Menu
Login
Refrigerator stopped working 9/7/23
1st appt by Sears Service 9/20/23 from 8A—5P
Technician showed up at 4:15PM to say, “I know what it is, it is the compressor for this particular model. I’ve had to replace 200 of these compressors in this refrigerator. I’ll order the part and first appt back is 9/29/23”
Compressor arrived at my home 9/22/2023.
9/29/23 8A—5P waited at home, NOBODY SHOWED UP, no messages about why, no emails about why.
Next appt 10/11/23 8A—5P. Technician showed up around 1030 and replaced the compressor. Said wait 24 hrs to put anything in it.
Refrigerator/freezer never got cold. Next appt 10/25/23 8A—5P.
10/25/23 received a text message at 0729AM that service was on the way. I was asleep. It wasn’t 0800. Next message at 0802 with a picture of my front door and a text that said, “Sorry we missed you”. I was in the room right next to the front door. Nobody knocked or rang the doorbell.
Next appt 11/8/23 8A—5P. I was working from home and on my phone when a 800 call came in that read out SPAM. I didn’t answer and immediately received a text that my appt has been rescheduled to 11/20/23. Then a voice message that said, “the technician is no longer enroute, we’ve rescheduled your appt”
Claimed loss: We lost all of our food in the freezer when it went out. We had to purchase another refrigerator to cover the fact ours is broken. $700.
Desired outcome: This refrigerator should be replaced. I should NOT have to wait another 2 weeks for an appt. I should be able to speak with a person right now. This is horrible customer service!!
