Shell
Reviews and Complaints

My name is Rosa Snell, I stop by store location, 1199 Kemper Meadow Drive, Cincinnati, Ohio 45240, [protected]. This was on August 11, 2017, at pump 7, Trans # 5757 for $20.00 of gas. After pumping I had a problems with my car stalling and engine light came on. I believe I receive bad gas from this station. I never had any problem before with Shell gas, I am a loyal customer, until now. I need to change to another service. I would like a refund to help clear the problem. If I had a address I can mail a copy of the receipt. I can be reach thru my email, snell.[protected]@yahoo.com Look forward to a respond. Thank you.

I called to check the gas price & the attendant that answered the phone immediately had an attitude and asked who I was and why. I then said excuse me. Can u just give me the current gas price for regular unleaded. She then said Who is this? I then said why does it matter my name I just need the current gas price! She then hung up in my face bc I wouldn't provide her my name . I called back about 10 times to ask for a manager and no one answered. After about the 10th call another attendant named Mary answered and I asked for a supervisor. She then stated with a smart sarcastic tone that the supervisor would not be in until Monday morning at 6am. I asked her if she could provide me the attendant name who previously answered the phone and she said no. I said ok what's your name. She stated Mary. I then advised her that since she could not give me the attendant name I would drive up there to get the info myself bc I planned to talk to a supervisor Monday morning. She then hung up. My husband and I went and gathered the attendant name and plan to call corporate first thing Monday. I have been a loyal customer for years and to receive this type of service completely disgusted me. Nothing burns me more than to spend my money and to receive poor customer servic & get treated with such disrespect! I will never shop there again!

On 18 th august while ı was returning my rental car, I stopped tu full my fuel .At 07:09 am; I put 8 usd gas then ı saw when I start the engine ı need a little more at 07:11 am; I put 2 usd more..as a total about 10 usd..but in my credit card bill ı saw they charged 95 usd x2: 190 usd..how is it possible ? 195 usd...my name is Nurettin Cem Sonmez..card was 3756*******096...location was 8703 Col. H. Weir Cook Memorial Dr, Indianapolis, IN 46241
Could you please help me to return my money back

Hello,
I've bought about 18 dollars gas.
I've charged for 95 dollars.
The place where I've bought gas 87 regular is:
Shell, 1401 US-2, Marshfield, VT 05658, USA
Ref no is: [protected]
Provision: 703612
My name is Reyhan YILMAZ
Phone: +[protected]
Email: [protected]@gmail.com

IT may be my mistake because I'm a visitor in USA and I'm not familiar with the his payment machines. I've put my Amex Card, bought gas from pomp 1 then move.
The customer after me come and continue to buy with my open transaction I guess.
I'm traveling in a small car. I don't have a big gas tank. It's impossible to buy gas for 95 dollars.
I hope you have cctv cameras on the station to check my issue.

I've reached to Burlington after buy gas.
Then realized the issue on my credit card payments. Tried to reach to gas station by phone but the phone number was invited.
Than went 60 miles back to discuss with manager on station but it was to late, station was closed when I reach there.
I've lost about 95 dollars and more then 2 hours for back to station.

I hope you help me.

Regards,
Reyhan.

Hello my name is Bobbijean Erikson, I've been trying to get in contact with someone in the shell's home office. I worked at the oxford valley shell here in Pennsylvania. My complaint is supposly my check had gone back to home office because I "quit". Now I did not quit, I had called out for my shift the night before and an employee had told my manager I had quit in which they held my check. Instead of contacting me or anything they just assumed I quit going by this employee's word. Basically my question is when will I be receiving my last check.

I've noticed somethings after 1 AM at the 7540 Winston churchill location:

1. After 1 am the gas attendant is rarely available
2. The door is always locked
3. The customer service experience clearly declines on the evening shift
4. I received e01 error while attempting to full up however no was present at desk to fix issue
5. Has company policy changed this the only location where I've noticed this?
Thanks

I went to the shell service centre just before hitting ballarat, i preset the petrol tank for $10, as i had stuff all $ and my petrol tank was empty. As i was putting my petrol in the actual petrol pump shut out at $7.10 or something like that. It wouldn't let me continue to put my whole $10 in. I went into the store and got a bottle of water, as i approached the service desk i told the girl what had happened, she told me she will leave a note to the next shift letting them kno about the pump. She then said to me that will be $13.00, i already knew that my water was $3.00 so therefore i was getting charged $10 for petrol, I then told her again i didn't get $10 petrol, she then said im real sorry but there nothing I can do about that u need to pay the $10 or u will be classified as a drive away, i did say to her that i think it's a little unfair that I'm paying for petrol i didn't even get, she then said again "I'm sorry but there nothing i can do about it", i payed the $13.00 as I didn't want to b known as the drive away. After leaving the store I was in shock, I couldn't believe wat I was just hearing. I've never heard of paying for petrol if u never got it. It's not rite, considering im homeless and struggle daily this is a big deal to me, every cent and dollar counts in my life.

I filled up my tank at the gas station (Shell) on the corner of Mallard Creek Rd and Prosperity Church Rd, Charlotte, NC on the morning of 8/13/2017. Pressing the Regular switch, I filled up my tank. When I received the amount due, it was $27.85. It should have been $24.25. Regular gas was $2.14 per gallon versus $2.50 per gallon. I went inside to the customer service desk and reported the discrepancy. I had charged the amount at the pump (pump no. 4). After talking with the clerk for a minute, she called Kurt (the manager) to come to the desk. His explanation, after I told him what happened, was that he knew what happened. He said when I put the hose into my gas tank, the hose hit the premium switch and changed it to premium. He said it had happened to him a couple of times and he had a few others say it had happened to them. He said neither the station nor he is responsible. I told him he needed to get that fixed. Needless to say I am quite perturbed that he couldn't correct the situation or give a refund. In my 59 years of filling up my gas tank, this has never happened. I will quit using Shell gas if there is this kind of problem starting to occur.

Getting gas at this location 1570 Bear Creek Pike Columbia, Th 38401 and the pump is extremely old and I couldn't use my points from kroger or FRN from shell. The pump wouldn't work and had to slid card 4 times. When the pump finally turned on it took a whole 3 minutes to get to 2.00 worth of gas. This is very inconvenient to me and my family and now we are having to stop again at another gas station to get gas and have to add more time to a 7 hour trip. I don't get no other gas but shell and I don't want to start. Please look into that station and get some kind of fix to those super slow pumps. We spend at least 300 a month in your stations it may not seem like a lot but it is to us.

I was just at your service station at 3rd st and 25th in San Francisco at 10:15am on August 12, 2017. Your air station does not work which is against CA state code.
A female employee made change despite the fact (admitted later) that she was told it does not work. When my partner and I tried to get our $1 refunded, another employee, a tall black woman with orange/red hair, refused to refund and said, "you want a dollar back? You should get your life together. " This was said by a Shell employee to a customer and neighbor. My partner asked her name and she refused to give it. We took her picture and she said she would sue us, she covered her face and then abandoned her cash register to follow us out to the car. This is not an employee you want representing you and I will not be back while she is still employed.

I am a local business owner, I drive all day and I use a lot of gasoline.

I stopped at the LakeOdessa store around 8:30 pm. I am a 54 year old disabled man and i walk with a walking stick. I got $10 worth of gas in my green chevy truck and paid with my last $100 bill.when the lady working gave me my change i thought it was odd that it was folded in half.but i was in a bit of a hurry and didnt really think about it and shoved it in my pocket.when i got home and emptied my pockets i found what i thought was $90 was actually $50.but i really dont know what to do about it. I have no income and am waiting to get disability. That $100 needed to last me as long as possible and i really cant afford to lose $40. I dont know if you will help me, but ive got to pray that someone can find a way to show im not lying to you.i desperately need that money back. Please help me.

Went to Shell Strubenvale to put in petrol... as i stopped I greeted the attendant... and he just stared at me... I greeted him again still no response... I drove past several other stations to put petrol at shell because they accept the clicks club card... im so disappointed with the service... the attendant's name is Sydney... Guys like these are bad for your business...

My name Is Deshelle Greene. Thursday's night a cashier name Precious was so rude to me. She didn't knew she hung the phone up. She then said stupid [censor] need to stop calling. So when I got there I said who answered that phone like that? No one said anything but I know it was her because I had a problem with her before when I went in there. She had an attitude rolling her eyes, popping gum, and when the phone rung. She said why people keep calling. The mananger Stephanie was indeed informed. She's scared of her employees. I recommend a new manager.

I am a regular customer at this area. The closest Shell store is situated in Fremont, Ohio and it’s constantly closed during night hours. The light is turned off, the door is closed.
And there were several situations when their system was down and there was no opportunity to buy anything. I tried to talk to the manager, but he didn’t seemed too interested in this problem.

Please improve the providing service to how it should be.

Janice

August 07, 2017 @4:00 am.

I'm a staff member of the hospital on Mccowan and Lawrence opposite the Shell gas station.

I went to fill gas and my card was not reading properly on the machine, the machine was rebooting and was also registering in French. At this point the machine was directing me to go to the attendant for service.

I'm a young female and I waited 10 minutes in-front of the window and store, the person working made eye contact with me but kept talking on the phone all the way at the other side of the store. I had to leave without a refill and any service.

Please ensure the attendant is always at the window serving area at times when the actual gas station is not open. (after midnight)

Thank you.

This happen Twice, i.e, 24 july 2017 adn 4 August 2017
Where:
1. Gas Station Highway E40 (24 July 2017)
2. Service Station Shell Woluwe Sait Lambert (4 August 2017)

Shell charged Us, by Debit Conversion Euro 149/IDR 2.382.542, - (129 litre) on 24 July 2017 while we filled up our small car (Nissan note) with only 23 litre of Diesel. And it happened again on August 4 2017 (same car) Shell charged Us by debit card conversioon, with Euro 153/IDR 2.430.814, - or equal with 132 liter of Diesel while filled up the diesel with around 26 litre of Diesel.

We are tourist, so We used of debit card (Indonesia), so When we checked the debit result from Internet Banking We were really surprised the conversion Euro to Indonesia Rupiah was not correct 1 Euro equal to IDR 103.588, - Where it should be 1 Euro = IDR 15800 (as per today 7 August 2017).

Justification is, How Could our little Car consume 129 litre and 132 litre during fueling the Diesel if Shell made correct charging.
I think Shell have mechanism to track the transaction during period, using Charging made vs Diesel consumption.

I need your confirmation on this, so hopefully other customer using the Debit card during transaction to Shell not become another Victim.

Herewith We attached transaction below, to ease for Shell to make tracking transaction on the transaction.

Fisrt transaction:
24 July 2017 (Gas Station Highway E40)
VE POS SA [protected] /[protected]/VAP-Shell Shell
IDR 2, 382, 542.18

Second Transaction:

4 August 2017, Service Station Shell Woluwe Sait Lambert
VE POS SA [protected] /[protected]/VAP-Shell Shell
IDR 2, 430, 814.61

Thanks

Address: 2055 W 190th St, Torrance, CA 90504
I use the Shell station's car wash every week as it is a block away from my office. Today, the car wash splashed SAP on the side window of my brand new card (only 1 month old) and has stained the window. I went inside to see how I can get this fixed and they told me this was not their problem and was not their fault. They blamed me for the SAP and said it didn't come from the car wash. UNBELIEVABLE. This is a drive through car wash where you SIT IN THE CAR while it's being washed. I SAW the SAP get smudged on my car and yet there is nothing they can do. Absolutely horrible service especially for a regular customer. I will definitely not be coming back here ever again. Worst Service I have ever experienced.

The gas pumps at the shell on the corner of Rossview Rd and Wilma Rudolph blvd Clarksville, Tennessee. USA are extremely slow it is convenient for me but I will not use them unless it's an emergency the just get a few dollars to get me to another gas station which usually does s not Shell gas. I have heard many people say they don't get gas there for the same reason.

I going everyday to fill up my car and today I also bring my wife's car, al was ok when I told the cashier sell to me $50.00 of gas, he giving me 49.48 of gas, but cents more or less no matter to me .
When I went to my pump # 1, I got surprised because the pump didn't work, then I went back inside to let the cashier know about this issue .cashier suggest me to moved another pump # 2 and it happens the same thing. I used 91 all the time but at this time I can not get gas . I went back inside the store 3 times more let the cashier know about same problem, he got surprised because he was telling me: I ssuppost to use regular ...? I surprised because I paid for gas I can select mi 91 grade .he mades me mad because he was telling me it wasn't his fault . I feel very bad but I like to get my gas on shell station I really feel piss with this inconvenience . I was telling to the cashier this: u need to listen for customers needs because if u cancel my transaction maybe I can not get my 50/c discounts it's not right lost it by his fault then cashier void my transaction and give me my reciept ... I feel mad with his attitude .Why cashiers treats customers in that way ? From now I need to find another place where I can feel welcome Every time when I buy gas :(

I can't believe a employee would leave his Black Honda Civic at a pump station especially when there are lines to the pumps. This continues ill pump somewhere else. 530am 8-1-2017 at the corner of Dougherty an Dublin Blvd. in Dublin Ca. Waited twenty minutes on a parked car. Asked attendant to move his car an didn't . I work for a company that uses this station everyday with three trucks. thats three to four hundred your going to lose every day when I tell my manager Cause time is money for us. Check the cameras to see how long that car sat there.