Sears review: Employee complaint 110

re: purchased dishwasher from sales man Kevin at the UTC store. Kevin said I would receive the $35 rebate but NOW the rebate dept said "NO"...salesmen lied..I could have saved more money by going somewhere else... Sears will receive my torn-up card, , Also, the appliance dept salesperson...lied about names of the store manager...

forget Sears --- go somewhere else...

I'm in Sears trying to purchase 3 shirts for my son and for $28.59 my check was denied, I didn't know what the hell was going on..later on I was told upon calling the number that I was being test for some FRAUD ALert ###..this was not good at ALL and I also had over three thousand dollars in my account...HELP are there any class actions suites againist this company..

Have a problem with my microwave 3yrs old as well the dishwasher and the stove I purchased from sears at the same time their Elite line. called to have my microwave fixed it gave me a E-9 code servicemen had no idea what was wrong so he called his help line they said it was a inverter and it would cost $375.00 and a vent grill for $85 called some one else for second opinion test show it is a bad megatron covered by sears for 5 years much more to this story! Sears survive is a Scam !

I have a warrantee for my refrigerator that I purchased with Sears. I called on Thursday (07/03/08) only to find out that the warrantee expired and that I would have to wait 30 days for the paperwork to come in the mail to renew my contract. Now my refigerator is not working and I will have to pay $300 to have someone from Sears come and repair it. This is totally unacceptable.

Purchased a craftsman lawnmower and chainsaw aprox. 2 years ago. used very little, my mom, age 80 terrible @ keeping receipts. Purchased through sears online so don't know exactly where they were shipped from. Both items game me hard time since new and both no longer work. I would like full exchange for new or repaired for FREE. Craftsman is supposed to be known for its lifetime warr.

I phoned Sears on January 2 to schedule a repair on our washing machine. We purchased this machine in 2004 and purchased the warranty for an additional $200. It has been my experience that warranty repairs with Sears are not prioritized in any way, so I called while the machine was still working, just making a very bad noise. I was given an appointment for January 10, and a window of 8am to 12 pm. I was advised that the service tech MIGHT call before he came, and if I didn't answer he would cancel. I took the morning off from work to be here, and did not leave the house even to walk the dogs after my husband left at about 9:00, so as not to miss the call.

By noon, no tech and no call. I called 800 4 my Home and finally spoke to a real person. She was able to tell me that I'm number 8 on the list, and he's at call 6. In our area, I cannot imagine why they scheduled 8 calls in a 4 hour period. With the local congestion, travel time alone would prevent keeping that kind of schedule. When I continued to express frustration, she transferred me, probably to the angry customer line. The man I spoke to there was sympathetic and apologetic, seemed to understand my frustration, and told me he'd have the tech call me. I waited a half hour, no call, so I called 4 my home again. I was told again that they would have the technician call me, and I gave her two phone numbers, again. I was also given the complaint phone number, and called that. I spoke to Lewis there, who treated me like I was being completely unreasonable to expect them to be there in the time frame they gave me. Apparently, waiting two hours beyond the time frame is considered normal and acceptable. I was given no recourse except to wait.

The technician finally arrived at 1:45. He did call, about 15 minutes before that.

My point with Sears, if they care to rise to this opportunity--I could understand a delay. What I don't understand is 1) why they scheduled so many calls in one morning to begin with and 2) why no one bothered to call to tell me I was going to have to wait almost 2 hours beyond my window just for the tech to arrive. I did MY part and waited all day for the call, and I expect Sears to do their part as well.

The technician is here now, and presumbably he will repair my washer. I have treated him respectfully and have given him little indication of my impatience. He is surly at best, anyway. '

In conclusion, I just have to say I am disappointed in the service Sears has offered me today. It feels like, as the customer, I was given all the responsibility ("answer the call or he won't come") but no right to expect a timely arrival.

AGAIN SEARS NEEDS TO INFORM CUSTOMERS OF ONLY AVAILABLE SERVICE IS FROM 8-5 ON THURSDAYS WHEN THEY SELL WARRANTIES THE CUSTOMER NEEDS INFORMED THAT THERE ARE LIMITED DAYS AND TIMES WORKING PEOPLE CANNOT TAKE A DAY OFF TO SET AROUND FOR SERVICE THE ONLY THING THEY WANT IS OUR MONEY AND COULD CARE LESS ABOUT SERVICE I WILL NEVER BUY FROM SEARS AGAIN

I have written and called Sears regarding the repair of my shampooer. A 2 year warranty was purchased at the same time the shampooer was purchased. Sears has had my shampooer since May and to date it has not been repaired. I have gone to the store and spoken with the manager whom informed me that the shampooer was still sitting in the back and has not been fixed. It is now September.

I had decided to order and ship almost $700 of tools to my son on his second tour in Iraq. A very kind store employee gave me info about Sears online and to pursue shipping information to an APO address. On their website they list APO shipping as available ( should be it's a U.S. address, military takes responsibility outside the U.S). I tried calling to verify, got told not too politely that APO's could not be used DESPITE SPECIFIC information on the website saying APO's could be used. So I wrote an email explaining the situation and asking for an answer. You guessed it, they said contact the store or the website. Let's see, I explained the conflicting information, asked customer service to help, and they simply say go back to the source. DO YOUR REALY WANT TO RISK DOING BUSINESS WITH THEM? READ THE COMPLAINTS ON THIS AND OTHER SITES FIRST AND SAVE YORSELF THE TROUBLE.

Sears failed to provide a reasonable means to register for their rebates on home appliances. Their employees were rude, and/or simply could not help because of a lack of corporate procedure or because the employee could not adequately understand the English language. Their website didn't work and no one could explain why, or what to do to comply with Sears' requirements. I will never purchase from Sears again.

We purchased a top of the line Kenmore bottom freezer refrigerator in 2000. Also purchased the MA for 3 years. Well, the month after the 3 years of the MA expired, one of the bin side bracket arms (plastic) broke. I went to Sears and purchased a replacement bracket. Installed the bracket and it failed again IN THE SAME PLACE less than 90 days later. Replaced it again and it FAILED IN THE EXACT SAME PLACE AGAIN!

Now, 2008, I have replaced this same bracket over 12 times and each time it failed in the EXACT SAME PLACE each and every time!

I have written the CEO for Sears 3 times to no avail. We had continued the MA all these years and have had other problems last year where the refrigerator started to warm up and had maintenance to repair it. A couple of months later, the ventilation fan started to fail (bearing made a lot of noise) and other plastic parts of the interior have cracked.

In December 2007 after my second letter to the CEO of Sears, I received a phone call from a person in at the National Customer Service department for Sears. I was told that the next time I had a problem with this refrigerator, Sears would replace the refrigerator. I was give a case number, name and phone number to call. I did this last month only to be told that there was nothing in the case file stating that Sears would replace our refrigerator. So, I wrote my 3rd letter to the CEO and never heard from Sears.

I went to the local Sears store yesterday and spoke with the Store Manager who listened to my complaint and to some degree, understood my fustration. She took my information and said I would receive a phone call within 24 hours. A few hours later, I did receive a phone call from Sears. I was told that I needed to have 3 MAJOR failures in one year before Sears would replace the refrigerator! And, I did not have one major failure! Lets see - refrigerator not cooling food is not a Major failure? And, I guess the bearing for the main fan going south for the winter is not major?

Needless to say, nothing I could say would change this persons views on what I was told by one of their National Customer Service personnel who was calling in response to my writing the CEO for Sears.

Bottom line - I no longer will purchase anything from Sears! They do not stand behind their product nor their word! DO NOT PURCHASE ANYTHING FROM SEARS!

I am unemployed and union appealing. getting workers comp not eligible --unemployment. gave sears letter from union term not wrongdoing etc. I am eligible. Sears wrote---send appeals decision... w/in 30 days or close claim! The pre-hearing is more than 30 days out. 5th ridiculous excuse/request from them. It's straight breach of contract. Anyone doing anything? interested in doing something? have 4 cards w/protection who honor claims. Sears-- use every excuse not to. like saying "wait till you have surgery to see if it cures your disability! I'm in serious debt because of this.

I had to wait 1 hour in line at Sears customer service. It was a horrible experience. The only good thing that happened I met a nice guy from Redding named York Galland. He even said this was an adventure he was not expecting.

Sears... get your act together. If you want people to shop at your stores, don't treat them like cattle.

Sears failed to fix my refrigerator during warranty period. Later required me to purchase an extended service warranty for $252 before they would return to repair in June 2008. The final repair/diagnosis was that the compressor was partially blocked with some sort of contamination which would have to have occurred from the manufacturing factory.

many areas have limited servicers. those limited area have a servicer in a specific area ONLY on a certain day.
WE (Sears Service CONTRACTOR) have areas we see ONLY once a week . To go there 5 days a week would mean customers would pay more (mileage fee) and less customers would be served.
It's a tough one.

companies such as sears, k-mart, am- express, et al. are so well known for abuse of the public that there's really no excuse for anyone doing business with them. the k-mart bankrupt scam was enough. they declared existing shares worthless, then immediately issued new shares based upon the same assets and sold the company to new people. i think sears and am-express were part of this scam. i lost omly $5, 000 dollars.

We purchased a Sears canister vacuum based on ratings in Consumer Reports. We have always had issues removing the hose from the canister body. We even went into Sears to complain and the sales associate went to demonstrate how to remove it and he couldn't get it out without a struggel. After two years the plastic on the hose broke and Sears wants nothing to do with the problem.

We purchased a Sears refrigerator for approximately $2000 on 12/12/08. We are now experiencing our third delivery reschedule and have been unable to speak with anyone at Sears who can schedule a delivery! We have been promised delivery dates and times, only to discover that the automated delivery process has rescheduled. This is negligence, pure and simple. NEVER BUY AN APPLIANCE FROM SEARS.

I bought items on sears.com with Sears gift card but there's no confirmation e-mail received. Sears must had canceled the order without noticing me. Calls to Sears and to customer service managers were no help. They all told me there's no record of that order whatsoever. So I checked to see if they had charged my gift card even though the order was canceled. It turns out that there is no way I could find out what transactions had occurred on the gift card. I called the Sears headquarter, the numbers listed on the gift card and even went to the store to talk to the manager. They all told me they couldn't find out what transactions had occurred. The only way to find out was to find a store manager and have him called a number but it would take at least 48 hours.

I am so mad and you are talking about hours spent on the phone and driving to the store dealing with this issue.

Bought a Kenmore Washer at Sears Roebuck & Co. Of course I thought Sears sold quality products. Before the first year, repair service had to be called in. Basket out of Round new basket required. This machine noises were a bit loud but as the year progressed it started to wheeze then whistle then clink changing gears. Called in repair new clutch, gasket, gearcase, support was needed. There sure were alot of parts going out then in, oh but I had purchased the MASTER protection plan when I bought the machine. Of course the machine had greased up some of the clothes before the repair. Should I get a refund on the machine to pay for my ruin clothes.

The machine started its wheezing and whistling and clinking last month Dec 2008 called in the repair service, oh thank god I bought another year of MASTER protection.

When the repair man showed up oh I remember you now from past repairs, just what I want to be known for. Guess which part, the clutch! Well that fix lasted maybe 7 days. Due to the time of year I decided to wait until the holidays were over, so the repairman is coming in two days almost a month later to the day. Guess they don't have, pay the customer day of pay for all their MASTER protection plan days.

Moral of the story is I will never buy anything from Sears as they have no value in their products.

thats horrible..did u finally get it

I went to the local Sears to purchase a new burner for my grill and was treated very poorly. I was not greeted at the door, no associates were available to help me and when I finally did find an associate I was treated with disrespect and told to "find it myself".
It is no wonder Walmart is putting Sears out of business

Legal action against Sears? I am so sick of the run arounds they have given us for months! We too have had the worst possible responses to getting our rebate and after being assured after many phone calls to them "that everything was straightened out they keep botching it and going back to the original excuse of "duplicate receipt." What I would like to know is what legal action is available against them? Could enough of us file a lawsuit?

my two yr old kemore (sears) oasis washer is making horrible noises. i called a number found on-line, and they said they would send me a part, and a repairman would be here in a week. they said there would be no charge. is there a class action suit against this product?

Washing machines are the subject of at least 7 class actions. Most of them are relating to front loading machines. Here is the list. I hope it helps you. Good Luck.

http://www.classadvocate.com/?direct=y&category=product&product_level1%5B%5D=1220%3A1546

This gas hot water heater--Sears's top-of the-line highest priced (cost almost $1000)
has NEVER performed equally to the old one (different brand).

My heating co. serviceman inspected & said, Yes, it is VERY SLOW to recover hot water used.
He does not know why, sees nothing wrong, JUST BAD DESIGN.

Sears sells junk!

We bought a TV from Sears with pick up date 2 wks later, it's now a month, no TV but they were sure able to send me a bill! Can't get anyone on the phone... VERY POOR SERVICE... I don't recommend buying anything from them that you can't take with you right there & then!

In 3 1/2 years my refrigerator/freezer has stopped cooling. Both times I have had to wait 7 - 10 days for a service call even though I have a service contract. The solution is -- no more Sears appliances!

I have a warranty with sears when I purchased my washing machine last year. Last week my washing machine broke. I called sears on 7/26/08 to schedule an appointment to fix my machine. They told me that the next available date would be 8/2/08. So I had to drag my clothes to the laundrymat for 1 week. Then I get a call on 8/1/08 from Sears to tell me that they have to reschedule my appointment for 8/8/08 because there are no availabel techs. I told them that I wanted to be compensated for my gas and the cost of washing my clothes for another week. They said that that is not in their policy. I then told them that I no longer wanted the product since I am still paying on it on their credit card and they told me that they would not do that. I would have to get a rent-a-washer that they would pay for. I told them it would cost me more money to hire a plumber to disconnect mine and connect the rent-a-washer. Would you please help me to get some reimbursement for my inconvenience and the cost of washing my clothes and not to mention the gas it is costing me to go to and from the laundrymat.

You think anyone else can fix it faster? Sears owns the parts distribution regardless where you bought it from, buy from someone else and just wait longer since you're on the bottom of the totem pole good luck!

I purchased what I thought was the best battery available and 5 months into a 60 month warranty the battery failed. Sears tested it as good and yet other repair shops have informed me that it is not.

Sears users a basic test which shows "good" but the charge doesn't hold there are 2 other tests that need to be preformed.

Previously wrote about the TV that does not work. Still not working and more parts ordered to repair and NEW service date of [protected]. Now over a month and current tab to repair is at $883.00 and still do not know if this will do the job. SEARS STEP UP AND DO THE RIGHT THING> Replace the TV. And they wonder why the public is P+++++.

My Sears credit card has been billed in the amount of $59.95. I have no idea how this charge came to be. Please explain.

Also there is a charge for a Foreign Transaction Fee in the amount of $1.79. Are you responsible for that too.

Please contact me ASAP.

Mrs. Lolita Heathcote

Contact Sears/Visa or Mastercard and dispute the charge or inquire with them?!

SEARS WAS RUNNING A REBATE ON LEVI JEANS. WE PURCHASED THE REQUIRED AMOUNT, THE CASHIER GAVE US THE REBATE FORM, WE TOOK IT HOME, FILLED IT OUT, STAPLED THE RECEIPT TO THE REBATE FORM, AND LO AND BEHOLD, SEARS REBATE CENTER NEVER RECEIVED THE RECEIPT WITH THE FORM. WHAT A SCAM SEARS IS RUNNING. MY HUSBAND AND I HAVE SPENT ALOT OF MONEY AT SEARS IN OUR 50 YEARS AND WILL NOT SPEND ANOTHER PENNY THERE.

I went into Sears in November to buy Christmas gifts. When I cashed out the young letter said If I opened up the account I would get 10% off so I did. I used my driver lic my social I didn't have my card with me. I used my address my phone Number. I went back in about 3 weeks later to buy somrthing they said it was somone else's credit card. I called and E-mail the company no one got back to me I also wrote Attorney General or anyone to think it was Fraud. If this was fraud it was enough money to buy anything I wanted. when I called Sears they told me to call citi bank . I called gave the first young lady my information she trans ferred me to someone else they cut me off. I have got an attorney involved in this.

I called back this morning talked to 3 people they said it was under investigation i once again gave them my information so I could pay the bill. They said it would take 24-48 hours to contact someone that is trying to pay a bill don't do business with sears for credit it is under citibank they are the worse.

i have been trying to get my range (Kenmore) fixed for over three weeks now and i'm not happy with the shortage of parts that were shipped the first time and now it's being rescheduled againfor another two weeks. The expensive service call was not nearly worth the LONG wait and I'm mad. My complaints will not stop here! Jay Williams 496 Scott Street St. Marys, Ohio [protected]

We bought a comfortcloud amberhill mattress in oct07 we have had nothing but discomfort since the bed has hump down middle[king].After a couple of months the sides you sleep on began to sag feels like sleeping in bowl.tried to return for defect but bed is pillowtop and cant get inch and a halfdip on ruler to show.paid 1300.00 just for mattress witch is worthless.

At 7am on Monday morning I received a call from Sears delivery to inform me of the window of time I would be receiving my refrigerator. It was pitch dark out and I had to run up a flight of stairs to get the phone. I have a heart condition and honestly almost had a heart attack. When the phone rings in the middle of the night you think someone has died. When I found out it was just the sears delivery man I couldn't believe it. I told him that he couldn't do that. Wake a customer up at the crack of pre-dawn like that. I told him a robot had already called me days before and provided a number for me to call if I wasn't OK with the time period. But I was Ok with the time period. Then the delivery guy hung up on me! So I call customer service and have to endure a very loud recording of a woman saying the same sentence over and over again. Finally a human comes on the phone and tells me I've been rescheduled. No one informed me of that. Apparently the children are running the business over there unsupervised. So retaliation is their store policy? I then call another number, the national customer service number. I ask for a manger and get a "delivery specialist" instead. He hangs up on me. He pretends I'm too upset for him to endure. I recorded the call. Let's let the jury decide if I deserved to be hung up on, again. I of course canceled my order. I informed my credit card company to withhold payment. And I will be seeking legal action. I have never been treated so poorly by a company before. I will never ever buy so much as a nail at Sears again. The man's number who initiated this nightmare is [protected]. He should be fired. If Sears' policy is to wake people in the middle of the night and give them heart attacks, then hang up on them and exact revenge by rescheduling the delivery without permission from the customer, then he's doing just fine. I, on the other hand, am going to Lowe's. :)

I bought a tv from sears, only workd 10 months, not only do i have manufacture warranty i have extended warranty. it has already been a month and all theey say is we will have someone contact you in 48 hours. 48 hours never comes. this is thee worst experience i have ever had. sears owes me $800.00. i am sure it is ellegall to scam people out of their hard earned money.