Steak 'n Shake
Reviews and Complaints

it's not a big deal but i ask for no ice in my drink because they fill the cup all the way up with ice and then there is barely any soda to drink in it. so i usually do no ice so i get more soda in the cup. and also i was waiting at the window for 5-10 minutes waiting for someone to take my money and to give me the drink. no one else was in line or in front of me.

I ordered the mushroom burger and it was great, but my bun was burnt black and nasty. I could not believe they actually served it. When I went inside to get something they forgot I realized there was one girl back their taking care of drive through and cooking and taking tables... that's completely unacceptable. There was one worker was sitting at the bar on her phone while the two other workers were struggling! Human decency, but I guess some of us don't understand that! Is it really that hard to hire staff! Besides the burnt burger bun it was good food atleast! Give that women a raise for working everyone shifts since no one else decided to work or be on their phones. If you need someone to manage a Steak ‘n Shake I'll gladly do it and run it right.

Me and my family went Saturday and arrived at 11:00 am. We were told no one was there to wait on us. So we went and done some shooping came back to a mess. One waiter in the place. The ceiling was leaking and water was everywhere. AC was broke amd it was ao hot.Bathroom stall was tore down. Our service sucked, we waited 45 mins before our food came out. Our food was gross. Will not be back to this place.

I have been sitting in your restaurant for almost an hour with no food coming to my table. The restaurant is not full and the waitress that has been to our table once to bring our shakes is currently sitting in a booth talking to to men. This is ridiculous! We are watching food go out the door to the drive through but no one has come back to our table and even let us know what is going on.

The experience was a nightmare from start to end. 21 minutes to get my order, fries were cold hard and not ate able, the chicken sandwich was bad, half of a piece of chicken on a bun chicken was hard on the outside and dry not even warm. The chicken tenders seemed like they were made 3 days ago. My sons would not even eat the food. If I didn't have to wait in line to return I wood have. My total was $28.54 and it was not worth a dollar.

The woman at the counter was yelling at the 4 workers to stop horsing around and get the orders out. This was a disgrace.
I would like a response
[protected]@gmail.com

Store I'd 4 passe23. On the PA turnpike on

On July 19 my sister and I visited your store in Ashtabula, Ohio for lunch. The store was moderately busy with 3 wait staff on duty. We were seated right away and a waitress greeted us and took our orders. Our milkshakes were delivered promptly. However, then everything went downhill from there. We saw many tables seated and served after we had given our orders. There were tables that our waitress had after us that were served. We were very patient but after about 30 minutes my sister asked a waitress where our food was. She informed her that there was a ticket before us and we would be next. Keep in mind that tables seated before us were already served. During this time we also saw another table get up and leave because they did not get their food either. Finally we decided enough was enough, got up, paid for our milk shakes and left. It wasn't like we had done a special order or anything for it to be so long. She wanted a grilled cheese and I wanted a double steakburger. I love Steak n Shake and have never had an issue like this before but I will certainly not go back to this store. The one in Mentor, Ohio is usually my go to store. I am attaching the picture of the receipt of our check out time. We go to thus store at 230.

Ate here at Steak ‘n Shake on 8/2/19 at the batesville restaurant our food came out the fries was cold and we found a hair in my child's food once the hair was found I mentioned to the waitress that wasn't hairnets required while working in food she said yes I looked back at the cooks and not one person had a hairnet on they gave us another plate but never once apologized and I still had to pay for the food. I will never eat there again the worst place I've ever been in my life

Our server didn't come to our table to get our orders for at least 15 minutes. Then we got our bill before or shakes came out. Multiple times our server would come to the table with her headphones in and it took the cashier at least 20 minutes for us to check out and leave multiple people were sitting around talking to our cashier and waitress and didn't acknowledge we were standing right in front of them waiting.

A server name Jamie was cussing screaming vulgar language store was packed at another server who did nothing wrong the way it went down and was handled was crazy she should of been removed and fired had several customers walk out with kids I have never heard such language in a young girl before I will not return to this store unless it's taken care of and this other server Jamie was great she tried so hard to keep doing her job and be sorry for what went down she should not be help responsible for this scene

I came in after a 12 hr shift at hospital to be seated and no one came to even offer us our drinks, after 45 minutes I asked the staff were the waiter was they said they didn't know so we got up and left.
This was the worst service I have ever experienced.
Wednesday night 7/31 .
I wasted my time and now have to locate another place to eat 1hr later.Starving!
[protected]@yahoo.com

All I wanted was a single steak burger, without cheese, mustard, and pickles. They didn't add the cheese or the pickles but they only added mustard. I'm slightly allergic, so like my tongue starts to feel funny and that's it. So once I realized what I had eaten, I quickly drank a bunch of water and that helped. I just don't get why it was hard to not include mustard. I paid like $12 only to eat my fries (I ordered dinner for my boyfriend as well).

My wife has always bragged about your food. Just ordered an ate what might be one of the first burgers I have ever had. Had a flight delay and thought I'd give your food a chance. Won't be coming back. Must have left the prime burger on the grill all morning, hoping to sell it. Definitely expected better from a "Prime" burger. Just thought you'd like to know

Cashier was busy and asked us to find a table and sit down. We did and after 15 minutes none of the 3 waitress waited on us. All 3 noticed but went off and did other things. Please note there were only 4-5 tables of customers so they were not busy! We got up after 15 and the cashier looked up again and said someone will be with you. Waited a couple of minutes and no acknowledgement from waitresses again so we left. I have never left in my 50 years. Very rude and disrespectful! Won't be back

I drove 45 mins with my daughters to greenville just to eat steak and shake. We waited at the door for at least 10 mins. We were finally sat, along with two other tables. Us and the other 2 tables waited at least 20 more mins with no acknowledgment. The waitress had already sat other tables and took their orders. Those tables received their food. One table asked could they order because they had been there so long and she told them what did they want her to do about it. We finally left. She's been terrible since she got there. They need more waitresses.

I went today for lunch at the drive thru, I waited in line for over 15minutes for them to get my order and payment. When i finally got my order EVERYTHING was wrong after i expressed this to the manager he basically called me a LIAR and i demanded my money back immediately! Totally unprofessional the customer is ALWAYS RIGHT ESPECIALLY IF ITS ON THE RECIEPT! Will not be returning! Loyal customer LOST over a minor discrepancy

This is the second time that the night crew has pretended like the computers were down and need to be rebooted as to get me to drive off and not wait like I seen two other customers do. I ordered one sandwich a Frisco melt paid at 12:13 got sandwich at 12:30. I understand a lil wait for fresh food. But the general attitude of the crew members tht make you feel like your bothering them. Then the fa g tht they lie about the computer being down for the next so many minutes to get you to leave without orderi g which is what they have done before to me. Last time I went and parked in front called the store and placed a order went in and paid for it and left all within 10/12mins. On top of tht nobody wears any hair nets, they talk at you or interrupt you or there interrupted and, ur the cusgo wr off to cut up with flow employees. Hers a Pic of receipt I also took video of the so called down computer wait.