Super 8
Reviews and Complaints

I recently made a reservation through a website for super 8 in Walla Walla, WA. When I had called prior to making the reservation I was assured early check in would not be a problem. When I arrived to check in, there was no one at the desk. I waited roughly 15 minutes as people came and went. When the clerk finally arrived and I expressed the need to check in, he rudely and in a condescending voice informed me that check-in was not until 3. I inquired if there was a clean room and asked for an exception, at first I was told no. When I persisted I was told he had to call the manager. At that point, I requested that my reservation be cancelled or if I would speak to the manager. He would not even attempt to get the manager and than proceeded to tell me I would pay because he was going to charge my card for the full 3 day stay. I was under a deadline to get cleaned up and get to local hospital. They did nothing but make a stressful situation even more stressful. I was so upset I left and went to a local chain that is accommodating no matter what town stay in. Now, I look and they really did charge me for the full amount as a "no call no show."
I consider the only resolution acceptable is a full refund.

There were 5 rooms in the group. When i called to confirm that all 5 rooms were together i was told yes. When we arrived the rooms were not close and one was on the second floor. The computer was not working right so 2 couples were told that their cc would not work mean while it was not the cc problem it was the computer..The hallways smell of smoke and weed, kids running up and down hall with no adults in sight.. the rooms were clean but the hotel seems to have a lot of people living it... then on the second night when we got back to the hotel the keys did not work. As well when we were getting cards fixed we were told that they had to kill the cards daily to keep people that did not pay out. they did not move the bag from one of the rooms to a new room it was sitting at the desk. staff did not know anything about room move. then on the Sunday the OJ was not mixed with water. the kids were running around and making waffles and using all the stuff up when the staff was told it was empty it was like it cant be. I complained to the staff about the smoking and nothing was done. ALL HOTELS in Ontario are too be SMOKE FREE by law. we have stayed at this hotel for 3 years. This will be our last stay there. When i called to complain i was offered 6000 reward point. Great we don't travel and there were 5 rooms. how does that work. I would not tell anyone to stay at the Super 8 in Cambridge On.

We booked an express deal on Priceline and ended up with a booking at the Super 8 by Wyndham in the Market Commons area of Myrtle Beach, SC. I read reviews immediately, as the hotel assignment was entirely random, and noticed quickly that this location had problems frequently. I contacted Priceline hoping to get moved to a different hotel, which as a function of the express deal and your agreement with them, they advised me to give the hotel a chance. In an event of a problem arising, they would proceed accordingly. Essentially, what I feared was that the whole thing ended up as a disaster. We went to check into our hotel at the Super 8 by Wyndham in the Market Commons area of Myrtle Beach, SC, on August 12th (8/12/18), and a sign was posted on the lobby doors that they would "be back shortly". We waited 30 minutes, alongside other folks, and eventually grew tired of waiting. We arrived after the check-in time at 3pm and NOBODY was there to check us in. Thankfully, we have family in North Myrtle Beach, and as this was my last day with my family after their assistance in helping me move to SC, we drove there to not be heckled with any longer. I contacted Priceline following the inadequate ability to check in requesting a refund as we experienced issues, and they needed authorization from the hotel to refund us, although they were understanding of doing so. They called me back stating this location denied the refund, and as such, they connected me to the hotel which did not answer the connecting call as they knew what it was for. So, I hung up, and called back again personally rather than having Priceline connect me. The woman was EXTREMELY rude, denied that nobody would not have been at the lobby although the DOORS WERE LOCKED, and would not authorize the refund. THIS IS $80 I SPENT TO ULTIMATELY NOT EVEN GET TO ENJOY THE BOOKING. We then emailed her the picture of the sign posted at the front desk lobby to show that is what occurred. There was no response back regarding the issue. We have been patient, hoping this would be resolved, and now I am tiresome of the whole debacle. It is unfair that our booking is not refunded WEEKS LATER after the terrible inconvenience that was caused for us. We drove TWO HOURS to not stay in a room we paid for well in advance.

I made a reservation for 2 rooms over a month ago at the Super 8 in Houghton Michigan for the dates of August 29, 30, 31 and September 1. I called tonight to ask them a question and they only had me booked for August 29 & 30. They said they are full on Sept. 1. I feel that I need to be able to have 2 rooms through Sept. 1 and checking out on Sept. 2 or I need a discount for my rooms checking out on Sept. 1

Rich Fields
[protected]

We stayed one night and got up thier was bed bugs everywhere. We took pictures n also carried the pillow to the office n the lady working was very rude. Then I called and spoke with the manager today n he also was rude n basically told me I was lying even though I have pictures. Then I told him I was going to contact cooperate n he just said good luck n hung up on me. We had to throw all our clothes away plus pd 75$ just to stay there. The managers name was Jeff. I would like a refund n I can provide pictures to prove I'm not lying plus ur managers shouldn't be allowed to talk to customers that way. I would greatly appreciate a response thank you.

My son and I stayed at the Super 8 in Amsterdam, NY on Saturday, August 25. It was by far the worst hotel/motel experience in my 48 years. We paid $134, for a room that was unclean at best. There were men's underwear in the bathroom when we arrived. The surfaces of the room still had gunk on them, there were bugs in our room, tv, fridge, clock were unplugged, there was no remote for tv and there were still men's whiskers in the sink from shaving.

I am attaching photos

Today, August 24th 2018 I called the Super 8 motel by Wyndham in Payson Arizona to make a reservation for my mother and her friends to have a room. I believe I spoke with a call center and made the reservation using my credit card. Later that evening I received a call from the front desk manager, Vanessa, who had questions regarding the reservation. She wanted to know if I was paying for the room or if my mother would be paying for the room when she got there using her own card. I explained to her that I wanted the room to be billed on my card. She said that in order to do this she would need to send me a verification and consent form. She was able to pull up my email on file and sent me the form. I looked at the form and realized that not only could I not fill the form out and return it online, I had to go somewhere and print it out, fill out the form and then go fax it back. Vanessa called me back around 6:49 p.m. Central Standard Time. I asked her why we could not do the consent the same way I did it last time. On July 18th 2018 I made a reservation at the Payson Arizona Super 8 motel by Wyndham using my husband's credit card for my mother. Either the hotel manager or the front desk manager sent me an email asking me to confirm that it was okay to charge the room on the credit card that I gave them. I replied to the e-mail and my mother was able to stay in the room. Well asking Vanessa why we could not do it this way, she became irritated with me and use a very condescending tone of voice. I politely asked for her name and told her that I wanted to speak to whoever manage the hotel. Several hours later my mother called me and I spoke to the hotel manager named Brian. He was not helpful in any sense of the word! He continually talked over me, didn't listen to anything I had to say, and continually tried to explain how I was wrong. I attempted to explain to him that all I had wanted was a polite explanation of why things could not be done the way they were before. I don't think he heard a word that I said. I later received a call from my mother saying that the woman at the front desk and told her that I needed to reserve the room on expedia.com and pay for it that way if I wanted it done on my card. I explained to her that I had already given them my card information and wanted to speak to the manager again to make sure that my card would not be billed twice for one reservation. My mother Tracked Down the hotel manager and I spoke with him again. He confirmed that my card would not be billed twice as he had cancelled the reservation. I went ahead and made the reservation on expedia.com and got my booking number. I sent the booking number to my mother at which point she called me and explain to me that she was being told that she couldn't have the room because she didn't have a $20 deposit! She Tracked Down the hotel manager again, and I spoke with him. He had no explanation as to why I hadn't been told about this $20 deposit earlier. My reservation on expedia.com is non-refundable and I already paid for it. You told me if I sent him an email with my credit card information and an explanation that it was to be used as a hold for a deposit that he would allow them to have the room. Using the email that they had sent me the original consent form in, I sent them my credit card information in an explanation of what it was to be used for.

As of this time I have not heard from my mother as to whether or not she and her friends have been allowed into the room that I paid for! You can be sure that I will keep you apprised of the situation.

If Super 8 values their Public Image and their paying customers, I highly recommend that you do something to correct situations such as the one my mother and I have just been through. If I had any other options I would have utilized them. You can be sure that I will never utilize this Super 8 Motel again! In the future I will be sure to ask extensive questions if I choose to make a reservation at a Super 8 motel for myself or anyone else. At this point I cannot trust whether this is an individual Hotel issue or an overall issue with Super 8 Motel. I sincerely hope that this is an isolated incident and that this is not how Super 8 conducts business on a regular basis.

I was traveling with my mother and we just happened to come upon Story City in time to settle for the night. As luck would have it this happened to be the week of Iowa State Fair and we just happened to get one of the last two rooms available in town which just happened to be at the Super 8. We stayed in a king room on the main floor because the only other room available was a queen room on the second floor and both my mother and I are physically disabled making the stairs very difficult. The room smelled awful, the floor was dirty and everything was in disrepair. The humidity in the air made everything was damp but we were exhausted and so we stayed the night although we did not sleep well. When I approached the owner/manager the next next morning he was borderline belligerent and not at all apologetic. He told me that I should have said something the night before knowing full well that we were exhausted and there were no other rooms available anywhere because of the State Fair. I have attached pictures to show you how your company is being represented and a video to share the awful sounding bathroom fan.

We checked in almost a month ago, there is black mold covering the ceiling in the bathroom, there is no vent cover in the bathroom. We have no microwave and have asked for one repeatedly, there is also no telephone in our room either. We've been told we are not allowed to bring our breakfast back to our room and are told how much food we are allowed at breakfast, the breakfast consists of Cinnamon rolls bought from Walmart (they only put 12 out every morning) so quests have to basically fight for food. There is no fresh fruit. We have to give them our towels between 9am-3pm and don't get towels back until 7-7:30pm and are only allowed to get sheets on certain days as we just asked for sheets today and were told we can't until tomorrow. Most of the staff have really bad attitudes with the exception of one male employee named Larry. We were placed in a smoking room at first because they didn't have any other vacant rooms. We've since asked to moved to a non smoking rooms since we do not smoke and we have a 2 year old and every night all we smell is weed which we have brought attention to and they tell us they can't do that. Which I don't understand as we pay every week (weekly rate of $450 for the past 3 weeks)

I booked a reservation with you guys thru booking.com
but cancelled the reservation thru bookings and you still charged my card. I talked to someone at the hotel on Aug 22 said they would check it out. the reservation was for aug 18th thru the 21st.
i have 2 cancellations confirmations from bookimg
confirm# 1887.709.677 pin# 7727
confirm# 1206.821.063 pin# 7972

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---------- Forwarded message ----------
From: Diane Shea
To: [protected]@wyndhamhotels.com
Cc:
Bcc:
Date: Sat, 18 Aug 2018 23:59:52 -0500
Subject: Re: Unhappy Guest
Also, I haven't received points for 3 of the last 4 stays at Super 8 and those we're all within the last 2 months

Thank you again,
Diane K. Shea

On Sat, Aug 18, 2018, 11:56 PM Diane Shea wrote:
To whom it may concern:

Last night, 08/17/18, I called the front desk to let them know that we would be arriving late. I also requested a rollaway bed and extra bedding. The young lady at the front desk said it would be no problem. We arrived at our room around 8:30 p.m. very tired. When I checked in I was told that the closets where the bed and the linens we're was locked up and she had no access. We then went to our room (103) and promptly turned on the air conditioner, they went swimming while it cooled off. We waited and waited and waited. The room never cooled and the air barely was blowing. Also, when we came back from the pool, I had no shoes on and within a minute my feet were black from the nasty floor. They were sticking to it. I then called and asked for another room. She came and brought another key, apologized and checked the air. She couldn't get it any be ----- Message truncated -----
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---------- Forwarded message ----------
From: Diane Shea
To: [protected]@wyndhamhotels.com
Cc:
Bcc:
Date: Sat, 18 Aug 2018 23:56:33 -0500
Subject: Unhappy Guest
To whom it may concern:

Last night, 08/17/18, I called the front desk to let them know that we would be arriving late. I also requested a rollaway bed and extra bedding. The young lady at the front desk said it would be no problem. We arrived at our room around 8:30 p.m. very tired. When I checked in I was told that the closets where the bed and the linens we're was locked up and she had no access. We then went to our room (103) and promptly turned on the air conditioner, they went swimming while it cooled off. We waited and waited and waited. The room never cooled and the air barely was blowing. Also, when we came back from the pool, I had no shoes on and within a minute my feet were black from the nasty floor. They were sticking to it. I then called and asked for another room. She came and brought another key, apologized and checked the air. She couldn't get it any better. By then it was 10 pm and I had 3 grumpy, hot and cranky grandkids with me. She also told me that there were no more rooms left, so if it didn't work, we couldn't move again. We moved into room 221. The room was cooler, but never got completely comfortable AND the TV would not work! There was another couple that had to be moved 5 TIMES! Since we had no choice we got some wash clothes and kept wiping ourselves down during the night and slept the best we could. We did manage to get the TV working about the times we had to leave the next morning. We loved using the Super 8 chain, but this experience has dropped our opinion a lot. We will be making several trips to Atoka, OK over the next few months but not sure who we will be staying with now. I was not offered anything other than an apology.

We arrived to the Super 8 in Bellingham and checked in for our 4 night stay. Upon entering the room the carpet was filthy, but I understand that guests can be hard on rooms, and so long as it is vacuumed I can overlook that. I start to unpack into the room and notice a USED condom near the pillows by the head of the bed. I almost got sick. I sent my small children to stand by the door while my husband went down to the front desk to complain. He tells the woman at the desk to which she offer a "sincere" apology and says nothing more. My husband is not happy and says "It is STILL there and we are NOT touching it!" She again apologizes and comes up with rubber gloves and removes it and is just going to leave. Flabbergasted, I asked for a clean room to which she replies, "I'm sorry we are fully booked." I was so angry I asked for a full refund and we packed up and left. This is so unacceptable! You remove a DIRTY USED condom and don't even offer to change the bedding and expect us to be ok with that?!?!?!?!?! What if one of my children had found and touched it? If this room had been cleaned PROPERLY this would have NEVER happened because it would have been impossible to miss it. Absolutely disgusting and what's more disgusting was the response by the employee. Will never stay at a Super 8 again.

We checked in about 9pm went to our room and unpacked our belongings and immediately left to have dinner. We returned about 10:30 11 pm..tired and ready to real..we go to wash up and there was a little drizzle of water from the sink..try to turn on lighting by the bed..it did not work..turned on the TV..it did not work..so I tried to call the office to inform them and the phone did not work..had to walk down to office and let lady know..i asked for some type of refund or discount..she said she'll ask manager and let me know in the morning..i go to check out in morning and she says manager was not in yet..we had. to be at our destination on time so we could not wait. Also the fan in bathroom was very loud and broken. We had a terrible experience there and still hoping to be refunded or accommodated.

We had my Uncle, who lives in O'Fallon, book us a room for one night. We drove into town, picked up my Uncle, who was using his Military discount, and checked into the room. We basically went in, dropped off our stuff and left again to go back to my Uncle to visit. The room did smell damp and musty, but it wasn't until we arrived back to the room that my wife found a big bug on the nightstand. Upon looking closer, the nightstand, next to the bed was covered with ants. I went to the desk and demanded a different room. The guy at the desk said, sorry...does it smell? I believe he knew something was up with that room. He gives us a different room and just before we got ready for bed, my wife realized that the shower had no curtain. I called the desk and 45 min.later he brings me a curtain and hands it to me. I told him that I was paying for the room, I shouldn't have to hang the curtain too. He did do it. The carpet in the hallways and stairs is disgustingly dirty. There is air conditioner parts laying on the landing of the steps. They must not know how to clean because the room they put us in had newer flooring but the bathroom was dirty as seen in pics. The floor lamp between the TV and garbage gan was disgusting. And all we got from the guy at the front desk was an unconcerni g sorry. I would guess that if someone from corporate went to this hotel, they would probably pull the franchise from them. Terrible. I will NEVER stay at a Super 8 again.

We booked a room at Super 8 in Kirksville, Mo for August 18- 19, 2018. We got there 30 minutes before check-in, but no clerk, called on the phone let ring 20 times, went looking for someone and eventually found cleaners, they tried the phone and clerk answered. finally came down from upstairs and had been sleeping, front desk filthy, papers and boxes everywhere, the foyer fill of trash, boxes and parts. you couldn't have sit if you wanted to. finally checked in and room not ready. And all of the sudden he is gone, I waited a little bit and he didn't come back so took keys and left we had to be at a shower. After the shower went back to motel, room not done, and he said oh I moved you. Ok no problem, but the breakfast bar we passed had the ice machine tipped on boards, water all over floor, breakfast bar filthy, dirty rags on counters and ice machine had leaked all over the floor and water everywhere.
We went to our room, passed room 201 and pillows laying on the floor outside the room, cleaning cart in hall, floors filthy and hadn't been vacuumed in halls or the room for weeks. Nasty. We left to go to my brothers, when we came back around 10 to 10:30 pillows still there, cart still there.. We had to carry our stuff thru the east door, two trash cans full of trash by the smoking area, and stunk horrible. There was no one at desk at check out either. This place was filthy. We would have gone somewhere, but Expedia said to cancellation or refunds. So had no choice. We have stayed there before and have never experienced this. Everything I have said can be reviewed on there cameras. We were very disappointed and disgusted and will never go back thee again.

We took our grandkids to Mackinaw City last Sunday. We had reservations for Monday and Tuesday night at Best Western Dockside Waterfront Inn but arrived a day early and they did not have a room for the 4 of us so called next door to the Super 8. We figured we would have a clean room for the night. First off we couldn't get the keys to work and had to go back to the office to get help to get into the room. There was mold in the bath tub. There was a gum wrapper with someones chewed gum on the floor in plain site. Dust on the headboards that showed someone hadn't dusted them for awhile. My granddaughter knocked her watch behind the nightstand and when we pulled it out there were more papers and an empty water bottle. We were made to feel very uncomfortable about our stay wondering if all Super 8's were like this. Yes the night was cheaper than staying at Best Western but this started our vacation on a very bad note - grandkids just wanted to go back home.

We checked in late on August 14th, the hot tub/pool is set to close at 10. The lady who checked our family and another couple in was very accommodating. They had asked if she could leave the swim area open a bit later as weve/theyve been on the road for a while and she did.
With that, we only had a tease of the luxury of soaking in a hot tub after a long drive. We promised our girl we would go in in the morning before hitting the road again for an 8 hour trip as we had to be out of the hot tub at 1030 for the clerk was off shift. We enjoyed it for about 15-20 mins. The next morning we geared up to go for a soak, it was about 1030 by the time we got down, we requested a noon check out specifically for this reason. The pool hours are 10 am to 10pm
When we got to the hot tub, I turned on the jets and went in, it was ice cold. There was no sign around stating why. We went to front desk to ask and they first stated that because it had been so busy they needed to drain the hot tub and refill. This upset us because if that was their protocol for when it is busy, why wouldnt they do the draining in the 12 hourd that the pool area is closed? they then went on to say that someone had pooped in there. The stories don't match up. They told us it was out of their control. We assured them the only reason we even chose to stay there was for the hot tub. We had three staff all pointing fingers at us, saying that because we didnt leave a message with front desk that we wanted to wake up and go in the hot tub that it was our fault. They never offered compensation, they didn't own up to the fact that someone didnt do their job right. And they just said it was our fault for not requesting, not theirs for not checking the pool from the time it closed to 9 am when the morning staff arrived. It took us telling them that someone didnt do their job, and that the stories were inconsistent. It is very simple communication first off about putting up a note on the pool room, that may have helped avoid a misunderstanding and created some empathy from our perspective. But they didnt apologize once. We dealt with 4 staff in this time who did not care that the only reason we chose to stay there was the hot tub amenity. And to top it off, al adressing this situation involved a front desk conversation, a phone call to our room, the clerk and GM at our door, followed by a lobby interaction when we were checking out to which we asked for the names of the staff, a list of the services provided and then we were offered a 'small refund' of 20.00 cash straight from the GMs pocket. What I assume was to bribe us to not take this any further to get a full refund back. We would have been more than okay had the situation been dealt with immediately and compensation been offered from the get go, but they chose to ignore the customer and service part of the experience and neglected our voices as customers paying for a service that they could not provide.
But it doesnt end here, we called expedia as that is where we did the booking through. And they told us that the super 8 manager would be in contact with us. He did not call us in the same day to deal with it. But we did recieve an email..

"
I am surprised to hear of all the commotion you created at the front desk this morning regarding not being able to use our hot tub. You created a massive uproar that you came specifically to use the hot tub and were unable to use it during your stay. I spoke with the guest services agent that was on shift last evening, and she confirm that she had left the hot tub open for you until after 10:30 pm. I also scoured through our surveillance cameras and have clear footage of you and your family using our pool and hot tub area until after 10:30 pm. Although this areas closes at 10 pm, we kept it open for you until after 10:30 pm. It is truly a disgrace that you decide to stoop to such low levels in order to get a free stay. Very unfortunate!"

I recently stayed at the Super 8 Address: 3216 Churchland Blvd, Chesapeake, VA 23321. I booked the reservation on 8/03/2018 late at night and for check out the next day however that was accidental and I meant to book it for 08/04/2018 and for check out the next day. I did not realize the mix up until the hotel employee informed me of the issue when I arrived. The employee stated that this issue happens from time to time however she would try to refund the money. She did try however after her failed attempts, she stated that she would have the manager try to issue the refund. I still stayed the night of 08/04/2018. I was also charged $113 this night after already being charged $108 for the previous night. I also contacted Wyndham which pretty much was no help. After a week of waiting they informed me that I would have to contact the manager. I called the Super 8 location several times and left my information twice. I was told each time the manager would be in on a certain day however when I would call back the next employee would tell me to try another date. I did this several times and still I have yet to talk with the manager. No one is trying to help me at all and I am tired of the runaround. I've stayed at several Wyndham Hotels but this is by far one of the most unprofessional establishments ever and I'm sure I will not stay at another one.

I booked a room in this hotel for 2 nights. We could not bring ourselves to stay there. It was gross. It smelled awful. No air conditioning in the hallways. The doors didn't all work. It was poorly lit. We could smell smoke and marijuana even though we were in a non smoking room. There were drug dealings going on in the parking lot. It was disgusting. I've never stayed in a Duper8 that bad before.

My family stayed in this hotel in Hamburg, NY after a long drive from CT. We arrived to a hotel with a very noticeable cigarette smoke smell in the lobby and throughout the stairwells and hallways. This smell carried over into our non-smoking room.
The telephone did not work.
The shower tub had such a water leak that the tub enclosure was pushed up and away from the wall with a large amount of water trapped between the tub enclosure and the floor beneath it. This resulted in a very unsafe condition. A non-English speaking maintenance person was called in to look at it with the hotel mgr. It could not be addressed that night and no other rooms were offered to us since presumably the hotel was sold out but with the limited cars in the parking lot this seemed like a falsehood.
The complimentary breakfast was sparse and the hot water dispenser was broken.