Real Canadian Superstore
Reviews and Complaints

I visited your Kingsway store today and received the worst customer service of my life. I was attacked by another customer who I later found out was an autistic 11 year old ( who was both heavier and taller than I am, I'm a 31 year old woman). She tried to break into my car in the parking lot while I was in it and after I saw her and her mother (who was on the phone doing nothing to help) walk away I proceeded to go into the store to tell the staff what happened and get my groceries (because superstore is great, right?) After walking in I saw the girl try to break into my car again so I put on my panic button and she saw me at the front door. She followed me in and in front of multiple superstore staff and the manager she proceeded to punch me in the head, slap me and push me. As I was trying to get away I actually had to start screaming. "Can someone please help me" because every person there just stood and stared. THEY DID NOTHING. After yelling for help an older woman who worked there asked what was going on and then the girl slapped the cash tray out of the woman hands and started storming around the store. The manager (who I assume was the manager) still stood there doing NOTHING. This girl proceeded to walk through the store and on her way slapped two other customers in the face, walked rough a couple aisles and came back towards me to try to hit me again and he stood there AND DID NOTHING. I looked at the guy working the phone kiosk and he said I could hide in there and he'd block her (he was literally the only person who helped me). There were also a couple families by the front door and one dad told me he'd be helping me too if this girl hadn't already tried to hit his kids too. Meaning she had already been in there and NOBODY DID ANYTHING ABOUT IT!?! At the point that she came back and tried to hit me again I told the manager if he didn't get her out of the store I was going to call 911. He finally blocked the door off and then I tried to tell one of the customer service ladies what happened in the parking lot and told her I was afraid to go back out... she tried to tell the manager what I had told her and he said NOTHING. He didn't ask if I was okay, he didn't ask me what happened, he just walked away.

This is the worst experience I have ever had. What kind of staff watches someone getting punched in the face, stops what they're doing and just watches? That is so messed up.

I regret buying any groceries there but I was too scared to go back out to my car so I might as well get what I came for. In the time I was in there (2 hours) not one single staff stopped and asked if I was okay.

I've called multiple people and told them what happened and were all in agreement that theres no way to stop an interaction between you and a mentally ill child but the fact that your establishment did nothing to help me, or anyone else in there is the worst.

If this email, along with this display today falls on deaf ears I'll attempt to go somewhere else to see that this is sorted out. http://www.injuryclaimcoach.com/retail-store-negligence.html

Your company and its people should protect its patrons when they are in the store and your Kingsway staff had 0 interest in helping.

I have loved superstore up until this point but after this Im not going to support any of your stores, i have never felt more disregarded as a customer.

I visited Superstore (85 Steeles Ave W, Brampton, ON L6Y 0B5) 2017/08/26 and saw some items on good prices. I took them to cashier and asked if I went home and changed my mind, can I return them. Mid-aged female cashier confirmed yes I can, as long as I have the receipt and original packaging/good condition/unused.

I came back one week later on 2017/09/02 to return (2) items - Completely unopened, factory sealed. At the return counter I was advised that the 2 items are clearance, and final sale. I expressed that I did not know, I verified with the cashier if I could return them before buying them. I can only assume the employee knows her store policies and I believed her. I did not read the fine-print on the receipt after my purchase….

I asked to speak to a manager, they brought somebody for customer relations (African American male with long dread locks, wearing a blue shirt, but no name written on his shirt). He listened and understood my story. He spoke to another manager on his store phone but then refused the return. In the meantime, there was another mid-aged lady, south Asian, who seemed like she was the head of the customer service (also wearing a blue shirt, without name written). She kept coming in-and-out of the conversation stating they don’t return clearance items, its final sale. I felt like she was giving me attitude constantly.

I asked to speak to the manager next in charge. A mid-aged male individual came to speak to me. After expressing my story, he said my story sounds like an excuse he hears all of the time. He refused my return and stated he does not believe his cashier made a mistake; and the policy is written on the receipt. He spoke to the customer service lead once again and again refused my return. I advised to speak to the employee if she’s working today. The cashier lead stated “well I can’t bring her from home if she’s not working can I?”

I asked politely for everybody’s names so I can express my concern to head office. The 3 people I had talked to (i.e. the “store manager”, “customer service lead” and the “male with dreads” refused to tell me their names. The “store manager” pointed out one of his employees and told her to write down the head office number from the store flyer and disregarded me afterwards.

After walking away from the return counter, I approached a random employee who had not witnessed anything - and asked for the “store manager’s” name. He advised that male’s name is “Roan”. He is the head manager for today, but the actual GM of the store is “Christina”

After today’s experience, I feel I’m being deceived by superstore employees. Apparently I was given wrong info then refused the return. Then anybody who helped me, refuses to acknowledge they helped me as they don’t want to give me their name – they walk away. I will definitely be bringing this up with the Store Manager and going public with this until this situation is rectified. The original cashier had made a mistake by giving me wrong info, but the fault is assigned to me and my money is being wasted.

I want my full refund. I want this situation to be rectified based on my wasted time/gas/effort and the embarrassment I felt as i will never shop at this store again.

Hi I've just been into the superstore in kelowna BC 2280 baron road and I have some issues with the doscount labelling. There's a deal on stag chilli for but 6 and get a discounted price from the regular 2.97. The yellow doscount sticker clearly states "stag chilli" with no other specifications like "classic" or "steakhouse etc. Now all of the stag chilli products on the shelf are 2.97 regular which is now safe to assume that all stag chilli is buy 6 for a discounted price as the sticker clearly states "stag chilli" regular 2.97 buy 6 for discounted price with no other specifications. I was just denied this discount by two teenagers barely older than 16 who looked incredibly confused and if I had time I would have taken this to the manager however I was in a rush so I just had the items removed. I would like to have the stores management put under review either for inability to produce proper doscount labels or for inability to have staff trained properly on how to administer discounts. An explanation as to why the doscount label was so vague if it was in fact only for the "classic" as the teenagers stated.

Cashier at my checkout had a cold, and should not have been working.
She was blowing her nose, then left her soiled Kleenex on the counter after scanning my food. She did not use any hand sanitizer afterward, and then handed me my receipt and money.
This occurred August 26, see receipt.
My concern is that the Superstore should not be allowing their employees to work when they have a cold, or are unwell, since they are handing our food.

I asked the cuatomer service people if I could use my 11, 000 points (basically $11)... they told me I had to spend $20... okay... so I I spent appro. $30... when I go to pay they say I cant use them.
All of your 2 ton clerks wouldnt help or budge... lazy in my books
Totally pissed me off.
I suppose if you had Walmart "start the day program they might shed some gear and feel more energetic to actually help.
Totally dissapointed with you store

On Sunday, August 20, 2017 I purchased a Tera Gear brand BBQ at your metrotown store location. I asked for help and was told by an employee to go to ask customer service and they would send someone from that department. So I asked customer service for help because I have a back problem and the item is 70 lbs so she called someone. I think his name was Calvin. He went and got the BBQ and brought it outside on a dolly. I brought my car around and met him outside. He asked me to help him and said "it's a 2 person job". I was surprised he asked me and didn't bring help knowing this so I did as he asked since there was nobody else to help. As we lifted the box both handles broke and during this process it broke my artificial nails and took half of my real nail with it! I was bleeding and crying. I was in so much pain. My daughter was in the car upset because I was upset. Your employee offered me a bandaid and THEN went and got help. He apologized and said my nail will grow back. I was too upset to even talk so I left. I somewhat calmed down and my husband told me to call the manager so I did. I spoke with Kevin (the manager) who advised me I had to bring photos into the store and fill out a risk management report and could come at my convenience. I offered to email photos but he said they must be physical photos so I spent $0.67 and had them developed then after work yesterday I picked up the photos and drove to the mall. When I arrived nobody had a clue what I was talking about. Kevin was not there. The manager on duty (I think his name was Wayne) was no help at all. He offered to "take my photos and pass them onto Kevin because he knows more about it". I advised him that Kevin knew as much as he did but he still offered no help. I can't believe how much time has been wasted on this. My fingers hurt and I'm a legal assistant by occupation and can't even type with my left hand now making my job very difficult. Yesterday was my first day back at work. My back is also sore. It's been sore since I lifted the box. There's no reason that someone who expressed back issues should be asked to lift a 70 lb item! That's why I asked for help. There was no offer from management to even attempt to make this right in any way. I had my nails done on August 14. They were cemented on there good! I now have to pay to have them removed and later put on again when the nail grows back. Right now they are too sore to touch so I'm not doing anything. Plus I paid for the photos that your manager requested not to mention drove across the city to drop them off and file a report which apparently didn't need to be filed. I am extremely disappointed in the level of customer service provided to me. I attached a copy of the photos provided to your store, my receipt for those and a photo of the item purchased.

I was at the Calgary Hamptons Store Sunday Aug 20. Your Store sign says all tills will be open between 9-5 on Sat/Sun. Well that's untrue. I will tell you why!
I could see one or 2 being down due to technical difficulties with the Tills; however, five down?
I talked to one of the staff and was informed at the Till I was at that some were due the Tills not working and some were due employees not showing up.
I paid for my things went to customer service only to be treated like nothing from the [censored]'t Mgr Ms Kwan or Kwong. Not sure of the name as she was rude and as ignorant as they come when dealing with me. She needs retraining on how to handle customers. To tell me, when questioned about it that all were down to Tech difficulties. Well I already knew that to be untrue as I had already been informed that some staff did not show? Then to say to me "I will pass it along" and blow me totally off? Whom is she going to pass it on to? NOBODY I suspect as that was the attitude I got from her? Awesome Guarantee of all Tills open and awesome customer service from an [censored]'t Mgr nonetheless? Thanks for nothing today?
Still paid for my things where I should have just dumped them on you to restock and have you deal with it like you always do? Pass it on to an employee to do? Oh right, there were not enough there to do that was there?

Firstly let me say that I am a regular shopper at Superstore.

Most frustrating thing is that most products on sale are sold out. I do not have time to make daily trips to see if shelves are restocked. Is this even legal advertising items without sufficient quantities to support demand?

Secondly, a great group of products to add to your offering would be the "VIGO" brand of rice and bean packaged mixes. I believe they are only available stateside but make a health and tasty side dish.

Thank you for listening

I puchased 50$ worth of gas at store 01714...195 St Annes Road. When I went inside to pay for the gas i was paying with loonies the attendant Keri stated that she was not a bank and did not have to take all this change. I simply answered money is money and this is how i am paying, she claimed she could refuse payment so I said ok I get free gas then..She then stated she could make me roll the change for her before she accepts the money I answered that simply was not going to happen and if she wants to refuse the money ill take free gas any day. After stating for the second time she was not a bank she then complained some guy paid her with nickels like that was apparently my problem. The thing is I would have rolled them but I figured the cashier would have to crack the rolls to insure they aren't being shorted. This girl has always been polite and she was having an issue counting her stock when i walked in so I am basing her attitude on that but I feel she was still out of line...

To whom it concern: I purchased a pair of glasses 03/28/2017 at RCSS Calgary Signal Hill Store: 01577 the rubber on both ear rests have failed(de- laminated from the frame) I when to your store 08/12/2017 to seek assistance, told to return 08/14/2017 to disscuss this matter with the manager, was told (he)will contact ASAP to repair, Today is 08/17/2017 still no call. This evening I called and your staff have no knowledge of my concerns. I am sending this complaint for that reason. Account# 878413 Total purchase that day $729.00. I am not happy, I would have accepted a repair, now am requesting a complete replacement of or a refund. Thank You

Hi, Today i visited superstore near mcnight station in North east calgary while i was on my way to work to get pineapple chunks for my lunch. I was in rush so i took one container of pineapple chunks and went to self checkout to pay. I scanned my item and total appeared was $1.87 Then I tap my credit card ( apple pay) through my phone and their system got freeze suddenly but my phone was showing that transaction is approved . A lady was there ( Tanya) and she tried to help me but she couldn't and then she called manager Shammy and she came and said she will check in her system if transaction happened and told me to wait until she comes back . I showed my phone to manager which was showing transaction is complete and told her that m getting late for my work . But she said policies are policies i cant help u in this. She checked her system and said my system is not showing ur transaction but because ur phone says its done so i need to call global transaction to figure out. She said they always put our calls on hold so thats gonna take time . She said either u can wait or u can leave without ur stuff . I told her thats my lunch i cant leave it and then she said u can pay once again if u want to get it. This whole process took 25-30 mins and i left store without my lunch. I am regular customer to this superstore but this was the worst experience i have gotten in my whole life in any store. She kept me waiting for 25-30 mins and i left without my lunch and i reached late at work and seriously she spoiled my whole day just because of $1.87. Their system got frozen that was not my fault. I must say that lady shammy does not know the meaning of good customer service. I do work in customer service and i never kept a customer waiting for even 5 mins even if its case of $10. She harassed me lot for $1.87. After this harassment who would like to go back to that store. I am going to attach that picture from my phone which was showing that transaction was happened.

On Aug 9th, 2017 @ 9:45am aprox..I was in the Westbank Super Store, in specific the deli. I had asked the employee to please make sure she layers my sliced deli meats between paper as some meats are hard to separate.( most deli's do this.. and usually this store does it when I ask) I watched as she proceeded to just slice and lump altogether the cut meat onto the scale. I told her that it is done wrong and please layer it . She asked if I wanted each slice in between paper...what a remark!.. she was being flip. I then asked for a different server, she approached a few co-works just at the work counter behind her, tossing the chunk of meat she was cutting my slices from onto the counter and asked them to" help the F...ing customer"( me).
A different gal came to finish my purchases, and she was very polite( I do not have the staff or managers names) I was handed my pkgs of meats and was on my way. All of a sudden I heard the deli doors swing open and heard someone coming up behind me yelling at me. "Your the reason I gave my notice ... this is my last week!" "[censor] [censor] customers like you!" I told her to get away from me and moved a few feet away.. she kept coming after me... I moved away a few more times...she was still yelling at me..I finally told her to get the [censor] away from me. Many customers were watching in shock. I went directly to the front of the store, asking for the manager..tall slim man dark hair, maybe John?) As I was telling him what had taken place the second server that helped me showed up and confirmed everything I told the manager. The manager took down all my info and was going to report it to H/R .In fact this same server several months earlier had done almost the same thing with the sliced meat, when I got home the meat was unable to separate, it was ruined and I phoned in a complaint at that time.
Today the second serve said she remember's me calling before. Needless to say I was quite shaken up by all this, it took me along time to calm down after. I am currently physically disabled and very disappointed in how I was treated. I certainly hope that the manager has dealt with this deli lady. I shop at this store about 3-5 times a week. If this would have happened in the street I would have called the police.

I hope to hear back from someone please.
The employee was and older lady glasses heaver set brown hair.
Thank you
Sue Reitsma
[protected]
[protected]@yahoo.com

I have been getting prescriptions filled at both the Mcphillips and Sargent stores for several years. Most recently I dealt with the Mcphillips store but decided to use the Sargent store. I had been carrying around a prescription for weeks but decided to drop it off at the pharmacy there for safekeeping until I needed to have it filled. That was about a month ago. Yesterday I went there to get my medication and they had no record of my prescription nor could they find the paper copy. There is no good explanation for this. Not to mention the inconvenience, I'm concerned about the careless treatment of what I consider to be part of my medical records.

Date: July 27, 2017. Time: Around 8:30pm. Location: Real Canadian Superstore (3045 Mavis Rd, Mississauga, ON L5C 1T7)
Background: Coke 2L bottle was on sale for $1.25. My brother was getting married that weekend so we decided to provide our business to Real Canadian Superstore and buy our soft drinks from Superstore.
Situation: I picked 16 bottles of Coke and 10 bottles of Sprite. When I reached the checkout counter, the girl brought in Asst Manager Jack D. He immediately said i can't buy so many coke and sell it elsewhere. I wasn't pleased with the way I was talked to by the Asst Manager Jack D. I understand that there might be a restriction to number of bottles. But the way, Jack treated me and accused me of selling it elsewhere was very unprofessional and rude. When I showed him the wedding invitation to show that it is actually an event and I'm not buying it to sell it elsewhere so he started getting louder and denied saying that he accused me of selling it elsewhere. He left the scene saying i don't want to talk to you anymore. He didn't apologize for his rude behavior. I've always been the advocate of Canadian-made brands. I have supported Blackberry and similarly I always prefer No Frills/Real Canadian Superstore as they're Canadian. I'm a proud Canadian and buy from Canadian stores but the behavior I received was very disappointing to say the least.

I entered the SuperStore location at Argentia & Winston Churchill, Mississauga, ON on Thursday July 27, 2017 at 8:45AM. The video attached shows a fly trapped in a bread bag. I brought it to the attention of the folks in the bakery who immediately gasped and then threw the bag in the garbage. I am bringing this to your attention not to receive any compensation but to bring awareness to the staff to be more diligent when preparing goods for human consumption.
Thanks

Today I was in the washroom at your red deer superstore location. An employee named patricia left the room without washing her hands. When confronted patricia stated she didnt have to wash her hands because she used hand sanitizer.

when at customer service, I asked to speak to a manager. Shannon refused the request and insisted this was not an issue.

I now feel unsafe purchasing food from loblaws stores and suspect protocol was not followed in this case.

please call me to discuss and resolve this issue

I had an interview at the Real Canadian superstore in Courtenay BC on June 29, 2017. I was told I got the job, and gave them my banking information. I informed Kristie, the front end manager(this is who interviewed me and said I was hired), that i had to give my job two weeks notice and that I would be available by July 21, 2017. On July 9th 2017, I spoke with Correen the new bookkeeper, and told her I was available anytime. She told me that the boss was on vacation and I had to wait till he came back. On July 25th I went back to the store and asked if Jeff the new store manager was back, I then introduced myself and told him I was available anytime. He then informed me that last time I worked there my supervisor (who was fired shortly after I gave my notice and left .) (I was offered a full time job, and left on good terms) put "NO"as a rehire on my sheet. I do not know why as I was always an excellent employee(I had worked at this location two times before and was never late, never had been written up and never had a complaint and always worked hard) . I told Jeff the manager that I quit my job for them, told them this in the interview and waited three weeks. I asked Jeff when was he planning on telling me this, he just shrugged and said oh I thought someone phoned you. I have been out of work for a month, turned down other jobs while waiting for the superstore, and now I have no job. I am extremely upset and angry and this will not be the only place I complain. My name is Amy Godfrey and I will be phoning the head office to file a complaint as well.

Wednesday, July 26, 2017

I bought a sale item on July 20, 2017 and needed to exchange it for another item. To exchange the piece of clothing I went to the superstore in Brampton on Steeles Rd. After first going to the customer service department the gentleman working there directed me to the clothing department. The sales associate told me the item could not be returned or exchanged because it was a clearance item. She said being that the sticker was a certain color, green I believe, and that the prices ending in a 4 that was a clearance item.
How is a customer supposed to know that a green sticker means clearance?
How is a customer supposed to know that a price ending in a 4 means sale or clearance or anything different that another price?

To clarify further I asked for the clothing manager and explained to her that the policy that they are stating, which was that no clearance item could be exchanged because the policy is stated nowhere, but the receipt that is printed after, you have bought the item that is non-exchangeable or returnable. She added that the fact that it is Joe Fresh it could not be exchanged for anything but Joe Fresh anyways.
The thing is, there is an extra chance of, not, knowing the policies when you are at self checkout because it is not posted anywhere around that area and being that it is self-checkout plus the sales associate is not standing at their station in front of the checkout stations. I checked after I met with the clothing manager.
Please contact me if there are further questions or things to clarify.

Tuesday July 27, 2018

Real Canadian Superstore - Weston Rd/ 401

Approx 7:45 - 8:00 pm - check out isle

As we were about to check out our items at the counter, an argument was instigated by the customers and the cashier was sprayed with a toxic substance (assault) that became airborne and affected everyone in the near vicinity. Not only were we and other customers/ employees coughing, sneezing and gagging for air, we were left without assistance for more than 5 mins. In a state of panic, we bagged our own items and ran for safety as the air was polluted. We shop here quite often and know of security to be present but where was security/ management to address the emergency at the time of the assault and how can we protect customers like my self from falling victim to such random acts of violence again?