Sears review: sears canada handling charge rip-off 49

Sears uses a out sourced delivery sevice that does not care nor has any customer service...they are paid to drop it off and thats it...terrible way to do business

sears Canada galaxy range timer control in trouble order part 3 times and didn't not rec the part every time i inquire about the part they said it was not order but each time they took credit card no but when order part first5 for the range they said i had a frig n model no after awhile they had wrong model no on the stove so then over a month trying to get this it was order a again today have wait to weeks again to see if part comes sears peoples is the worse i every deal with

ON August 19, 2017 I purchased from Kingsway, Edmonton a kitchen table and two chairs, which had to be assembled. They were delivered on August 31, 2017. On September8 hired someone to assemble the chairs and table. The chairs were assembled, no problem, but on opening the box with the table in it, it was found that the four legs were missing. The screws to fasten the legs together with tape. I Immediately called the Sears customer line and informed the representative on this problem, and she indicated that she would e mail the furniture doctor in Edmonton to pick up the legs and assemble the chair at my home with no cost. With no contact by September 13 I called the customer line again, and the representative I talked to checked the records and said the legs had been ordered, but they had to come from overseas and would take weeks to come - totally different that when I talked to the first person. Thinking that they could take the legs from a box they would have here, I called back on September 17th and talked to the first lady I talked to and she indicated that there were manufacturers in Canada. She said she would call me the following Sunday, however there was no phone call. On September 21, 2017 I called again. I was told there were40 plus calls on hold and that I COULD GET A CALL BACK, WHICH NEVER HAPPENED. HERE IT IS ALMOST A MONTH SINCE THE FURNITURE WAS DELVIVERED AND NOTHING HAS HAPPENED AS A FURTHER NOTE THIS ACCOUNT HAS BEEN PAID IN FULL. THIS IS TOTALLY FRUSTRATING FORME AND HOPE I CAN HEAR FROM SOMEONE SOON.

we ordered a change table for our baby thinking it would be on time before we had our baby. we also purchased a crib at the same time. The only reason we purchased from Sears was because they had a crib in stock, thinking the change table should arrive in a month we would have lots of time. Not only did they give us the delivery date to be a month and a half after purchasing, it is now 3 weeks past the delivery date... So now because our newborn has arrived and we do not have the $150 change table. what is the point in ordering and paying for something we don't even get to use... when calling they give us the rigmarole that it should be on the truck next week. Not even an apology is conveyed to us. I will never purchase anything from Sears or recommend anything to anyone as not only do they have horrible customer service, they are not realistic in providing quality merchandise in a timely manner if it is not in the store.

Couldn't agree more! Sears does not keep their promises about delivery times nor do they bother to contact the customer. No wonder they are losing business and having to close stores.

I bought a heat pump from Sears in 2017 and the warranty ended at the end of last year. No problem, I called them up willing to pay for service on my unit as the air conditioner wasn't working this summer. They told me they won't service their own product without a protection plan. This is their own product and I was willing to pay for the service call. They also won't sell me a protection plan until I have it serviced. I called a couple of local repair companies who refuses to touch any Sears products. Both say Sears is in major turmoil and no longer service any of their products themselves. They now sub-contract EVERYTHING out. DO NOT BUY ANYTHING FROM SEARS as they could go belly-up at any point and you will be left with a piece of $?&*! like I am holding. I finally found a company to service the heat pump and paid $620 in the process. Why Sears would not want the business is beyond me. IDIOTS!

Be advised the telephone agents at Sears Canada do not follow up on commitments the have made. I requested an investigation on a warranty dispute and THREE separate agents committed to having a supervisor follow up with a phone call to me within 24-48 hours. In each agents case, not one supervisor called back to ever address my concern or to follow up on status. In each agents case, I initially requested they get a supervisor on the phone, they put me on hold and each one said the same thing, "unfortunately ma'am, my supervisor is on another call at the moment". After 3 weeks of being ignored, I finally sent emails before any action was taken. Going forward, I know to send SEVERAL emails with the same subject and text on the SAME DAY. This is a good way to get attention.

What was it that you needed them to investigate? Maybe they were not ignoring you BUT just not answering you because they do not feel that anything need to be addressed.

SEARS Customer Service 1-800 numbers are answered by people in Asia who do not care. They call themselves de escalation teams because all they deal with are people who are angry because they cannot receive any service I paid for the extended warranty and have been waiting for 5 weeks to have my dishwasher fixed. My dishwasher is two years old and the motor needs to be replaced for the second time. Never shopping at Sears again - the store deserves to go under!