Skynet Worldwide Express
Reviews and Complaints

What a ridiculous company ! Delivery man left a notice asked me to contact office for the parcel. So i called everyday fro 6.9.2017 till todday, no one answered [protected].
Then I googled up the complain centre of Skynet head office. This is what I obtain from their website.

Skynet Customer Care Service
Skynet Worldwide (M) Sdn. Bhd.

No.4 Jalan SS13/5,
Selangor Darul Ehsan
Subang Jaya
Malaysia - 47500
Customer Support Phone Numbers
Phone:
+[protected]
+[protected]

The phone lines does not exist or not in service. What is the use of putting up telephone numbers that does not work? Lazada and 11 street should bar using skynet service. What attitude and ridiculous company is this? I hope the CEO or the owner of Skynet looks at this complain and take charge of your services!

saya beli tilam di lazada pd 23.8.17. sehingga hari ini 7.9.17 barang saya tidak dihantar. sepatutnya barang dihantar sebelum 2.09.17.
saya telah membuat pemeriksaan tracking dan dapati barang tersebut telah sampai ke skynet malim pada 24.8.17. saya cuba menalifon banyak kali namun tidak berangkat. amat mengecewakan skynet melaka.
tracking no: [protected]
sila ambil tindakan segera

[protected], my parcel which is buy from Taobao already reach on this Monday and until now the status still same wait for customs, we need to pay did u know, it is not cheap for the delivery fee.. Only bought a few things also need to wait so long, ... Can u make it as fast as possible, this is my track number [protected]... This service really haizzzz and bad... Please proceed my things as fast as possible please! Thanks.

Good Afternoon,

I am Nur Azrinah, would like to complaint on your skynet service on Seremban based. I check my tracking no [protected] at SkyNet websites and stated there on 28 August 2017 already Out For Delivery. It is still before our long public holiday here in Malaysia which start on 31 August 2017.

Today (5/9/2017), I contact Skynet Seremban to ask about my parcel, and the staff there inform me that the parcel was out for delivery on (30/8/2017), but I still not received it until today. Then, when the staff contact the staff who responsible to take and deliver the parcel to customer, and she said that staff FORGOT to bring out along my parcel to deliver it to me here at No. 11, Jalan Orkid 4, Taman Senawang Indah, Senawang Seremban, Negeri Sembilan. Then I ask when they will able to send it to me, she told me TOMORROW.

Oh, I really hope that your SkyNet mission: "SKYNET provides next day delivery for its courier services; international freight; Air and Sea; logistics and warehousing; pick & pack and special projects for customers" really grasp by each of your staff and company. I am really dissapointed with this kind of situation happen. Until this kind of thinking 'would no longer use SkyNet' services exist in my thinking. This is because, this is actually not the first time bad experience with Skynet service happen to me. The same thing happen when I purchase Washing Machine in Lazada websites, and your company was responsible to deliver it to me. During that time, it was SkyNet Kuala Lipis responsible for it. Luckily, Lazada helps so much on that matter to push your staff in Skynet Kuala Lipis Pahang to deliver it to my house there. More than one week late delivery you know. But I still consider to use your service here in Negeri Sembilan. But then that bad experience still happen.

However, I do hope that your company will educate your staff to became more alert on your company vision and mission to their customer so that customer will keep on satisfy using SkyNet services. Please take note on this matter as I am still waiting my parcel right now to be delivered to me. I don't think that I can go to the SkyNet Seremban to take it on my own. I paid for it to be delivered to my home, not to take the parcel at Skynet Seremban on my own.

Thank You.

I was received a call from [protected] on today, [protected]. He said he is from Skynet and ask me to go to the not my address for parcel right now. That time I have customer facial Then I request for can he come to my spa to pass the parcel. He said his job is only to send the parcel and they... ok nevermind i talk my staff to go the skynet because early my spa.. after that skynet dont have.. i call more 10 not answer my phone.. after that i call my staff number he asnwer he talk me i want need collect in store taman sri yacob jb .. and very langsi and gengster he talk me..

Info as below: (by referring your tracking website)
Airway Bill No: [protected]
Wed, 23 Aug 2017 Time Location
Departed to HUB 4:45 pm PASIR MAS (PMS)

I'd called 03-[protected], the operator said tracking system was down. She gave me Skudai ' s branch number [protected], even I said my address at Johor Bahru. She said just try to call Skudai' branch if my parcel is there. But, I'd tried call Skudai, no answer. I also try called JB [protected] & [protected] still voice mail.
Please fix your tracking system a.s.a.p & Please ensure the branch pick up the phone.

i send a parcel on monday, and they shld be the next day delivery which my client is urgent to get it. Until today, the skynet have no tracking update to the parcel. I had make a call iand was informed by the operate that I need to call another number because of this parcel is not in their department, cant check up, system down and so sort of the nonsense... total I make up to 5 different call to skynet, until the 03-[protected] the operator even not polite at all to ask the situation and ask me to call another number ed with 171 then hang up. How could this kind of services can happened in skynet? I totally disappointed and would not use your service anymore.

The problem is until now I have no answer where my parcel is.. very funny.
If there is really any operator check on such complaint, please give me an feedback!

I was received a call from [protected] on last Saturday, [protected]. He said he is from Skynet and ask me to go to the guard house for parcel right now. That time I was bath. Then I request for can he come to my door to pass the parcel. He said his job is only to send the parcel and they won't send parcel to door by door for apartment. And I still gently asking why the other Skynet Staff can send the parcel to door but he can't. The he started to threaten and shouted to me! "Sekarang U nak barang u tak! Ini barang u, u nak u Turun sekarang jug all!" I told him of course I want my parcel, I only want know a reason why he can't send the parcel for customer? I face with this problem so many times by Skynet before. I always have to come down to pick up my parcel at least 8times of ten. But that time I'm in high fever and chickenpox, I have medicine to show that I'm in an unhealthy condition. When I said to him my condition, he still refuse to send parcel tome or wait me. Then I start angry and said why he shouted to me even I'm gently for asking. Then I said I want know his name for complaint because
He was too rude! The he said" macibai u complaint la bodoh! U Ingat complaint Ada orang kisah u lag! Bodoh! [censor] you!" And some words I even can't write because too disgusting! After he shouted to me he hang up the phone.

I have no choice, then i came down to my guard house to find the driver. He was not at there.

I'm too angry and decided to Skynet Skudai Branch and looking for help. One of the Staff Skynet is very kind and trying to help me. He ask me to wait for the driver back. Maybe the driver can apologize to me. Actually what I want is only an apologize, not to fight or any actions. When I still take a coversation with the responsibility Staff, suddenly came another Staff show me his unhappy face, he keep stare at me and scold ask me not to buy things from online and don't use Skynet if I not satisfied Skynet. What I not satiesfied is their attitude! why a driver can be such rude to customer? And when i go to the office asking for help, ur Staff even no comfort me and keep challenging me!
Is Skynet allowed your Staff to threaten a customer?
As a consumer, I can't accept your Staff attitude is too rude! Even I'm gently to talk with them!
Finally I wait the driver back to the branch with Lorry VM 4257. And he refused to apologize with me and threaten me again! This happens in Branch Skudai! He shows me his gengster face said now he is in charge of the area Bandar Selesa Jaya, nowadays he will show me his power! He won't send any parcel to me from now! What can u do Bodoh! He shouted to me! Then I request for meet manager/ person in charge of Branch. Then one of the Staff serve me earlier told me they don't have manager... The manager is located on Kempas Main Branch.
And until now, still nobody follow this case. I feel so disappointed to you right now.
I want you give me a good reason and answer from you in 3days. Please contact me at+60 16 436 7605. If not, I will reserve the right to pursue the matter through legal channels.

On 17/8/2017, I sent a sealed enveloped document from Teluk Intan to Port Dickson. My code number is [protected]. Till today the document was not delivered to the stated address from Port Dickson delivery centre. Why does it take so many days to deliver the item. If you can't deliver the document on time please let me know via email : [protected]@yahoo.com. my. Once again I am very disappointed with your service and I will never recommend your service to my friends.

Hello,

I sent a parcel with skynet (booked over packlink.es) from Spain to China.

This parcel is lost and I don't know what to do.

I contacted packlink and you several times, but never received any answer.

I want to launch a research process. PLease find the parcel and ship it back to the original address.

The customer who should receive the parcel doesn't want to receive it anymore due to your delivery delay!

Thanks for helping me and please answer my mail using [protected]@mail.de

Regards.

Heiko Liepold

Sender: ABD RAHMAN IBRAHIM (tel:[protected])
Receiver: AHMAD IZUDDIN
Shipment: MOTOCYCLE& HELMET.
Problem: send on 19 august 2017 but until 23 august 2017 still not received despite numerous calls and enquires, calls very difficult to get through, usually nobody answer.
Comments: very disappointed and upset with your service.
Questions and action: where is my shipment now, what happen to my shipment. considering taking legal actions and complaint to relevant authorities.

On Friday (18/8/2017), one of your courier guys came to my office at Pusat Komersial TSB, Sg Buloh.

He knocked on the door and said "Ada barang". Normally, staffs from other courier service would walk in and ask me politely (since my table is close to the office door) but not him. He just stood at the door and wait for someone to come an take the item from him. I asked him "Untuk siapa?" he mentioned my colleague's name who was out for site visit so I pointed at his table (signalling that he can place the item there) but he ignored and said "Panggil dia sini". I was dumbfounded.

Never have I ever experienced such rude treatment from a courier staff. I don't know if this is your SOP (not allowing your staff to walk into office premises) but you have to do something about it. Other courier service company had no problem putting parcels on their customer's table. Oh and he did't even smile the whole time.

normally a courier should be receive in the following day from the date we sent out. But this time really make me dissapointed. I have an urgent document which my client sent tome from Johor Baru to Melaka. My client sent me on 14/8/17 and courier company pick up doc on the same day but until now 18/8/17 I still have not receive! When I log in e tracking I saw the information stated there is no one in the office 5.28pm 15/8/17 but its IMPOSSIBLE cause our office hour is until 5.30pm but on the same day I have colleagues which work until late night 9pm!

I've been waiting for this item for about more than a week. And i need this items URGENTLY! Ive been checking my tracking number everyday but my item is stucked in seremban for about a week?! When i called they told me that there's no driver to send. Is that a valid reason for me accept? Your service is so bad! Please improve and please be responsible for what you have done. I REALLY NEED THEM URGENTLY! I waited for a week but now i cant wait any longer

[protected]
this is an important documents with due dates which i need it urgently. I am very dissapointed with skynet service. I have been waiting all day yesterday.
The status is unclear. Ive tried to call many times your operator. The first one promised to return my call in 10 min. Waited until the office hour ends (30min) still nothing. Later make a second call, the operator take my cellphone number as office will be closed, to updates any reschedule delivery.
In system you claimed that delivery was delayed due to heavy rains (despite that all other courier services still manage to come over to my office to deliver as usual either by motorcycle or van) .
But today when i received my document, your courier guys said his on leave yesterday. Should be some one else take over the task but no action has been taken. Your courier guy said he has a lot of delayed parcel to be deliver today in a very rude way without even see my face and just walk out the door.
I've been using several courier services before, never before encounter such a bad service like yours. Will never using skynet service again and inform all my members

Skeynet awb no: [protected]:

Sender: lim chon beng (tel:[protected])
Receiver: m/s adillah a . nordin
Shipment: important urgent legal document.
Problem: send on 10 august 2017 but until 14 august 2017 still not received despite numerous calls and enquires, calls very difficult to get through, usually nobody answer.
Comments: very disappointed and upset with your service.
Questions and action: where is my shipment now, what happen to my shipment. considering taking legal actions and complaint to relevant authorities.

My tracking is [protected]. That is my medicine and I must order form usa. Now my medicine finished already and I tracking I see morning today got worker of CR3 take my items go out at 9:30am but until now I not yet received. tomorrow morning I go Johor bahru because my auntie died and I think least I must stay there 1 week. Pls give me know number contact of worker now keep my items. I will contact direct with him. Thanks so much. My number fone is [protected]. Thanks

Why do you have a liar lorry driver & a rude one too working for Skynet ... [protected] is his phone no ... yesterday, Saturday 5 Aug at 6 pm he called saying the lorry was broken down so he promised to deliver the mattress today Sunday 6 Aug ... I've waited & waited but not one call from him ... so I called him instead ... again he said lorry was broken down & will deliver tomorrow Monday Aug 7 ... I've waited 2 full days of my weekend & wasted the days at home ... now he's saying he's going to deliver the mattress on a weekday which is a working day ... told him no one will be at home ... he replied rudely using bad Indian word "podah" & hung up on me ... I dont want him to be delivering my mattress anymore ... Skynet can find another driver with a better lorry & a much better manners ... unless Skynet only hires rude, rough & lazy also liars as Skynet employees.

Dear Sir,
I wish this mail finds you well,
My shipment AWB: [protected] was on March 2015, by your agent in Yemen.
According to our situation the agent was closed and traveled out side, after long time following and looking they give us this AWB no. Mentioned above.
The shipment was from USA, please help me to find my shipment. .

Thank you for your quick reply,
Regards
Samir Fattah
My email: eng.[protected]@gmail.com
Mobile and whatapp: 00967 [protected]

I've just received my parcel from skynet as i bought something from lazada amd it was delivered to me by skynet. Your employees are terribly rude to me as I was late coming out from the house. Our phone number is always provided for any enquiries. Was it so hard to give me a call if i did not responded to the doorbell? THE WORST SERVICE THAT I HAVE RECEIVED EVER AND I WILL NEVER USE YOUR SERVICE AGAIN