Shell
Reviews and Complaints

Hi,
I went to Shell petrol station to wash my car using your Jetwash.
It was really dirty. Hoses and handles were covered in some sticky grease. I'm very surprised that I've finished the job - I should finish it undone. Afterwards my hands were covered in this sticky grease and also had some stains on my trousers and t-shirt. All very difficult to take off.

I'm very disappointed with it. Personel wasn't really interested in the case, all they offered me was opening door to the toilet to wash my hands.

Really there should be somebody telling them that this is unacceptable.

Good morning my name is Tyrone Acosta and calling you to file a complaint about the gas purchase on August 15th 2018 purchased $25 worth of gas regular at the Shell gas station in Claymont Delaware address 698 Naamans Road Claymont Delaware that's all I have. thereafter car started smoking and missing and putting in all sorts of things have not as of yet taking vehicle to service department I need to submit or file a claim just in case of damages to my vehicle my return contact is 2957 North Bailey Street Philadelphia Pennsylvania 19132 number [protected] thank you very much will be waiting for your reply email address Acosta [protected]@aol.com

Horrible customer service. Calling me stupid. Telling me he can't do 2 transactions on gas. Calling me a liar when I stated ice done it before. The first time he called the police and i didn't do anything wrong or illegal. Calling me a colored man. The 2nd time he called the manager and the manager does it exactly how its done everytime I come. I asked for an apology because now that he knows he wrong. He said no I'm an [censored]. Name is Luis. Didnt want to give me his name. So I asked the manager

I'm a disabled female. As I paid for my gas I informed the cashier, a male, that "I'm disabled and I'll need someone to put air in my front tire please, because I can't do it. Thank you." He refused because if something happened they'd be liable. I then stated Yes, he can. That by law gas stations are to help the disabled. He still refused. I Then said, "and if I do it myself and something happens, imagine the lawsuit." He still refused to put the air in my tire. He said he'll ask the maintenance man to do it as I was walking away.

This is my home town, local gas station. I never go to a competitor. I am a loyal customer and they are a horrible dealership.

The $1.50 vacuum has been broken for months, yet no Out of Order sign has ever been posted after I have made several requests. They don't want to give you a refund and act as if it must have just happened.
Today the #12 gas pump wasn't working and I reported it and again asked about the vacuum. Still not working and still no sign. They are stealing from loyal Shell customers.

Please come out and see how poorly this place is run and give my town a good Shell station.

Thank you, Roberta Munch.

August 9th I got gas from the Shell in Caddo Valley Arkansas. My truck broke down a few miles after I got gas on the interstate. My truck needed a new fuel pump. The gas was drained and full of water. I have pictures and there are other people that broke down too after getting gas from here around the same day. I should be reimbursed at the very least!
Thanks
Sarah Slater
[protected]
[protected]@yahoo.com

Ladies bathroom was horrible! I did not take a photo because I just wanted out. There was toilet paper all over the floor trying to mop up a spill. It did very little and the smell was bad. The clerk heard me tell my granddaughter and just kept walking. After we purchased our water we walked out and the same clerk was getting in his car to leave. Guess since he was getting off shift or going to lunch he didn't have time to deal with it. When we paid the clerk tore off the bottom of my receipt. Not sure if it had the store info or survey website... Will not bother going back here.

I am a regular customer at a new garage, my problem in that garage is the attitude that the manager called macsud is giving clients me inclusive on daily basis,

The Hygiene
Their toilets doesn't have any hygiene service not even a toilet paper since they opened and when we ask he tells us they don't provide toilet papers.

Please intervene as soon as possible since we trust in the brand called Shell and we should let people like this one dent the Shell brand only because of a toilet paper.

I am available for more info

Sam
[protected]

Hi
On 11 August I got some fuel from Shell Zarar Shaheed Road, Lahore, Pakistan. It was a really substandard fuel as due to this my car Suzuki Swift started missing and pick went down specially in high speeds.
That night when I came back home I took out a bottle of Petrol from my car. Unfortunatly today my younger brother put that bottle of petrol into his bike and his bike stalled. Now he his got the tank to be emptied and refulled with good quality petrol and bike is driving fine. But my car is still missing and probably would have to take it to mechanic

This is really pathatic from a world renowned company and would never go to Shell pumps again.

Thanks

The toilets not working, all the taps leaking water, taps loose, can't close taps. Total waste of water and disgusting dirty bathrooms. There is a definite lack of care of these facilities.

Salam, Selamat petang, nama saya Mohd Fizree Mohd Safian, tinggal di Nilai, shell bandar baru salak tinggi adalah laluan kunjungan saya sebelum sampai ke tempat kerja..Saya melihat kebanyakan pekerja dia sana adalah warga asing (Bangladesh), dan beberapa pekerja tempatan perempuan (adik2 yang mungkin baru lepasan sekolah).

Mereka Pekerja asing agak kurang menyenangkan, setiap kali saya mengisi minyak, saya memerhatikan tingkah laju mereka, suka bersembang, menjerit-jerit tanpa menghiraukan kami yang sedang mengisi minyak, layanan yang mengecewakan, biadap interaksi muka yang menyakitkan hati..lebih mengecewakan mereka bermata keranjang, pekerja kaunter perempuan selalu menjadi mangsa mereka. Mungkin adik2 perempuan tu tak sedar, tapi saya nampak dengan jelas mata mereka memandang biadap, bukan sekali tapi banyak kali, customer yang datang pun mereka seperti tidak malu memandang.Harap diambil tindakan kepada terhadap pemunya stesen dan pekerja asing mereka.. Memalukan..

My neighbors own the land the Shell Staion in Madison NC on Hwy 220 and we never once had a problem until Roman left. I was just called a Damn American tonight because I wanted to use my rewards card and he had pumps blocked where you had to pay inside. I will never stop here again. They are the rudest people and live in New York but run a store in NC. I have informed the land owners and they get so many complaints. I hope and pray they kick y'all to the curb. I've been nothing but super happy and friendly and because I use an app of Shell and I'm called a Damn American. We buy so much gas but will never ever buy from the Shell station here again. If I don't get contacted back I will never shop at Shell again because it will show you condone this behavior. The Williams are floored at how people are treated from the ones running this store. There is no since in this kind of behavior. And yes I have my receipt because I needed my proof of being there.

I'm a customer that came to get gas with my last funds off of my debit card. A manager was leaving and seen he should help his employee during a rush. So I specifically stated how much gas I wanted and to put it on pump 7! He puts it on 6 and when he tried to void it. My funds wouldn't go back on my card! And it has been more than 24hrs and all that they can say is I'm sorry sir there's nothing we can do! I am very upset and want my money back!

I went to circle k and it had shell pumps in Ahwatukee. I put my card in the machine after I had just transferred over 33$ and my balance after that was 39$. I go to pump the gas in and it stops at like 4.32 and I check my card and imthe balance is 0$. I don't know how that happened and there is also no transaction that says I spent 39$. My balance should be 55.53. And it is 20$ and some change.

Hi,
On 7/28/2018 I was hit in one of your parking lots. I called the police and got a report. The gentlemen who hit me reviewed you tapes that day. I had to leave to get back to Chicago. I came back this morning to ask to see the footage since the other driver previously did. I was first told they didn't have any footage. Then the manager said oh the footage of the red truck and then proceeded to tell me that I couldn't view due to policy. So, I mentioned to her that the other driver had already reviewed it and told me to come watch it and then she changed her story and said she wasn't here that day and her assisted manager called her about it. I asked for her to contact me to see if he let the other driver review it because I don't see why the other driver would lie about something like this due to the fact we are trying to settle this in a civil way. The manager was very wispy washy and didn't seem to want to help me out and I wouldn't be upset about the situation of the other driver wasn't allowed to watch the video but he was. I spoke with Tammy.

live in Mitrovica, Kosovo (ex Jugoslavia). The Shell point was opened recently in our city and already read complaints from my friends via Facebook that in Shell point they are cheating costumers in the amount of litre (1 litre is not 1 litre). So I wanted to test and I took an empty barrel of water and I measure litre by litre up to 10 litters and marked the end. I went to Shell pump and asked them to fill the barrel with 10 litre of diesel and in the end it resulted 400 ml less, so below the marked point. Their explanation varied and didn't make any sense. Me and many of citizens have nowhere to complaint as corruption is high and spread everywhere. My request to you would be, can you sent any of your officials and do an independent unannounced inspection?

Best regards,
Bena

I visited the store at 2am this morning. My husband 48 years old and (lots of greys to show his age)who just lost his wallet. Went into the store to purchase a cigar and was refused because he didn't have ID. I will be 50 yrs old in a few weeks. Had ID and went in to purchase cigarettes and his cigar and this cashier started to argue with my husband about how grey hair dont mean anything. I cut the arguenent ahort and said ok can I have a pk of Newport lights and the cigar by name and she told me No because I was with him. I explained I have my ID and put it on the counter and she said she refuse to make the purchase and walked away on the floor. I asked her name. She refused to give it. I asked for a manager she said there is none until tomorrow. I told her I am a customer and you are supposed to provide customers service. I then asked again she said no. So while trying to go online for a complaint number another customer came in. I explained to the customer when he got on line that this is you g to take a while because ahe hasnt made my purchase. He asked what was wrong my husband explained. He aaid he had this problem with her at one time also. This young woman then proceeded to call yhe police. Like Wow. So I waiyed on yhe line until the police came. But asked me to come outside. This is a store I frequently go to but never went this late/early morning. Ahe was very unprofessional and need to learn customer service. I will be putting in other compaints as well as letting the neighborhood residence know about my experience.

On April 14, 2018 went to get gas cheap with a car wash at #[protected] (pump #9) this is the number on my receipt - if this is the number for the station. There were no instructions displayed what to do first. I followed several cars ahead of me and used my debit card for the $8.00 wash. I went to the gas pump to gas up and still reading the instructions telling me to push for car wash then choose regular. There was no sign posted to let me know if I was getting the gas at $2.44 or more without the car wash. Went inside the station and asked the attendant what did I have to do to get the gas cheaper and I wasn't sure if a receipt was given for the wash and was handed to person. I was told to just push the buttons for the car wash and the gas would be cheaper. The person was not very clear with the answer. I went back outside and pushed the buttons for car wash and gas. On my receipt regular shows 22.034G and price/gal $2.449. Discounts before fueling deluxe/gal $ 0.150 fuel total $53.96 deluxe car wash $8.00 totaling $61.96. I was charged $8.00 twice and on my bank statement the total taken from my card was $69.96. I have my receipt and my bank statement showing your company charging my card $8.00 on 4-16-18. I would like a refund. The gas seemed to be more for the regular price and less. It cost more to fill my 1/2 tank than I had paid at Speedy Claymont which was $39 to fill. I don't know if you want receipts mailed to email address. Please advise.

7/21/2018 I attempted to use an outside pump to put gas in my car and was unsuccessful due to the inside being closed (I'm assuming). Since this day, there has been a hold on my card. I would like this to be removed since I was not able to use any gas so therefore I am confused on why there is still a hold on my card. I can be reached via email, [protected]@gmail.com. My name is Charde Wydermyer and if need be I can provide the card number (ended in 2197 ).