State Farm
Reviews and Complaints

We had State Farm and boy was it a mistake. They take your money and write your policy so you’re not covered. Completely dishonest with my experience. They lied many times. I reached out to my attorney he said there the worst one to deal with he said there almost impossible to have them pay for a claim we pay $1300 a month for 3 years only to find out no matter the situation I was in they would make you go after them for a claim to be paid you could have saved the money and payed for the problems you can look on social media and you tube exposing there in ethical tactics. I feel as if I had been robbed and anyone who asks me I will give them my personal experience I could only imagine the poor elderly folk losing there homes and State Farm not paying there claims.

As someone deeply connected to the insurance industry, I understand the importance of reliable coverage. Looking at the reviews, it's clear that State Farm has had a mix of positive and negative experiences. While some customers praise the personalized service and long-term relationships with agents, others express frustration over denied claims and poor communication. It's essential to weigh these factors carefully when considering State Farm for your insurance needs.

Cindy and Sue from the Hillsborough, Nj office, are the best ever. They followup immediately, and are so helpful. I have been with State Farm, and changed agesnt to Cindy, and the best thing I ever did. With the last storm, I cannot tell you how helpful they have been.

After a devastating barn fire which spread to my home... State Farm has been better than "a good neighbor"! My adjuster, Jennifer, is stellar in understanding my loss and works majic getting things going. Always answers my calls expediently, very knowledgeable and explains things in general terms. Couldnt be happier despite it all.

Hi my name is Jonathan Burton I went to 251 East 138th Street Bronx New York State farm office it was the easiest time I ever had to get auto insurance in my life Hielly Martinez made me feel very comfortable and like I was part of a family I recommend anyone who is looking for auto insurance to go to the address in the Bronx and see Hielly Martinez and see what I'm talkin about God bless thank you for the respectful experience

I called to review my bill and was promised a return call that never happened. I called approximately 10 days later and spoke with Ms. Julie Wilson. She not only apologized for the dropped ball by another associate, she took time to review, explain and assist. I felt valued and appreciated. It made the difference of me taking my business elsewhere. Thank you, Ms. Wilson. I truly appreciate that customer service is still a thing in business.

My husband and I got into a car accident in July 2020, was not back into my home state yet. Car got hit, shoved off a bank and flipped multiple times. I thank God for his hands being put around me and my husband but state farm was there and on it, they had everything ready for me when I got out of the hospital and the next day for the rental car they didn't hesitate or wait for the other guys insurance. They made me feel like we were what they first concern was. I highly recommend State farm.

If I could put negative a thousand I would. I do not recommend being with state farm. Please do not put yourself through the stress and negativity. What I am about to tell you is only part of all the nad things they've done to us

My grandpa has been with state farm insurance since the 1960's. We have had great service up until the last 6 years. Everyone has always told me they were $#*! And told me all bad things about them but I always stood up for them. Well i'm here to say that was a slap in the face. We have filed a total of 8 claims this whole 60 years he's been with them. 3 for car wrecks, 1 being our fault, 1 being both parties fault, and the other one being the other parties fault but they did not have insurance so state farm had to cover it. Another claim was when my car got stolen. There's was $1500 of damage done to it when it was stolen. They spent $15,000 fifteen thousand dollars bringing in state farm lawyers and investigators to try to prove my daughters dad and I were lying about it getting stolen. Mind you it would
Have been only $1500 to fix the problem. They treated us like criminals and racially profiled my daughters dad, even tried to get us put in jail for fraud. But guess what they couldn't because we did not lie, it was not fraud, my car really got stollen. They are ignorant and even belittled me so much it made me cry. Which infuriated my grandpa and he confronted our representative about it and he said "there's nothing I can do that's what they do to people" they have lied to us multiple times. They cancelled my road side assistance because I had 2 incidences "too close together"
We pay by the 6 months. I pay for my cars I own and my grandpa pays for the other cars because we are on a family plan. Well last time it was due it was $800 each for my cars. It's usually $600 each. I thought it was a one time thing and I paid it. But then I got another bill for $800 for the 6 months for each car. So I asked my insurance representative why it went up $200. He said he didn't know and he couldn't figure out why. There was also nothing he could do about it. They also called us and told us we were late on an insurance payment (again we pay by the 6 months) but they called 5 months into this last payment (that was most definitely paid I have plenty of proof) and said we were late on that payment. Why would you just now be contacting us if we were 5 months late on a payment and we still have coverage. So she went back through her system and called us said that she was "wrong" that it popped up it is due next month and she thought that meant we missed a payment. Is she dumb or what? Then proceeded to tell us we were 2 car payments past due. Which isn't true. And how would she know if it had been true. We never have been late on a payment. We are actually 2 months ahead on every car payment we have. So I called the bank that gave us the loan for this car and they said they have not communicated with state farm at all. That that would be illegal to do without our consent. That when someone calls about an account, they have to verify they are that person, and then everything that is discussed and done is written in the notes of that phone call and put with that account so they can go back and look for future reference and such. I know someone that recently stopped working for them and she said I quote "I will not work for a company that is dishonest, deceives, doesn't care about their clients, tries to screw them over, does not act in way insurance companies should or any company should, and treats people like criminals. We are here to help not to screw people over. But state farm does just that. Their clients pay extremely high prices but cant use their insurance half the time because state farm is trash and wants to fight every claim that's filed. I have morals and values and working for them makes me look bad. I can't believe the things they are doing to people and the way they are treating people. I will not work for a company that is more than greedy, takes advantage of people and manipulates people. I'm thinking about calling the better business bureau and I encourage you all to as well!"
I know for a fact (from another person I know that currently works there and is getting ready to quit because of that horrible things state farm does) that they will do absolutely anything and add fake charges to people's bills just to get extra money.
So with that being said state farm this is what I have to say to you for screwing all your customers over (especially ones like my family that have been with you for 60 plus years) and not doing right by us. Screw you. I hope the whole company goes out of business and it really shows what kind of people yall are.
Remember when you said you would drop me if I filed a very very small claim well heres me dropping you horrible people.

Must be lower.i will forward more information. If wasn't stomach virus i had dashcams paper receipts all parts got for me install by me. Proof to dmv and back by Walmart 2019november 20miles, odometer reading is exempt 10 yrs older,no mileage needed antique states florida.new york is called safety I have my State DMV inspection licence.dec 2019/ 0 miles like bench.stuff on car.same all year 2020 /0 Miles,no movement car stayed in garage.yea same 2021 /0 miles,2022/0 miles,2023/0 miles and car covered since march 1,2023.you guessed it same.car alarm, club, autolock talking since I got the install my me and remote start.hid is now update to LEDs.all bulbs LEDs in out etc.before got here 10\ 2\2019 did stainless steel brake lines all,tranny cooler lines,etc heavy duty radiator aluminum straight fan 2 electric fans.heavy duty thermostat.stainless steel upper and lower heater hoses.lots lists Strong holley tbi fuel injection carb update from oem version.140amp alternator.big battery 1000 cranking amps.air shocks rear. Regular acdelco fronts all new parts acdelco.undermy discount I know everyone junk yards to dealers.heres needs oil change, antifreeze change,clean k&n air filter, fuel filter.soo much more.to say heavy duty moog springs front and back 3 inch to 4 inch higher.but forward quote New York.but she screwed upped.do proper qoute and honor it.no life insurance,dont you dare ad my parents.i live with them i dont rent or own a home,i am unemployed since 9/29/2011 from sears melivile ny.no crap of app's or add drive save to a old obd1 or gm01 connection.car 10 miles dmv and back Nov 2019 registered fl.dashcams as proof.than dec 2019,0 miles/2020 0 miles/2021 0miles/2022 0 miles.i have lots of proof on laptop to bring my external hard dives etc.everything counts.desanstis gave executive order.customer is always right.finaly all years sitting outside bethpage ny till transported to this house 10/2/ 2019 finally in garage oct 2 2019 ctek maintenance charger top up.1 day now you raising my insurances without showing up at house aka breach of contract,customer bad faith to statefarm,according to your ad tv states and online customize ins what i can afford and what i need not you scum thiefs.did already a neg review on google for this address Jason Thompson - State Farm Insurance Agent 119 NW 137th Dr Ste 20, Newberry, FL ***,read it,multiple times requested on line and in person failed to do as per customer requests read all files attached as evidence herein.plus fl attorney general and fl insurance who makes sure that you do as told will receive all info.plus i want credit back to credit card over payment from 11/28/2022-10/28/2023.no excuse no run around or lies,must be between $10.00-$15.00 not 1 cents more, per month for every 6 months.my state farm agent never was there hiding and you breach of contract must show up at house to do proper quote see car.but all pics will be provided.Thank you for using the free services of the Better Business Bureau (BBB). We have received your complaint. Your complaint submitted on 6/21/2023 against State Farm Insurance Company. Your complaint was assigned ID.7 months ago
Comprehensive Coverage
$33.52 / 6 mos
No Fault Coverage
Aggregate Limit $10,000
$57.60 / 6 mos,i dam told you since nov 26,2022 and your [censored] employee promised me this will be removed its not needed. Comprehensive Coverage
$33.52 / 6 mos
No Fault Coverage
Aggregate Limit $10,000
$57.60 / 6 mos.you still charging me now bbb and a neg feed back will be posted. Now you must credit to credit card nov 2022,dec 2022,jan 2023.over charging me.theifs.do proper qoute and honor it.no life insurance,dont you dare ad my parents.i live with them i dont rent or own a home,i am unemployed since 9/29/2011 from sears melivile ny.no crap of app's or add drive save to a old obd1 or gm01 connection.car 10 miles dmv and back Nov 2019 registered fl.dashcams as proof.than dec 2019,0 miles/2020 0 miles/2021 0miles/2022 0 miles.i have lots of proof on laptop to bring my external harddives etc.everything counts.desanstis gave executive order.customer is always right.finaly all years sitting outside bethpage ny till transported to this house 10/2/ 2019 finally in garage oct 2 2019 ctek maintenance charger top up.now 2023 still same no movement.qoute was Your personalized quote
Insurance premium:

$31.61/month

$189.66/six months

Discounts applied:

Good Driving, Annual Mileage, Passive Restraint, Anti-Lock Brake.then charged more.Total Amount

$194.45.your guy promised me the no fault and comprehensive coverage is removed until i add back,it when car is ready to be on road,received threatening letter pay full or lose policy, i was agreement per month.see you there before you open make sure your there.i payed 11/28/2022.must be end of each month, this month dec 2022 waiting on next billing nothing online slow pokes lazy, but gotten that letter.do as i was promised and i told you,bbb,consumer affairs,[redacted],neg reviews all over the internet.take that 5 bucks off also.respond now.i want this fixed asap and now also you will see pics of proof and video of car sitting and then a field trip to my house to see car then back to your job site no excuses.you ignore this you lose your jobs.do as your ads say i am in charge what i want on policy and pay what i want. Not you.honor my request or mechanics lien 4lf3 by nys inspection licence,desantis executive order do as the customer request or face jail time breach of contract,state farm to me customer bad faith,bait and switch and raise my policy and failure to have customer to unable to view and pay his bills on line.respond by emails only right now.to notify you that you currently have a new message with BBB in regards to complaint #***.Policy number Policy type
Amount paid
State Farm Payment Plan [protected] $31.59
K87 6552-E30-59
1985 CHEVROLET MONTE CARLO - 2D CPE GAS
Total amount paid $31.59,Total Amount

$194.45.new Apr 8,2023, 2:18?AM,Policy number: 594K***
Amount you're paying:

$217.62.now newest Oct 7,2023, 12:29?AM Policy number: 594K*** raised to disgusting $247.64.i want another agent and have it lowered to about $80.00 bucks every 6 months,i know you used lexisnexus on Sep 27,2023 LEXISNEXIS Credit Report.knock it off,i have 0 credit history,respond asap.do as told.

My house suffered a flood on September 21, 2023 and almost 80% was affected by the flood, State Farm is neglecting to pay for the repairs of this accident, it is even neglecting to pay the rent for the temporary house, we only received the first rent and To this day we are awaiting payments for the subsequent months, which are November, December, January and February. We even have receipts for food expenses that State Farm is not reimbursing us for. We have sent all the receipts and the rent payment checks more than 4 times to various adjusters and also to my insurance agent, but they keep neglecting the facts and keep ignoring my case, I have cancer and I spent all my money paying the expenses for renting the temporary house and also for food. I need get paid urgently for all that expenses for I can come back to my cancer treatment.

my car was damaged while in the parking lot at a flea market. I did not see the damage to my car until the next day. I was told that because I didn't file a police report or have proof of what happened via a video camera I would have to pay for the damages myself or if they paid for it then my insurance rates would go really high.

My agent NEVER tried to call me about the situation. They said that they had but I answered all of my calls for weeks. I was also punished for not using the drive safe and save beacon. Then the last thing that happened is they have my debit card on file for auto pay. They tried charging me twice in one month so the funds were not there. I was getting billed through the mail to my old address and they have my new one! So they canceled my car insurance.

In July 2023 a tree fell on my car during a storm. My car is 2 years old and in perfect condition, up until that storm. State Farm sends me to a body shop that did not fix the damage but actually made it worse. Now state farm sends me to 2nd body shop after the state estimator came and looked at damage. Now 2nd body is not doing any better with fixing the damage. They 1st body shop got over spray paint all over the interior of my car, it is on the leather seats the dash, the speakers and vents. The inner lining of the roof has greasy hand prints and smudges all over. It is quite dirty and disgusting. This was a minor job that turned into a huge job.

Where do I go for help since my state farm agent is not helping me

My vehicle was involved in a three-way collision with Statefarm being the main liable cause of the accident causing my car to be rear ended back in September 19th. I've spoken to the Ben [protected] who has been extremely uncooperative and continues to lie about the police report. I have yet to hear from his Manager Dan [protected] and I'm extremely upset at the lack of time and consideration it's taken to be responded too. My Claim is 52565928S.

The 5+ body shop did a horrible job fixing my car after a tree fell on it. They put in a used roof, which has many dents an is extremely dirty on the inner roofing. It also appears that someone painted the inside of my car and dripped all over my dash, leather seats, speakers and floor. Enterprise overcharged me $500 for 4 extra days on my rental, even though state farm approved extended rental. My car is only 2 years old and was worth $40,000. Now maybe 10.

I need help. Current agent is not trying to help.