Shell
Reviews and Complaints

I can't believe a employee would leave his Black Honda Civic at a pump station especially when there are lines to the pumps. This continues ill pump somewhere else. 530am 8-1-2017 at the corner of Dougherty an Dublin Blvd. in Dublin Ca. Waited twenty minutes on a parked car. Asked attendant to move his car an didn't . I work for a company that uses this station everyday with three trucks. thats three to four hundred your going to lose every day when I tell my manager Cause time is money for us. Check the cameras to see how long that car sat there.

Was an employee have been asking for my paystubs to manager of store for over a week somehow my login information to paycom.com got messed up by employer and need them have not gotten any help with it I just keep getting a runaround. I would like to have my paycheck stubs. Also I have text messages and phone calls I had requested time off and got it to take care of court business in Illinois where I am from and the whole time I was botheres by mutiple employees to come to work to the point my family was almost in an accident on interstate because of continues phone calls. Plus private information about my fiance was devulged to a customer they had no right.

I just visited a Shell in Plymouth NC address 22 US-64, Plymouth, NC 27962. An employee by the name of Janice Spruil was at the register. I approached the register and asked for a tobacco product which she looked very uneasy which i guess is because i live in Pennsylvania and Plymouth is a very small town. She grabbed what i asked for and then asked to see my ID. I told her no problem and handed her my PA state id. She looked at it and said i cant accept this. When i asked her why she proceeded to tell me that NC does not accept ID cards only licenses and passports. So I asked her is the only way you can smoke in this state is if you drive? So if im of age i have to drive to buy a tobacco product? She then said that they can accept on NC state IDs no out of state IDs and mind you i am 31 years of age. I was with my cousin who lives in the town and he asked if he could get it for me since the issue was of state and not about my age and she refused still. This confused me so I left and went online to research that because this was a new one for me. After researching the state laws online the only thing i see which is the same as my state that you must have a valid photo identification card and be 18 or over, I did not see anything about not be able to sell to someone because they live out of state. After doing my research i went back to the store because i did not get her name when in the store and i wanted to make a formal complaint. There was another cashier at the register as she was behind the counter also. I asked the other cashier if he could give me her full name after telling him the story and him also saying that my ID should be valid if its a state issued ID and she turned around very rudely and said her name was Janice Spruil and i can talk to whomever i want to talk to because thats the law and shes right. I told her thank you and that i will be making a complaint. I honestly do not know why she refused me and why she had to be so rude. Honestly the worst experience i have ever had trying to purchase any product in my life.

I feel like I was overcharged for my most recent purchase of Grizzly Wintergreen Long Cut chewing tobacco. I bought the product for $6.99 plus tax at the following location:
Shell Fuels
#68844
Shell
2290 Moore St
San Diego, CA 92110

I bought it on 07/28/17 details on the receipt are as follows:

ST# 68844 TILL XXXX DR# 1 TRAN# 1014812
CSH: 3 07/28/17 17:08:38

I would just like to verify that this is the correct retail price.

I was purchasing gas on Sunday at the Shell station located at 9203 Kinsman Road Cleveland Ohio 44105. I paid for my gas and the clerk input my rewards number. I went to pump my gas the pump read the $0.05 discount. However as I lifted the hose the dollar amount went back to its regular price. I went back inside and spoke with the clerk and he said oh it must be broke as if he could care less so I asked for my money back went to the station another Shell at 4602 Lee and Harvard of Cleveland Ohio. The rewards number worked fine and so did the pump. I believe the Shell station at 93rd and Kinsman is cheating customers.

I paid for a $25 Shell gift card that wouldn't activate after several attempts by the cashier on July 22, 2017. He told me my credit would post to my account by today, July 25th. I noticed that he gave me the "merchant copy" of my receipt. The two employees on duty were the most incompetent two people I've encountered in a long time. This location is 6925 Lakeview Haven Dr., Houston, TX 77084, #[protected]. I went to another She'll location and successfully purchased a gift card that was activated with no problem. Needless to say, I will never visit the F M Express location again.

I went to the Shell gas station at 1703 Washington St in Colton CA on 7/23/17.
I used to be a regular customer, but I will not longer give Shell my business.

First of all, I really wanted an Icee type drink. There were NO cups stocked.
I went and ask the cashier for one. She said I had to get in line to get a cup. There were 10 customers in front of me ! This is not unusual because this station always has only ONE cashier ever working on a shift. So, 15 minutes later, it is finally my turn. She hands me the cup and I am expecting her to go ahead and ring it up. She said I would have to get back in line to pay for it ! That would have been about a 30 minute wait for one icee drink ! I told her to forget it.

She did apologize and told me it was policy due to theft.

I totally understand this because I have worked for AMPM as manager for 22 years in bad areas, but our policy was " it is better for a loss of a drink than to lose a potential returning customer".

If theft is what bothers you all in upper management, then why not lock up all the sodas, water, beer and other cooler drinks as well? Can they not "walk" out a door as well !

This is ridiculous...I also understand that that particular location may be franchised out and not company owned, but I am familiar with franchised stores and know that Shell also needs to do better checks on the franchised stores. We have our branded owner, Tesoro do checks on our franchised stores to make sure we are following their guidelines and if we don't adhere to the contract requirements, we get fined by Tesoro.

This location is very convenient to where I live. It's a shame that I will be taking my business elsewhere from now on and I will spread the word to other people in the area to not go to that location and why.

Shell at highway 287 in Arlington tx.i paid for $40 of gas my car only took$28.i was told the balance of $12 dollars would go back to my debit card.two weeks later no money refunded.calld shell station a few times it should be there.call my bank and there nothing there.cant believe a global company like shell would ripoff an elderly person as myself.shame.

My wife and I have been customers of that location for many years and have always been treated with up most respect. Until one day last week when I walked in to pay I heard cory the manager in the back room say "i'm getting tired of some of these [censor] coming in here, I have to watch them all the time? I'm african american myself and decon of our church, I thought it best not to say anything at that time, god helped me not to. However, I did mention it to pastor who seen fit to bring it to the attention of our congregation, and then simply said to pray for that manager. My wife and I are doing are best to let everyone know what that manager really thinks of african americans. My wife has worked for huntington bank for over 20yrs. And has asked her co-workers for their support in boycotting all shell station's. My nephews, god bless them have got a facebook share link about shell and it's manager there going on, me, not sure what that is but frankie says it's spreading the word.

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Greetings
Bodywellchip

I came to the Shell gas station on the corner of Broadway and New Circle Rd in Lexington KY between 11:00 and 11:30..I paid $30.00 for gas and pulled off before pumping my gas .. another vehicle pulled behind me before I could turn around to get my gas.. the attendance knew another car did this when I can and explained to her that I did not get to pump my gas.. she knew I paid her Frm a $100.00 bill.because where a man can and pumped gas on My pump it showed on my receipt..I was very upset about this and I feel no concern for the customer at all . Worker told me that nothing can be done cause I paid cash. I totally disagree with the way the situation was handled... Someone please call me back .I'm so upset and one person doesn't make the sales but I would pray for my money back . Michelle Bryant [protected]

Pulled into Shell Station at 3801 NW Blitchdon Rd in Ocala Fl. Price, on sign was $2.209 and in line with other brands. Started filling up my truck and washed my windshield. Got back to pump and was $56.45 for 22.591 gals of unleaded.

I noticed the pump was set at $2.499, $.29 per gal higher than posted price, so I went to see attendant and was told that that price was for CASH or Shell cards only. I have a shell card but did not use it because I was on a business trip.

There are NO signs on the pumps to warn customers of this rip off.

I don't know if this is legal or not. I did file a complaint with the Fl Attorney General office.

I called the 1-800 number yesterday and made arrangements to have my card authorized while on vacation in Calif, Oregon and Washington. I am stuck in Weed, , CA and my card is not authorized. I can't get ahold of any customer service rep because they are only open Mon-Friday. Frustrated. I need to talk to a customer service rep ASAP. Stick in Weed.

Good evening,
I usually go to the shell on Mason Montgomery road and I never had an issue there until the late night of 7/15/2017 I walked in and the cashier was eyeing this group of African American kids (no older than 14) because he thought they were stealing he said in front of everybody "you know you're on camera" the kids were literally just making jokes and looking for snacks. I will never in my life ever spend money at shell again he racially profiled those kids and embarrassed them in front of everybody in the store, I definitely don't appreciate how he treated them or me after I politely stuck up for them he was rude and racist.

Jennifers Lack of customer service skills and rude behaviour is resulting in long lines and upset customers.

I recently stood in line for about 15 minutes because it was backed up because she can't handle being a cashier. When I get to get checked out I simple step about 2 feet over to see the lotto tickets and when I step back she refuses to check me out!

This resulted in a scene and about 4 people leaving.

I spoke with the manager and he handled the situation in a great and professional manner, I did appreciate that.

I went to the shells gas station to buy a swisher, my grandad went into the store. He was ask for id (grandad is 74) he didn't have it so he came back to the car. Soon as i walk in the store katie tells me she cant sale me nothing cause my grandad didnt have his id! I am a paying costumer what do i have to do with someone else not having there id?

My name is Donnie Shell. I was banned from work at Shell for a safety violation in may 2011 for working without a permit. I believe the penalty"lifetime ban" was excessive given that I was not directly involved in the alledged incident, and have no means of having someone review the incident. I was working for Universal Plant Services at the time. We were contracted to do a job while working at the Shell Deer Park location. I was an apprentice at the time and was instructed to set a pump that had just arrived on a truck. Before I could even reach the jobsite to assess the job, the pump had been lifted by a crane at the instruction of my superintendent, Ronnie Potter, and was flown across the plant. A safety violation" working without a permit." I was never included in any meetings or had a chance to voice my side of the side of the story. I am currently a supervisor myself working for Total Industrial Service Specialties and have successfully and safely work in my field for over 15 years. My telephone number is [protected].
My email address is [protected]@icloud.com
I am simply asking someone to review my situation, I have spoken with security at shell deer park and motiva port Arthur. As well as my former employer and would like the opportunity to continue working as a productive team member in the mechanical maintenance field.

I have reported this before by phone I have been going to is shell service station for awhile and I am very unhappy with the lack of stuff in this service station it's not fair that this service station only has one person working at a time it's not the first time I have been in and only one person working. They can't be stocking the fridge and serving customers making sure all is well on the pumps and keeping an eye on the shop. How are they to go to the toilet if there is only one person working or to even have a break like all other jobs. Something needs to be done about this its not fair to the shell service station works to be treated like this...

There we're two employees the other day when paying for gas one smelled like marijuana the other looked really high I think the names were Victoria and Brandon and over heard them talking about drugs it's not my first visit in there that I have smelled or overheard drugs or drug use conversations by the employees in there you would think the store manager would know what is going on in her store and maybe do a random drug test since it seems to be a reoccurring thing in visits during random hours

Stopped by to make a purchase. Was getting hot water for a baby's formula bottle with my own cup was shouted at "what are you doing?" As if I was trying to steal something. Then was told I couldn't purchase anything because the computers were down. Went to use restroom with my husband and due to the area and time of night we went together and was harassed before we could finish using the restroom. When I asked "Who is it?" Clerk replied with "yall need to hurry up and go". We went inside and asked if the computers were back up and running she said "yeah" and came inside. My husband asked if there was a certain candy item and she said "I don't know, check that side" he described the item he was looking for then she notified him that he needed to hurry up and go to let us know that we had no tags and needed to go. Then told us about the police and he told her the vehicle is insured and registered. She made it known she walked around and inspected our vehicle which was very odd. At this point my husband had already tried to make small talk in a positive way and she walked around the counter to the door asked if he was going to buy anything. At this point he changed his mind and said "no" as she held the door open beckoning for him to go. As we walked away to leave she went outside and talked to a friend as if we were a problem. My husband and I go to this service station 3 to 5 times a week and have never seen this woman before. We will probably not be back for fuel or convenience goods. Have never felt so uncomfortable visiting a service station since passing through Birmingham. We were shocked at the entire experience.