Shell
Reviews and Complaints

The employees are lazy and rude. They will help a man behind you before they will pump gas for a women. They also
encourage the male drivers to cut off and block the female drivers at the pump. One employee won't give you gas without
writing down your license plate - even after you give him a credit card and are a local that goes there often.
Today the employee was laughing and talking about me to the young man who cut me off. I have left without getting
gas several times because of the employees rudeness. Today I cut my credit card and took it into the manager and told her I
wouldn't be back.

Monday at this Shell station is normally 10 cents off per gallon of diesel. I had accumulated more than 200 points on my Giant Card which should give me an extra 20 cents off per gallon. I had a gift card with $7 remaining and used it first expecting to be able to continue my purchase with my credit card. When the pump stopped, I attempted to insert my credit card; nothing happened. I walked into the clerk and tried to explain. He kept telling me to go back out and hang up the nozzle; I left my card with him. He had said the first time, he could give me the credit when I hung it up and came back in. Then he began to argue with me and couldn't do anything. I lost approximately $4.50 in diesel fuel savings tonight because the clerk was ignorant of how to explain the program and/or how to use the equipment at his fingertips. I asked for the owner and he says tomorrow morning. I took a picture of the pump and my receipts.

Two weeks ago when I went to this station, one of the diesel pumps auto-shutoff did not work. I went in to explain it to him. Again I was ignored and he mutters something about the "company". He did nothing to come out and clean up the fuel which had spilled on the ground.

I receive the SMS my mobile number [protected] choose as a "A"categories of shell petroleum mobile winner draw of 750000/GBP and direct me for contact IBL Worldwide express courier ltd for delivery.than after I contact the courier company and follow the direction and paid more than 300000/INR .But courier company not deliver my winner pries and courier company huresh me more than four month.please suggest me how can obtained winner prize.

On July 23, 2010 I tried to pay my bill online for the first time. I enetered all of my account information and recieved a confirmation number for my $4.36 payment. On August 2nd I recieved notice in the mail that the account number enetered was incorrect. I was unable to pay my bill online or by phone due to a 60 day hold on my account. When I spoke with Keith, a supervisor at Shell Credit card processing, he told me there would be nothing he could do to reverse the $49.00 charge that was on my account due to a returned check fee (there was no returened check- only an online ayment that did not go through). I now owe them an extra $49 over a $4 balance. This is unacceptable to me and I have closed my account. I believe their online billing practices to be exorbitant and unfair.

On three separate nights between 10;30-10:48 the door is locked and No attendant in site. most nights I wait for her to come from the back, but tonightthere were already 2 other customers waiting . needless to say I no longer want to wait, i will be getting my gas down the street. did I mention the nights she is open amd on the cell phone.

I have recived the sms as well as mail that I have won the 2010-uk-shell-oil&gas-internatinal-mobile-draw-, they want some personal details to be send. I send all the details required by the sender. Now after sending them all the details they sent a winning certificate, whcin is commonly available on the wbesite I found while searching...
They ask to pay arond india rs.24, 000/- before sending the winning draft to us to pay some tri county experess-the coureier company...

They think we dont not the courier charges to send a parcel...

How ever it seems idealy a fake scams to a way of fooling poor people, playing with their emotions...

Thank god! I dind't pay a single penny to them... Never will I pay...
Unlesss its real...

My only request to all the people who recived the similar mail...
Pls. Dont send any money to them...
Unless they send you the demand draft of the winning award... You see..in front of your eyes...

— forwarded message —
From: shell lottery inc
To: [protected]@shell.com
Sent: sun, july 18, 2010 9:44:08 am
Subject: your email address has won $1, 000, 000.00

congratulations!

Your email address won the sum of us$1, 000, 000.00 in the shell lottery inc conducted through electronic ballot from email addresses from different companies in the world. fill the form and also send code "344521" immediately to george f. a campali (dr) at: ([protected]@hotmail.com) for payment now. or call +[protected]

Name... your full address...
Occupation... nationality... e-mail address...
Mobile/phone... sex... age...

Dear sir,
I got an e-mail from fsa
Please tell me it is true or not?

The head,
Audit department,
Financial services authority
International clearing house
#1 horse road, london sw1a 2hq

Attention: satheesha v.,

Following your request for an international fund clearance certificate
From the financial services authority, we wish to inform you that this
Document is a requisite in the transfer of funds more than 500, 000
United states dollars or its equivalent outside the united kingdom.
Such transfer requires this international fund clearance certificate
Which shows that the fund to be transferred has been cleared from
Terrorism or drugs which is inline with the uk financial act.

The issuance of this document will normally require your presence here
In uk but in the case whereby you can not be present, we can issue
This document out to you with an authorization from your agent,
Reverend david town. to get the clearance certificate, you are to
Provide us with your name, address and amount to transfer. this will
Enable us prepare the international fund clearance certificate which
You have requested for.

The fee for the issuance of this document is 315 great britain pounds
For non-uk citizen which you happen to be. this fee is inclusive of which
Is equivalent to 28, 000 indian rupees value added tax (v. a. t). it will
Enable in the certification, endorsement and preparation of the international
Fund clearance certificate and subsequent issuance to you. you are to remit
This fee to us through any of the under listed mode of payment which you deem
Appropriate for payment. please choose from below;

1. western union money transfer to our cashier in uk.

2. moneygram fund transfer to our cashier in uk.

3. direct deposit of the 28, 000 inr into our correspondent's bank account
With icici bank of india. note that in this means of payment you will not be
Required to pay extra charges associated with transferring money to uk.

You are hereby required to get back to us with your name, address and
Amount won and also your preferred mode of making the payment so that
We can send you the complete details for payment.

Once you make this payment, you are to scan the pay in slip issued to
You by the bank and send to us for confirmation. your international
Fund clearance certificate will be sent to you once the personal
Information alongside the fund is received from you and the paying
Bank shall immediately release your prize to you once this certificate
Is sent to them.

Kindly note that the international fund clearance certificate will be
Sent to you as a scanned copy via e-mail attachment.

Mrs. mara brown
(head, audit)

few days back i had received a message that i have won rs.250000 in your mobile draw of shell petroleum company it was like this in our mobile draw 2010 your number has been awarded rs.250000 and to collect your money please contact us via mail and the website was shellpetroleum.[protected]@live.com... So if this is true then i request you to pay the amount liable to pay and if this message is fake then close down your company.

My employee and I went into the Shell Gas Station on Broadway to get him some change for working for me. The Clerk didn't gave me my change back. The Lady behind me seen it and spoke up at which point I didn't think anything of it. We went outside and realized she was right. We confronted the Clerk and she began to laugh at us, waveing a Ten dollar bill in our face. Im in the process of sueing now. Oh, she gave us a fake reciept

When I purchased my timeshare through Shell Vacation they told me they could resell it to their other members at any time. They told me it would hold the value and it would be no problem to resell it if I needed or wanted to. They also told me they could rent it to other members later and again they would take care of that. I held it for about a year and wanted to sell it. Shell told me they did not do that at all and referred me to Resort Solutions. I paid an upfront fee that they told me was good until it told no matter how long it took. It has been three years now and it has not sold, has not been rented, and in fact they have done nothing to get it sold. They did however send me repeated emails asking for more money to re-list it. I refused and now I'm in limbo. Also, Shell keeps increasing my annual maintenance fees, which they originally told me would never happen. They do not apply my payments correctly and I can't get them to fix the billing. At this point I have a worthless timeshare that I can't seem to do anything with and that includes getting my money back. If any attorneys are out there filing a class action lawsuit against either company I would like to be a part of it. They took advantage of me, lied to me, misled me every step of the way and refuse to make good on it!

Went to Dee's JKF Shell Station on Beach Street in Bloomfield, NJ this morning. Asked for a full tank of regular gas and gave the attendant my credit card. When my tank was full, he asked me for my card. I said I had given it to him already. He checks his pockets, his office, etc., and said he did not have it. He asked me for my card again. I told him that I had given it to him.(getting nervous now - I was the only female at the gas station and he apparently lost my credit card!). He insisted that I did not give him my card and I said that I had given him my card. He treated me like an idiot, telling me to look in my purse - I show him my wallet where i keep my card and the slot was empty. I told him that if he did not find my card, I could not pay for my gas. He wanted my home phone number - I said no (after all, he had no name tag or id badge and had just lost my credit card!). The manager came over and was snarky with me right from the start. Gave me a left-handed sarcastic apology - totally made me feel like I was the problem, instead of his careless attendant. Totally chauvinistic and bullying manner from the gas station manager, Frank, who identified himself as a Bloomfield fireman - was that supposed to intimidate me? So, I called my husband, who called our bank and he also called the Bloomfield Police because if the card was given to someone else, it could lead to credit card fraud, id theft - kind of serious, but Frank the Fireman was annoyed with ME the entire time. My husband came with his card to pay for the gas, the officer showed up, still Frank is sticking his face into my car window, giving me a hard time, bullying me, telling me I had an attitude and then accusing me of trying to leave without paying for the gas. The Bloomfield Police Officer was Right In Front of My Car - I did not try to leave and husband was standing Right Next to the Bloomfield Police Officer with His Credit Card! If Frank the Bloomfield Fireman, had bothered to even try to be a little bit understanding, I wouldn't be writing this, but he continued to bully me, demanding payment for the gas and acting like a total ***. He lost my credit card, I have to wait 10 days for a new one, I missed an important meeting at work and was late for work, and all he cares about is telling me about how is he is a Bloomfield Fireman -- still trying to scare Me with that? He has Zero Customer Service Skills. If all you need is gas, I suppose you could go there, but if you want to be treated like a human being, go somewhere else! Do Not Patronize Frank, the manager of Dee's JKF Shell on Beach Street in Bloomfield. Oh, did I mention that Frank is a Bloomfield Fireman? That should help!

I recently had my car fixed at the Menlo-Atherton Shell Service Station at 1400 El Camino Real, Menlo Park, CA, 94025. Phone Number: [protected]. I had a bad experience there due to lying and mistreatment by the staff there. They had my car for a total of about 2.5 days. The first time on Tuesday, April 27th for about 8 hours. I picked it up after I was told it was all fixed. However, the same problem that I brought it in for and was told was fixed happened again the next day. So I brought it back. This was not the part that was so awful. I gave them the benefit of the doubt that they made a mistake. So I paid to have something else fixed the second time. I went to pick it up on Friday, April 30th. It was at this time that I noticed, right away, that there was a new crack in my windshield. I can say with 100% certainty that this crack was definitely not there when I took the car in on the Wednesday before, the 28th. They had called and asked permission to drive it Thursday night to make sure the problem didn't happen again. They claimed that the they only drove it up and down the street a few times. I don't believe this to be the case, but shame on me for not marking down the exact mileage before I brought it in. Basically when I showed them the crack they pretended like they had no idea and this was the first they had seen of it. It was Tony that I was dealing with at this time. Then the supposed "boss", Dan, told me there is no way for me to prove it wasn't already there when I brought the car in and therefore they don't have to take responsibility for it. This kind of blatant disrespect and awful service to customers is a travesty. They are legally responsible.

Filling up my tank tonight to be surprised by gas spilling from my car the ground because the shut off valve didn't trip on the pump (once my tank was full). I went inside to tell the attendant, but his response was of confusion because he doesn't speak English well enough to understand what I was trying to tell him. I even brought him outside to my car to have him tell me that everything was okay with the pump. Even after I showed him the pool of gasoline on the ground, he still couldn't comprehend that something was the matter and the pump needed to be bagged. Not going to Shell again: I'll drive home on an empty tank next time!

sir
ihave got this e-mail
plz check it is true or not

Reference Number: [protected]/10Friday, 23 April, 2010 8:10 AM
From: "ROYAL DUTCH SHELL PLC" Add sender to ContactsTo: undisclosed-recipients
Royal Dutch Shell Plc
Carel van Bylandtlaan 30
2596 HR DEN HAAG
The Netherlands/England
Reference Number: [protected]/10

Shell is a global group of energy and petrochemical companies. With 104, 000 employees in more than 110 countries, we play a key role in helping to meet the worlds growing demand for energy in economically, environmentally and socially responsible ways. We believe that oil and gas will be integral to the global energy needs for economic development for many decades to come. Our role is to ensure that we extract and deliver them profitably and in environmentally and socially responsible ways. Our strategy and priorities for the future are "more upstream and profitable downstream." We are focusing on delivery and growth, leveraging our strong portfolio.
Our core values of honesty, integrity and respect for people have formed the basis of our General Business Principles for 30 years and remain as important as ever. We are convinced that our short- and long-term business success depends on finding environmentally and socially responsible ways to help meet the world’s future energy needs.

To show our love and regard for the inhabitants of this beautiful word that gives us the mineral resources in which our organization derives its great financial capital base, the Department of International Awareness/Promotions of Shell Petroleum Development Company (SPDC) wishes to congratulate you on the selection of your email id from our computerized balloting system as the lucky winner in our 30th Anniversary Lottery Promotions.
This makes you the proud winner of cash prize of 1, 000, 000.00 GBP (One million Great British Pounds). In order to redeem your prize, send the below listed details to Dr. Robert W. Smith, Head of International Awareness Promotions Department in our London Head Office.
His email address is ([protected]@live.co.uk)
Enquiry lines +[protected] or +[protected]
1.) Full Name: 2.) Current Address: 3.) Country: 4.) Age: 5.) Sex: 6.) Occupation:
7.) Phone Number: 8.) Reference Number: [protected]/10
Once Again Congratulations!
Peter Voser
Chief Executive Officer
Royal Dutch Shell Plc