Sam's Club
Reviews and Complaints

I recently purchased on-line a new mattress, order number [protected]. It was to be delivered today, 4/22, between 11:00 and 3:00. the timing of the delivery was critical to me as I am having guests arriving tomorrow that will be staying the rest of the week and will be using the rest of our beds in the house. In preparation for the delivery, I have hauled the old mattress out to our porch so that I could steam clean our bedroom carpet. It has since been rained upon and is now useless. At noon today I received a call from Florida Transfer and Storage (904-768-9074) that their truck broke down and the earliest they could deliver my mattress was Saturday, 4/27.
WHAT the HE-- podunk outfit does Sams contract with that only has one truck, can't get it fixed before Saturday, and won't take the initiative to rent a truck from U-Haul to keep their promised delivery date?
I now have to try and locate a bed and mattress or cots to rent for the remainder of the week. I am incensed at this poor service. This is NOT what I have come to expect from Sams with whom I am otherwise very happy with products and service.
I would appreciate hearing the resolution of this issue that will restore my faith in Sams.
thank you

I ordered my child birthday Cake two weeks before her party date and I called the morning of the pick up and asked will my cake be ready at the time of the order two hours before the pick up the Manager said I was about to call you and I knew there was a problem then he said the sprinkles are not in yet what else can I do for the cake I said can I bring what you don't have AND you guys put it on he said no. When I got there he said were are they then I said you guys told me no and he did not care that I was not satisfied. then I called him back over and told him I was not happy then he said I can give you $6 off and I felt that was not enough do to how funky his attitude was the store manager gave it to me for free but the point is stop treating customers like we not spending our money. And not giving a damn of how we feel if you didn't feel like you don't want to deals with customers do the rite thing or don't come to work. Smile and a greet your customer like you are suppose to. These workers are disrespectful and this made my baby party ugly thanks a lot Sams Club

The tires I purchased never held air. I was constantly going back in to have them checked only to be told it was due to the weather. I'm not young, I have had many tires in my lifetime and have never experienced this on a monthly basis. Needless to say they wore out in record time.

Save your time and money, buy tires anywhere else.

The tires and service is nothing but stress.

On March 2ND 2019 I went to Sams club to purchase some items. I forgot my member ship card so I showed my ID in order to obtain my temporary card. At that moment they inform me I had not renewed my member ship. I explained that I had just renewed a few months ago. Unfortunately I also did not have my actual card that day when I renewed my membership. I showed my ID and they printed a temporary receipt for me. I purchased my membership as I was instructed by customer service. We than thought maybe it was under a previous membership I had in the passed. We couldn't find the correct membership I had purchased at that moment I asked my husband to find the day and transaction from our bank statement. I was told by one of the customer service clerks that she would fix it if I could show the transaction. I don't keep receipts which I wish I had, I stepped away to wait for the bank statement because my husband was at work. When I returned I was helped by another clerk. She told me that she could not fix the issue because she couldn't see if it was a membership I purchased. I just want my annual membership I pay for. I can provide my statement information. I have been a member for years and I should have been helped that day. Everybody was rude and even the male manager that assisted me that day. spoke to me as I was making this up even after I showed the transaction. I will provide my card number and all I need but I would like my membership I purchased please.

Thank you,

Miriam Warner
[protected]
[protected]@yahoo.com

We are new members of Sam's Club in Temple, TX. We have the Sam's Plus membership because we were told by the associate who signed us up that we would receive unlimited car washes as part of our membership. The car wash was still being completed, but we found out that when it opened in early February we had to pay for car washes. We would like to have the unlimited car washes that we were promised.
Cynthia Jackson member # [protected]

Hi my name is Shemeia Mcclinton and everyone called meme for the time I worked at the sam's Club and from the beginning to the end of me working at Sam's club it was nothing but drama and [censored] from time I started to the time I got Terminated off the Strength of so one not liking that I put the Customers 1st and that I asked a 2nd Opinion about putting a raw muffin on the floor and my manger at the time was feel some type of way after that and after that everything I did right was so wrong and it just seemed like after that did with the muffin my rights was so wrong and then he came yelling putting a muffin in my face and also told me if I went to the store manger again that I would be in trouble and then told me I was being Insubordinate and define witch I didn't feel I was doing if u seen a product on the floor that wasn't cook or wet in the middle that's not something that should be left on the floor at all ... So I called him over as I should have done and he had a whole Attitude and I asked him what I should do the 1st thing he done was Stuck his finger in the middle of the muffin and then looked at me saying ppl do things differently with a Attitude and walked away, I was just told a day before that if we see anything that we are to make sure it's removed or we will be in trouble by the team lead ... I got fired on Retaliation on the fact that I asked about muffin that was wet on the top do to the trying to rush product on the floor and not letting it cook Properly...But he couldn't give me no Valid reason on why he Fired me because I did a Awesome job with my work I was always on time I was early to the point where they always asked me to clock in early so therefore you can't fire nobody or a muffin being raw and then he turned around and said that I didn't get along with the girls which that was false information because he knew he couldn't fire me over a muffin so he used the fact that I had issue with a girl Brittany who was hired by the team lead and that is her cousin and so called her friend wen everyone and the girl Brittany told us when we started that was her cousin and I never worked at a place where u was allowed to hire your family or friends and allow them to do whatever they want to do ... From day one I knew it would be drama because he told me at the interview that there was nothing but drama and as long as I listen to him and do as I'm told I'll be ok and that he was trying to get rid of some of the ppl that was already there and when I start ... Mike and Roxanne are the worst ppl to be running that bakery because I never Heard a manager talk about some of the Employees the way he did and how he said [censored] them and that's cool that man should be gone alone with Roxanne and Brittany who is her cousin and that should never be allowed at all ... Then the girl Brittany lied and said I threating her witch isn't true at all and they said they was gonna Investigate and I don't see how they never asked none of the girls that was there what happened they just took Roxanne and Brittany word for it and let them two do all the things other workers got in trouble for like going on breaks together and things like that I would really like the Videos to be watched and u can see the things I'm saying are all true and not to Mention all the coaches there are very rude and disrespectful and feel they can be because they been there for years there is no way that mike sure still be a boss and Roxanne to be a team lead because right is right and wrong is wrong point blank... I want things looked into much more than they was I want all the girls talked to as well I'm also gonna keep going to the news and all that ... I'm also gonna show u some photos that can show u how things was left from time to time and how I worked as well...

Hi there my name is Andre knoetze i logged a complaint for a gomoto strider 125cc the rear wheel bolt brocken off, the petrol cap brocken and the screws that holds the exhaust system to the engine one nut brocken off please can i have info on what is happening they sed that they will let me know off a pick up of the motorcycle at my house i want to know also if it is possible if i can get a loan motorcycle while myne is being repaired under warranty my number is [protected] thanks please help

On December 21, 2018, I went to Sam's to pick up Sister Shubert's Rolls for Christmas dinner. We were ready to check out and there was no one in the line we were headed for; however, the cashier took and waved a lady over to her, instead of us, who was first, and her cart was stacked as high as she could get it. This was at the Bryant-Irvin Sam's Club and it happened at 11:13 a.m. and my friend and I were not happy about this as we had to wait for two other customers to checkout. The name of the cashier is Colette and she should be made aware of this complaint that it does not happen to someone else. I have been a Sam's Club Member since they moved into this area and were first based in the White Settlement Addition. I never have had this kind of behavior from anyone in Sam's Club and I am appalled that this happened, but this time I was very unhappy with this employee.

I have been on total disability since 2012. I have been on prescription pain medications oxyconyin and oxycodone since 2008. Sam's Club pharmacy in Lufkin TX (Brandon Mgr)) refused to fill my oxycodone. I have Osteoarthritis, Fibromyalgia, Sarcoidosis, resulting in CHRONIC PAIN.

We just moved to the area and from my very 1st interaction with the pharmacy I should have known what the end result would be. I was talked to in a very condescending way and told that even after speaking with my doctor(PCP), in his professional opinion, I didn't warrant the medication that I have been on for the past 10 yrs. Since when did the pharmacist become a doctor?

Brandon said I had multiple prescriptions for opiates from an out of town doctor...
yes I told him, we just moved here of course they were from out of town. They were from only one Dr that I had seen for the past 5 yrs ...that in fact continued my pain regime for my pcp in Madison Wisconsin from which we had just moved from.

I have been a member of Sam's Club for MANY years have never been treated this way Have never been discriminated against in this way as for as ADA(disability).
I will be filing a complaint with the American Disability Act...Texas Pharmacy Board, National Board Of Pharmacies and any other government agency I need to.
I am An RN and this was NOT the journey I had planned . I would love to be working, I loved being a perioperative nurse and for chronic pain to take that all away I say not fair. So when you find a regime of medications that make every day tolerable you cling to it and for a pharmacist to tell me in his professional opinion he could not fill my prescription is unconscionable.

I would NEVER EVER TALK TO A PATIENT THE WAY HE TALKED TO ME EVER!
Just so Brandon knows yes I UNDERSTAND rules and regulations because I am a medical professional. AND I ALSO KNOW THERE ARE EXEMPTIONS TO EVER RULE AND REGULATION. and for this discussion its me and the so many other Chronic Pain Patients that are the exemption. And if they go to the Sam's Lufkin Pharmacy they will be shunned and treated as a drug seeker.

I have an appointment with a new Primary care physician here in Lufkin and would like to know that when he continues with my past medical care and send the scripts to Sam's are they going to fill them?

Thank you,
Mary Abrahamson
612.695.1930

My husband ordered a bridal ring for me back in november for a christmas gift. We were told by the latest it would be here no later that december 23rd. While it did come in on the 20th of december, it was not what we ordered. We had specified in gold and it came in silver. As this was a gift, we were very disappointed. The manager, mr. Moody then told us that he would discount and have it overnighted. It was discounted but as for overnighted this did not happen as it is now december 29th and today we were told that it has been ordered. We were told that we would be kept up to date and today after we called we did have a return call from the lady who works in jewelry. We have been sams members for over 20 plus years and to say we are very disappointed is an understatement. Today we were told this company, fred goldman is responsible for it being wrong and they are closed until jan. 3rd. Why we were not told they would be closed on the 20th is beyond me. As we would then know that it was not possible to overnight. Today we were told it had been ordered and waiting on certification. We just would like the real story and why we did not get as promised. While this might not seem important to some, this was a nice promised gift for christmas which during the sell we were told no problem. I feel as if someone is liable and responsible for such negligence. Our names are charles and robin townsend. We would certainly welcome feedback on this. Not impressed with the way this has took place. Nor do i feel anyone else would be either. Thanks for any insight on this matter.

I was on the Samclub website at midnight to get the Ninja foodi as advertised in their one day flyer for weeks and it was sold out. How can that be? You were not supposed to log in until 12:01, which I did. Obviously, Sams did not have any available to order. Then I went to the club at 7:10am on the day of the sale and was told it was sold out! I am disgusted with Sams for not having enough of an advertised sale item available ANYWHERE! Costco here I come!

Dear,

I am a member of SamsClub; I bought a lot of things on December 1st, including 3 bags of flour, but one of them was really bad. I think that it has been contaminated by fungi. I FEEL unsatisfied with that. I took pictures for that to show you. The Samsclub far away from my home around 2 hours. I called them to get a refund, but they didn't accept and said that I have to go to the store. This is not my fault. This is their fault.

The documents are attached.

Thanks

I was offered to sign up for a cash back bonus on my purchases at Sam's club, upgraded my membership, and was told that I will be getting $10 back on every $500 I spend. However, I never received any cash back except a $10 gift card upon signing up. When I approached a membership service, I was told that they could see the cash back bonus in the system but I could not get it yet. I need to come back. When I came back the next time to do my shopping, I was told that there is no cash back bonus available.

Sam's club staff continues to promote this feature of $10 cash back bonus and people continue to sign up, however, not sure who will be able to get this cash back bonus since it is very tricky. One day it is there and then it is gone in their system..

Hey, I just started at Sam's club and this is my 3rd week at Sam's club I work in the bakery Department. I am writing you to complain about a worker and her name is Sharon she is hr from what I been told and she is very rude and nasty but she tries to be rude and nasty in a nice way and it's been that day since I started working at Sam's club she was nice up til I got in there and then things has changed when I Actually started working there she comes out her face a lot say smart comments and I think she feels she has the write to because she been there for years... So as of 11/19/18 I clocked in to work and walked to the Department as soon as I walked in Sharon said meme I have to talk to you about a meal Exception and I said ok and then she started explaining and then pretty much called me a liar and said u Must not be taking your breaks or something and I can see it in the computer and I said I'm talking my breaks and then I cut her short and said ok and I'm not gonna stress about and that was said one because it was unprofessional to have a Discussion with me out on the floor that's one and two the Professional way would of been to pull me to the side and talk to me, or handle it that day and it wasn't and she said we will talk about it tomorrow, As of 11/20/18 As soon as I clock in Sharon calls down and as me to come up to her and I did so, I get in the room the 1st thing she said was I see you had ur break yesterday but in a Sarcastic way and I just said yes, then the conversation went on from there about the meal Exception and she start to explain and then I said i understand but I feel it shouldn't be held Against me because one I was missed Informed and was told I didn't need to take a break and if I clock out a few minutes early that it wouldn't be and also told by the lead and boss that I had to stay til 7:30pm and I had no clue what my hours was because my hours got put in late and by the time that I got then it said I was to leave at 7 but they told me that they put me on til 7:30pm and I started early as well ..., then Sharon asked me why Was I being so Resisting on me explain why it should have not count against me and then she called up Brian because she want him to hear that I was being so Resisting and he came up and listen and let her tell her side and then when I started to tell my side I was cut off and pretty much Called a Liar again, one she didn't want to hear what I had to say and then she was still being smart and very Sarcastic and then said she didn't want to hear my side and she wasn't gonna sit there and listen, then I said she and she said she isn't my name my name is Sharon rudely... lots of employees said she is very rude ... she needs to show respect and be an example for everyone and not turn someone like that and it's sad..

We purchased an iPad at Sams Club on November 8, 2017 and the color on pictures began to darken this summer. On November 12, 2018 the iPad locked up and would not turn on. Went to Apple store for help and they checked the serial number and it showed it was purchased in 2014 from Best Buy. They are selling used items as new. BEWARE of what you buy at SAMS CLUB.