Safeway
Reviews and Complaints

I went in to enter more codes today, 4/17/21 and all of my previous entries are gone. I had at least 36 in for the $25, 000 and it's showing zero and there's still time left. I've been on site several times. My others are showing that I can see. I know the 1000.00 daily goes away but the $25, 000.00 hasn't happened yet, where's my entries. Thank You. I hope I get them back. I'm a Safeway shopper.

Twice I have bought gas at the safeway gas stations, and twice I have asked
To use my rewards and get a receipt, but both times I didn't get the rewards
Come off my final amount and I didn't get a receipt at the end. I am disabled
And a senior citizen, so I can't walk all the way to the little office to pay in person, so what am I supposed to do? Thanks, marie larkin

On numerous occasions I have been over charged on my purchases at the Safeway in La Plata, Maryland. Discounts do not come off the total. When I ask why it continues to happen I continue to get crap answers. Usually the "I'll look into it". Yet it continues to happen time after time. Cashiers and managers are extremely rude and condescending. I have no problem with there products but the cashiers and managers are worthless. Being that there are plenty other options in my area I won't be shopping there anymore and I will discourage others from shopping there.

The Game has always been a waste of TIME!I get a Ticket and it tells me to GO to an APT., I do NOT access to an I-Phone! All that $$$ Spent on the promotion and the prizes could GO Towards LOWERING the prices of Your already High Prices! AMEN

On 3/18, i visited safeway New Westminster station location at 800 Carnarvon st, i saw a lot of beef jerkey racks have sticker "Buy 3 or more for $4.99." However when I scanned, the promotion did not show up and unsteady it was showed as $8.99 each. I asked a staff to check, then she came back, admitted to another staff (named Sipho) that there were a lot of them having the same label "buy 3 or more for $4.99." However Siphon turned to me and reponsed that "maybe some customers misplaced the items there" and that she can only honor 1 package for $4.99, not 3 packages.
Then I asked Sipho to go check with me, because it obviously not "some customers misplaced the items", instead, the entire racks were full of the exact same size packages as the ones I brought to cashier. She then quickly peeled off the promotion sign, which was on top of the original price tag $8.99 (so obviously all packages were placed in correct location!). She also told me that she didnt know why the promotion sign was there, that it was not her fault, the items were not on sales, she could only honor price for 1 pack.
My concern was if it was not safeway staff's fault for putting up the promotion sign to mislead customers, then who's fault was that?
Then I asked to talk to the manager because I was very upset with Sipho's rude attitude, but I actually experienced the worse customer service from talking to the manager. Her name is Simran, very rude, careless, and unprofessional person. Literally the worst customer service manager I have never seen in my life.
Simran came to talk to me, crossing both of her arms around her chest, telling me that the policy is only honor price for 1 pack if the scanning price is higher than the price tag. I told her I understand that but the price tag on the rack was $8.99, however, there was another sign on top saying buy 3 or more for $4.99, which the policy she showed me did not mention about misleading promotion. And I didn't understand why I was not honored the promotion buy 3 for $4.99 when it was clearly Safeway staff put on the stickers to mislead customers?! besides, both of them never even apologized for the mistake..
then Simran responded that price and promotion are the same (how?!?) and she didn't understand what I was explaining...?! I was very upset! I literally asked her if she understood English. Then she told me "No i dont speak English, im speaking in another language ok?" With very bad and rude attitude towards me.
So I asked for her name and how to make complaints to the company. She refused to give me her name and told me that "I never complain about anyone so I dont know, just figure it out yourself." I was shocked from hearing that response came from a customer service manager!
Then I asked her again "if you're a manager, you should have known how and who to contact for complain, and give me the information." She repeated "I already told you just figure it out yourself, I don't know."
After that, I asked Sipho to give me her and the manager's names. While she was giving me the name, the manager Simran told her "you can give her my name because I don't speak English so I don't have to talk."
But that was not the end of the rudeness. Simran then grabbed some other Safeway employee and started gossiping about me right in front of the checkout, while Sipho was voiding the $8.99 beef jerkey packages that I scanned. I told Simran that I could hear her talking about me, if she wanted to say anything about customer, pls go to the back, instead of saying stuff about customer in front of the customer! But she responded that there was no sign around here prohibiting her from talking about customers with other staff members. I can't believe what kind of manager she was?!? I was literally harassed by the safeway staffs and manager for something that it was their fault misleading the price?! This is so crazy and unacceptable service! From the beginning to the end, none of them apologized for both misleading promotion sign or their reponses and attitude.
I thought safeway sold better quality and more expensive products, with better customers service.. But I was so wrong. Even walmart or T&T can handle customer's issues better. It was actually a very small issue at the beginning, but the staff and manager made it become a huge mess and upset me so much! I can't believe I have been shopping and paying to get back such a horrible customer service!

On March 5th, I purchased a box of freshly baked "Bear Claws" from our local Safeway store. This product is a great disappointment to me and to our house guests to whom we served the Danish.

My complaint is fourfold. The Bear Claws in the packaging box are sized significantly smaller than any previous purchased, each pastry was sealed on edges, the almond filling was very minuscule and withered.

There was a time when bear claws from Safeway were enjoyed at our Sunday brunch at home. I am sorry to say these bear claws have no redeeming quality.

Cooked prawns from Safeway town centre Torquay 3228. Were disgusting full of salt no taste. Happens every Christmas at this store selling 3rd rate quality. Has been happening ever since the store opended . Disstatisfied local customer

I just had to use an atm in your store a few minutes ago because your card readers wouldn't work, usually there's someone around that can troubleshoot these issues but I had no luck this time. It cost me $3.25 extra to make the purchase and I would like for whoever is reading this complaint to speak to whoevers job it is to arrange a $3.25 discount, I don't think I'm being to unreasonable here. You know I've been shopping at your store and the one across the street now for more then 5 years and these card reader problems are ongoing, for some reason you guys can't seem to get them to work, I'm in a lousy mood as a result this and honestly I would rather be doing other things

On November 4th, 2020 I purchased a bottle of Lucerne Hazelnut Sugar Free Coffee Creamer. It was my favorite. I noticed they changed the bottle. It used to look the the picture attached. Now it is a little larger but pink and white.

I noticed right away that there was no white build up on the bottom of the bottle. When I got it home I made a iced coffee for the next day. I use the same reusable bottle, same exact measurements for both coffee and creamer that I have been using for years. Instantly I noticed that the creamer was not as rich, also the color of my coffee was darker than normal.

I thought it should be alright but no. The flavor was completely lacking and different. It was watery and not very good. I thought maybe it was a one off, so I returned it and tried again. Nope, still sucks. So, another reason to hate 2020, Safeway went cheap and changed the formula to one that is worse. More water less flavor. That was the last Lucerne product that was any good. Now they all are off my shopping list.

I was very loyal to that creamer, now I have to find another.

Thanks for ruining a small happiness Safeway.