Ross Dress for Less
Reviews and Complaints

I went to Ross in Monrovia CA with my 90 year old mom and my sister who is in a wheel chair I was in the return line when the cashier who's name is Jordan associate #151320 toll me that I couldn't be in that line because it was a return line that the handicap line was in the regular line that only for this time he was going to help me but next time I had to do the regular line imberising me I front of everybody the Ross policy says tha you can do the return line if you are handicap

I took my mother shopping last August 30th to the Waxahachie Ross. The bathroom where out of order so we didn't get to shop like we wanted we had to leave the store.
Then today September 6th I took my 8mth pregnant niece to get more baby clothes, however she needed to use the bathroom. Again the bathroom was out of order and again we had to put out stuff up and walk out and go shopping somewhere else that has a working bathroom. Then during the time my niece new needed to us the bathroom and mother with her young daughter was crying cause she needed to use the bathroom and it was out of order.
Can you please have someone go out to Waxahachie Ross to fix on their bathrooms. I Can only imagine how the employees feel.

Sincerely
A concern customer
Aurelia

The store manager Lisa at 3719 116th Strest NE, Marysville, WA was not assisting customers properly or providing proper customer service to a long line of six to eight individuals in the purchasing line, and the returning of merchandise line.
I was waiting in line to return merchandise for over 15 minutes while Lisa at the store manager at this location was conducting customers in the purchase lanes to then cut in front of me and not take turns in order for me to be assisted. It was not until I address the issue with her that she then told me her policy and procedure is for the purchase and the return lines to take turns. I then made her aware that there were four customers that went in front of me and I did not receive my proper turn to purchase merchandise she provided horrible customer service and was not fair to all customers in line. Please address with her immediately about proper procedures before customers lose Ross as a great shopping experience establishment. I also asked the front and cashier who also told me that the proper policy and procedure was to take turns with front end and return lines which did not occur and did not happen.

I have always been a fan of Ross Dress For Less stores! They may be sometimes a bit disshevelled and occasionally you wait in long lines because they only have a few registers, but I understand that they are a clearance store and I'm happy to search through it all and wait in line for a good deal. I don't, however, expect poor customer service. I manage a service industry oriented business just down the street from the Carroll St. Ross store in Fort Worth, TX. and I understand the value of good customer service in such a booming area of town where there's so much competition.
Last night my brother and I arrived at the 339 Carroll Street location around 9:30pm and shopped for an hour and a half. At 11 o'clock the announcement was made that the store was now closed and to please bring your items to the front. We heard the announcement, but stood deliberating for just a moment between 2 of the two decorative lights that we had chosen. The manager, Regis, came up to us and said with a nasty attitude that the store was closed and we needed to checkout right now. I replied that I understood and we were just trying to decide between the two items. He told us we had to "come on!" and "lets go!" and raised his voice saying we had to go right then if we expected to buy anything because he had to close up . His tone was beyond rude. I was appalled at what a jerk he was being. I checked my phone to see what time It was.. It was 11:01pm. We had almost $300 of items in our arms that we just put down and then walked out of the store. There are so many other ways that he could've handled this situation. Firstly, I don't think one minute necessitated a manager to approach us at all. Secondly, if it had been 10 minutes or even 5 minutes past closing time, then I could understand saying something, but without being hateful and ugly about it. He could have just asked if he could help us take our armfulls of stuff to the register, which would have been both helpful and tactful. He was neither.
I certainly don't blame the entire company for one person's behavior, but I thought someone should know. If he did this to us last night, he probably does this to people every night, and is likely this tactless in all areas of management. This should be addressed before he runs off other customers. I definitely won't be back in if Regis is the manager on duty.
Thank you for your time.
~Cara

Never had problems with them before. I often go shopping there. But this time I don't know what happened... They hired new employees or what... One of them was extremely rude and didn't show any tiny piece of respect. I don't think that he had an excuse to behave like that. If he had a bad day, he could have just spent it without communicating with customers.
Please look into the matter and improve your staff, because it's terrible what they do.

While in St.Louis For a Science Project to view the Eclispe. I decided to shop at Ross on West Florissant Ave. As I entered the store about four employees standing around laughing and talking. I was expecting to hear the all too familiar "Hi Welcome To Ross!" I was not greeted or acknowledged. Maybe that's a Texas Ross Store Thing. I proceeded to the Women's Dept. It looked totally trashed. New clothing items looked as though they were used as floor mats. I was disgusted. Each Department looked equally in disarray. Needless to say I notified staff who laughed and said "Oh Night Shift Left it tore Up So They will have to clean it up!" What a Poor Example of your Wonderful Off Price Stores! I will never shop that location again. Please see attached photos. The entire store looked totally trashed out.

Today I visited the Ross in Allentown Pa (8-19) mind you one of my favorite stores ever. When they first opened the environment was so clean and organized, but when I entered the store today I could not believe how much of a dump it has turned into. There was literal garbage all over the floor near the checkout, the infant clothing section had so much clothes on the floor you couldn't even walk down the aisle. I walked into three different dressing rooms till I found one with a lock that worked. The men's section had so many t shirt packages ripped open and thrown everywhere. It was just so unorganized and not managed well, as much as I love ross I can't say i will return after my experience here, I hope this can be taken care of so this location can succeed.

During my recent vist to Ross, my husband attempted to pay for a transcation of 160.55 using apple pay, which the sale said not complete. He then swiped his card and still it did not go through so i proceeded to pay the amount with my debit card. However the transaction went through with his bank. We even called the bank and they said the transaction went through with no problem. We went back to ross in an attempt to get the money refunded because we just paid double for our items and they are not able to refund the transaction because they insist it did not go through on their end. This is a blatant example of malfeasance and incompetence. We still have yet to recieve our money back because now we have to take action with the bank. I am completely disgusted that I was conned out of this extra money. I have never had such a horrible experience. I work hard for my money and I do not appreciate it being stolen from me. I no longer feel safe swiping my card at another ross in fear of having the same malpractice repeated. I want this problem resolved due to extreme inconvienece and financial burden. If this problem does get resolved I will be forced to go to media outlets in search for answers and a resolution.

Mon August 14, my sister and I went shopping for a new outfit for a job interview. I literally walked through the doors and saw some Halloween decoratives. I headed towards the ile which was right next to a cash register. A man (security) immediately walked up to us. I thought he was goin to ask us something cuz we just walked in, like 20% off or anything (just good customer service). No, he didn't say anything and began to follow us. It was extremely odd because we had just walked in. Every where I turned he was right next to me. It began to become very creepy. I called my husband and ask if I should leave because he was making me uncomfortable. I noticed that the employees were hip to hip with shoppers "Following them". I watched 3 people not even buy anything and leave because the staff would be following them. This extremely odd and definitely not a pleasant place to shop. I will definitely never come to this Ross again, and I just made a post on Facebook warning people about the creepy staff. Please please help. This is ridiculous and there is no need to be within a foot of a customer.. my money is just as good as anyone else's so I would appreciate it, if your employees wouldn't make people uncomfortable while shopping in your stores :(

I was shopping at Ross on Saturday Night 8/12/17, there was a long line and only one cashier, the other employee (Assoc # 131487) was walking around pushing carts, I finally asked her if she could open up, she pushed a few more carts and then opened up.

I had purchased a shirt and a magnetic locker holder, she balled my shirt up snd stuffed it in the same bag as the magnetic holder, I took the shirt out and folded it and asked for a separate bag for the shirt so it would not get wrinkled she stated they do not give extra bags so I asked her for a hanger and she replied they do give out hangers.

I asked her if they stopped folding shirts too and just roll it up and put it in a bag like that and she replied yes.

She then handed me my receipt and told me to call the 1-800 number but there was no 1-800 # on my receipt so I am writing a complaint here.

We have done construction on two ross stores in south florida and have not been paid yet its going on eight months and we are getting the run around from the GC who is saying Ross has not paid them yet. We lost other large projects because we were unable to fund them because promise after promise keeps being made about checks for our company. The material supplier has not been paid yet either and is also very upset about the situation. This could make our mom and pop company go out of business and they obviously do not care. We call everyday and get the run around from different people and now realize we will have to put a lien on the building. This is very upsetting because Ross dress for less is a large company that we know has the means to pay to have the work that we did done. We would like to get paid for the work we have done for them, It is two stores not just one. call us at [protected]

Me and my wife was shopping at Ross Dress for Less at East Chase shopping center in Montgomery Alabama on Sunday 6 Aug 2017 around 7:30pm. I was standing in line behind several other customers at checkout. The two customers in front of me were asked to proceed to checkout but the manager made a rude comment directed at me that I wasn't in the right line. This allowed other customers to get in front of me in line. The customer looked confused to why the manager was so load and rude for know reason. I didn't say anything because, I don't like to cause problems. I wanted you to know that I put everything back and me and wife left the store. I have spent tons of money with your company over the years, but I will not spend another dollar with you again nor will any of my family members. I didn't get the name of the manager but she was a black female with short two tone hair working at your Eastchase location in Montgomery Alabama around 7:30 pm Sunday August 6, 2017.

I was working at the Ross Store 828 in Pensacola, FL under Kellie Gunter. I have been employed there for eight months. I was terminated for not putting the lock on the compactor when I was called to the register. The Store Manager told me that HR pushed for my termination, which was not true. She has left her keys in the cash office door and left tills in the register over night. I applied for different Management positions in the store, besides the Stockroom. Kellie tod me that she didn't see any of my applications. I called HR and was told they don't know why Kellie said that because they are there for November, December, May, and July and they are active. I told Kellie months ago that I didn't think Area Supervisor of the Stockroom was the right fit for me. She told me that if stepped down that I would have to take a pay cut and go part-time. I have 6 children, two of which are in college. The other positions I applied for were full-time positions and they were for the sales floor. There are no people of color in a manager position on the sales floor. One of the other Area Supervisors said that she thought the Store Manager was trying to set her up with the lock, so she took a to cover herself. She stated that Kellie also lied on her and wrote her up. Kellie falsifies documents and blames her Management staff for what she's doing wrong. She doesn't take ownership or responsibility for her actions. Kellie stated that she knows she's going to get fired, but she was going to stay there as long as she could and we would go before she would. Training in that store is non-existant. I entered the Stockroom with no prior training and not enough people. They would lie to employees about how long they would have to work. They are not informing them that they had to until the truck is finished no matter what their schedule read. This is the major reason people quit .I had even had a chance to finish my TruU training for the Stockroom and I have been in position since March. I did however go to another store to train for three days, but two of those days were spent on the computer. I did get do the TruU training for the Stockroom until about two weeks ago, just before Barry and Mary visited the store. Someone should look into this because the way Kellie treating people is wrong and unfair. I will not stop until something is done about this. You guys should do exist interviews to see the real reason why employees leave. Ross 828 needs a NEW STORE MANAGER. I would work at another Ross, but not under Kellie Gunter. She lies and she is a phony. There is so much more that needs addressing and I will be seeking legal advice.

I am no longer shopping at ross dress for less because of my friend recently snapping a photo of a nazi emblem on your brown tee shirt. You think it's okay to sell merchandise that symbolizes a chapter in history when the nazis murdered millions of people? Is this how bad you want a tiny bit more profit — by spitting on the memory of the lives what were brutally taken from this earth because of unbridled evil? Goodbye ross, you one less customer right now, and when i'm done with my personal marketing campaign to tell everyone I know about this, you will lose a lot more than just me. This is unacceptable and I will urge every person I know (And I know a lot) to never step foot in your nazi shop of horrors. Ps. The brand of the shirt is "88" the nazi code for "heil hitler" ("h" is the 8th letter of the alphabet) disgusting!

I just to start of by saying that I have never in my life left a review or a complaint but I truly felt moved to go through the trouble of doing so. There is a Ross store that just opened near me, I believe it was store number #1973. The store is neat and clean. However, the few times that I have been to the store I have noticed the Michelle has the tendency to mistreat her employee's and always has an attitude. I approached her to ask her something and she was more busy screaming and yelling and an employee over not being able to take their break. She stormed off and didn't even notice that I was waiting on her. I have never seen someone so ruthless. I think she may be new to her position and if that is the case, she needs help with management.

I was shopping at Ross with my friend yesterday on 7/20/17, we were having such a good time until we got to the cashier by the name of Rebecca, she seemed to be unhappy at first, she said nothing to us and just kept ringing the stuff, i could sense a bad attitude but i just kept quiet, my daughter was playing with some sensor tags on the floor and REBECCA just gave the worst look, so i told my daughter to just leave them but she she is 2 so she didn't listen, REBECCA was so worked up about this and told my daughter to stop touching the tags and all this time she is staring up and down at both of us with a completely disgusted face so I lost it and asked her why she was having such a bad attitude and looking so disgusted and she said she didn't understand what i was talking about about and she run towards the break room!i have been shopping at Ross for almost 10 years and i was in shock that people are still racist at 2017, I talked to the manager who said he will take care of it but i highly doubt anything will be done. As we were leaving another customer approached me and said she had been treated exactly like me by the same REBECCA, so many be ROSS in Orem is just encouraging this kind of behavior and no one will put a stop at this, it's not acceptable!They might as well put a sign saying NO BLACK PEOPLE!

Hi, my name is amauri quesada this is the second letters i sending to you guys my complaint is about the store cortez blvd in spring hill, hernando county florida im visit that store for long time and other time i see indifference with the working people and customer to, im hear working people say back work from maria in i see the name the lady speak about maria her name is heather and she is the store managers the only two person like in that store is maria and dale if you guys not fix this i do more letters but not for you peoples we do letter for you boss because this is so much maria is the better person in she like speak with the customer and help and miss dale to goos personality for both i want you guys fix this please this managers you guys need meeting because is not good people speak spanish is goodsand working hard my email [protected]@yahoo.Com

a couple of weekends ago (1 or 2 July 2017) I was insulted by a cashier at the Forestville Maryland store who said her name was Kendra and that she was the store manager. she loudly continuously complained about my pre-school grandchildren who were active but not misbehaving, calling on the name of Jesus and saying that the children may do anything to her, even bit her. This individual was arrogant, embarrassing and insensitive to me and my family as customers and as human beings, not showing at least common citizen decency. She made our shopping trip a nightmare! I got the impression that she has angry with her job there. I told her that I found her behavior unprofessional and when it was my turn to be checked out she took the garment I wanted to purchase and threw it on the counter behind her, then yelled "Next!" to the person in line behind me, refusing to allow me to purchase the garment. another store employee apologized to me for what had taken place and asked that I pardon the manager for her misbehavior. the manager had apparently secretly called the police earlier. When the police came they told me I had to leave the store because the manager had the right to refuse me service. I think that this manager's behavior was awful and that she needs to be replaced by someone like the other clerk who apologized for her bad behavior. As it is now, I plan to NEVER shop at that store again if Kendra is still employed there. We visited the Oxon Hill Rivertown mall store the next day to purchase our goods and the experience was beautiful, grandchildren and all. that store personnel and the clerk at the Forestville store are to be commended! those individuals restored my confidence in the Ross stores- but a Kendra needs to be replaced! Please let me know when she is gone so I can resume shopping at this store. s.[protected]@icloud.com

I am a frequent ross shopper, so I go almost every week. (Not much to do on island) I am familiar with the returns & purchasing, & the ridiculous lines... What I do not understand is the really, really bad management there. So the tamuning location the store manager is tracy c. The worst ever! She will be yelling at cashier to go faster, hurry it up, etc... Lining up in the return line for purchases, while I waited almost an hour for my purchase. I complained to the fes there & the cashier about that. And they said "oh yeah. That's our sm. She is always like that." I honestly do not know how they put up with that kind of abuse. Yes it is abuse if you have someone yelling at you for no reason. I requested to speak with her, & the fes relayed on the radio & tracy's exact response was "well what do they want? I am busy" of course the fes told us that she was was unavailable. She sent over a vanessa, and she is exactly like that tracy lady. Realy rude, and responding "ok.. Well..." and "and so... What do you want me to do sir? Like really? That's how and manager on duty responds? That is the worst managers I have ever experienced. Please do something about this!

Guadalupe the Store Manager at Ross at San Francisco Portrero Center denied returning a brand new Samsonite suitcase with tags and receipt. She called me a white [censor] when I asked for the policy. She didn't want me to see her name tag. I am schocked and want a refund plus this woman should be fired and I file a report on her. I am now stuck with a 110 dollar suitcase that I do not need.