Shell
Reviews and Complaints

Shell on I-40 & US 66 East in Grants, NM zip 87020. The two women were at the counter and I asked for cheapest Red 100's cigarettes they could not get it right. They did not have prices labeled and offered me shorts without telling me price. They were going to proceed with purchase WITHOUT ASKING For ID to prove AGE. Until I told them they can't get it right. CALLED me rude and denied service. And a friend got it for me and they were rude to him what he stated.

I work early in the A.M I wanted to get gas and coffee I go into the store and no one is in there I yell Hello noone so I proceed to go out the door there on the side of the building I see a young lady smoking. I asked he can I get some help she proceeded to continue smoking told me ta wait a f***ing minute. So no I got into my car and went across the street to the Marathon better service. Didn't get her name but I will be contacting BBB.

My partner and I stopped into the Shell service station on the corner of Princess Highway and The Boulevarde in Kirrawee NSW 2232 at 12pm on 02/09/2018. We filled up my partners ute and went inside to pay.

As soon as we walked into the service station, the attendant was watching us very closely for some unknown reason. We grabbed some drinks from the fridge and went up to the counter. We asked if we could please pay for the fuel on my partners Shell fuel card and the drinks separately. She was instantly rude to us and stood there crossing her arms. The fuel card declined, even though my partner had used it a couple of days previously and there has never been any issues. She was very rude about this but he tried again, thinking maybe he entered the pin wrong. But no it declined again. The attendant tried to make us feel embarrassed about this and we were just thinking out loud about why it's not working and she turned around and snaps 'well you need to find another way to pay!'. As if we didn't have any money... my partner said to her 'I'll just go get my other card but you don't need to be rude about it'. To which she replied 'I wasn't being rude'. Which was a total LIE! She was treating us like complete scum.

Anyway my partner got his card from the car and came back in to pay. She asked if we still wanted the drinks and we said no don't worry about it. Then she said 'well look who's being rude now?'. This was very disrespectful and not the way to speak to a paying customer! The second card then declined which was impossible as we had just used it an hour before. We were positive there was an issue with the machine but she just insisted we couldn't afford it. Eventually the card ended up going through after a second go.

Once this was over the manager came over and the attendant proceeded to complain to the manager in front of us, claiming we were upset the fuel card didn't work and becoming angry about it. But the fact of the matter is we were upset with the way we were spoken to! The manager stood there not really knowing what to say so we just paid and walked out.

The attendants name was Kerry. I am very disappointed with how we were treated at this service station and it's unacceptable. I would appreciate if someone from Shell could contact me to discuss the matter further.

I have been charged twice for fuel consumption at the Shell petrol station N Central Exp 75243 Dallas/Texas US.
This happened at August 16, 2018 when I filled up the tank of my rental car. Enclosed please find a copy of the receipt.
Please credit the USD 24.- to my credit card
you can reach me via [protected]@fossil.com
thank you very much
best regards
Christian Würger

To whom it may concern,

Hello I'm enquiring on 2 separate shell gas stations one located on down North a Mac Valley station and the other shell gas station located on rose Avenue and Gonzales road. I have been going to the shell on del norte the female workers are always rude never have i got a hello or thank you . I believe a smile is contagious and they never smile. I feel like it's just me they treat horribly because as soon as a trucker walks in they are greeted with a friendly attitude and smile. I dont even feel comfortable anymore so I haven't went there for gas or at times my morning coffee. Also the shell gas station located in rose and Gonzales in the rose shopping center. There is a female Mexican lady in about her early 40s with curly hair mostly in the afternoon whose just always rude. Not sure if shes like that either other female customers but myself along with my mother in law have felt like this about how she has treated us. I've noticed as well that she is not unfriendly with the Male customers. These employees should improve there customer service skills and no matter what there going through with their personal lives should be left before entering work.

Thank you,
Crystal sotelo
[protected]

The Owner yells at his employees in front of customers. Never ever see the same employees, Its been like this for a long time now. I use to be a Shell dealer in 1972 (company leader in Michigan) .Never ever seen anyone treat his help like this. People in the neighbor hood talk about this owner all the time. I all was been a shell customer, but now I a void this station like a lot of others.

Husband was going to buy a sandwich, dude wanted to charge for ketchup packets for the sandwich. He was also asleep when we arrived. As soon as we walked out he was asleep behind the counter again. Also was very rude! So needless to say we left and went to Exxon. Very unprofessional, poor customer service. This guy should not be in customer service. We we're at the Georgetown, DE store, at 645 am.

Theres a female cashier named Amber with long dirty blonde hair with TERRIBLE customer service! She was extremely unprofessional and rude. She appears to be very unclean. I watched a customer walk in with a lit cigarette and she didn't say anything to him at all. When I was in line behind him she was too busy flirting with him to realize a line of customers was building up. When it was finally my turn to check out, I asked for a lotto ticket and she huffed her breathe, rolled her eyes, and basically threw it at me. I will no longer be doing business here.

I recently got gas at a Shell station located at 115 s. Temple Ave. Starke Fl 32091. When I pulled up to the station the sign read $2.79 per gallon. I went inside to pay using my fuel rewards card. this should have taken .05 cent of the price. when I received my receipt after prepaying for $20.00 worth of gas I was actually charged #2.849 per gallon. I brought this to the attention of the manager who said my receipt was wrong. However, it was clearly stated on the receipt I was charged $2.849 I am very upset as I was charged .10 cents more than I should have per gallon. This location has done this to me several times. I would appreciate someone looking into them oro overcharging us. Either they are pocketing your money or they just offer false advertising. Either way, I am very upset and refuse to do business with any more Shell stations until this can be resolved. I am tired of being overcharged.

I want into the store to buy something. I had money for my item. I didn't know the guy at all. Mr. Jack accused me of theft when I had money for my item. He called the police on a false police report on me. I go to school everyday. I work for a living to provide for my children. I feel like my color had something to do with it. I have been a loyal customer for the gas station locate on Vermont and Carson in 911 W Carson St, Torrance, CA 90502. I have not taking anything from the store at all. I don't feel comfortable at all . Mr. jack is not professional at all bad customer service. I don't need anything on my record I do not do at all. Im working on myself daily to became better.

On 8/22/2018 at about 12:30pm the manager of the Shell Station located in Prescott, AZ had offered me a part time job as a cashier, then when I told her I'm pregnant she told me she doesn't she's think shes allowed to hire a pregnant women, then she said she would hold my application for 30 days and try applying for that job again when I'm NOT Pregnant!

On August 24 Lorillinda and Desire helped me. The cashier was straight up rude! I paid for my gas with credit card went out to the pump and was unable to pump my gas NOTHING CAME OUT. I went straight in the gas station and asked her to fix it it is not pumping. She went straight to the register and said well it says right here you pumped it... I said I was just in here a second ago how could I pump it that quick? It was 20 dollars worth of gas. I did not get my gas the tank is still reflecting the last persons transaction of 56.00! She said well that is not what is says here ma'am you already pumped your gas... IN A VERY RUDE SARCASTIC MANNER... as if I was a criminal trying to get free gas. I said I did not pump my gas and I am not leaving here until I get my gas or my refund or I speak to the manager... she said there is no manager on duty. I said ok well I am not leaving until I get gas money or he manager I will wait. She called an assistant manager down after waiting for a while. The assistant said that the gas was already pumped there was nothing they could do. I said ok then come and check my tank and check what it says on the gas pump. She did and realized that the attendant put my money on the wrong tank someone pulled up pumped it and left... I said well I gave you money I did not receive a product I'm not leaving till I get it. She said there was nothing further she could do. I told her call the cops for starters it sounds like someone stole your gas. I said well I need the customer service hotline... they gave me the wrong number she handed me a cell number...

Shell station on Griffin and volunteer Road in Davie Florida
Price of premium $3.99
I have checked the prices of the premium gasoline at eight other stations in the area and they are more than $.60 higher than any other station.

I did call there to try and speak to them and ask them nicely why the price was so high and they told me that if I don't like it not to go there so I plan on doing a lot more than that

Thank you for your time

This morning I used my debit card at a Shell Gas Station on Whittle Springs Rd, in Knoxville, TN. 37917. I purchased $5 in gas, gas the pump. As I only use my banking account to pay my bills, I only deposit enough to cover my bills and very little extra. Today I went to pay my vehicle insurance and could not pay it. I called my bank to see why, and discovered, Shell had gotten their $5 for my gas I purchased, but that wasnt good enough, so they stole $80 more out of my account! I AM LIVID! I DEMAND THAT THE MONEY BE PUT BACK IMMEDIATELY! If my vehicle insurance cancels because you all stole my bill money, I will hire an attorney and I will sue Shell! Dont think I wont either. This should be against the law to take peoples money without authorazation! You are taking money that does not belong to you...that IS stealing! Shame on Shell! If the money is not immediately returned to my account by this time...2:48pm tomorrow, Saturday, August 25th, 2018, (and yes if you can steal it within a matter if seconds, you can return it in a matter of seconds) I will proceed to hire an attorney on Monday morning, plus I will tell my story about Shell doing this, to all News Stations, starting with Don Dare, and on all social media! I expect and will be awaiting your reply today! Not to mention the fact that my blood pressure is at stroke level now thanks to Shell!

I went to that shell station on 3002 N. Water st Decatur IL 62526. 8/23/2018 at 3:41 I have a shell card the checker support to put 10.00 in for gas. when I pump the Gas it stop at $ 9.65 so I went back in and told the assistant Manager (Jill) about the pump she was already in a altercation with another customer. I told her about the pump stop on me she got MAD and start to say bad word to me.she turn her head and blow her breathe and look at me start to yelling at me. I told her she was Not Professional and she needed to take manager classes and I walk out.

Your employee at your local Shell station was completely rude. He was rude from when I first walked in the door, so I made a joke with him regarding money, and his response was "dude that joke is so old and pathetic." I'll just buy gas elsewhere from now on. I pay about 1500 a month in gas due to me traveling so much and all I ever use is shell Vpower gas. That will now stop and I will take my business elsewhere now.

station c80216

When purchasing gas at pump, it says select v-power and save 5c/litre. never discounted the 5c/litre. Complained to store and spoke to manager Karan Kholi and he would not refund the difference as he said it is not his problem but Shell's. Was to get me an answer a few days later and never called. After a few tries of dropping into store and not getting anywhere I have decided to file a complaint. This is false advertising and I would like to be reimbursed.

Hello again this morning at the Polaris Parkway Ohio location Shell station continues to have a problem and pump number five gas station not preventing receipt when customers pay at the pump on this has been an ongoing issue at least 2 times a month I called in earlier this month in complaint as well I would like someone to do something and you know give them a ride up for pork I'm service I would greatly appreciate it thank

Did you sell this # 39 to East Indians ?
This was so nasty dirty I asked staff for location number first guy tall refused to tell store # then made excesses why he didn't has store phone number either
Second worker approached counter and immediately gave me store # 39 it's only been open a few weeks can't anyone clean men's restroom?
It was so badly dirty at 5 PM Sunday today I could not breath and no longer needed rest room at all!
You may need to employ someone to clean this place thanks
PS it's only been open a few weeks there it was close many months for remodeling
My cell is [protected]. Ken

I have been a customer of the location at 3727 thousand oaks san antonio texas 78247 since it opened up several years ago. Since it's convenient to us being only a 1/4 of a mile away from my home. I usually go there aleast 4-5 times per week. I have never had any problems with any of the employees since they have all been friendly, courteous, and willing to greet you with a smile.
However there is one employee that you must know about and i'm pretty sure i'm not the first customer with a complaint about him. Unfortunately I don't know his name but he's the only black male employee iv'e seen there. He wears long dread locks and stands about 6'5". I have never complained about him before but this guy since he's been employed there has always been short with me, never saying" can I help you"or never even thanking me. It's as if he has a personal problem with me. This evening took the cake and all the icing! I walked into the store and laid a 20.00 bill on the counter and told him" 20.00 on #6. I was walking out of the store and just as I was about to exit he goes "are you going to put that 20 in my hand". At first I thought it was a joke. So I told him your telling me if I don't put that 20 in your hand your not going to sell me gas. He said no, he then told me to take my business somewhere else, that he's wasn't going to sell me gas. Then it really got out of control. He called me a f#@$%^% [censored] and I went off on him. We started cusing each other out. Need less to say I should not have scooped down to his level but I was appalled by his behavior. I don't want anything but just to let this corporation know that an abusive employee works at this location and I will never return here and I will let everyone know of my horrible experience.