RHB Bank
Reviews and Complaints

Hi team, I'm Kanagavalli here. An Acct holder with RHB bank... the reason I open the acct with ur bank due to my housing loan is with u all,, tht is the reason I open and saving acct n u all give me a credit card for free... but the reason I'm complaining is because u all charging me for the credit card tht I haven't used n not even activate the card... initial I have issue when open the saving acct the statement they sent is belong to somebody else with my saving acct info after I have complain there is no update about tht... now is the credit card I have made 4-5 complain but until now they still said they are investigating... I have no idea when they going to solve the issue... yesterday received another red notice from collection team saying they want to consolidate my debts into my other acct... how can u all do tht when my credit card is haven't open or activated... u want charge other people debts into my acct... it's really unfair... until now I'm the one have to call ur Dept to ask on my issue ur team nvr have courtesy to call n update on my complaint... if this is still not solve I have no other option rather than being this case to KDNK... consumer complaints. U may check on my ic [protected]... n my contact [protected]... my email
[protected]@gmail.com
I also working in banking line I know how fast we need to response for Cust complaints... but Wht ur team is doing is not a good job... I hope now u all can resolve the issue... if u want me to come to ur HQ let me know to whom shld I see...in the incharge person.

Wtf 9555 myvi ezi

According to rhb still having due payment of 6 months. For 2018 in which assumed been paid.

Rm586 per month which might have been overlooked as the owner, my father have passed away.

Still having payment slip which not tally according to your bank record.

Have contacted so many time but respond is to check with lawyer and advise further.

Been more than a month and now i am receiving lawyer letter to demand payment.

Even my call after receive the letter still no one has address the issue.

Question is how to make payment is there is dispute in charges?

Second is why sending notice and add up more charges when i am ready for negotiation?

Till today no exact amount has been shared with me but according to your lawyer letter is about 5k.

How did rhb get such amount if payment is due only 6 months?

Need breakdown on interest and so far only receive one notice.

Please also include notice with date that been send so i able to check thru.

I can be contacted thru [protected] and/or [protected]
Tinesh kumar vellasamy.

Hello.good day.. i have a complain regarding the staff in charging my file.. previously i had called miss Nisya at 03-[protected] to know about my status of outstanding of my personal loan and would like to make the payment. Miss nisya had inform me that she need to check it first and will be call me back. After two month plus, i still do not get any feedback from her. At the same time, i've been tried to call her for so many times and she's not pick up the called even once. What i want to complain here was, miss nisya, instead of having a very bad customer service skills, she also quite slow in doing her job. My question is, is there any other person that can help me instead of her? Please do check on my file Mohd Fikri bin Azizan and i hope to hear from your side soon by contact me at [protected]. Thank you

[protected] my RHB account number is this. I have not been able to operate fund transfer in net banking and received D024 error message. Could you please resolve it at the earliest? The foreign telegraph transfer and local transfers are locked. Kindly resolve it at the earliest. My mobile number Is +[protected]. I also want to update my mobile number to +[protected].

Assalamualaikum Dan S.alam Ramadan..

RHB / Bank Negara,

Sy ingin buat aduan thadap bhgian emel RHB centre.. Sy ada sent email pd 3.5.2019 utk dptkn pnyata byaran kereta sy tetapi sgt kecewa, tiada reply sehingga sekarang.. Sgt kecewa..

Ini bukan kali Pertama.. Bnyk emel saya hntar pd RHB, namun tiada jwpn..

Aduan bkenaan staff RHB STAFF taman tun dr ismail smpai skarang tiada jwapan..

Aduan PDPA thadap En razi Dan manager Azman juga gagal dijawab oleh RHB secara professional.. Sgt frustrated dgn services RHB centre..

Adakah RHB centre sgt lemah selesaikan aduan orang ramai?

Mohon tindakan dr RHB centre dan jawapan dr director RHB bank.. Kecewa.

Yg benar

Faizal
[protected]

Nama sya norhaslynda bt ariff. sya rasa terkilan dgn sikap rhb bersikap tidak bertimbang rasa dlm keadaan sya.creadit card sya bekas suami sya mengunakan sampai maximum dan kerana. Itu rhb hold sya punya duit gaji yg masuk kedalam rhb sya..bila sya tel pihak rhb tiada skit budi bicara walaupun card creadit atas nama sya dan bkn sya yg mengunakan.sya masih lagi mahu membayar hutang creadit card tapi hanya utk sebulan sya mampu bayar disebabkan sya ibu tunggal ank kepada dua org ank2 pihak bank hanya tahu bersikap tamak dan tidak bertimbang rasa memotong dgn hutamg card creadit selama dua bln dan menyebabkan sya dan ank2 sya hidup merempat

Dear Sir,

My worker, Mr.Rabiul (account No: [protected]) account had been fradulently withdraw funds by other party in Cheras in Kuala Lumpur. When check with local Bank in Batu Pahat, there are two card exists under this account, whereas only one card with MR.Rabiul, the other card is suspiciously created by bank!

Please check on this issue, as Mr.Rabiul had suffered monetary loss of RM2, 730.18. If no action taken, we would bring this matter to Bank Negara, Malaysia. Attched is the

1. Police Report
2. Bank Statement

Best Regards

from:Felicia
tel: [protected]
email: [protected]@kahhwa.com.my

saya dtg ke rhb port klanpada pukul 9.15 dan mengambil tiket nombor di kaunter depan. saya ingin membuat transaksi Rm50000 untuk membuat pindahan 45, 800 ke Public Bank dan mengambil baki 4200 secara cash. Seterus nya nombor sy dipanggil di kaunter 5 dan teller ketika itu menyuruh saya beralih ke kaunter 7 pula. Dan ketika saya pergi ke kaunter 7 teller bernama Noor hafizah menyatakan saya salah isi borang dan tidak boleh melakukan cara pertama yang ditunjukkan oleh greeter sedangkan greeter yang memberi nombor tiket telah memberi penerangan dan mengatakan boleh. Kemudian, teller kaunter 7 Noor hafizah mengatakan menyuruh semula mengisi borang dan menyatakan ambil semula nombor kerana dia sibuk melakukan tugas lain. Pada saya tidak wajar menolak customer dan menyusahkan customer yang ingin membuat transaksi. Transaksi yang ingin dibuat begitu mudah hanya keluaran tunai dan pindahan kepada bank lain shj. kenapa perlu merumitkan pelanggan dengan menyatakan tidak boleh atau menyusahkan pelanggan. sikap teller 7 sangat tidak wajar.

This is the first time and also is the last time to apply this personal loans. I feel others bank better than rhb. Yesterday, the officer calling me but cannot reach until calling to my office.. A few day before, the rhb bank calling me morning, afternoon even evening, when I pick the call and say hello many times also no people answering. This is not the first time but many times and I feel that may be is the scammer. Then after this received a msg said the the officer will go to ‘premis', if didn't paid for outstanding balance. I feel how can become the ‘along' already.. I very disappointed with the rhb bank. If outstanding also will charge interest or what? Like other bank, send a letter to inform, then ok lar. So for what need to call until my office to let me know the outstanding balance rm100 something.. I borrowed the loan from bank not from "along".. If anything then send a letter to the house to inform the the outstanding balance and will charged amount. I'm very very disappointed with this kind of service.

Saya pernah membuat panggilan melalui RHB customer service untuk mendapatkan maklumat berkenaan penyata bank untuk pengurangan baki pinjaman perumahan untuk kegunaan kwsp. Panggilan pertama yang telah dibuat, mendapat maklumbalas yang baik dan operator nyatakan saya kena tunggu 7hari untuk dapatkan penyata berkenaan. Selepas 7hari berlalu, saya follow up semula. Panggilan yang saya buat kalini sangat mengecewakan. Cara Operator di bahagian collection (wanita) agak kasar dan bercakap seolah-olah hendak memperbodohkan saya. Hanya kerana saya call di talian sambungan yang tidak betul. Kali ke 3 barulah saya dapat disambungkan ke talian yang betul. Walaubagaimanapun, selepas 7hari, baru saya dimaklumkan oleh rhb bank HQ yang saya kena tunggu lagi another 13 days dari hari saya call. 3 hari selepas tu, saya terus ke branch untuk follow up status permohonan saya, dan ternyata belum ada apa2 status atau permohonan yang diterima oleh branch daripada rhb hq. Status dalam sistem juga tiada. Saya sudah rugi masa menunggu selama 10hari bekerja. Perkara ni amat2 mengecewakan.

Again!

This 2nd time I recieved call from rhb bank - en amirul I dont know collector or rhb staff. Because I miss my payment last month, coz im not working. Today they was ask me to pay total amout less then 5k..

They was disturbing my sister and call hr department to take legal action & freeze our bank acct like they saying before... Make my sister malu & I fight with her

I was negotiable for settled this month but still want me to settled or my sister within 1-3hour.. At same time its was big issue to my sister and telling all my family & siblings..

I still respondsibble to pay my debt to rhb and they still can contc me and not run, that amount from 5figure now less 4 figure but they treathen me like I run away and my debt to rhb like 100k...

Pls laa...
I still want pay and negotiable
They still want take legal coz of small amount
With discount 3k and make people trouble..

If they cant contc me or my sister, yes I still pay and they can contc..

First time they call to settled
They maki my parents.. Now again threatening my sister to spoil jer career..

KAMALA SEGARAN
NRIC NO: [protected]

I am writing today to complain of the poor service I received from your company. i have settle my credit card payment on December 2018 and past 3 month i'm requesting for release letter for my settlement but till today i have not received any letter or phone call from the person in charge NOR ADILAH 0327763111. I have been call her and follow up for past 3 month . Most of the time when i call she will engaged with other line and the staff who pickup the phone will inform me that she will call me back but till now i have not receive any call. i believe all the conversation are recording. Please listen to the recording than you will know how frustrated i am with your bank service. Last week i call again and one man pick up the phone, when i complain to him, he ask for my email address and inform me that he will email me the release letter first and the orginal release letter will send by pos but there is no email send also. Yesterday 19/02/19 i call again and want to talk to Nor Adilah, as ussual she bz and engage again. I check with the customer service why didin't send the release letter to my email as promise by the previous customer service and she can tell me that they overlook. and she promise me she will ask the stupid lady Nor Adilah to call me back and will sent the release letter to my email today. i told the girl if i have not receive my release letter by today i'm going to do complain to your customer service...but it seems they dont bother bcoz today also they didin't email me the release letter .. So now please let me know where is my release letter? why take so long to prepare a release letter? Y your customer service are so bad? I Need my release letter as soon as possible or else i will bring this issue to Bank NEGARA.
Hope you can solve my issue as soon as possible

Frustrated customer
Kamala

I have an account in Johor Bahru and I need to make a payment to my client in Johor Bahru. I am unable to access online banking. To date I have sent 5 emails to the customer. [protected]@rhb.com explaining my situation. Apart from receiving an automated response that someone will ctc me in 3 days, no one has bothered to ctc me. I had to make 2 international calls to the helpdesk as well and no one is able to resolve the issue. I now have to take a flight to Malaysia to make the payment as it is getting quite embarrassing. The first thing I will have to do is to close all my accounts with RHB. Very very disappointed. Will not recommend this bank.

Elizabeth Fiona Nishi

7 Jan 2019
antara 3.15pm-3.55pm
kaunter no 12/11 not sure
women staff
nama xingat

sy ke rhb ioi putrajaya utk terminate loan asb rm50k pada hari tersebut.tujuan utk terminate loan asb sbb sy merancang utk membuat loan baru 200k.slps isi borg dan bg ic, staff tu ckp dia dh termnate loan tu di sistem dia dan dia ckp kena tunggu dlm sbulan duit bonus dlm 4k masuk dlm akaun asb *loan sy dh lebih 3tahun* .bila sy nk bukti salinan loan terminats, dia ckp tunggu nanti duit bonus masuk je di asb. bila sy nk buat new loan asb dan sudah aprove pun loan 200k tu tapi loan lama rm50k masih ada dlm sistem bila sy cek online pada 14jan..why that staff lembap uruskan trminate loan.dia ckp dh terminted.tapi tidak pun..staff yg uruskan new loan sy yg terminatekan loan lama tu..bila jadi mcm ni, akan melambatkan proses sy utk dapatkan sijil loan 200k tu...please train ur staff properly..jgn lmbtkan urusan org..buat kerja biar jujur dan ikhlas..minta nasihatkan ur staff tersebut

I have a car loan with RHB branch at Sarawak kuching, I bought a Toyota Innova 2.0 latest series with down-payment of 50k and loan amount about 61k with Rhb on this year September. By the time summited loan application form I had together summited credit card application, by the time wait for this car loan approval, I had been informed that the car loan application form that i had been signed were wrong preparation by agent as I had been requested to summit again this car loan application form, OK, fine. I go down the rhb branch and resubmit the correct form, by he time document summited I ask agent this time the credit card application form no need to refill, their tell me will using the previous form. Up now car loan pay for 2 month after loan approved and car drive than had 2 time servicing at Toyota center but I still not yet received my credit card. What happened? I ask agent but got no reply, this is very upset and disappointed with this case, now my husband want to buy car, I had told him don't loan with Rhb as this bank won't issue credit card. Waste my time to go down bank two time to get my signature as this is the agent mistake, I need to apply half day leave, and end up I got nothing received when loan approve.

I want to complaint about your Assistant Sales Manager (RHB Bank No. 782-786, Jalan Tok Hakim 15000 Kota Bharu, Malaysia) Mr Mohd Azuhan Bin Mohd Yaacob contact no +[protected].

On September 2019, I submited personal loan documen to apply loans from RHB Bank. Sadly, until now (22 November 2019) I don't accept any call, sms and wasapp from his to tell me about my application. I try to call and sms him, but no respon.

BAD SERVICES from your staf. I'm so DISAPPOINTED.

RHB Bank is a biggest bangking company in Malaysia, but your staf make
your company name is LOW CLASS for services

Im jason lim a real estate negotiator and give bad service and blame ren from ask rhb referral scheme why he didn't inform early that we ren suppose got referral but he didn't inform.. I feel so shame that rhb got this kind of banker blaming that his commission and salary from rhb are so low. He is try to convince ren not to take the referral and I strongly suspect that he is asking some others to claim the referral fee. Between, he is insist client must get the loan agreement from his recommended solicitor. My purchaser are those type of client that very careful and calculative. To save my buyer from cancel the deal because of david yun bad attitude then I decided to ask buyer to take others bank loan.

Saya ada dapat 2 jenis kredit kad yang mana saya tidak pernah pun apply untuk guna kadredit. Bila apply loan then pihak rhb terus bagi saya kad kredit yang dihantar melalui pos. Agak mengecewakan bila dapat surat pihak rhb meminta saya membuat bayaran pula untuk satu kad RM25. Bila saya call tanya itu adalah caj yang dikenakan sebab sst. Senang betul rhb bank makan duit pelanggan. sedangkan kad tak pernah diaktifkan pun dan tidak pernah apply pun tau2 sampai ke rumah. bila tiba masa kena bayar pulak untuk 2 kad RM50. Rupenya dah dpt kad kredit even tak nak guna kena call RHB untuk mintak buat cancel kad. Macam tu pulak. So sekarang nak tak nak saya kena juga buat bayaran lepas tu baru boleh cancel card. tak pasal nak kena DERMA duit dulu baru boleh cancel. stupid bank.

Saya nak tanya? Saya da memohon pinjaman peribadi sejak dari hujung bulan Ogos smpai sekarang masih belum menerima jawapan. Bila saya tnya pihak bank memberitahu bahawa HEADQUARTERS insist nak proper letter untuk pnjaman sedangkan saya da berikan apa yang diminta. Sehingga hari ini...bila saya cuba nak dapatkan jawapan daripada pihak bank ( cawangan setia tropika Johor Bharu), panggilan saya langsung tidak dilayan malahan sms sy pn hanya dibaca tanpa dibalas. Kalau orang yang menguruskan pinjaman saya ini tidak mahu uruskan sila berikan saya jawapan...saya boleh BATALKAN pinjaman dari bank ini untuk uruskan pinjaman daripada bank lain. Jangan buat orang tertunggu berbulan2. MINTA PIHAK BERWAJIB SELESAIKAN MASALAH INI DENGAN SEGERA. TQ

How stupid rhb is? We just want you to email us the exact amount for full settlement but almost 7 days you never email to me.Is it so difficult for you to just give me the statement? And one more can just one person that settle it for us..Why so many officer that will take over of these settlement? Why other banks can on the spot give me the statement wihtout any questions or excuses..If i won't get it today i will see your big boss at the hq tomorrow!