Skynet Worldwide Express
Reviews and Complaints

I ordered things from Taobao. My parcel reached Skynet warehouse on 3 October 2017. My delivery address was at Putrajaya, Selangor. On 4 October, I tracked my parcel was at Skynet Sepang, but not out for delivery. I called Skynet Sepang and they said my parcel was not at their delivery area, so they would transfer my parcel to Skynet Kajang on the same day. On the next day, 5 October 2017, I called Skynet Sepang, they said my parcel already send to Skynet Kajang yesterday and they advised me to call Skynet Kajang. Thus, I called Skynet Kajang for my parcel and Skynet Kajang said they hadn't receive my parcel. In the end, where is my parcel? Please be responsible toward customer as we already paid for the service. Thank you.

Dear Sir,

I am emailing you in regards to a recent parcel of mine that was sent from Karachi to Lincoln (England). My address for delivery was as follows:
11 Sympson Close
Lincoln
LN2 4UY
England

I am extremely disappointed and furious at the very poor service that was provided by Skynet. The parcel contained clothes that we wanted to wear for our religious festival of Eid. When the parcel was sent from Karachi it was promised to us that the parcel would get to our door on Wednesday; the latest Thursday, therefore in time for Eid which was on the Friday. I spent multiple hours on the phone speaking to Skynet customer services in London and the sub company Yodel only to find out that it should never have been promised to us that it will get here on Wednesday or Thursday as there was no chance of this happening. Furthermore, the staff at Skynet specifically said that ‘the staff in Karachi is always overpromising and they shouldn’t do that’. So this proved to me that your staff in Karachi blatantly and shamelessly lied to us just so that we would send the parcel. The most frustrating part of this whole situation is that it was a waste of our money, because we only needed that parcel due to it containing Eid clothes. If we were told correctly from the start that there was no chance of the parcel reaching in time for Eid we would never have even sent the parcel. I kindly request you to investigate this issue and come back to me with an explanation as I am extremely disappointed. I request that you consider some form of compensation also for the waste of our time and money.

Thank you,

Regards,

Dr Aisha Memon

Skynet online tracking keep on stating OUT FOR DELIVERY for 1 week but I never receive anything! Why put the status when the parcel never been taken out of the branch at all? Skynet seremban is the worst! My parcels keep on delaying for delivery and none of the staff care arbout this. Call them many times but they still have the guts to say NO IDEA WHY THE PARCEL IS HELD AT THE BRANCH! Lucky I terminate my account with them. Not worth to use!

Hello, I had posted a very important document for official business for my university in Kelantan on the 28th september 2017. I found out that until today, the receiver hadn't received the parcel yet. When I tracked the parcel, the latest one just stated "out of delivery locating in central point 1" which is basically still within the state I'm living in. I need that document to be delivered by TOMORROW for my business due on 3rd of october 2017. How come after 4 days, the parcel still has not arrived? I requested an express delivery and yet still not delivered fast enough. This is very disappointing service despite the expensive fee that was charged on me. The tracking number of my parcel is : [protected]

The worst company i ever seen, I have place my oder on the the 10th sep 2017, but till now 30th sep 2017 i still haven recieved my package... call customer service they ask me call Johor Branch to check, i call Johor Branch they ask me call Penang Branch, but no one answering my call from few days ago till today, check at the system it status there my package has been send back to penang branch because i did't provide full address, but i check my oder imformation again, my address is correct, by the way i got give my phone number if really cannot find can call up me also right?

Dear Sir
My parcels have started tracking on 23 September in pakistan and after 5 days blocked in Lahore they shipped to England instead of Dubai.The parcels finally should be delivered to Iran from Dubai. The strange thing is one of my parcels in Liege and another in Milano.the customer service doesn't reply and I think my parcels are lost...
Is there any body to answer.
I regretful from working with skynet now as I regularly using post for my bussiness. ...

My supplier has been sent out my things from Johor Jaya since 25th Sept 17 to Ipoh. My things until 28th Sept 17 still not arrive. Called +- 20times customer service @ Subang no answer. Call operator keep on repeating extension number, but cannot transfer through. Called pick up department ask them to help to check whether their line (operator/ customer service) has any phone faulty. Just mentioned i've to call customer service.

Excuse me! If I can called through, no need ask you to check the line!

This called self-fish department!

I`ve call Taman Molek Johor branch for 1 and half hour, no body is picking up phone! the number is [protected]

I`ve call service center to make a complaint via phone, surprisingly center also dint pickup my call, what a lousy service that yall given to us! number is [protected]

Wanted to collect my item at branch easy deal, save time, money and costing.
but if your site call also hard to pickup, then how to save all those thing?

Iam totally very dispointed with your service.

Tracking no: [protected]
21/09/17 collection in cheras 5:33pm
21/09/17 depart to stw 11:56pm
23/09/17 arrived stw 9:06am
28/09/17 (today) didn't received the item yet! & no call or notice from your office to inform. what we are paying for?

Please this is not the first time happen, so many time. very bad & poor service.

Anyway, I dont think you guy will take action on this because it happen like it's common procedure for skynet.

Azam
[protected]

I ordered things from Taobao at 6 Sept, 12 Sept already arrive Malaysia, 13 Sept my things had arrive Penang, but then skynet send my parcel to KL subang jaya, until now I HAVEN'T RECEIVE my parcel! I called your customer service this morning, they said will deliver my parcel TODAY, but I haven't get! please do something on it!
my items no.: [protected]

Recepient: Farat Batool

A parcel was sent by the sender from Pakistan on 20 September 2017. It was received in the London office on 22 September 2017. I contacted the office to receive an update about my parcel. I was told that my parcel has been lost and they require 24 hours to look for it. I was told the parcel is not in the warehouse and it could have been sent out for delivery without being scanned. I called the next day on 26 September and was told they require another 4 days to look for the parcel. I asked to be put through to the complaints department and was advised there is no complaints procedure/policy. I asked to speak to a senior member of staff and was told he was not available and that there was nobody else I could speak to. The person I spoke to was called Israel and he would not give me his surname.

I am appalled and disgusted at the service and complaints handling procedure at skynet. I have been left with no parcel, sloppy customer service and no procedure to follow for complaints.

I will never be using skynet again and neither do I advise anyone else to.

I was so disappointed with the service provided by one of your employees in Kluang Brach. He is a guy with long hair. Previously we encountered problems like delay delivery and your system wasn't updated. We understand that sometimes there will have some technical problems. Since our customer complaints about the delay, we need to show them the proof that we did send the product to your company. That is why we always ask your employee to write down the details like date and time, sign on the stamp and name or ic if possible, but your employee refused to do so. He even raised his voice and said we are very troublesome. I don't think we deserve this kind of attitude. I hope to receive your reply and information about the action to be taken. Thank you

Dear admin,

Good day,

A very bad courier service that I never seen before. Every parcel sent to this branch thru, will get delay. It take several days to deliver the shipment. We have face situation where our important documents misplaced or lost by this branch without any cause of responsibility.

Worse thing, in line with many other customers have mentioned the staff are lazy and incompetent. They do not answer even a single phone calls made to this branch. I was actually working for a very big company and manage to answer most of the calls for the business development. But how come a courier company (branch) with plenty of staffs working but unable to answer to customers.

Are the management is aware of this or just close one eyes.

I hope action can be taken and changes will be done soon.

Please.

Thanks.
This is ridiculous.

Saya ingin melahirkan rasa tidak puas hati terhadap perkhidmatan Skynet.
Saya sertakan tracking no. [protected] untuk tindakan pihak tuan selanjutnya. Saya sertakan juga gambar sebagai bukti.
Barang yang saya order telah sampai di skynet melaka pada 13 september 2017, tetapi malangnya sehingga ke hari ini 21 september 2017 barang saya masih belum diterima.
Tolong ambil tindakan secepat mungkin.

Dear whom may it concern,

Consignment note [protected] was currently still undelivered. I had been calling to Balakong Skynet branch seeking for update, feedback received that "it was delivered" yet my customer clarify it was not being received and information showed on webpage still pending on delivery. Customer service team verbally claim that the parcel was delivered but none of verification of signature proof was provided via call return or email. As i requested for email whom may i contacted, here is the email address provided [protected]@skynet.com.my and [protected]@skynet.com.my. Both of email has prompt reply error of failure presented of email address above. Customer service team insist that delivery status can be question via phone instead preferring email.

From,
Iclickz
[protected]

My parcel [protected] had arrive signet hub on 11.09.2017 but then until today no any update from the website tracking, couldn't get them thru both phone line showing in their website, some more customer service didn't reply my email anymore after she said will pass the case to representative person.

Need the parcel urgently but then they are delaying the delivery with no reason! Terrible courier company!

Tracking number [protected] posted at Skynet Ipoh on 7th Sept. Already check here that already reach at subang. I call to Subang is already send to Cheras on the 8th Sept..they gave me contact number. I call x9 time to reach 03-[protected] but no one pick up call. I still not receive my item.
I am very dissapointed with your service.
When i can receive my item.😡😠

I am Alhafiz, EasyParcel.com user, and i am using Skynet as my courier.

I would like to file a complaint regarding courier delivery which some parcel should have been resolved last week, but there is still no mailer to come quoting the parcel.
This makes the recipient receive the item slowly. One of
customer already make a complaint to us because of lack of postage by SkyNet.

I hope the EasyParcel.com can resolve this issue immediately. Please, our customer already make many complaint to us about SkyNet services. Fix it.

Here is a tracking still in pending status:

[protected] (Signet)
[protected] (Signet)

Saya telah membuat kiriman dokumen penting dari kluang (5 sept 2017) ke johor bahru dan sehingga hari ini (12sept 2017), dokumen masih berada di skynet kempas. Saya telah call sebanyak 3 kali skynet kempas hari ini jam 9.30 pagi hingga jam 9.45pagi tapi tidak berjawab.

Saya berharap agar dokumen saya dapat dihantar ke alamat penerima paling lewat esok. Mohon kerjasama dari skynet kempas saya pilih skynet sebab fikirkan poenghantaran dalam masa 3 hari bekerja namun ini terjadi.

No tracking : [protected]

Sangat kecewa dengan perkhidmatan skynet kempas.

I live in kajang in vista seri putra K-10-08, on the 5th of September your rider came to deliver my parcel but that night he suddenly contacted me through whatsapp for unrelated reason and he has even called me since then. He has been continuing to send me texts through whatsapp and it is very inconvenient and scary for me as i am usually home alone, if sky is ever to deliver my parcel again i wish you would be able to ask someone else to deliver the parcel to my house also i would like to keep this complaint unanimous. Your consideration is highly appreciated, thank you.