Sears
Reviews and Complaints

As a HVAC technician I have seen the above situation and worse.
If a friend or family member asks me my advice on replacing their old "inefficient" furnace with a new one, I sometimes advise them to keep the old one. It depends how old, the really old ones were great, they were built like battle ships and the parts that need replacement are available at most local hardware stores. "But it is inefficient" OK. consider the cost of natural gas: currently $0.87 per 100 cubic feet at 1050BTU/cubic foot. Now go from a 70% efficient to a 90% efficient. You are still "wasting" 10% of the heat up the chimney, but now your exhaust temperature is below the condensation point of all the H2O in the exhaust gas, so the mfg or you new fancy furnace has installed all kinds of drains and traps and safety switches to prevent water from backing up and mixing with electrical parts...opps... yes it does happen. All those circuit boards are expensive, and some fancy furnaces have up to three of them. Can't get those at the hardware store, nope... got to be ordered. So here you are with a new fancy furnace that is saving you pennies while it runs but costing you big money and huge headaches when it breaks, and oh yes they will break, more often then that old battleship you are thinking of getting rid of. Does it really make sense to replace it? Not always. People need to stop being impressed by surface impressions, like a fancy paint job or a lower energy bill and try to see beyond the obvious.
Safety Note: if it is leaking Carbon Monoxide then replace it, don't gamble with your health.

thats what happens when u hire sears/home depot, etc to do hvac work. They dont have the know how and they sub contract out, and thats how they are cheaper than other private companies, u get what u pay for, such is true in any facet of life.

Purchased Nintendo DSI XL at sears.com on December 04. I received a confirmation email that the shipment might not go out for about 10 days, and that I would receive notice. On the eve of December 23rd (5:30pm) I still had not received, so went online to track order status. Learned from tracking number that order had been cancelled by Sears on December 20th. Called Sears.com customer service. Service agent said order was cancelled because item not in stock. Service agent further said that they checked about a dozen other sources but item was not available. While keeping service agent on phone with me, I went online to Sears.com, where the item was showing “in-stock”.

Further, I went checked local Sears store availability online, where the item was showing “in-stock” at both of the closest sears stores to me. In addition, it was “in-stock” on Amazon.com, and I checked Pricegrabber.com and it was “in-stock” at 13 other locations online. So, Sears customer service basically fed me a load of BS, and Sears.com didn’t have the courtesy to inform me right before Christmas that they had no intention of delivering the product to me.

Fortunately, it was “in-stock” at the Target 2 miles from my house so I was able to purchase it anyway (albeit with the inconvenience of needing to hit a Target on the Friday night before Xmas). I was on hold with Sears’ service agent more than 45 minutes trying to get a satisfactory apology – but never did. While I was on-hold, I took screenshots of all of the “in-stock” availability to verify the truth in everything I am saying. I took screenshots of the cancellation, I took screenshots of every email I received from Sears on this matter, as well as every Sears credit-card email I receive – basically to support that Sears never bothered to notify me in any way.

So, I guess the message is – if you purchase online from Sears, maybe you’ll get what you ordered and maybe you won’t, but don’t trust the Sears brand name as something you can rely on to be decently notified if they cannot meet their implicit obligation to you. Apparently, they could care less. I’ll now copy and paste this message into every online consumer complaint site I can find.

It is so frustrating to deal with sears.com. I ordered an air compressor on December 14 for my husband for Christmas. Sears.com stated the item is in stock and expected delivery date is December 20 the latest. It is December 31st and I am still waiting. Sears service said they have to research and will take 5 to 7 business days for an answer. In the meantime I am stuck. I cannot cancel, re-order, nothing but wait and wait and wait. I will never to business with sears.com again. The service staff act like robots. They know absolutely nothing. They are a waste. Sears.com is a scam.

The Sears.com site promised free delivery of appliances purchased immediately. Once my order processed, I was charged $65 for "free delivery".

Moreover, I needed this appliance right away, since our home refrigerator quit over the holiday. When ordering, Sears.com allows the customer to enter a zip code and then is told when the next available delivery date is -- I was told 12/29/07 and selected that date.

When my order confirmation showed up in email later on, the delivery date magically moved to 01/08/08, a weekday when I am not home.

I called the Sears.com customer service line and explained my concerns. The woman who answered said there was "nothing she could do" and transferred me to Sears Delivery Dept so that my order date might be changed. The person who answered there said I would receive a call back within "24 hours" with any possible alternate dates.

Frankly, as I explained to both persons, I would never have placed the order if I had been properly informed. I find their site misleading to say the least. I would rather cancel this order, borrow a neighbor's truck, and go get one today -- but nobody offered to cancel the order. The website advises that my order is "in process" can cannot be cancelled.

So, they tempt me with free delivery, offer a delivery date which they unilaterally alter, and refuse to cancel the order. Whatever happened to the Sears I grew up with? This experience explains to me why they're sliding down the tubes.

I ordered a gift card on 11/26 (the Monday after Thanksgiving) and as of today I have not received it 12/21/07. I've made several calls to Sears.com and received the same number of excuses regarding why it has not arrived. Useless store, useless customer service- shame on me for doing business with them. Their customer service "reps" are not empowered nor are theytrained in communication skills. Here it is, December 21st and no gift card yet...nearly four weeks later. Luckily, I charged it on Amex so at least there was someone to complain to - they will now intercede - but I'm left without a gift to give. Amazing, how many compalints I've found about Sears in general on the internet.

I HAD SEARS DO MY KITCHEN CABINET REFACE...WHAT A JOKE THAT WAS, HAD TO THROW THE GUY OUT THE FIRST DAY BECAUSE HE WAS WORKING INSIDE WITH HIS SAW AND NOTHING WAS COVERED. WATCHED HIM CONSTANTLY BECAUSE HE WAS JIMMMING ALL THE WORK TO GET BY. AT THE END OF THE CABINET REFACING (HE STAYED TILL 7pm EVERYNIGHT TO GET THE JOB DONE FOR HIS CONVIENCE. NOT IS NOT THE BEST...THERE IS SO MUCH MATERIAL LEFT OVER I CAN REFACE 3 BATHROOM CABINETS AND ONE HALL LINEN CLOSET. I HAD ANOTHER COMPANY GIVE ME AN ESTIMATE AND WAS AMAZIED WHAT WAS LEFT OVER. I AM NO IN THE PROCESS OF A BIG COMPLAINT AND THEY KEEP PUTTING ME OFF. I AM GOING TO TAKE PICTURES AND HAVE IT SHOW THE FOOTAGE LEFTOVER AND THEN OFF TO COURT FOR BEING RIPPED OFF JUST TO SEE THE JUDGE DROP HIS MOUTH.

I have been on the phone trying to see what my statis is concerning the replacement of my $2, 000 broken sitting in my livingroom tv. Sears tells me to calll sharp sharp tells me to call sears. No one has an answer for me. I have been on the phone now for 2 hours and still no answer. I am on the phone with the complaint office now for about 20 nminutes. I wonder if the rep left me on hold and amd went home. I am not likely to ever purchase anything from Sears in the future. I have never had such teefible servce with Sears in my whole intire life.

Well, yeah. It WAS your fault. The first thing you did was get your mom to apply for credit to buy YOU something. The second thing you did wrong was wait till the last minute to do it. SOME pre-planning would have made it easier. And don't blame Sears because Citibank (Who owns Sears Credit) is taking too much time. You sound petty.

On 12/29/07 – my husband and I were in Sears in Boise, Idaho. A nice sales associate named Seth helped us out. Seth mentioned to my husband that there was this great tool combo on sale that weekend only. I gave Seth gift cards to purchase this Craftsman 673 pc tool set and tool storage combo bundle. We took the receipt from the store and called questioning the status of this order a few days later. First I was told due to the holiday rush – it would take a couple of extra days. Then I was told that everything was fine – the entire bundle would be shipped. Next I was told that Seth must have pushed a wrong button because the tools were not on the order – this was offensive because there was 1 Add To Cart button. The next phone call I was told my order was hung up in the credit department, then I finally received my order confirmation. I called the store’s General Manager who assured me he would look into it. Two days later I get a call from Ricky – a manager at Sears stating that he had spoke with his buyer and tools were no longer available and I should call Sears Consumer relations. I called the GM at the store who told me I should review the TERMS OF USE link on the website which was interesting because his associate sold us the merchandise and call Consumer relations. I called consumer relations and spoke with a VERY RUDE supervisor named Gail – who offered to sell me one of the tool sets for $699.00 (apparently they were in stock). This lady actually said to me “you don’t expect us to honor this bundle price – do you?” My answer was yes because it was advertised that way. The associate at the store told us about it. She said that it was an error and “What part of what she said did I not understand”. I asked for a substitute product – and was told no. I do have a documentation of this ad if needed, I can fax it. I have never seen quite a scam like this or have I been spoke to in the manner Gail spoke to me . From the store, to the website, then to consumer relations – I was sold a product, given every answer in the book as to why I didn’t receive the product and spoke to COMPLETELY unacceptable manner... Oh yes and told to read the fine print. No email of error in advertising – just basically too bad.

I went to Sears and spent an hour picking out a stackable washer and dryer. Anyways, the black dryer that I had picked out had a sign saying $509.99 in front of it. To make a long story short the dryer really cosed $594.99 and they had the wrong sign in front of it for the white version of this dryer. When the manager was informed of the misprint he would not honor the price and was very rude about it and said if he gave me the discount he wouldn't make any money. He also walked away to help another customer I was talking to him. I was going to purchase over $1500 worth of stuff but after this I left the store. I will never again step foot inside a Sears store after the way the Manager talked to me. Sears has lost my business for life and I will tell everybody I know not to shop at Sears. Nobody deserves to be treated rudely and this manager was truly the rudest man I've ever met.

I too purchased an item on-line and only learned (via the order confirmation email) that it was out of stock after I placed the order. The item never arrived. Weeks later, I received an email blaming the supplier and claiming I should expect a refund. Down w/ sears!

On 4/11/09 a Sears2Go.com ad came out listing a 1468pc. tool set and storage combo model # CO505 for $494.99. On 4/13/09, the last day of the sale I tried unsuccessfully to buy it for this price. I was told it was an error and the price would not be honored. On 4/14/09 the price on Sears2Go.com was changed to $549.99. I emailed them to see if this was another mistake but got no response. On 4/15/09 I tried again to buy it but they would not deliver on the price. I contacted PriceMatch Sears who said they would not honor the price. On 4/15/09 I received an email from PriceMatch that stated after reviewing my emails they determined a Sears2Go pricing error occurred. They apologized and instructed me to place my order, respond to the email with the confirmation number, and a price adjustment would be made honoring the ad. After placing my order on 4/16/09 and emailing them back I received another email on 4/17/09 stating the order had been cancelled and the offer had been retracted. However, as of 4/18/09 my money has not been returned. They stated pricing errors were rare and unintentional but posting 5 different prices on that web site in one week is not rare and emailing me stating I could buy it at this price was not unintentional. They are practicing false advertising and taking my money for a product they do not intend to deliver.

I have a sears elite with an icemaker problem. I am unable to find a serial # for this fridge as the plastic/metallic strip is off the inside wall. Does anyone out there know where to find a serial # for this fridge. I do have a model # for the icemaker as this will be the second time it has been replaced; I just replaced the one in the freezer now, in Oct 08. I am told it has a 1 year warrenty if I can find a Serial # for the refrigerator. It is a 2005 model, I think.

Thank you,
nancy.shively@insightbb.com

Elite Refrigerator down for approximately 2 weeks before we discover--at our second home. Call local Appliance repair--already know Sears taked 2 weeks to get appt. He looks and says compressor out--under warranty so call Sears.

After an hour or so on phone--finally get appt with repair two weeks hence. Have 2.5 hour drive to place so ask for appt time--told between 8AM and 5PM. REpair tech finally shows up and says Compressor bad--need to order--two weeks more--but plastic strip with model number not in Frig so no repair possible.

Sall Sears--no model number no repair--suggest they sold it to me so they have what they sold me--also suggested numbers should be somewhere else on Frig. No--can not warranty without the plastic strip. Ask to buy a compressor and I will have local install and they say can't sell because no model number. Suggest that the compressor surely would have a part number to facilitate replacement and no answer. No help.

Found what looked like model number and serial nulmber on rear of frig. Contacted Sears complaint dept. Reset appt for tech to confirm Sears model number and serial number on rear of refrig. the following week. But call before to confirm appt. Called before and given an 8AM thru 5PM time slot. BEcause fo weather left to go a day ahead so if 8AM I would be there--got to other house and recieved message cancelling appt. 2.5 hours there, 2.5 hours back and a days work lost.

No cannot get any response. So will have repaired bvy independent contractor and sue Sears--will sue for fraud and breach of contract. Ask for punitive damages. Am so tired ot this crap of ignoring what is right.

So it takes a year or so--they will have attorneys fees and costs to pay. I am partially retired, have a bit of time and may be able to have them see the light--doubtful but I can try.

a

LOL, do not feel bad, Hutch kid! My husband and I each have Sears Citibank Gold Mastercards, and we have perfect payment records.
We each got a letter stating that they were raising our rates to 29.99 percent, and if we didn't respond, they would automatically cancel our accounts.
What the heck? Do they not need business? We each have 15, 000 credit limits and use the cards faithfully and pay religiously.
I called, and they refused to even consider reason.
Their loss!
We both cancelled.
It's not you... it's them.

I Just Received a Late Notice From Sears Citibank Mastercard (I was 3Days Late) They Raised My Interest rate to 29 Percent and also charged me 39.00 late fee . I Called them and closed my account. If You Have A Sears Master Card Issued By Citi Bank Close it as soon as possible. These people are CROOKS. I Will Use My Visa Issued by By my Local Credit Union From now on. The Rate on This is 12.9 percent. and i have been late on this once in awile and they never raised my interest .

Same thing happened to me (today)... any resolution.

We also have a Kenmore fridge and all of the shelve/bins cracked at the same place. Definitely a defective design or crappy plastic.

These shelves are designed to fail. We have the technology and space-age polymers to avoid problems like this...it's ridiculous. "Be careful", they say? That's BS.

I purchased a Kenmore side-by-side 3 years ago. About 1 year later I noticed the top shelf was cracked along the edge on the plastic. I tried to put only light things on the shelf, but it broke and I tried to super glue it. That did not work. I now notice that the plastic around all of the rest of the shelves are cracked. I took the broken shelf into Sears and was told that there was nothing they could/would do for me except order another shelf for $150. If I replace all of the broken/cracked shelves will be $450 plus tax.

I've had 3 sears refrigerators and all of them now have had broken crispers and door shelves. After the door handle on one kept breaking, I called in for repair and without me knowing about it, the repairman wrote in that I was not eligible for renewing my warranty. Three years later is when I find out trying to renew. I would have had them serviced before it ran out. But I guess they figured that. I now buy nothing from them.

I bought mine in Ottawa Canada (Same YEAR)! Same thing happen... The first shelf was repaired under warranty. The repairman said it was my fault and to be more gentle!?! When I looked closely (after the warranty expired) All the shelves were fractured at the same place. I believe the quality of the plastic is really poor. I am extremely disappointed with the company so far.
Ann Karine De Grace

I, too, just had a bad experience at the Sears in Manchester, NH...

I came in during last night's snow storm trying to exchange a DIE-HARD battery from Sears, and because I had no receipt, or other info, the Automotive employee AND manager TURNED ME AWAY! (Did I mention the the battery was less than 4 months old?!?!)

I'm fairly pissed and am pushing for a change in the way the Manchester Sears Automotive Department conducts business. ZERO on Customer Service/Relations!

The way Sears can-at first-shrug off liability is that many of its departments are contracted.

My refrig went out twice the second time I called Sears out to repair. The tech came to my house and said that there was a $70.00 charge for just coming out and a $70.00 charge for dynosting the the problem. $70.00 to just walk in the door. Something is wrong with this picture. When he arrived the refrig was working because I turned the temp up higher. He said, it's working, I don't see anything wrong. You should invest in our $232.00 plan so this way if I have to come out again, you will not have to pay anything else. My husband the money and now I want to be reimburst for a job that wasn't done or completed. Now we have a freezer that we can't even put food in. I am going to call BBB because this is terrible. Sears shouldn't treat customer the way that they do. Now is not the time to cheat people out of their money.

On June 30, 2011, I received my new Kenmore refridgerator . On July 3rd it was repaired the first time for a leak from the ice maker water connection and now second appointment is scheduled for the same problem for Tuesday, July 11. The first repair technicians stated that the ice-maker water connection is made a bit cheaply. I tend to agree. He caulked the area with MY caulk, because, I feel they did not come prepared for anything. After all, you as a company always assume it is the users problem, right. It lasted eight days. This is highly unacceptable. I did purchase the "extended warranty" for more than $300.00; however, this is a brand new appliance which should not need any repairs. Possibly, Sears is aware of the cost it will take on for their cheap applicances. In reading the warranty, I find there is a "lemom" clause - if the same part must be repaird 4 times in one year. Now I have water damage to the adjacent cabinet, thanks to the water from the leak. I am mad, upset and don't know how to recouperate my losses thanks to Kenmore, Sears and useless technicians. Will send photos if needed, but the "technician" will be here tomorrow. Please advise on how we will take care of this catastrophe.

third time sears has come out to fix our refrigerator, still not cooling.
first service call-- did nothing but chip away the ice buildup. please keep in mind that this is a new frost free refrigerator.
2nd service call- placed a after market heater into the drain tube because the ice build up continued. still not cooling.
3rd service call- still not cooling- placed aftermarket sealer around the ice maker hole and replaced the defrost controller.

each time this has happened we had to throw out food that had spoiled. we have this at it's coldest setting and can not get the fridge below 40 degrees. the tunnel between the freezer and refrigerator keeps filling up with ice, the prevents the cool air from getting to the lower section of the unit(refrigerator).

As of today we are still waiting for our sixth visit from a Sears Technician to fix our Kenmore refrigerator. We have been without our refrigerator for six weeks. The customer service center is obtuse. They don't communicate very well, nor do they seem to have any record of your call history. They do not give you a call center number to refer to your case and you cannot speak to a manager about coordinating the service call. They can only set up an appointment. The technicians are also obtuse and are not properly trained. The technician, I'll call him technician number 2, after visit number 4 said honestly, he did not know how to fix the refrigerator and he would send out another more experienced technician to our home the next day. After he assured me that the appointment was all set, technician number 3 reporting for service call number 5 failed to call or show up. I guess they didn't train in appointment scheduling either but I digress it all started with Technican number 1 on visit number 1 apparently he could not fix the refrigerator and blew out the "board" . He subsequently quit the following day. Sending in technician number 2 for visits 2 and 3 didn't fair up much better. Oh did I fail to mention that visit 3 was as a result of my being on the phone with my bank when good ole' customer service called to make sure I was home when they called on their 800 number I did not take the call that second. Good ole' customer service left a message I called within minutes but, alas, they said I missed the appointment. They would try to locate the dispatch but to no avail. When I asked in what country the service center was located, they refused to tell me for security reasons. So that is why visit 3 was scheduled. Service call 3 and 4 was a disaster even after having every refrigerator part known to man waiting in my hallway from various UPS shipments (they deliver the parts fine) my refrigerator was still not fixed. Visit 5 was a no show so now I am on the 8 to 5 gamble that visit 6 will fix it just one more time. It is a total crap shoot at this point. At this point I will drive the fridge to Sears and set it on fire. Maybe we will get some attention!

We bought a Kenmore front loader from Sears around 4 years ago. Last week it started shaking and making an aweful noise when spinning. We replaced the shocks and it still did the same shaking. We found out that it was the spider assembly that was shot. Come to find out that Sears does not sell the spider assembly without the drum, which is almost as expensive as buying a new washer. To top it off, I found out that the spider assembly is made of aluminum and the drum of steel. The two metals do not go together. They are made to corrode in a few short years. Shame on you Kenmore. And shame on you Sears. If you go to youtube and type in "why my kenmore washer died", you will see that this man took his washer apart to show you why it failed. It took 6 years for his to break. Only 4 years for mine to break. Don't buy Kenmore front loader. I would never buy any brand front loader again. I'll do my homework next time I buy an expensive piece of equipment.

I'll try. to keep it short. I needed more freezer space. Sears had a sale of freezers so I found a nice 15 Cubic square foot one and purchased it. The saleswoman was awesome and I figured I'd pay to have them deliver it cause I somehow doubt that I could carry it by myself. Delivery was set for the next day (today) and the saleswoman said that the delivery people would contact me to set up a delivery time.

I did get a call that I missed due to being in the shower and they chose a time at perhaps the one time that wouldn't work (9:00-11:00 AM). In the voice message they also said that they were closing and to call the next day if there was any issue with the time and so I did at 7:30 am only to be told that they could in fact NOT change the time and that I would have to make arrangements to be here. Upon my protests I was transferred to another person (not another department mind you, nor was it a supervisor). After being told the same thing again, I requested that my sale be canceled all together. The representative then said that I was being a difficult "###" (yes she called me an ###) and that I needed to make arrangements. I requested to speak to her supervisor. She refused. She also refused to give me her employee ID number for some time or her name. She eventually gave me the following information, employee ID [protected]. She claimed her name was Linda, yet her voice did not sound remotely like a woman's so I am not even sure if any of the information that was given is eve true. She still refused to allow me to speak with a supervisor and informed me that a new delivery fee would be assessed if I was not here to receive delivery.

What happened to Sears, it used to be a great company that took care of its customers.

Hey, this is so cool. The repairman came and fixed my freezer/icemaker last week, for the second time. Tonight I am wiping up water and plan to go to the store tomorrow to have Sears come get this piece of junk out of my house. It is leaking for the third time in 3 weeks.

OMG this is what happen to our Refrigerator Kenmore same make and model #, FROST free it is no, t and will cost a bundle to fix, why bother I will go to Best buy and get a new one, I will not purchase a Kenmore product again. Sears got the money and now will not back their products, they will send out a handy dany repair person to rip you off some more>

If you have a Master Protection Agreement they will reimburse you for the 6-weeks without a refrigerator as well as for any spoilage of food (up to $200 I believe). In addition, if the same problem has happened more than 4 times you are eligible for a new refrigerator.

However, all of that only applies with the Master Protection Agreement. Otherwise, you have to go with the manufacturer's warranty -- and Kenmore products are not made in a "Kenmore" factory. They are made by GE, Whirlpool, etc.

I think Sears has good appliances -- but I wouldn't walk out the door without a Master Protection Agreement. Worth it for the free yearly maintenance check alone in my book.

So many times that we just bought food to put in the refrigerator only to find that it almost went bad because once the ice forms on the inside of the fridge, it stops keeping a cold temperature. Has anyone experienced that, where the fridge stops getting cold because of that?

The return policy for electronics is clearly stated on the bottom of the receipt. 99% of cases where an item is not refunded the customer fails to understand the return policy. 30 day return period for faulty electronics, 1 year limited warranty (dealing with Garmin)... other than that, the only other explanation is if the product was physically abused/damaged. Expecting Sears to offer a refund for an item that went through a washing machine (for example) is ridiculous, regardless as to how long you've had it.

Andrew

I am sorry these people are having this sort of a problem with Sears. In my personal experiences I have had only the best possible service. However, it was not in a Southern State. I was on the West Coast and customer service seems to be better. I have had problems here with other things that amounts to the customer service being problematic, that is why I am wondering if it is a "Southern" attitude. If I had the same problems, I would request my money back and return the dryer. If the dryer does not shut off as it is intended to, that could be a safety issue in my opinion. As I am currently without a working washer and dryer I appreciate the input from these parties.

I can totally sympathize with the frustration this gentleman is experiencing. I’m in the middle of a similar issue with Sears over a dishwasher. I will NEVER do business with this company again and will warn anyone thinking of purchasing an appliance through Sears to rethink that decision. In the long run you’ll pay the price of inconvenience, poor service, extended time away from your place of employment, and lack of satisfaction, no matter what a “good deal” you think you are getting up front.

Since August 2021 I am still waiting for Sear's to issue me a refund/credit for my refrigerator which I had insurance on. I have been given the run around for months and every time I call I am never able to speak to a supervisor. Every time I call I get promised promised that my credit will get escalated to a supervisor but some how the previous person I spoke to did not get it done. They are a able to see my notes on all the times I have called and what was supposed to happen but as of yet I haven't gotten anything but broken promises.

Do not buy their warranty. My microwave broke and the inside spring broke so now it will not work. I actually had a repair person out when I had to have my fridge fixed (that was another fiasco) and he said it would be covered. I had to spend $75 for it to not be covered. When I had my refrigerator fixed, it took 6 weeks to get them to come out and another 3 for the repair appointment. Per the repair man, its a known issue with the Kenmore and he had a truck full of compressors that he replaced. I told them it was the compressor over the phone as my repairman had already been out but no, they have to come out to dx it then come back again to fix. Today, the repairman for the microwave was supposed to look at 3 items, he said they only input one item. So now I have to pay again for another repairman to come out. Today, the appointment was between 8-12 and he showed up at 1. Now I have another appointment and will require me to be there again from 1-5. Do they think we have all the time in the world to take off work to wait for them? Especially when you made an appointment thru Sears center, the person input it wrong and only put 1 item in for service and now the provider says too bad, they don't see an appointment for 3 things. I am not impressed at the cost, I should have gone with a home warranty from the realtor again. I do not recommend Sears products, their warranty or their service provider.

Had my roof replaced December 1. Job was not good, even though it was inspected "by a 3rd party" inspector. He was a photographer for them, nothing more. Still finding nails all over the place. Wish this was my only complaint.

Paid a lot of money for this roof. Probably much more than I should have. Some of the shingles have not laid down and many are puckering all over, especially out front, which looks terrible. The ridge vents look like a saw tooth. They have also not laid down. The installers dented my gutters. This job looks to have been done by total amateurs. Funny, that the salesman commented on how terrible of a job PJ Fitzpatrick did next door? Their installation certainly looks much better than mine. Maybe he should take a look at his own work?

In the rear, a section of roof replaced looks awful over my bay window. The shingles do not meet the J-Channel, which I am sure will lead to problems in the future.

Have attempted to get this rectified by the salesman/project manager on several occasions, through email. NO RESPONSE to date. I will never, ever recommend sears to anyone, nor will I ever deal with them again for home repairs. I was given a 50 year guarantee, but can't even get a simple reply to my issues. How will they respond if I have real issues in the future? It's little wonder Sears is going under.

Given, that I have received no response to my complaints, I have no alternative, but to submit my complaints to the Better Business Bureau. It won't be pretty. I did advise the salesman I was going to do this months ago, but apparently, he or Sears does not care.

this service, for my home is despicable, and unreliable. let me share my story, my elderly sister in law takes care of my down-syndrome brother in law who also suffers from seizure disorders and alzheimers. their heater has been out for one week and also its very cold in this region of the suburbs of Clifton heights. these people told my sister in law that they would be out 12/27/2017 and she just now receives a phone call that they will not be out until after the holidays!, January 3! really is this how you treat your customers who have a contract with sears? how long do they have to be without heat in this, the coldest part of the season? these people should be held accountable in some way shape or form. my sister in law told these people the situation but all they could come up with is a "sorry." she is now using a space heater and the stove to heat her house, waiting for these people to come out. sears deserves to be out of business.

Made an appointment weeks ago for Sears home repair to come out on October 12, took the day off. They call me at 12PM to tell me I have to reschedule due to a scheduling discrepancy and now I have to wait until November 9 to get my appliances repaired. This is ridiculous and pathetic.

Sears is the worst their repair, service and parts department been without my refrigerator for parts as they say is on backorder and yet I can find the parts on line for next day delivery and then they insult me with a $40 gift certificate for K-Mart or a Sears purchase. Been a customer of Sears for 30 years NEVER AGAIN will I buy anything from them.

Sears 1-800-4-MY-HOME is a nightmare. Our glass front on our range oven blew out. We have been given complete Bull. They claim the glass is for decoration purposes and it does not interfere with the oven usage. This person LESLIE extension 8242 told me to turn it on. I told her to send a service person out to see if it works. I was not going to get more glass in me if the second glass decided to blow out. Do these people realize how stupid they sound? The way they want to end the problem is to send me to the cancellation department so I have no warranty at all. This is why SEARS is going into the toilet.

called to get my garage door opener fixed less than 1 year old, called 18004MYHOME, and they were great, answered my questions, scheduled my appointment, but then no one showed when they were supposed to? they finally called and stated that they would need to reschedule appointment can't make it, okay we reschedule, no one shows again, call to find out why they state that they did call and someone? canceled appointment, so I am getting frustrated called again to reschedule wait a few days and service tech shows and states that "Oh this is warranty work, I cannot confirm warranty work" need to call 18004MYHOME again! to schedule another appointment... must have talked to 8 different people on the phone it was wrong dept, cant help you, phone hangs up, you have to pay for service, until again Jose tells me he can help, schedules someone to come to my house the next day, he is baffled, at what I have been through so far, assures me all will be fine, next day NO ONE SHOWS! call back to find out what's going on, lady states my schedule was cancelled and that we need to call back and let them know that this is warranty work, call again speak to someone who tells me I have to pay for someone to come out and diagnose my garage door opener, ( even though I already had service tech there who states is broke, but he can't actually say it broke because he doesn't do warranty work, ) then I have to pay a hourly rate for the service tech, remind you the thing is only 10 months old, I will pay as much as the unit is worth for a new one to have some one fix or replace, can just go buy a new one, don't forget about the pay that I will lose for the 4 half days of staying home for the service window that no one shows up for EXTREMELY FRUSTRATED AND DISSAPOINTED, I have been buying craftsman for years this is the worst experience ever,

I have a stand up Frigidaire Freezer. It is under the home warranty until 2018, which I paid a lot exgra for. Today August 23rd I called Sears Repair Service to have service person come and fix it. I was told that the first appointment available was 9 days later, Sept. 1st. I explained to her that I can't wait that long. I would loose all the food in the freezer. Who was going to pay for the ruin food. She told me she was sorry, but Sept 1st is the first available appointment. I explained that I would never again get another home warranty contract and that I would bring Sear's to Small Claim Court (No Lawyer allowed) and charge them for a repair by another sourse and the cost of lost food.

I ordered a new dryer and scheduled delivery for yesterday 2/16 . We had snow Monday so I scheduled the delivery for Tuesday. It was a little icy in the morning but cleared off very quickly. What really made me mad is I waited all day long. My delivery was scheduled from 1:15-3:15PM. No one ever called me so by 6PM I called them. The guy was rude and told me it was rescheduled for 2/21. I was angry because I need a dryer now. He more or less told me tough, you'll have to wait. I was more angry that no one called me all day when I was sitting there waiting. I thought Sears was a good company but it seems they need to replace some of the people in charge of deliveries. This is a very poor way to do business. I will never buy from them again for something that I need urgently.