Sam's Club
Reviews and Complaints

This is the second time in 2 months the gas station has been closed in Denham springs, La. I have to drive from Zachary, La to get to this location about a 40 minute drive that cost me gas and time. there needs to be some type of message from Sam Club to it s members about this problem. I am extremely agrivated about this issue. Please get this problem solved. How about opening a Sams Club in the northern part of the parrish to serve Northern east Baton Rouge, East Feliciana, West Feliciana, Point Coupee, and southern Mississippi, there is a need for this location and population to serve.

We purchased Yukon Charlies Snowshoes item #[protected] from your Aurora Colorado Sam's Club on for $19.61.

They did not have sizes available and recommended that we try the Sam's Club in Denver, and that store had the other size we needed, however the price was $79.00, what a difference.

The manager in the Denver store proceeded to explain to me that company policy does not accommodate the customer with price matching.

If this is true what a poor customer policy, not very customer driven, and it would be difficult to recommend Sam's Club to family and friends.

If interested my name is Gregory Stephens, my phone is [protected], my email is gv.[protected]@yahoo.com

Thank you.

Today, August 1, 2022, around 12:30pm at the fountain valley sam clubs, while I and many other customers were queuing up at the selfservice check out station. There suddenly was a lady, who's name was Kris, the self-proclaimed the store manager, leading a customer with a cart full of goods to cut in front of us for immediate payment, I disagreed and showed them the place to line up in order. Ms. Kris continued to do as she wanted interrupting the long line of people waiting and did not explain or bothered to give a reason. I was really disappointed by the manager's discriminatory and disrespectful way of habdling this situation. Is the time of the priority customer to cut the line important and us who are waiting in the long line not important? Is it normal to cross the line, demonstrating the authority of management, despise customers? I wondered is it in the policy of Sam clubs or just only the foutain valley store?

My name is Tim Epping. I have a Sam's Club Membership. My phone # is [protected]. My email address is [protected]@earthlink.net. My address is 704 N Patricia St Elkhorn WI. 53121. With all that information you can verify my account. Now on to my complaint.
I received a gift card of $200 from my son for Christmas. I used it once for an online purchase of $43.21. After a couple of days I went to use it again only to find out a $150 plus purchase was made with it in Mississippi at a Sam's Club. I live in Wisconsin and don't know anyone in Mississippi. I called Walmart and sent them all the information. It should be documented on my call, After a couple of emails of sending information they told me I would have to contact Sams Club because thats where the card was used, Why didnt they tell me that right away ?! Anyway, after contacting them TWICE the last agent said I would receive an email within 72 hours telling me what to do..obviously that was a blow off as I never received an email and I waited a couple extra days because of New Years. So then I called back to tell them I never received the email. Well, after being on the phone with the new agent for a half hour or so they told me nothing could be done. I am totally pissed and disappointed with Walmart/Sams club. The terrible service with your agents and the fact Walmart does not protect there cards from theft. I am out $157 and if I dont get it back I will cancel all mySams Club and Walmart accounts and use Costco. I thought Walmart was better than that...I guess not ! Tim Epping

To whom it may concern:
On December 1, 2021 I had a total knee replacement at the Columbus Regional Hospital and I was sent home the next day, December 2, 2021.

On December 2, 2021 my wife went to the Customer Service Desk at Columbus Indiana Sam Club and attempted to pay $200 in cash on our Sam Club Credit Card December 14, 2021 on my behalf to ensure that it was paid prior to its due day.

The clerk informed her at that time nothing was due and he could not accept more than $100 as a result. Since she knew we owed $185 and I wanted to pay $200 she went ahead and paid him the $100 in cash thinking it was being applied to that month's credit card bill and told me what had happened. Because that didn't make any sense I decided to wait a couple days to see how it posted.

When I saw it had not posted by December 8th I started investigating and discovered instead of being post against my December account invoice it had been used to renew my Sam's Club membership instead which was not due until May 19, 2022 in error. I contacted the Columbus Sam's Club and they corrected the posting and promptly issued a credit directly for $100 to the Sam's Synchrony Credit Card account. It was noted as a "General Merchandise Return" even though NO Merchandise was purchased by us and it was a cash transaction. It was a posting error which the local club recognized and promptly worked with us to resolve on their end.
At that time we also paid an additional $100 against that invoice bring to a total of $200 CASH that was paid prior to the December 14 due date.

When I saw that I still had not been given proper credit, had posted against the account balance instead and shorted the amount of my monthly invoice payments the credit for the $100 that was billed in error, had instead posted I contacted the Sam's Synchrony Mastercard Customer Service on December 13th. They refused to work with me to correct the $100 posting on their end that was in error, marked my account as delinquent, made the account appear as being $126 in arears as opposed to actually being paid in full with a $15 surplus early and resulted in the January bill to now be $306 as opposed to being in the $185 range.

Even with my post surgical mobility limitations, WE did everything we could on pour end to revolve this quickly and is something that could have easily been resolved on their end using standard everyday generally accepted l accounting practices that I am sure they use to resolve internal posting errors or to reclass account entries.

Customer Service appears not to be in Synchrony ethos. Avoid them if you can.

Who can point me in the right direction of filing a complaint, and I have never down this before. I am just so Pissed right now.

Why when you call the SAMS - 1-888-746-7726 you get someone from a different location not being USA. I hear baby's crying in the back ground or maybe dogs barking or even chickens.

My issue is that I ordered something from SAMS - and doing some late research after I ordered the merchandise - I could have ordered the same merchandise cheaper. Guy#1- I called got this guy and told him my story and he said no problem and then gave me a reference number of my case, and then he said - I needed to call to cancel my order when I had a Tracking number. Guy #2 - gave him my ref number and again - no problem - we will cancel and you will get your credit refunded. Didn't happen they never canceled my order. Guy #3 - Yes - we will cancel your order and send you an email of cancellation - never received the cancellation email. Today 12/31/21 - Fedex shows up with my merchandise that I canceled and I never received my cancellation notice. The same product I could have gotten at a cheaper price and it could have saved me $88.00 plus tax and shipping costs. so where do I go from here now? my Order No. [protected]

R. Lopez

I went to pick up my order that was scheduled between 7-8 and was told to come back tomorrow. I paid my worker to pick it up Betty jo belue. We are located hour away. I purchased bags of dog food mainly because I am going away for holiday I was told we are closing and we will cancel your order if you don't pick it up. I asked for the managers name and she hung up on me. Please either ship my order with my other products or store until I get back after the 1st. My 7 dogs would appreciate it as well since our local stores have little dog food on shelves. My name is amber raulerson. Phone [protected]. Order# [protected]. Paid my worker 1 hour back and forth and sit for hour. Pick up only no shipping.

I took my elderly mother to Sam's club to correct a mobile phone issue from one we had just purchased from the AT&T kiosk there. We were told the AT&T people would be there at 11:00. We left at 11:30 when no one ever showed up. I asked for the Sam's Club manager several times by Sam's club employees, and the manager never bothered to come out from his office. While I understand that the AT&T kiosk is not a Sam's Club product, Sam's Club has some kind of contractual agreement for them to be in the club. I wasted over an hour waiting for the AT&T people to show up, and they never did (we got there early). Since there is absolutely no accountability by Sam's or AT&T, they clearly do not care about their members. I will now have to find out if another AT&T store can fix the issue since Sam's Club is obviously not an option.

Ongoing incident report since August 2021. Unimaginable weekly correspondence required and still not solved. I have provided all necessary data required to solve their error. Tired of not receiving what is mine according to Sam's policies. I will complain, call and document this unnecessary practice. #[protected] and #[protected]

My eyes were examined by your optical dept (Store # 4998). Regular bifocal and computer bifocal glasses were issued. I wore the glasses out of the store and found them to be unsatisfactory. I went back in and told the optician they were a problem. They said wear them for a while and you'll get used to them. Days later I went back as neither pair were wearable. They then reexamined my eye and remade the lenses. Still there were problems. The regular glasses were still unwearable while the computer glasses were alright for the computer but the bifocals part was not right. I returned and they said the prescription was correct. So I've been stuck for glasses I can't wear and have continued to use my old glasses that work fine. I am sorely disappointed with the product and performance of that department and out a considerable sum of money for nothing gained.

9 days ago I called for return of a poor quality product I purchased on line. I have been getting the run around from so called customer care for the last nine days. They keep giving me excuses and no answers. I have called 4 times and gotten several numbers and hung up on twice. Here are the numbers they gave me. [protected] and [protected]. Just spoke to a Sarah after asking for a supervisor and she said the same thing I have heard for the past 9 days. She will get it picked up. After speaking to 5 different people I hope this one gets something don.

In September I was approached by one of the AT&T reps regarding the phone deals Sam's Customers are entitled to. After discussing the savings, I signed up to take advantage of these savings, however, I found out within 2 days after receiving the phones, I would not be able to transfer my accounts from my previous carrier. Since the representative stated that I would be able to return the phone within 14 days without penalties, I returned them within 3 days. After canceling the account with AT&T, I still received invoices as if I had services with the carrier and I was also charged $55 x 3 for the cell phones I had returned. It was communicated that the 14-day return policy, does not include restocking fees. This was one of the worst experiences of my life as this was not communicated to me at the time of sale regarding returns and during the process of a canceled account, continuous invoices that followed were extremely upsetting as I was not utilizing AT&T as my carrier. Please help to protect your customers and remove AT&T reps from your stores. They are not being honest with the customers.

I sat online on Cyber Monday and paid for a SAMSUNG GALAXY TAB A710432GB and warranty as well. My order number was 9805818711.
I choose delivery to the Store located at 950 N UNIVERSITY DRIVE. CORAL SPRINGS, FL 33071.
So, when I got into the store I when to the pickup area and nobody seems to have a clue about my order. After waiting like 1/2 an hour to be helped; then, two supervisors where on the walkie talkie finding the product. After more than 1 Hour waiting, one of the Supervisor came with a Box and inside the BOX, He showed me a broken box that supposedly had my Tablet. He told me I had to sign for it, but I refused. I cannot sign for a box with product inside that seems to me to be already used. I called from the store to Customer Center at the number 1888-746-7726 three times and I spoke to a representative that offer me the refund because we do not have any more on stock, so it is unavailable. So, I says I do not want the money back, I just want what I paid for, a new Tablet. She offers me two options: 1- An Adjustment for $20.00 or Full Refund. I refused. I said to her, if you are selling a used product I deserved at least to be adjusted to an open box product and I think is fair 50 % discount. She says she has to transfer the call to a supervisor. The name of the Supervisor was Brandon A. I asked his last name and He said A. At the end of my conversation with him, he says: All I can give you is a refund. I stated I don't want a refund I want what I ordered, The New Tablet. I says if you give me a refund, I won't be able to get another tablet like this before Christmas. He says there is nothing else he can do for me. He wanted to give me a refund of the money I paid,
but I am thinking to Myself: What about the time I spend after midnight on Cyber Monday going to bed really late to purchase a Christmas Gift for my mother? What about the face of my mother, when I tell her I could not get any tablet for her? What about the missing opportunity to find in another store the same Tablet for a fair price? What about the time on the store and on the phone after a long day of work? Did anybody think about the feeling of frustration, anger, incapacity to fix an error because I made the wrong choice of Store by purchasing at Sam's Club? What about the disappointment of feeling stolen with a false advertisement of a new product? Do any member of this Store, has a clue how the customer feels when things like this happened. And the only think they says is their Sorry. The only thing they said is we are sorry for the inconvenient, we can give you a refund. What a simple way to solve a situation when the store is at fault. How can I simple customer defend themself from things like this. What can a customer do about it, to receive what is fair. What they order. How can I trust this Company anymore? And what about my mind set about thinking that I cannot trust other companies as well because purchasing online might not be a good experience.
What do you guys think about this? Think about it.

Billing/credit card:
They should have their computers be updated/have everything accurated/so on

They should have put cash advances and cash rewards as a option towards the customer's bill instead of figure out to how to cash out/or whatever
Cash advances and Cash rewards two different things .
They should look into into it and read more about it
Pay more attention to accounts/so on
I've Cash advances I want to put towards my bill, but, I can't because don't give you the option too same for Cash rewards back in may/June went to the time machine yo get money out of Cash rewards/put it towards my bill/my bill didn't went down and charge the fee which I understand. I don't want to go to the tyme machine trying to avoid the fee if you want I mean
Hope u guys get your computers updated/look at it/add in more option when comes to paying for the bill
Sam's club/synchrony bank
Other than that no issues, I am glad I am Sam's club member

On 11/22/2021 an RN authorized charge was made to my debit card in the amount of $45 for membership renewal to Sam's Club for somebody else's membership. I do not have a membership at Sam's Club & never have. I did not authorize this charge and I want a refund.
I have called customer service & was told somebody would get back to me in 36 to 72 hours & am still waiting. I called again & got nowhere.
I have a ref. no. [protected]

Any help with this would be greatly appreciated.
My email: [protected]@yahoo.com