Sonic Drive-In
Reviews and Complaints

I am a carhop. I am always getting called names and fussed at for not working when all I do is work. If I'm not stocking, I'm making bags. I keep getting told to do all cleaning chores like wipe down tables, clean windows, etc. I'm the only one that does not get a break. I can go in to work at 9, the other carhop and drive through worker will get a 35 minute break back to back leaving me the only carhop for over an hour, with little to no help from the managers. I ask for a 15 minute break, but there is always some excuse to why I can't. I barely have time to eat without being told to do something. They worry about having one carhop taking orders out when it's anyone but me working. It is a very hostile working environment, and nothing is being resolved.

I was a regular customer at my local Sonic Drive-In in Whitehouse, TX until recently. I have gone there for three different advertised promotions this summer and have left disappointed each time. The first one was for a frozen drink promotion & I was told the ice maker wasn't working. The second time (I believe it was July) was for a shake promotion (which I took my parents to) & I was told the ice cream machine was broken. Tell me, what is Sonic without shakes & ice cream? The third time was yesterday for a "50 cent corn dogs all day" promotion & I was told they were out of them. I am not normally one to complain but this pattern is not only unacceptable but also borders on being unethical. Please do not send me any more halfhearted apologies & excuses from the local manager/owner.

My daughter is a sonic employee that has been there almost 2 years started off on the fountain &'d now she a manager in training well therewas a incident where a customer was complaining about the price of there food not only did she explain why the food was pricy she also consulted with the co manager to better explain the prices to them and the end result was she was rude and didn't need her job keep in mind this is her first complaint since she has been at sonic but not only did they take her shirt she is no longer able to carhop answer the boxes or work the fountain there has been similar incidents in the past with other employees but not all of them received the same punishment

To whom it may concern,
I would like to make you aware of an incident that occurred on Wednesday August 17th, 2016 which encountered my daughter Brittany Goldy and a manager Zairre. She told me he had made vulgar comments toward her. She was counting her drawer Wednesday morning and Zairre was standing behind her recording on his phone and said "damn she's got a nice ### for only sixteen" she replied "excuse me" and his response "oh don't worry I'll delete it." My daughter then making Waqas a manager aware of the incident, Waqas then making the two general managers Kristie and Joshua also aware of the incident.
Sincerely, Mr. and Mrs Goldy

I have been going to the Sonic in Savage, Mn. since it opened a few years ago. I've been to this Sonic many times. We had waited impatiently for Sonic to come to MN. We had moved here in 2001. I am 61 years old and grew up with Sonic in Norman, Ok. When we were teenagers we spent every Friday and Saturday night cruising Sonic on Lindsey St.. It was a favorite place to take my grandmother who loved the fish sandwich, for me it was almost always a #2 cheeseburger. I won't be going back to THIS Sonic or possibly any other. I realize that menu changes have to be made over time but the food should still be good. What happened to your buns? Dense, chewy, flavorless, definitely NOT suited for a hamburger. The first one I thought was a fluke but the second one was an absolute. I had to take off one side of the bun to eat the thing and it wasn't worth it. You've lost us for good but thanks for the memories. If this change is only to this particular location perhaps you could suggest a return to tradition. If not, then please let me know so I can make the drive to St Paul. I appreciate your time and attention.

July 1, 2016
I responded to an advertisement on Facebook, for four free Super SONIC Bacon Double Cheeseburgers. First, I had to answer several questions and once I did, I was told that I won these burgers but before I could claim them, I had to post Sonic advertisement on my Facebook wall, then send message to 15 of my Facebook friends, with this free offer attached to that message. After doing all this, I clicked the "submit" button on page that this Sonic offer was being made, only to get the message that I did not complete the requirements, i.e. that I did not send message to 15 friends. I did and I have a screenshot showing that I did. I also took a screenshot of this Sonic offer . I don't know if this will be of help but here is the link that states that Sonic is providing this offer and how to get it: http://sonicdrivein-com-k929u822e960.freeey.com/sonic/?W140d756M494 You will find that I have attached both screenshots. The 2nd picture shows my Facebook Message section, showing message sent to 2 listed names plus 13 other people, equaling the 15 that I was required to send the Sonic message to.
Respectfully submitted,
Nalani Briggs
Saint Augustine, FL 32086

Dear Sonic Representative,
My mother, my son, and I went to sonic June 20, 2016. When we were placing our order, the lady that took our order was rushing us. My mother asked for a kids meal first, and the lady ask is that all. Then we went on with the order but throughout the whole thing the lady that took our order ask after everything that was said is that all. Although we got our food and it was good, the lady that took our order should have been more patient with us. On the receipt it has the name Desserae in it I assume that this was the lady that took our order.

Thank you,
Sybil Kirk

Unfortunately I down loaded the app to my phone & stored my credit card information, b I g mistake! Was browsing through the app & literally barely touched the gift card for $25 displayed at the top! Instantly it charged my card with out ever asking to confirm or anything! I called the customer service line the representative acted unconcerned & basically told me someone would call in a couple days & that she couldn't do anything! Scam is what I call that! They are there but can't do anything?!?! Could take up to 4 days to refund me but literally took 1 second to charge me! Do not download this app! H u g e mistake!

I work for sonic I have for 6yrs. I can't even understand how the location is still open no employees wear gloves, they drink and smoke weed while on the click, they leave for hours and stay clocked in. Employees have sex with the boss and get special privilegeds I can not continue working at a nasty play . they clean dishes in stuff that's used to mop the floor never clean ice cream machine. Its just nasty I feel bad for people eating this food not knowing what their actually eating after. One of the manager locked doors and act if no one was working when the audit person came to door.

I go through this drive-in often and the drive-thru lady is usually rude but this day it was beyond my limit. She didn't give me a receipt and when I asked for it, she said that they couldn't--ok, fine. She hands me my drinks and there's a strand of hair on the top; I tell her about it and she rolled her eyes and closed the window in my face. She eventually fixed me a new drink but the way she handled it very unprofessional and disgustingly rude. I won't be going back there again, I'll just get my chicken strips from the Popeye's next door from now on.

I pulled in at 2:33 pm to place a large order after 10 minutes I pushed the button again still no one answered so I thought the button was broke so I moved to another spot pushed the button again waited 10 more minutes still nothing pushed again still nothing so finally left after 48 minutes that was just to much. My order was going to be 3 wakey packs, 4 no. 1s combo and a footlong chili cheese combo. Well needless whataburger got my business. Even though my great grandbabies were mad at me because all they like are your wakey packs. I would never have waited that long had it not been for them. This was on may, 11, 2016 at 1307 grand ave. Gainesville tx. As far as I am concerned I will never go back there. Futher more I was watching people pull in after me and they were getting their food orders. Thank you ruth jones

On thursday may 5th around 12:30pm a co-work and i arived at the sonic drive in restaurant together and i placed my order and then i explained to the employee that my co-worker was going to place her order next on a different ticket. The sonic employee insisted that we both put our orders together but we did not want to pay on the same ticket. The employee then said my co-worker has to wait. So we did, after waiting for approximitly 8 min. And seeing him take drive up and drive thru oderders we felt very dissatisfied and left. The employee then ran outside and yelled why are we leaving, i explained why. He then explained that he had to take other orders of people showing up, i explained to him that both my co-worker and i arrived together and before the other people what he was taking food orders from. He then said not to ever show up again, i was shocked by his behavior and asked for his name and that i would report it to corprate office, he said his name was jeff and he's the gm there at sonic drive in in the city of delano california.

I went to the sonic at 14617 NE 23rd Streer in Choctaw, OK during happy hour and placed an order for 5 drinks throughout the drive thru. I repeated my order 3 times because the person taking the order kept getting it wrong and finally it was repeated back to me correct. I pulled up to the window and waited, when I was about to pay, I noticed letters on the cups. I asked the employee what they meant, she said blackberry and raspberry (BR) and the other drinks I'm not sure if they were correct or not. I was told to pull into stall number 14 and she would fix them and get them brought out to me shortly. I pulled into stall number 23 because there was no #14 on that side and the ones next to the patio area was full and #23 was the first one available. I waited about 25 minutes and was getting frustrated, I pushed the red button and asked if they forget about my order that I placed through the drive thru and was told she didn't realize that I was on #14 stall, I told her I wasn't at that one that I was on #23 stall. I frequent that sonic a lot and they know that I'm a regular customer there. I saw a female come out with the drinks and go right back inside. I waited again for another 10 - 15 minutes and finally a male employee brought my drinks. He told me the pice and I paid him and commenter to him that I shouldn't have to pay because of the time it took to get my order. He was very polite and courteous as I was explaining the situation and said "I'm sorry about that ma'am!". When I got home a few minutes later, I was unloading the drinks from the drink carrier and noticed at the bottom of the carrier, "HAVE A SUPER SONIC DAY'" was written by an employee there. I DO NOT appreciate the sarcastic comment in no way, shape or form. The comment was unnecessary and not called for by any means. I was not disrespectful to any of the employees at any time. I have attached photos of the drink carrier with the sarcastic comments written on it.

I would appreciate any assistance that you can give on this matter. This kind of customer service is unacceptable in my opinion. I can be contacted at the following email [protected]@aol.com.

Photos attached.

At the Sonic in Camden, Arkansas when you order a slush or shake you are charged an additional charge for the flavor. I don't mean an extra flavor but if I order a cherry slush I will be charged 25 cents for the cherry flavor. I have no idea if you order a slush without a flavor what you would get? The same scenario applies to their shakes also. If they are going to charge for flavors they need to post it in their total price not as a hidden cost that they try to sneak on the ticket thinking the public is too stupid to catch on. I purchased a cherry slush today and was charged the additional 25 cents, just think how much money they are stealing from their customers, shame on you Sonic!

Kaye Binns
985 Dean St.
Camden, Ar. 71701
04/15/2016

We wen to Sonic in Lexington, Ne on April 2 at 11:30am We ordered a foot long and fries and a number 2 with onion rings and coke. This is the first time the have had onion rings when we visited. We got the order and there were no fries, the onion rings were burnt and the coke had no carbonation. It took another 10 minutes to get the fries. I will never waste my money here again. The food sucks.

Yesterday at about 5:10 pm I went to clock out from my shift and one of the managers stated " you must wait to clock out until someone tells you, I have to make sure you stocked up you station" I replied " OK! I'll wait but I always stock my station.” she said " well you didn't yesterday!" I stated that I had been off for the past two days so she clearly had me confused! She continued to go back n forth about how sure she was that it was me. I said okay well when I come in here at 8 am and have to stock up everything then whose wrong? She caught an attitude and stated don't expect many more hours and asked me to leave, I left. Today at about 9 am I was called and terminated by the general manager who is also her husband. I am only complaining because I made sure I came to work everyday! And completed my job to its full extent and I feel I was only let go because of our disagreement. Its plenty of children who work here who do not do what they are supposed to making my job 10x harder when opening the store. Trying to car hop, set up stations, prep and take orders in the morning is a lot to fall all on one person. I just feel like my side of the story was not heard and they get away with a lot of unfair behavior because they are in charge together. Also my hours had already been cut after my last check because he stated my check was too big and looked like a managers check. His wife will be scheduled to car hop and still receive her manager pay at the same time and keeps her tips to me this too is unfair to the young car hops who only make 3.25 an hour already. I refuse to give any sonic my business anymore because of this here.