labelled Extra Lean. The receipt, for the same amount, states Lean ground beef.
St. Albert, Alberta Superstore needs to worry about the product labelling as this was regular ground beef, a waste of our money.
We will not be purchasing from Superstore, St. Albert again.
Shame on you.

Hi there,

I went to the mission superstore and fell due to a crack in the cement. I was just informed I have fractured my foot and will need a cast for at least 6weeks. Being a single mom of a 16 month old and having to take time off work you can see how big of an inconvenience this is.
I called in to the manager of the store to inform her of the safety risk as I don't want this happening to anyone else. Once i explained the situation she replied we'll need medical records (which I can easily provide) and you're looking for something from us right? I told her I'm just calling to let you know that the lot is bad and she said I'll look, sorry.
I was greatly offended and not satisfied with the level of customer service received. Being in a management role requires a certain level of people management skills which I feel were not met.

I have been a customer of the Real Canadian Superstore in at the Ottawa Westboro store on Richmond Rd and Kirkwood Avenues. I do understand the challenges of the store while undergoing extensive renovation over the last few months. Sadly, it is not an improvement. The store is now like a warehouse and I have to assume that was the intention. For me this is a big disappointment. The chaos surrounding the parking areas with too much walking to find a parking space now that you have "click spaces, pregnant mother spaces and handicapped spaces", leaves a hike to carry groceries etc.

Last weekend I waited a half hour in your customer service area far away now from the main shopping space, to get a receipt because the "fast check out" had run out of paper. The staff around could not find the person with a key to fix the machine. No one knew what to do. The "kids" working looked dazed and I needed that receipt to give to someone who I was shopping for. Frustrated, I left the store with the illegible name of the store manager. I wanted to email him/her but couldn't read the scribbled name.

There is no one to assist within the store either. Items are constantly being moved around and The Ace Granola which was at the front of the store on Saturday disappeared by Monday and I was sent to the bakery area where it was in boxes under boxes. THat took time to find.

I am grateful there is now a wonderful Farm Boy down the street with easy parking, helpful employees who go the extra mile to help the customer and know the products the store carries! I will be doing all my shopping there unless I need dish detergent.

Loblaws may think the renovations to this store location will increase profits but for me and many other shoppers in the neighbourhood it is not a happy place to shop.

Nancy Fortune
[protected]

I purchased 4L yogurt from superstore Regina east . The expiry date on the product is November 06, 2017. And today is November 01, 2017. I saw lots of fungus growth in my product. This is not first time happening. Everytime I get to face this problem, that the fungus start growing on the product before expiry date. I'm writing today because this is very frustrating and Somebody should take it seriously. As I'm spending $15 and I can not use it till the end is very aweful.
Please reply me if anything comes up. I Have taken some pictures as well for the product
Thanks

I purchased this salad on October 31st. The expiry of the salad is November 2nd. Well eating this salad for my dinner this evening I found a dead fly in it when I was about halfway through. I often buy from the salad section at my local store and now I have serious concerns about the cleanliness and attention to detail when the salads are put together. I understand that bugs get into lettuce sometimes however this fly was sitting on the top of the lettuce pile as seen in the picture (there was cucumber on top of this that I had eaten before the discovery) and should have been caught by the person packing the salad. I now have had to throw my dinner out and go buy a new one. I am disgusted by this find and would like to know what will be done to prevent this from happening in the future. I also would like some form of reimbursement for the salad I purchased and didn't get to eat as well as the second dinner I had to buy because of this. I have attached pictures of my receipt, the salad and the UPC sticker. I look forward to hearing from you.

I'm not sure if this is the right contact email to do this at, but this is the only email I could find. I was just at your kelowna, bc superstore location today and had one of the worst service experiences ever. I understand the store is moving things around, but it's honestly no excuse for the awful service I received. It's hard to find ANYTHJNG because everything is moved around and separated! So after searching isle for isle for one iten after the next, with no luck finding much, I then was in search of a SINGLE employee which was incredibly hard to find unless it was someone on a till... finally after finding someone they didn't know where anything was either and they sent me down an isle that seemed to be just far enough away from them and had nothing to do with said product that I was looking for. On the hunt again for another employee who hopefully knew something after wandering around for another five minutes I had to chase another employee down who seemed to be ignoring my calls for help. Finally getting him to stop he seemed to do the same thing to me, sending me down an isle far away from him with nothing to do with said product yet again. This happened YET ANOTHER TIME! This time the employee said, "I don't know, I can't help you" AND ACTUALLY STARTED TO WALK AWAY FROM ME. I had to chase him down and get him to find someone who could help me if he couldn't. He goes up to customer service says something and comes back to me and tells me someone will be with me. There I stood for TEN MORE MINUTES no one came to help me, I feel like again I was brushed off. Finally another employee came down the isle to help someone else and upon me flagging her down and telling me what I've gone through to look for my product she tell me right away, "it's sold out and has been for a while". FINALLY, 30 minutes later, I get a response.

This is UNECCEPTABLE! There's no excuses! No one should go through anything like this at your stores EVER! Superstore was always my staple grocery store, after this experience I don't know if it will ever be worth my time to go back into this incredibly poorly ran, poorly trained, rude employee ridden place.

Spoiled cod fish with worm in it.
On Oct 27th of Oct, 2017 I bought a pack of cod fish for price of $23.85 from store located in 3000 Lougheed Hwy Coquitlam BC. Surprisingly notice a very spoiled odor .
When I have carefully checked there were few worms it that unopened package were moving.

I took it back and warn to store manager to remove all Cod fishes from the refrigerator shelf for the matter of public health.

Superstore top management has to be concern about such negligent store supervision. Nothing is important of public health especially on fresh fishes that are most volatile items is store shelves.
Send me an e-mail if further information may need: [protected]@yahoo.com

I just came back (October 24) @4:30pm from the Superstore at #10 15915 MacLeod Trail SE, Calgary, very frustrated.

I went through the self check out and my item Mark Anthony Curling moose, showed as regular price. It was definitely in a big bin by the pharmacy, with a huge sign saying $6.99. It came up at $10.34. I have bought this product on sale for that price before. The lady at the check out, asked for a price check, it took 3 minutes before a young girl came and I asked if she knew where it was. She said yes, and left walking slowly...She left and came back 4 minutes later with the $10.34 price. I told her it was in a bin on the left of the pharmacy. She said oh, in a bin?! She asked if she should go check again..I'm impatiently waiting as I say yes, and she again, very slowly goes to check. Meanwhile I asked the cashier a few questions and all she could say is "I don't know"?! :( and just keeps smiling...

The young girl called the cashier's phone and said that they were definitely in that bin, but in the wrong bin where they should not be. The $6.99 was for toothbrushes?! Really? no toothbrushes in there? At that moment, any other place that I shop at would have apologized and given me that price, of $6.99 as it was definitely their mistake! The cashier said, you don't want it? I said no, not for that price. She took it off the screen and that was it.

I spoke to the young girl after, who is so shy that she can barely make eye contact, and asked her if she was reporting this to customer service to go change it. She said yes.

I wasted about 15 minutes of my precious time for a mistake that the Superstore made. I believe that I should get this product for the price that you advertised by mistake. It's very misleading to the customer as that price is in the biggest numbers you have in the store.

Thanks.
Francine
[protected] or
[protected]@hotmail.com

your beef sausages come in pork casing and you advertise as beef sausages.
This is false advertising and must be reported as non of the Jews, Muslims and non pork eaters are aware of it.
It is in fine very small print at the back and not boldly written in front.
This was reported earlier but no action taken.
Why not put in artificial casing like Safeway does it. This must be published in the media so that Canadians are aware of it.
Expecting a reply from the individual looking into the complaints and this is serious for non pork consumers.
[protected]@hotmail.com

Hifli Marikar
[protected]
317 Estate Drive Sherwood Park
Alberta T8B1L8

In the last 6 months I have spoken to 3 different managers at the store on Ryan road, Courtenay.
They have placed a bicycle rack out front that doesn't allow most adult bikes to be locked up secure. The rack looks like it has been hit by a car or something every time that I have spoken to someone they won't even come out and take a look at the problem.
Thanks
Colin richards

I am so disappointed with your bacon. It use to be so good. It was thick enough to stay together and the taste and smell was so good. I never bought any other bacon but yours. But, the quality and gone way down and the price has gone way up. It is awful bacon now. As a customer we realize that the prices are always going up, but the quality should still be the same. I am so disappointed. I am now afraid to buy any meat there. If the bacon is that bad, is all the meat the same. It makes me sad that I will be forced to purchase my meat from Miller's meat. The price is a bit higher, but the quality is always there.

Hi there,
On October 14th I ordered groceries from the Superstore at 5251 Country Hills Blvd in Calgary. I originally ordered the product "Tex Mex Trail Mix" which cost $4.98. The store did not have this product and offered a substitution for another product - Trail Mix, Raisins, Almonds, Cashews, Cranberries at the cost of $12.98. As this product was more expensive than the original one I told the lady delivering my groceries that I did not want this product. When I got home, I discovered that my bill still had a charge for $12.98 despite telling them we did not want this product. My order number is [protected]. Please have Superstore credit me for $12.98. Thanks, Sarah