Sonic Drive-In
Reviews and Complaints

We were waiting at the drive-thru about 10 to 15 minutes for small slushie and two Sonic Blast ice cream first the slushy my brother got was a grape slushy and was given to him water down really watering and then waiting on to Sonic Blast ice cream one Reese's Pieces and the other one M&M's the guy that was making it was not handling it right I understand that he was disabled from one hand but still using his arm against his chest to make the ice cream ice cream all over the cup all over his shirt it just makes me not want to go over there again and just for me to sit there and watch them they thought it was funny so something needs to be done ASAP

1. Menu system on line is terrible. All I wanted was a double Cheese burger with lettuce, Mayo, Tomato and Onions No pickles. What I got is a junior burger (smaller than regular) with no mayo, tomato and anything else but pickles. The menu is very hard to understand because it kept adding items that I did not want. And then when I got ready to place the order there was no evidentiary item to click on.

2. Also, Could not check in. Phone kept say LOADING OVER AND OVER.

3. Receipt did not match what was delivered.

4. Have to say I gave Sonic a chance, but I'm doubting that I will every use the app again. Good Luck with Dat.

It's terrible when you pull into a sonic in tunica, mississippi and you push the button to order and you sit there 15 minutes and no one helps you. So we ask a worker if the stall was working and he said yea and still no help so me moved to another stall and pushed the button and waited for another 10 and still no help. No wonder all the workers were sitting outside talking and laughing. We will never be back there. Crappie service. We will never be back.

Simply ordered 2 fountain drinks in Drive thru. Pulled up to window and paid. Sat for 10 minutes till girl walked to the window and asked if I needed her?! I told her I did not get my drinks. She seemed very confused. Saw a makayla D. Walking back and forth between kitchen and dining area and she didn't come to the window. Must be a bunch of kids running sonic now! Will not be going back anytime soon!

I ordered a chicken sandwich meal that took almost 15 minutes to come, when it did I said thanks and left. I live about 15 minutes away so I decided to eat in the car ... I couldn't even bite into the sand which it was so old! And hard! It hurt my teeth when I tried to bite it! How disgusting how could you serve anyone food like that! Waste of almost $9 on food that wasn't edible! Disgusting!

Came to sonic at 8:00 and got into the drive thru. I ordered a coney meal and I asked for a slush she said there were no more slushes. Then she asked me to repeat my order. Then when I changed the drink to a cherry limeade and asked for a milkshake she said no shakes after 8. So I said hell no and went to McDonald's. I literally never eat there and was trying to try something different. It was a mistake. Terrible store.

When I went to Sonic today one of the workers there was rude as hell when I was on Facebook I was going through it when I was waiting for my order I asked one of the workers there was it true what they were saying on Facebook that one of the workers here named Nancy Alcoser was convicted of prostitution and prostitution of a minor and the girl was 14 years old and her response to me was mind your own [censored]ing business so I told her I didn't want the food I wanted a refund made my family and friends would never ever eat at this Sonic ever again thank you

On one occasion I ordered an order of tater-tots and a drink. After 40 minutes and I was now running late I had to tell them I needed my food or a refund. They gave me a refund at this point 45 minutes into an order of tater tots and a drink. A few days later on 09/02/18 I sat at the drive thru menu for 15 minutes with no response. I thought the speaker may have been broken. I drove to the window where a female appeared to be on a cell phone, saw me and turned her back while I sat for another 10 minutes with no kind of response before I left to eat somewhere else.

Pulled to stall #20 and pressed the button. It took a long time for someone to ask to take my order. I proceeded to state my order. And no one ever responded. So I pressed the button again. Processed to order I was cut off and she stated the ice cream machine is down. Then I proceeded to order something else. It was another 15 minute wait. You promote I cream all over the place and the ice cream machine is down. And you're rude. Very disappointed! It's not even 5 cars why are we waiting so long.

I was at the 2204 Midway rd, Plano, Tx 75093 at 7:45pm September 2nd. I tried to order my food. The child on the intercom was using a cartoon voice the whole time I was ordering. If they want to [censored] around on the intercom how do I know they aren't [censored]ing around with my food? I just pulled out and left. I was there 2 weeks ago and l kept repeating my order but what was on the screen didn't match so I left then as well. I'm done with this company.

When I brought me and my 8 year old son threw this drive threw thinking oh this is good because before this I loved sonic, but now that I've heard every "employee " cussing up a storm and sitting. For 20 mins before my order was even taken I'm starting to second guess a lot of my choices with y'all. The service was by far the most terrible I have ever had and seen I watched all of them horse playing and making a mockery of there jobs. But if that's how you do things then we WILL NOT be visiting agian! And I will make sure to let family and friends know as well!

We waited over 30 minutes to get waited on and then they apparently forgot about our order, they started serving people who came after us and never told us anything, nothing happened until we complained and then they credited our debit card. Staff members were standing around laughing and talking, not even waiting on customers. The manager Dawn apologized stating they had been out of ice cream all day.

So yesterday I went to sonic and got two drinks the drinks were correct but the service was horrible the board was answered nicely but they took a while to bring out two simple drinks. And the man that brought out our drinks had a manager shirt on 1 he did not say his name and he came up with an attitude and 2 when he read it to us he didn't give us time to even say yes he rushed us and said "yes or no" he is not showing his employees how to treat their customers at all ! Need better managers

So I ordered a shake from sonic which looked great! Until I got home and wanted to eat the cherry. Well to my surprise one of the employees took the liberty of eating half the cherry and putting it on top of my milkshake. This is the second time this has happened to me and it's only the fourth time I have ordered a shake. How disgusting is that? Some stranger eating half a cherry then putting it in your milkshake.

on august 26 i attempted to use sonic app at a sonic drive in. your app would not let me pay for my order which cost $1.07. the car hop came out and told me to stop using the app because the order had doubled and their computers were acting up. At that time error prompts was on my app. I had 2 sonic digital cards one had $2.33 and another for $5.00. All of a sudden a reload prompt came on my screen and automatically loaded my card with $10.00. I left sonic without my order because i didn't have any cash on me. there is documentation of this at the college street sonic. i was charged -$1.07 and again $1.07, -0.18. Also i did not have my card on auto reload. Yes, the store has documentation of this. Dummy me passes another sonic (both of these stores i visit often) and the same thing happened. and i was charged $-1.23 and left with nothing. He tried to force the order through from inside but could not. this was at the highway 105 store.i was then given a phone number to call.i would like a refund and my $10.00 back on my debit so i can uninstall the app never to use it again.

I went to the Sonic off Hwy 59/69 in Rosenberg Texas and ordered a grilled cheese with extra cheese and bacon, when I got to work I opened the sandwich and I looked it had BLOOD on it, and no I checked and checked it was not from a tomato or anything it is blood and turned my stomach not to mention I have to stay hungry now until I can get something later in the day

I went Sonic America's Drive-In at 4130 Kirby Parkway.I pressed the red button to order and was ignored!The employee with the headset was walking talking and laughing, never once looked my way.So after I pressed the button a second time with no response, I decided to go on the other side.As soon as I pressed the button, I was greeted with laughter as he took my order.The young lady brought my Sonic blast out and we exchanged money.I asked the young lady was the other side closed and she began to laugh.She said"Did he tell you that ?" chuckling as she spoke.I said no but you just confirmed he was being rude to me. She just said have a nice day while walking and laughing.I felt so disrespected and hurt by being picked on to play games with.I have never been treated like that as long as I have been going to any restaurants. I feel like poor and sad customer service represented today atSonic should never happen to anyone. Then my daughters were in the car to witness such behavior. This situation should be dealt with immediately before anyone else be subjected to such behavior.

This is the second day in a row where it has taken over 40 mins for someone to even come on to get my order and there are maybe 5 cars here. I've moved stalls and still nothing it's been so long the button has turned off several times and multiple people have left It's not even happy hour. Literally at least 15 people have left this service is something I wouldn't have expected from sonic

Went to the Totowa NJ location and this is my 3rd and last time! First time hop handed me the milkshake lid half on spilled all in my car and on my clothes. No problem accidents happen bring me some napkins. 2nd time drive thru lid half on spilled on my clothes as I'm taking cup from employee. Today drive thru again handing me two drinks one in each hand. She's pouring the excess drink out of one cup on the ground out the window splashing my vehicle, and guess what the lid is half way on the other cup with juice spilled all over the cup. Very disrespectful to hand a customer drinks like that! Sonic please invest in better employees or ethics training. SHAME ON YOU! ANOTHER GREEDY CORPORATION! WANT OUR MONEY, BUT DON'T INVEST IN THE GROWTH OF YOUR COMPANY! #SONIC #NOTWITHMYMONEY😠

I'm done with trying to buy any food or drink from the Winchester, KY location. Every time my husband and I go there, they screw up our order or forget to give us something that we paid for. Today, I ordered two medium ale-8 swirl slushes, but you can only get them in large because "they are a promo drink and won't be around forever." So I get the large, "but you can't get the happy hour price." I pull away with my drinks and what do ya know, they are regular ale-8 slushes. This location clearly needs better management, better employees, and better training.