Sam's Club
Reviews and Complaints

I received a special ad from Sams club for Aug 21st 2019. I was very interested in The Lazy Boy Big & Tall Executive Desk Chair. Sale Price 179.00. I found a better price of 149.00 but it was for August 6th 2019. I took this offer to my local Sams Club and was informed they would not honor it. I am a Plus Member ( 100.00 ) and for that money I should receive the lowest price. The associate was curt and condescending. Why should I remain a plus member if the regular members get the best price. I was never informed of the August 6th sale on this chair.

Terry Martin
2944 Rosetta Blvd
Newton Falls, Ohio 44444
[protected]@cebridge.net
[protected]

Sam's club has completely screwed us over for our trip to Disneyland. We went to purchase Disney gift cards online to save a couple of dollars and they were expected to deliver on time the Friday before our trip. The following day as we were waiting for the shipping confirmation it shows online that Sam's club canceled our order? So we call and they say because it's after 5 I have to wait till the next day to speak with a supervisor. Come the next day after fighting for close to half an hour they say they've reordered our gift cards and theylll refund us for the original price in FIVE DAYS and charge us for the new gift cards but they'll still get here on time. Cool, everything's fine. The next morning we wake up to an email
To call customer service where they tell us they can't deliver our gift cards until the 6th! So they cancel our order AGAIN and still won't give us our money back for the gift cards we paid for for nearly a week. We've paid for disney tickets for 2 twice now and have had to cancel our anniversary trip to Disney because they've completely maxed out our savings that we had for our trip. I head back to Texas the following day with no way to even go a few days later. Not only was this entire experience a bummer- I had to call Sam's club customer service so many times I have their number memorized and had to speak with employees who were completely useless and only took our money again with no plan to give us the produce we paid for. SO bummed and so disappointed with Sam's club.

Myself, sister and mother purchased a birthday cake, as we we're waiting the area was full of flies. Frosty buckets were left open, we can see flies inside, flies on walls. I was even trying to smack some. I told someone about it but was told they've tried to put traps. I've always shopped there the past years and just recently I've noticed that Sam's has gone from a perfect 10 to a 4 at best. I said to my family and friends that they must be under new management. Not doing a great job at all!

Sam's club changes everything. As a frequent customer, I found products that I like and frequent the store to purchase those products. However the products change! The butter has changed, the solids are no longer being sold, eggs were sold by the case, but not any more, philadelphia cream cheese was sold in the large blocks but not anymore. Now, the membership has changed. I have a small baking business. Now I can't get early access unless I pay for the expensive membership. I have had to use a different store for eggs by the crate and cream cheese. Although I will still use sam's for a few things, I will look at other locations for products needed. This is just not worth the gas or time.

We purchased a grilled gazebo on 3 July 2019 for $599 total charged $648.42. We asked before purchasing were they going on sell anytime soon because we had been looking at them since Father's Day and they were $499 around Memorial Day but we missed the sale by one day. Well they just recently went on sale. We went in the store today with our receipt to get the sale price & was told about the 7 days return policy to get the price adjustment. We were past the 7 days but in the same breathe we were told we can bring the grill gazebo back to the store (just under 400lbs) and return it and buy the sale grill gazebo. This does not make sense to us. Why can't we just get the price adjustment? We paid with a debit card. Kenneth & Pamela Governal [protected]/5787

Subject: complaint/sam's club, monterey ave., palm desert, ca
re: degrading experience at sam's club

is there not one drop of compassion for elderly people who arrive approximately one-half hour early and are told to wait until exactly 10:00 a.M. To enter the store?
i am a 73 year old who lives 20 miles east of sam's club. Once in a blue moon my timing becomes off, in this case it was due to no line at sam's club gasoline.

I have been a loyal sam's club member for four+ years and have answered every email questionnaire giving stellar reviews

i arrived this morning at the gasoline station of sam's club, and was shocked to see the aisles were empty of cars, so i was able to complete my purchase of gas up at a rapid speed. I then proceeded over to sam's club and parked my car.
At the entrance i was stopped by the door person, who in a very rude and condescending way, raised her voice to me in front of everyone standing there: "why don't you get an upgrade"? i responded that i was on social security and couldn't afford to upgrade.

Have been buying this for several years without any problems from ur Springfield, Illinois store. In early 2019 bought one and litter had no clumping ability and finally threw it out and thinking this was a production defect bought another only to suffer same consequence. Took it back and got my money refunded. Bought Paws litter somwhere else and it works like members mark used to. I wish u would alert at least your Springfield customers of this product defect and correct it so could buy again but will not do until I know problem solved.

Ronald Dean
3209 Clarendon Dr Apt B
Springfield, Illinois 62704
217.691.2009

I went to sam's club to renew my membership with an online promotion. When we got there Briuna wasn't able or didn't really try to help us all she said was that the promo was only to upgrade without even looking or reading the email. I was more upset when she called the manager Maria 2 calls and 10 minutes later to show up and not be able to help us. She asked Briuna to help us when she was done with her customer but instead called on her next customer and completely ignored us. Next time I will be walking out and taking my business to Costco

We have been purchasing your bakery sub rolls for many years(JUMBO WHITE HOAGIE 6 CT UPC#[protected]). As recently as 6/7/19 we purchased them as usual, and as usual they were good. This past week we purchased a pack and my husband commented they seem flat and not as fresh and nice as before, we had to use them for garlic bread and NOT hoagies. Today we went to Sams, went to the bakery and spoke with a very nice associate, we asked about the rolls, thinking the proofed wasn't working correctly. But we were informed that you have again changed your supplier and they come in already baked. So no nice bakery smell to entice you back to bakery, no nice beautiful puffy rolls with a lovely appetizing color. Of course you think your saving money, you are not, you have no bakery aroma, no soft beautiful rolls and probably fewer bakery associates.
Unfortunately, one of the main reasons we come to Sams is because of your bakery. We will give up our membership this next time and continue with BJ's whose bakery is also good, plus they have a wonderful clean fresh deli with great prices.
We will not be the only complaint you receive and I would imagine the shrink in the bakery departments will rise.

Thank you for your time, please consider returning to the Pillsbury Rolls or the previous before these current to have happy customers.

Respectfully,

William and Donna Franks
Vero Beach, Fl

Get your checkout people back. Not everyone wants to self check. We use a check and cannot do that with self checkout. Ridiculous. Thinking about switching to Costco. I went to the Burleson Texas Sams tonight. It was very busy on a Friday night. There were 2 checkers open. One was waiting for manager assistance and didn't seem to be too much in a hurry to help. So I switched to only other available checker. He wasn't in too much of a hurry either. I don't want to self checkout. So much for customer service.

I went to Franklin mills store in Philadelphia on 25th may for tyre replacement. iwas more than 4 hour waiting. I am a member of club for about 20 years and a senior citizen. driving about 15 miles one for store.
Today, I called club twice. First time got disconnected after 5 minutes. second time I was told waiting time was 6 hours.
Now I called customer service 887467726. The customer service representative disconnected the phone intentionally when I was speaking to him.
Very poor example of customer service.
If not replied, I will report to other organization which for registering the complaint.
Ravindra Oza
[protected]@hotmail.com

I was just at sam's club checking out with my significant other, a male.
"nathan" was the cashier. When we went up to the register, he was talking with a young lady who also works there, he took my old card with my picture on it that i accidentally gave him, "looked at my significant-other" and said it was no good! he would "only" talk to him, i am female, ... I knew right away i gave him my old card instead of my new card,
...I kept saying, "let me get my new card out, he ignored me like i wasn't even there and only spoke to my "male" friend and told him again the card is no good maybe it's expired.
...I said again as i was looking in my wallet, "let me get my new card out", he again ignored me and said the same thing to my significant other that the card was no good.
I finally asked him if he was against "women"? ...He said no i just thought you two were together". I said, yes, we are together, but he doesn't have a card, 'i" do! and i'm the one speaking to you!
"shouldn't you be speaking to "me" as a card holder, a member instead of him?
i gave him my new card, he used it and slammed it back down for me to pick-up. This is the second incident i've had lately with sam's club. I've been a member since the late 90's when i worked for tricare. I quit for a couple of years then went back to sam's club!
...There's a "costco" coming to the surprise, az area soon, they have broke ground. I'm thinking of getting a membership there instead!
...Another incident was with the women cashiers, ... I have a nice looking significant other and when we check out at times, ... Again, i'm the member, the card holder, i think i put him on my account, not sure, but they look at, smile and joke with "him" instead of the one with the card and paying for the merchandise!
...Just extremely fed-up!
rhonda g

I usually do not write reviews and or complain, but today is going to be different,
you have a few employees in your Roseville California store on Pleasant Grove, that need some training and or removed from there positions.
Getting fuel today, the attendant/employee likes to use profanity at customers if they pull in the incorrect way after another employee says it was okay at the side end pumps. This happened today approximately at 11:45 am. Will not return to this store again for any shopping. This was not the first incident. Learn how to commuincate professionally, threatened to shut off the pump and then screaming profanity across the pumps in front of many.
Several weeks ago, there was another issue with an employee that takes the receipts at the door and checks them off. She is always leaning across a cart like she can't stand up and she is not handicapped, does not speak let alone say thank you.
I am very surprised that Sam's allows this behavior. Sad situation.
We spoke to the manager concerning the employee at the door, but he did not seem to be concerned and she is still there at the door leaning on the cart and definitely not professional in any way.

Moving on to Costco!

Thanks for your time

5/16/2019 member since 2009 #[protected] had a flat tire, had it fixed drove home 9 miles next morning flat again was told by tech that the tire light in car would go out in a few minutes it never did tire was ruined split in sidewall they prorated tire to cost me $62 if it had been done right I shouldnt have to come back until they were wore out dissapointed! just brought tires in november had 9000 miles on them 65000 mile warrenty; had to order another tire didnt have one in stock, now i have to come back monday evening to put new tire on, now I'am running on doughnut tire; I feel that had the tire been fixed right I wouldn't be taking the time to be writing to you now, the new tire should have been ordered with no amount due. I have been loyal to Sams club for 10 years I have brought many sets of tires there . Sam's Club in Charlottesville Va. 22911 I talked with a manager Shawn Hoffman and I told him I was dissapointed with the results he did give me a $31 coupond to put towards the purchase but it should have been for the full amount Thank you for listening

My sister works at a Sams Club in Vegas, her job was recently eliminated as a comp shipper and was told she will be a cashier and work at membership desk... in the 20 plus yes she has been there that is one job she didn't care to ever do.. Her manager talk to her, she was upset and he told her more then once she needed to turn it around meaning her attitude about the cashier! He has been ride to her also make a comment to her that she can't discuss whatever is talked about between them or she will see a side of him she has never seen! Are you kidding me.. the manager can go around and talk to employees like they are worthless pieces of crap and bully them! Employees hours are getting changed which I understand put purposely changing days off and when asked to change back he refuses! This dude is on a power trip and no matter what Sams is or isn't I don't think they would want any manager being a flat out [censored].. he also told one heavy set women that he could go out and get homeless people off the street and and would do better then her! WTF! She cried for 2 days! That [censored]ing [censored] needs to be fired and my sister or anyone else wont do anything for fear it will get back to him and she will lose her job! It's not her or anyone else.. that sob needs to get his happy [censored] dropped kicked out the f'n door

We just checked out at the Sams in midland TX. We renewed our membership at the register it automatically uncharged us the plus membership. We asked for that to be removed. The cashiers assistant ( middle manager?) said it was just a renew of existing. Which it wasn't that. And she lied and said it couldn't be removed ( even though the cashier removed it with out problem) then she asked if we wanted info about a credit card we said no but she told us any way. She was unacceptable in her behavior not just to us. She harassed a gentleman before us about a credit card. I'm sorry I didn't get the name of this woman. The actual cashier was very friendly. Thank You