Sears review: Repair for fridge/freezer

Was told tech will call before coming since window is 8am - 5pm. This allows for me to call a neighbor to let tech in if I have Dr. appt or have to work.

Sept. 4 23 set up appt for Sept 6th. Had Dr. appt. tech did not call before coming so neighbor was not there to let him in. Got home at 10:30 requested a go back. Advised tech WILL come back. never showed.

Set up another appt for Sept 9 or 10, tech did not call. Received a text message he was on way. As doorbell doesn't work, sat outside to wait - he came an hour LATER. Said I needed to have my service dog WEAR HIS VEST in my own house. Said I needed a part, but did not have part on truck.

Set up appt. for Sept 13, again I had an appt so was relying on neighbor to walk over when I called her. tech did not TEXT OR CALL. When I got home did another go back request. Never showed. RS for 9/14. No show - that one was cancelled at their end. Reset 16th. Tech again didn't call, insisted Dog have vest, installed part, but fridge was getting warmer and freezer still nothing. He said it will be ok by morning. Woke up to ruined food in fridge & freezer still broke. R/S appt for tech, another missed appt cause no call before (I was downstairs), r/s 22nd two new techs come,They called before, say I need compressor. Part ordered - came on Oct 3. Another tech no call on Oct 4th, Oct 7th, Oct 10, 12 and finally I stood in door way and he came on 17th. Was here 3 hours and left cause part they sent was bad. Insisted they overnight part. Said they will do so. Part not scheduled per UPS to get here until the 24th of Oct. OVER 7 WEEKS AFTER PROBLEM STARTED! ALL NO show/no call appts were with tech named Aaron J. - who doesn't even wear an ID Badge.