Shell
Reviews and Complaints

At the 3039 Albert Pike Rd, Hot Springs National Park, AR 71913 shell/roadrunner. I saw an employee named Keith or something masturbating behind the merchandiser or food hot box. I tried to file a complaint, but they said couldn't do that unless there was just cause. A day later I came in the store and the employee named Keith proceeded to call me hot along with other sexual advances. I again tried to talk to the store manager and file sexual harassment, but they would do absolutely nothing. So one day I got tired of it and went to talk to him man to man. And threatened to call the police on him, but instead of appropriate policy and steps the store manager banned me from the store. My lawyer is advising me to take further steps and to go for lawsuit. I'd rather just see the harassing employee fired and the ban from one of my favorite stores lifted, but I will go for lawsuit if needed. Thank you for your time and have a wonderful day.

I went to the shell station this morning and was informed that the manager James Christina has told all the employees that I am not allowed there. It is because she has a personal problem with me. We were friends and I had borrowed 20 dollars from her and I couldn't pay her back on the day that I had said due to having to put a thermostats in my car. She sent a text saying she would prefer me not to come on the shell property. I have never stolen anything caused any kind of scene inside the shell an most of the time I am not there when she is. So why am I not allowed to be at that shell station? I do not believe that a manager should be able to put there personal feeling an business in there work environment. This is a very bad reflection for the company. I worked at that shell station for 4 months an never had a problem. I go there at least twice a week an never had a problem. I do not believe that she should be allowed to continue to be a manager becAuse of she is doing this to me how many other people has she done this to.

Hi my name is toni goodin I m 1of 3 females who is being sexual harassed at the mojave ca. shell, 2 of the other females were bullied by manger at this location to quit because her son is the one who is doing the harassing, my breast have been repeatedly grabbed, he showed me pictures of his penis and said he masturbates about me every night... I just received a black viberator on my birthday and he said I hope you think of me when using it. im very afraid of him. my husband contacted the owner and the owner and ken the owner said chris is a quiet young man I don't see him doing it... no he is a 28 year old sexual predator please help shell employee toni goodin phone [protected] p. s we also contacted local news, bbb, labor board and you next state police and attorney

Hello, I would like to bring to your experience about the car wash which I had at Shell Gas station today evening. After I washed my car I found it was not cleaned at all and went back to the Gas station to show them the car in about 15 - 20 minutes and the counter staff offered me another car wash immediately after seeing my car. In between I asked him did they had any complaints before and he said yes and the manager asked him to take the name and phone number of the customer to give a rewash likewise he took my details too. Again I went to the line up for car wash, I was surprised to see the car looks the same after the wash. I went back to the agent and showed the car to him. He then spoke to the Manager and he was advised to give me another rewash which I refused because I didnt want to waste my time coming to this Gas Station anymore when I already spent an hour. I asked the agent if I can speak with the manager and he put me on the phone with him and he said I am the only customer who complained and he itself had a test wash in the morning. He was sympathized for me offered me a refund or a rewash and insulted me saying like this too " Do you want me to come over there and clean your car" and hung the phone.

If I was the only customer, how did the counter staff stated that other customer also had complaints and his manager asked him to take the details to give them another car wash.How is it possible for only one car could persist with the same prooblem after two car washes in 30 minutes.

If the manager himself knows that there was already a complaint going about this as per the counter staff then why would he waste the time & money of the people who comes for car wash. Some people will look at the car after the wash and some drives away. Some might see this not cleaned after reaching home or to work place and they can't come back. So he was prepared for those who comes back with complaint to offer any number of rewash or refund.

So I would kindly request you to take up this matter as I know this must be a franchisee of Shell. I am attaching the two receipts of car wash and you could please check the timings and the also the photos and videos of the car. Sorry unfortunately it doesn't allow to upload the video.

I just got off work before 10 PM in Denver. The Shell worker on Leetsdale & Monaco told me not to come back to the gas station again because I was using the pump so slow. First of all, I'm using it slowly for the gas to take time to fill up. Him/Shell worker's reason is not fair for him to pay extra gas. The lady that's there is way nicer then him.

I was pumping a little bit of gas in my car in order for me to make it to my side of town I only needed a little bit. So I made sure that I wanted to stop it at $5.00 exactly! I was pumping manually so no errors could occur, also the fact that the person that was suppose to be in the booth was actually in his car looking for something. The booth was empty when I looked. I was pumping my gas and attempted to stop it near $5.00, but the gas pump jammed and continued to pump gas into my car. I continued to struggle and jiggle the gas pump because it was getting up to $8.00 of which I did not want to spend on the high gas prices located there. I saw the man starting to walk towards the booth and I said "Please HELP", "It won't stop pumping". He slowly and causally walked towards me saying just, "what?". I said, " it won't stop! " of course he did not care because it is not his money. So I took it into my own measures and pulled it out and shook the piece in which you hold down by this time he get there and tries to make me sound like I'm dumb or something and questions if I had the metal piece that pumps for you on. Me being already irritated I simply told him that I was not incompetent, and that his pump wouldn't stop . He shared no concern and began to walk away and justify that there was nothing he can do. I'm very irritated and I do not want that extra money withdrawled from my account especially with the high prices that were located there!

I when to the gas station like always is my favorite station and this person get upset because I use my horn because I was waiting for 7 min and not body was there to pump my car and I saw this guy and yes I did used my horn to let him know I'm here I need service and he come back starting yelling me I don't have to that and he refuse to put gas and he told me just get of here I'm busy you don't see that and he just drop my debit card in my face. I think you don't have to have people working like that is jo my fault he is the only working there with this nice weather but like always I when to my favorite place to put gas and I get like that service. No way I don't asking him give me gas for free I asking for his service he don't like his job is not my fault he is working with this wonderful weather. I do not understand why people working if he don't like to give a good service. Now I will let all my friends and family and I will post in Facebook and instagram his picture. And now you are loosing a all family just to have people like that. O my God is horrible service.

This is the address for that location

https://maps.google.com/maps?hl=en-us&client=safari&yv=2&um=1&ie=UTF-8&fb=1&gl=us&entry=s&sa=X&ftid=0x54950f4269c41aaf:0x39afe6c629103f47&gmm=CgIgAQ%3D%3D

I am reporting the Shell gas station at:
3430 northgate
Sacramento, ca

My name is Kenedi Hobson and I work for a camp with disabilities, called Camp Krem, in Boulder Creek, CA. Five staff members and I were taking a bus with 18 special needs campers to north Lake Tahoe for a summer camping trip on July 2, 2017. We stopped for gas, snacks and to use the restroom at the Shell gas station on the way. We filled up 3 camp vans with gas, bought snacks for 20 people and attempted to use the restroom. While half of the campers finished using the restroom, the store clerk left from behind the counter and put up an "Out of Order" sign on the restroom without going in or checking on anything. The restroom was clearly still in great service, since a camper had just left out. This left 6 of my special needs campers denied of a place to use the restroom in a place that we were paying customers. Once talking to the clerk, he said that it was clogged. He didn't go inside or check on the status. After talking to him for about 2 minutes and telling him how ridiculous it was, he allowed us to use the restroom, proving the point that there was no servicing issue. He also put an "out of order" sign on the coffee machine, allowing us to not use it, after one of the staff members had just poured a hot cup of coffee.

This incident made us feel denied of our basic human rights and feel unwelcomed at this Shell gas station. It is upsetting that I have to report such a thing in a place where we spent a lucrative amount of money. I hope that this matter is resolved and this never happens to any more customers in the future.

Shell at 400 W. Street Road, Warminster, Pa. 18974. For the last two months I've had to go from pump to pump to find one that reads my Shell card. Today, all pumps were marked "Debit pay inside" and I had to try two before my credit card worked. Last week I had to pay inside, he rang up a $50.00 charge on my card and told me it would only actually charge whatever the pump said. I'm waiting on that bill to see what actually happened but all of this has my "SCAM ALERT" ringing in my ears. This station is the closest to my house but between this and the general shoddiness is making me think I should be using the Wawa station across the street or the BP even closer.

I visited one shell gas station in kaladar, Ontario, Canada. I bought a lighter which was 2.29$ .
The first thing that cashier at that store didn't scan it but put it manually as confectionery and also charged me 50 cents per extra as service fees as I was paying by credit card.
Since when shell gas station has lowered their standard and started charging service fees on credit card payments under 4$..!
In addition rather the cashier had very rude behaviour and no customer service manners at all..!

I made a purchase at a shell station at the 9350 fuqua location in houston tx, 77075 on 06/29/207 @ 9:46:29p. M. Swiped my card and didn't receive the register use in my fuel reward account. I spent $23.00 and I called the 888.603.0473 he informed me that I had two cards. He removed the card that ended in 9538 (Full number-[protected]). I asked to speak to a supervisor because he clearly was short with me and not understanding that I wanted to register my spent amount. He placed me on hold and then hung the line up in my face. All I requested that the money that I spent is registered. He restated that the service is free and then placed me on hold and then released the call. That is very terrible customer service and the screening of employees should be taken into consideration, what I requested was not illegal or asking to much for assistance. I can be contacted at [protected] my name is alexandria smith.

I paid $10 for a Super Wash when I paid for gas at Shell Station located at 10661 Sepulveda Blvd, Mission Hills, CA 91345. The dry cycle failed to activate. I went to the attendant and he told me "it is his fault". He said I did wait for dry cycle to complete. I waited until red light on wash went out. I saw no instructions about waiting for dryer to descend before moving forward. I asked to run car back thru wash to dry car & he offered to give me a towel to dry my car. Unacceptable customer service.

Walked into the Shell store in Saugatuck Michigan off the highway and walked past the manager and smelt a very stronger weed smell. She was standing next to another employee (whom I thought was stated is from the Fennville Shell). I do not have nothing against weed but to be in a very public place and in a management position, I believe they need to set better standards for their employees. I have young ones that were in the store with me. I WILL NOT BE GOING BACK TO THAT STORE.

On 06/28/2017 at store number 577 fueled my car did not get 10 cents gallon for buying carwash went in because for some reason they never have paper at pumps got the receipt and no discount asked clerk about it to see if she could fix it and she told me there nothing she could do which I think was a bunch of bull but I left and proceed home to write my complaint I think the sales clerk was rude and could of been more helpful its not so much the refund of my money but i think they need to have better people skills

I went in to purchase some chips and cigars on June 28, 2017 around 1:15 PM. There was a cashier behind the counter and he asked for my ID fine. I went out to the car grab it came back in. I confessing through that I threw it inside the little slot . But I did not say anything. He then starts to fuss and yell at me saying I shouldn't be upset he has to do his job he has to say or ask for an ID. Mind you like I said I didn't say anything to him so all I said was dang I have more than 20 tattoos you would think that I'm a lease over 18. But at this point I still was not mad but he continued to fuss and I told him Sir can you lower your voice you don't want to talk to me like that. He then responded with you don't need to get mad. I then told him I'm the customer I can't get mad if I want to. And he said because I work here I can do what I want. All while holding my change and not letting me have it so he can complete telling his point to me . This makes me not want to come back to this location or deal with shell if this is OK have it for the employees to act this way . His name was Rick and it was the location off of South Drive and wilcrest Boulevard.

Went in for a soda left out being called a N**** by the white woman that said her name was Christine ...
I ask mam why is the door locked she immediately started to call me stupid and to stop asking dam questions. So I didn't say anything next she telling customers how dumb I am so I told her I'm not the reason your having a bad day she once again begin screaming and yelling telling me how stupid I am and she don't give a dam a me or this store so I was done and didn't want anything after that while walking out she ask pay for your stuff which I had none then she says fine don't come back anymore N**** . It took all I had not to drag her from behind that counter something needs to be done about her I started to go to the local news but I choose to see what actions your company will do. Hope she gets what she deserves no one talks to me the way she did please do something and contact me before and after it is done! This all happened Sunday June 25 around 7:00pm

In Hungary, at Béke Street 58 there is a Shell station, and We, locals have got a LOT OF PROBLEMS WITH IT, AT NIGHT! During the nightshift, sometimes there are criminals or just simple rude people there, who listen to music loud or shouting loud and all of the employees at night DO NOTHING WITH THIS SITUATION! Why? Are they shy or cannot call the police? We call the police several times, but its enough now! Please send my letter to the boss of the Hungarian shell company, to let him know, whats happening in a shell station.
As i writing my email, there are some guys at the station right now and they are singing very loud about 2 hours now, they have got guitars too and the employees do nothing again! Why?
The employees just watching, whats going on and do nothing, and unfortunatelly We saw this kind of behaviour not only once. Its a shame, i think for SHELL company, that they have got this kind of employees. I will send my massage to facebook, google, and everywhere, If nobody can do nothing!

Its midnight! And they partying at the station! Its enough, Shell!

My husband purchased a $50.00 Shell Gas Card at Publix Hammock Beach Centre @ 5415 North Oceanshore Blvd Palm Coast, Fl 32137 on 2/3/17. He opened the cardboard package taking out the card just before going to get gas at the Shell Station at 320 Palm Coast Parkway NE Palm Coast, FL 32137. When he attempted to pump gas, the card was declined. He went inside for assistance from the cashier & when she tried the card, it was also declined. Upon returning home, we called the number on the back of the card for customer assistance. When we gave her the number on the card, she said the card was already used. We stated this was impossible since we just opened it & had both the card & receipt in front of us. She continued to say the card was used twice in one day for the total amount on 3/8/17. She also stated the card was used in CA. We have never been to CA. We have both the Shell Card & the receipt showing that we purchased it in FL. When asked to speak to a supervisor in the state she was located, she stated it was impossible. We found out she was located in the Philippines & there was nothing she would do. She had no idea of the distance between FL & CA. We have purchased Shell Cards in the past, however, if this is how good customers are treated with no assistance from customer service, we will never purchase another one or give Shell our business.

Discrepancy with sign and actual price . Attendant said it was an extra charge because it's a credit card? Doesn't make sense. I'm extremely concerned about this location and the manner in which it is being run. I wouldn't have stopped here! There are multiple other gas stations in the area that were a cent more at 2.18 that I would have stopped at instead.

Shell gas pumps at 12602 Southwest Freeway
Stafford TX 77477
My complaint is that this location has 8 pumps, 6 of the 8 does not function correctly.
This morning trying to fill up my vehicle here is the following problems.
1 pump cannot read the display, the key pad is worn out and will not function properly.
1. pump will not read the credit card and falling out of pump.
1. pump has the face plate display scratched so bad you cant read the display
3. pumps, the key pad is torn and does not function correctly.