Steak 'n Shake
Reviews and Complaints

I was told the snickers milkshake had been removed with the kit kat milkshake and this makes me upsets me so much. I was able to go your Steak n Shake, Happy and ready to order my snickers milkshake with my chicken strips and friends and now I can't. NBC news says, " Snickers is the most popular chocolate candy in the country" so I think you guys need to fix this issue thank you.

We always get drive thru at the Murfreesboro steak and shake location and we seem to always have a problem when we asked for ranch with our order. Most of the time if we don't ask again at the window then we wont get any. So today my wife went to pick up another order. She asked for ranch at the intercom and didn't think twice about it until she double check the bag half way home and sure enough there isn't any ranch in the bag. It's getting to the point where she is afraid to double check at the drive thru window. We shouldn't have to drive back around and wait at the window for someone to come back to get our condiments. This have been happening for the duration of a 1.5 years since we move to the area.

At the Fort Wayne Meijer Dr. location the cleanliness is laughable. Within a two feet radius there were 6 nats. The lower gray wall is filthy and needs a deep clean. When we arrived there were plenty of booths open and yet the servers were too busy talking in the service station to pay mind to us, we stood there for a good 4-5 minutes.
In the middle of our meal an employee came to the front, of which I am assuming was a dishwasher?, with a mask, gloves, and apron on and that itself was worrisome. And as I have worked as a server before I know how unsanitary it is to have the waiters eat and drink their meals at the service station... And then as soon as they're done eating their fries go and pick up their tables food? That was appalling.
Overall our service was great, I believe his name was Nick, and he truly did the best he could with the cards he was dealt. He was really great with timing and politeness. Just another suggestion, the manager going into the service station and yelling at an employee where customers can hear is not a great idea. It's quite uncomfortable for the customers and the manager should pull an employee off to the side to discuss an issue.

Went to Apopka Florida location.
Never again.
Waited close to 10mins at drive through just to have ouhr order taken.
Then wait almost 15mins at drive thru window for our food.
The manager stood there counting money instead of acknowledging us.
Then the employee opened the window shoved the food in iur car window and slammed the drive thru window without a word.
No sorry for the delay or any explanation.
Then of course our order was completely wrong.
Didn't even bother to go in ti say anything.
It would have been useless.
The entire staff needs to be fired.

My family and I went to the steak and shake in Valdosta Georgia after our football game tonight to celebrate winning the region championship. We arrive at 11:30 and it was not to busy and there were 7 of us and we were seated. We waited and waited and waited and no waitress came at all. Now mind you there were only about 15 customers in the restaurant total. We were very thirsty and still had not even seen a waitress, however, they made plenty of eye contact at our table and they never came so after waiting til 12:00am I went to the side of the kitchen and I told a lady we are ready to place our order and or drinks and she told me I needed to have patients that only 3 people were working the floor tonight... I honestly don't see where that is my fault there were also souls on the floor that you had to step over that had not been cleaned up. Finally she came to our table at 12:04am and we placed our order and our drinks and at 12:15 we get our drinks. I ordered water with limes and get get brought out rotten limes ROTTEN and I have pictures to prove it. I told the a waitress with red dreads I would like fresh limes and she rolled her eyes at me and said I'm not your server. I was very taken back by this. We had asked for our food again at 12:45am and the waitress said it's coming something happened and everything was frozen... last time I checked salad was not frozen. I told the lady that we have never waited this long for our food and there were others customers that had came in after us and they were getting food and leaving before we had ever received our food. At exactly 1:04am I go ask the woman with the red dreads about our food and she proceeded to give me and attitude and told me that there short staff and that is not her problem if we don't have food. By this point I was furious. There was food in the window and we thought it was ours so we gave it 5 minutes and it was the people that came in at 12:45's food and that was it all 7 of us got up and proceeded to walk out and we told a waitress and she said well our managers on a smoke break so yeah. We walked out without food and went to the Waffle House and were treated with way more respect. Before I went in to the Waffle House I called the Steak n Shake in Valdosta and I asked to please speak to a manager and I told her about the horrible experience we had and I told her about how I was treated by the lady with read dreads and she laughed and thought it was funny and I said ma'am I don't find this matter funny at all whatsoever. And I went on to tell her that many of the local football teams are a big supporter of your establishment on Friday nights after football games and people expect better service and she said okay what do you want me to do about it? You are the one that chose to come eat here. My response was don't worry I will contact corporate and the health department because you shouldn't be serving rotten limes, nor should she have the attitude of not supporting local sports teams. I am extremely disappointed and very dissatisfied and honestly I feel like people in the community know how bad the manager is. I'm sorry but if I had that kind of staff and managers representing my business that I have I would be out of business. I do not appreciate the manager laughing at me and I have 4 people that witnessed the phone conversation between the manager and I and they were very shocked. I would greatly appreciate it if I had the CEO of this corporation immediately because this is not the first time this is happened and I am very dissatisfied. Please feel free and have the CEO or someone with high rank call me.

When I moved to Indianapolis in 1989 I absolutely loved your product. It was the best "fast food" hamburger. Over the years the quality has completely gone in the toilet. You should just compete with Rally's because that is where the quality of your food is now. Steak n Shake is so far from a Culver's it's not funny. Now you have more competition with Freddy's. In reality you're not really competing with those places because like I said you're much closer to Rally's and that it itself is a shame. A warm hamburger, cold fries and a flat softdrink. That's what you are!

Last Friday evening, my wife and I took 2 of our grandchildren to the Steak & Shake restaurant here in Georgetown, KY. The service that we had at this restaurant was absolutely horrible! First, the hostess took us to a dirty table then threw the menus down on the table and left. About 10 minutes later, a waitress came by and I asked if she would clean the table off. She said "this isnt' my table" and walked away! A couple of minutes later, our waitress came over, cleaned the table off while complaining and proceeded to take our order. When she came back with our drinks, only 1 of 4 were correct. It took her 5 minutes to return with the correct drinks. I had ordered a cup of chili and asked to have it before my meal. Well...the chili never showed up as our meal finally arrived, 25-minutes after ordering it. I told her to forget the chili but she said "Geez...I'll go get it". Our grandkids wanted milk shakes, so when the waitress brought our check, I told her about the shakes. She was very upset and said something that I couldn't make out but could tell that she was not happy. Well...it took another 22-minutes to get the milkshakes to go. Unbelievable experience to say the least! We normally eat at this restaurant at least 4 times a month, but highly doubt that I will ever set foot in there again! When I complained to the young manager, she acted as though she could care less. That's what happens when you let kids run things these days. They have no respect for those paying their wages.

We went to steak and Shake at 2:15am on October 25th. The restaurant was empty and there was food scattered over a majority of the tables. One worker was inside while one was outside smoking in their car. The service was fine until my fellow diner who ordered a turkey club opened his sandwhich to put ketchup on it and found a large cooked moth on top of his bacon. We called the server over who did apologize and said would make a new one when I asked for a shake and she told me she put the machine away for the night and wasn't making them. For the looks of the restaurant she wasn't cleaning the machine. She comes back with his sandwich and at this point I lost my appetite didn't eat my food And my friend who had the moth couldn't eat his either. She did come to see if it was ok however, when we went to get the bill- no one came to our table we went to the counter no one was in the restaurant at all. We waited a few minutes for one to walk in from their car parked outside. She told us the lady would be in to help. She charged him full price for a moth in his sandwhich and ignored my questioning and as we walked out she followed to go back to her car. Again leaving the restaurant full of dirty tables still full of food. Used to love our late night trips to steak and shake but will sadly not be returning to the Great Lakes Crossing location again, and not to a steak and shake for a while either.

Sunday evening October 22, 2017 we went to the Mt. Zion Steak n Shake in Decatur, Illinois, for supper, I ordered a single cheeseburger with the special relish. When my cheeseburger was delivered, I looked for the relish, I told the waitress and she said we don't make it any more, would you like pickle and onion. I said no, I would like to walk out of there.
Since I was very specific when I ordered I should have been told right then that they didn't make it any more or at least let me know before it was delivered to my table.
Then, I drank water with my meal because your advertisement said you had Carmel Apple Shakes so I ordered one to go. Well they didn't have the ingredients to make them either. The baked beans that I had was very good!

on 10/1/17 I ordered food form the Ypsilanti Michigan location Order #523105. AS my guest and i were eating our food, we were both sickened by the sight of a raw cheese/hamburger. The fries were also very cold. Normally we are very pleased with our service and the quality of food we receive. However, this has left a very bad taste in our mouths. Neither of us eat raw meat and It is our understanding that all hamburger cooked at Steak N Shake is too be thoroughly cooked through. I am very disappointed in the service we received. We both enjoy the food and shakes. Sadly not this time. :(

I arrived at my sisters house in Dayton Beach on the 17th. On the 18th we went to a local Steak and Shake. While we there In ordered my first Nuttella Milkshake I LOVED it. Have had one every day since then. I downloaded the app. on my phone this morning.. I was so pleased to order with my new app. Have it paid for any ready to be picked up. When we arrived at the drive through I was told they had not received my order. We parked and I went inside. The gentleman at the counter found the order and gave me my milkshake. As we're pulling out I found out it was not Nuttela. Not only was it not Nuttellal it was not the same size. I'm very disappointed. If the first shake had been like this I would not have returned. I'm not going back. This has been very disappointing I was really enjoying my guilty pleasure and I'm not planning on returning. At this point I'm looking for a refund of the money I've put into my account. My name is Joan Backer I've reviewed my account and do not see an identifying number.

I went through the drive thru tonight 10/22/2017 at the tarentum, PA Pittsburgh mills location. Usually service here is not the best but the girl at the window didn't smile once. I understand your job sucks, I've done that job, but don't look completely miserable, the fries were barely room temp and they were old and soggy, definitely not fresh, or even within the past 20 minutes. The burger was okay, but just not as good as what it usually is, patties were warm but the bacon was completely cold. Fast food is not rocket science...and they want paid $15/hr...

This was the worse experience I've had at a restaurant. Our waitress was very kind but there was an hour wait for our refills, checks, and milkshakes because she was the only waitress taking care of the restaurant! The manager came out from the kitchen with a mouth full of food and wasn't useful in the least. She stood around talking to a customer and bossed around her employees but took no action to help. There was 3 people in the kitchen but the food came out slow and at one point had 6 plates of food backed up under the heater. The onion rings sat there for at least 20 minutes. The dining room and bathrooms we're replusive. We got here at 12:30 am and are still waiting for our check at 1:40 am. Ridiculous.

I went to the store on ridge rd in Cincinnati Ohio and went though the drive thru and didn’t get a receipt when I got to work I started to eat my breakfast sandwich and at the first bite I could tell that the sausage wasn’t done. I called and talked to a manager she said that I could come in a get my order replaced which I did. When I walked in I sat at the counter for at least 10 mins before anyone came and some anything to me

I visited the Roswell Road location in Sandy Springs. It took me a long time to receive my smores milkshake, no one informed me why there was a delay nor did they apologize. The drive thru team seemed confused and was moving at a very snail pace. When I received the milkshake, it looked nothing like the picture. It wasn't filled to the top nor was there any graham cracker crumbles. A complete fail!

10 of us went in for dinner tonight at Steak and Shake at 5960 E Main Street in Columbus Ohio. We waited 10 minutes before anyone greeed us, we seated ourself. I had to find someone to take our order. After we placed our order we waited 45 minutes for our food. I was told they were short staffed. We left after waiting so long on our food. Won’t go back

Went to Steak n Shake on Coldwater Rd in Fort Wayne, IN. The floor is so dirty and greasy that we could skate to our seats. Ordered food and the waitress came to our table 25 min later and said that our order was lost and put it in again. Waited another 25 min til I saw the manager and told him we had been waiting for about 40 or more min. for our food and he went to check. Waitress brought it in a couple of minutes. The ketchup bottle was completely empty at our table and we needed to pick it up with a napkin cause it was filthy and then the next one she brought us had ketchup all over the bottom and coming out the top. My daughter found a hair in her chicken when eating the second one. We were never offered refills on water or cokes or given extra napkins. The waitress said the bill was on them, but don't think we'll be going back unless someone comes in and changes things.

I recently went to Steak and Shake and had a server who stated they were just getting over a sickness and was still visibly sick. I didn’t think much of it until the next morning when I woke up sick with flu like symptoms. I do not plan on going back to Steak and Shake again as this is the worst I have ever felt. Steak and Shake should insure that none of their employees, especially cooks and servers, are ill when working as I know it is a health violation.

Tonight I went to a Steak & Shake about 20 min from my home, waited in the drive threw for 30 minutes, only to discover they gave us a different order (just ordered two milkshakes and they were wrong). Luckily, there’s a steak and shake close to our home. When arriving, the manager refused to make us our correct milkshakes (Even with our receipts and full milkshakes). She was so rude and basically told us we were out of luck.
1. Indianapolis on Keysone. 2. On 96th

Horrible customer service and professionalism. This is not the first time we’ve waited for something or someone was rude to us.

I was just at the Steak and Shake in Huber Heights Ohio and witnessed an employee without gloves or hairnet pull up his pants, rub his pony tail then with his bare hands place slices of cheese I. The cooler beside the grill to be a placed on customers sandwiches. The kitchen area was dirty and the employee’s uniforms were dirty. I will not visit this store again. I am sure that the state health inspector would love to hear about this issue