Real Canadian Superstore
Reviews and Complaints

I shopped twice this week at Superstore Westboro, Ottawa, Ontario.

A couple of days ago I was given a coupon for 10, 000 points if you went across the aisle to the mobile phone kiosk. Today I was at the store again and asked the cashier to check my points the 10, 000 points were not put on my card.

I told her what had happened and she said I need my receipt. I tried to explain it had nothing to do with a receipt it was a coupon given to me by the cashier.

I check with my friend who was at the store with me and she didn't get her points either.

Please let me know what I can do.

Thanks Joan McGrath

I have shopped at Super Store for years. My eye site isn't what it used to be so I have to hold things away from my eyes to see things. Waiting for my glasses to come on order. Anyway. I was looking at what was the best deal on laundry soap and using my calculator on my phone to figure out the best deal. I noticed an employee from the store walk by the end of the Isle a couple of times. Then I went to another Isle to get ziploc bags but I needed a certain size. The print is really small and they put everything in metric and I had a measurement in imperial. I noticed the same employee standing at the end of the Isle peeking around the corner at me. I finally got my bags and went all the way to the far side of the store passing the employee who was standing by at the corner with another employee when I went by her not saying anything to each other. I got to the other side of the store to get the crab meat I wanted and when I turned around who was walking toward me but the same employee. So I just kept walking to go get some nachos and cheese soup, and wouldn't you know it but she was in the same Isle right behind me. So I stopped and waited because I do not like being treated like a criminal and I said to her do you like following me and she turned red and frozen and didn't now what to say. So I went up to the front to the supervisor and he let a front end girl lip me off and tell me that it was a coincidence that she was in the same place that I was in. I got very upset and did use some language that I probably shouldn't have. But when you have some person that doesn't have no authority stick her nose in were it doesn't belong should be fired and some other person follow you around and make you feel like a criminal. I think that these big retail stores better start treating their customers a lot better and ask them if they need a hand with something instead of peaking around a corner and offending them than they might keep customers a lot happier.

I have been purchasing the largest size package of coffee pods (I think it was 48 or 60? (can't remember) because I can't afford the smaller packages or the name brands to fit my Keurig. If you bought 2 it was $17.98 each. It was the only way I could justify using them, buying a lot at once to save money. I live in a camper in Canada, because my divorce has left me heavily in debt and making a little more than minimum wage.

Now that you have repackaged, selling 30 pods for $14.98 you have taken one of the few pleasures I have, a no-mess way to make an affordable coffee. I don't have a solution to this problem. I'm looking at the name brands to see which one is closest in price, because if I'm going to pay that much, I might as well get the good stuff.

Please let me know if the large packages are still available in some stores.

I was at Real Canadian Superstore on September 11th taking a passport photo for my son for his passport application. I sent his application to passport Canada for the application. Then I got a phone call saying that the photo is not acceptable, so I have to go take new photo and have them courier to Quebec again for the application. This will put me back 20 days for the application, let alone the time and money to do this whole procedure again.

I thought there are guidelines for the photographer to follow when taking passport photos. How can they let me walk out with unacceptable passport photos?

At approximately 8pm on Friday September 29th my sister and I were using the self-serve check outs. There was two times we needed to page a worker/attendant to fix something on our check out terminal. Both times we had to wait several minutes. Since the attendant was chatting with co-workers by the customer service desk.

She may be a great worker...once she stays put at the self-check outs.

Normally the service at this Superstore location is great. Its normally friendly, professional and fast. The girl at the self service on this day and time, just needs to monitor them better.

Good Day I am regular shopper of 10505 Southport Rd SW, Calgary, AB T2W 3N2 location.
I seen Maggi Masala Sauce expired on 28th August 2017 and still on sale rack on 8th September 2017.
I just ignored and did not bought that day.
After 2 weeks I went again for shopping and seen same expired product as it is so I went to Customer desk and complain about it but hey today when i went for shopping again on 1st October product is still on rack.
I understand Superstore do not need us but customer needs superstore now a days but Expired Food Products Should not be sold to people.
It is my humble request please followup to the store manager and remove that product.
Thanks

The Real Canadian Superstore located at 411 Louth Street in the City of St. Catharines, Ontario, routinely sells rotten packaged lettuce. This complaint is not specific to a particular name brand, but all lettuce packaged in either plastic bags or containers. I regularly check the expiry date and inspect the packages before I purchase lettuce. However, by the time I get home and open the package, I will notice rotten soggy lettuce hidden within the contents of the package. Nearly all their lettuce sold is about the expire which I find concerning. It's almost unavoidable at this location. There must be an issue with regards to their lettuce storage or temperatures. This rotten lettuce only lasts a day or two in the fridge before it begins to decompose. I believe it to be an infraction to sell rotten food of any kind. Could this issue pleased be addressed?

I just purchased a 15 pack of can big rock beer from the Coventry hills 20 country village rd ne location. When I got home I noticed on the box it states a free glass with purchase. I’m disappointed that I wasn’t given the promotional glass, customers shouldn’t have to ask, staff should be giving the promotional products. Transaction record [protected]

Service desk Employe, s working at other cash station, s and ignoring customer, s waiting at service desk this is not a one time thing it is a regular occurance and has been going on for year, s I have waited and waited for service and have left the store with out beening served This not about the girl, s that work there they are super .when this happened today i could not find the manager to complain this is only one time of many this is a real sore spot .I am one of your best customer, s and that will not change. But the service desk must have service at all time, s to stand and watch other customer, s get service and you are there before them is very unfair.

Bought a veg tray at half price. They charged me full price. Then they charge me for a salad dressing that was in the veg tray. I had my 4 year old grandson all buckled in and i had to drag him back in. They then wanted to charge me the half off. I have worked at sobeys for 30 years and we would of gave full refund and give the product to customer. Ashley waited on me and was very nice but when asked about it she said superstore doesnt do that. It not about the money its about the principal. I am a disappointed shopper.

September 25, 2017

Dear Sir/Madam:

Good day.

I went to a Real Canadian Superstore at 9711-23 Ave NW Edmonton Alberta Canada today dated September 25, 2017 to do my weekly grocery. When I was in the cashier I handed my PCPLUS card before paying to earn my first points. And in my surprise when I logged online at pcplus.ca it showed that I earned 0 points. To double check I looked at my receipt and there its says that "You could have earned 470".

This is just sad that I trusted one of your staff and she did not seem to care.

As resolution, I hope you can redeem my 470 points in my pcplus card.

Attached herewith are the copies of my receipt and pcplus card.

Hope for your immediate action.

Thank you.

Best regards,

John Joseph Balanaa

Hi there. Went into your Newmarket location to EXCHANGE not return a pair of jeans. I asked her to please put the amount onto a gift card and I would go browse at my leisure. She folded up the jeans and said "we dont do that". But that will refund it onto the credit card they were purchased with. I replied that I didnt want the money back. I just want to shop for something else and my husband and his credit card are not here. Nope. Wouldnt do it. So, I will now.drive home 20 mins...get his card and then after she refunds my money...Ill go spend it somewhere else. And although I love Joe Fresh...wont be back. Not very good customer service

We went to fill our gas up today at around 12:00 with a White BMW X5 M we needed to fill the fuel quickly and I asked for Premiem Fuel but no she said many times that it was premium, but instead it was on regular and that wasted 20 minuets of my time. I do not like your service at all I hated it please train ur staff and if not possible hire someone with experience feel free to call and ask any questions at [protected] Sumit Om Pathak.

I finished paying at 2:31pm, noticed bagel price was incorrect on the reciept- went to customer service. I was the only customer there and the clerk (Anisa) gave me one look, turned away without saying anything and answered the phone. I put two bags of 8 bagels on the counter (16 in total) and the Anisa came over. I told her that the sign did say 'buy 8 @0.25$ each', and without checking she insisted the bagels are 0.50$ each. I told her I'm sure the blueberry bagels are 0.25$ each when 8 are bought, and she called for a price check from the bakery section- she asked for muffin check. A male employee went to check the muffin price and said in the speaker that it's 0.50$ to which I said no I'm sure it's 0.25$ but at that time I didn't know he was looking at the muffin price. The male employee sent a bakery employee to check now, and at this time another customer had come to customer service. Anisa proceeded to help that customer while I waited a few minutes for the bakery employee. The bakery employee came to customer service and that was when they realized Anisa sent them to check the wrong product price. Anisa didn't apologize for her mistake and asked for the male employee to come out, and when he did he said Anisa sent him to check the muffin price. When the bakery employee and the male employee were pointing out that Anisa made the mistake, Anisa was not paying attention to them as she continued to help the other customer. I asked the bakery employee if the bagels are 0.25$ each (bought in 8) and the bakery employee agreed. The bakery employee walked away without letting Anisa know the bagels are 0.25$each. Anisa helped the other customer for about 10 minutes before helping me again. Again, Anisa insisted the bagels are 0.50$each, and I asked her to call the bakery employee back out again. Anisa didn't call for the employee, asked for my receipt, but I had given it to her at the beginning; she misplaced it. I asked her to reprint my receipt, and she called for someone else to come. The supervisor came and printed my receipt, corrected the price, and paid me back the difference.
The entire experience at the customer service took about 20 minutes, I left the store at around 3pm. Anisa was unorganized and she didn't apologize nor thank me for my patience afterwards.
I'm very disappointed at Anisa's behaviour in the customer service area.
I hope there will be correction made.
Thank you

Unbelievable Superstore Click & Collect Policy:

Below is my complaint correspondence with a Superstore customer service agent named Paige. She actually says that the pricing overcharge is because I had ordered on a Thursday and that the fix is that I stop shopping on Click & Collect on a Thursday.

Through click & collect I was overcharged on four separate items! 1) Limeade: Limit 4 @ $1.00 each, ordered 4 but charged $5.00.2) Maxi Overnight Pads: Limit 4 @ $7.98 each, ordered 1 but charged $10.98.3) Cascade Action Pacs: Limit 2 @ $17.98 each, ordered 1 but charged $21.98.4) Doritos Nacho Cheese: Limit 4 @ $2.77 each, ordered 4 but charged $12.72. Overcharge total: $9.64! I've already complained regarding this overcharge, I was contacted by "Deg", who said he was looking into it. It's been more than several days now, no call back. This is EXTREMELY frustrating! I'm simply trying to get a resolution on this, but I'm getting nowhere.
—
Dear Kevin,
Thank you for contacting Superstore Click & Collect.
We understand the pricing on order [protected], when you placed your order was different from when you picked up your order.
We sincerely apologize for the inconvenience and frustrations this has caused.
If you are placing an order outside of the current flyer week then you may not see new flyer pricing until the day before new flyer starts. New flyers and effective prices start on a Friday. All prices will be calculated using the current in store prices when you pickup your order which includes any flyer prices available at the time you pickup your order.
As order was placed the day before the new flyer prices changed, you were charged for the pricing on the items the day of your pick up, however, we have provided you below with a $10.00 voucher code to accommodate the pricing the inconvenience and frustrations this has caused.
Voucher Code: SV0-BR2Y-KKKX-PG4R
Please be advised, this voucher code cannot be combined with any other coupons, is not redeemable for cash and cannot be applied to previous purchases.
If you have any other questions or concerns please feel free to contact us again. Your reference number is [protected].
Sincerely,

Paige
Click&Collect eCommerce Customer Support [protected]
—
Hi Paige,

Thank you for your response and the $10.00 voucher to refund my overcharge.

However, I'm still completely confused as to how this pricing discrepancy occurs. When I place my order, as I had on a Thursday, shouldn't I be charged the prices that are displayed during my shopping visit on the Click & Collect web site? Am I supposed to research the next day's price that will be implemented at the time of pick up and ignore or not know the price of an item while I'm shopping? I always pick up my order on the following day, so how do you suggest I avoid any future problems of this nature? Is it that I don't ever shop Click & Collect on a Thursday?

Sincerely confused,

Kevin
—
Dear Kevin,
Thank you for taking the time to contact Superstore Click & Collect.
We sincerely apologize for the inconvenience and frustrations this has caused.
To ensure you receive the flyer pricing, we kindly suggest ensuring your order is placed before the new flyer begins on the Friday. As you stated you place your order the night before, if you place your order on Wednesday, for example, and picked up on the Thursday, you are guaranteed the flyer pricing that appeared when you placed your order.
Please let us know if we can provide any additional assistance. Your reference number is [protected].
Sincerely,
Paige
Click&Collect eCommerce Customer Support [protected]

The store recently had a promotion on cat food with multiples of 10. I took 120 cans and then had to watch the cashier SCAN EVERY SINGLE CAN.
This policy tells your cashiers that they are TOO STUPID to count to 10 or 20 or god forbid I had 30 of each kind.
This was humiliating to watch and I will never suggest anyone work for you.
If you want to compete with Costco I suggest you fix this cause I can buy there by the case in a second... but I try to buy Canadian.
Also next door Pet Smart had the same deal. The only reason I didnt return all of yours to you was to not humiliate one of your employees AGAIN.
So when I need large quantities Ill think twice.
THIS FORM {CATAGORY?} IS GARBAGE
Sincerely
Cathy McNeal

I picked up an order today and I am missing half of it. This is not the first time it has happened either. I received a half [censored] apology from them. It seems that I always have an issue. They substitute items for 2 or 3 times the price and dont tell you. I feel like a recieve 2nd rate service because my Dad is an employee there. When they have free items through click and collect I never get them. It is unacceptable that these issues keep happening.

So I get my birth control shot from the pharmacy in Windermere, and the last time I was there, they asked if I wanted a reminder for my next shot. I agreed and then suddenly I am having my period... so I called the pharmacy to check when my shot was due and they said they filled the script August 15, 2017. Today is September 8. I received no notice. Birth control is extremely important in my life. THIS IS MY LIFE WE'RE TALKING ABOUT.
I couldn't be more upset about this. I am considering contacting my local news station. This service is horrible and I'll never ever recommend superstore to anyone now. I can't even believe this. This is my life.

I went to the superstore on Portland Street, Dartmouth on September 2017, I bought a ps4 for my son's, went through the cash paid for the product then was directed to pick my item up at customer service, then after then searching they tell me there is none and I will have to go to another store, I did ask if they could get one to come there, they said no but I'll call a store to see if they have them, needless to say I had to go to Bayer's lake one which was an hour drive there and back. I'm very disappointed that I already paid then refunded then had to drive so far. I could understand doing this if I hadn't already paid for the item. Thank you for taking the time to read
Christena bowser