Talabat Middle East
Reviews and Complaints

Dear Team,

This is the second time I placed an order with the same stupid restaurant called Asmak Al Khaleej Restaurant who takes order but fails to deliver.

Last time they took the order ([protected]) and cancelled and the refund was given to my talabat account instead of my credit card which I used to pay.

Today I placed another order with the restaurant again 163540277 using talabat credit of 6 AED and remaining from my credit card account for 53.78AED and as usual the restaurant cancelled the order.

Now the nightmare from Talabat starts, guy called meged calls me with no clue and not even apologizing for the inconvenience but instead stating that he is trying to save my time after taking the ORDER and money from me and I told him to cancel and refund the money to my bank account which I used to pay.

He says no he cannot refund the money to my bank account but only to my talabat credit card forcing me use talabat again and holding my money illegally without providing a service. Conversation went onto a brink he hung up on me.

While I called back and spoke with another lady she said that previous guy went ahead and refunded to my talabat credit and cannot be reversed!

So its my money and he has the audacity of doing what he wants to do without their permission? Who is he? the CEO of talabat? is this how Talabat operates like a goon's wolrd takes the money and doesn't give service and then does what you feel like?

The lady on the phone raised a complaint under [protected]/[protected] said will call me back within 15 minutes.

Who gave the right to Talabat to practice such behavior with customers money?

Why does Talabat keep such guys in job who has no audacity or basic customer centric behavior?

Give my money back to the credit card which you took from and the remaining talabat credit of 6AED keep it with you!

I am expecting an answer at the earliest and please pull out the restaurants from your listing if they can't serve.

They have cancelled more than 5 orders from different customers and the only successful delivery was 1 order in 2weeks.

Talabat chat below.

End Chat
Alia A A
Hi Hassan N. Thanks for contacting Talabat. My name is Alia A, how can I help you?
1:01:16 PM
Me
Hi Alia
1:01:29 PM
Alia A A
hello deat
1:01:39 PM
dear
1:01:41 PM
Me
I want to launch a complaint against Talabat how they cheat customer
1:01:42 PM
Alia A A
what happened dear?
1:02:01 PM
Me
163540277 this order was paid by credit card 53AED and 7 dirham by talabat credit
1:02:03 PM
now the order is cancelled because of that restaurant cannot serve the food
1:02:18 PM
Alia A A
I can refund you right away dear
1:02:22 PM
Me
I asked the so called talabat incompetent guy to refund it to my credit card as the money was from my card
1:02:42 PM
and he still refunded to talabat credit instead of my card account
1:02:54 PM
can you refund it back to my card account now?
1:03:01 PM
Alia A A
from Asmak Al Khaleej Restaurant?
1:03:21 PM
Me
and I want to file a legal case in cosumer rights forum for cheating customer and for purposefully ignoring a customers account
1:03:30 PM
Alia A A
I totally understand the inconvenience dear
1:04:57 PM
this issue was totally made by mistake
1:05:16 PM
I apologize on behalf of the agent who made this mistake
1:05:32 PM
Me
can you refund the money back to my credit card for 57AED?
1:05:48 PM
Alia A A
and don't worry your talabat credit is just a wallet you can us in any coming orders
1:06:03 PM
Me
I don't want a talabat credit you understand that?
1:06:15 PM
you are illegally taken money from me and not giving me what I paid for nor giving me the money you took?
1:06:32 PM
Alia A A
yes I do understand dear, but as long as it is done I can't reverse the proccess
1:06:40 PM
no dear
1:06:49 PM
Me
and I am going to post this whole conversation in social media where you are acknowledging the agents mistake
1:06:51 PM
and still holding a consumers money back with you
1:06:59 PM
Alia A A
we gave you the money but in your own wallet
1:07:04 PM
I know it is unacceptable
1:07:14 PM
Me
can I use the wallet to purchase from shop?
1:07:19 PM
can i?
1:07:22 PM
Alia A A
as you didn't want it this way
1:07:25 PM
yes
1:07:28 PM
yes dear
1:07:31 PM
Me
I can pay it at al ain coperative store?
1:07:40 PM
I go tell them take the money from my talabat account?
1:07:48 PM
are you understanding what I am saying?
1:07:57 PM
Alia A A
oh dear, no
1:08:03 PM
Me
I need MONEY and not talabat credit to use another order
1:08:09 PM
Alia A A
i'm sorry for that but I promise it will never happen again and i'll raise a complain for you don't worry
1:08:33 PM
Me
I don't care if it will happen again or not
1:09:14 PM
I want it to rectify this now
1:09:23 PM
Alia A A
unfortunately I can't reverse the process dear
1:10:33 PM
Me
then give me a compensation for this mistake
1:11:17 PM
it is your team's mistake and I shouldn't pay for this mistake
1:11:58 PM
Alia A A
okey dear I will send now to the concerned
1:12:07 PM
Me
give me my money back or compensation for the stupidity of your agent called Meged!
1:12:20 PM
Alia A A
okey dear i'll send to the complains team so that they can compensate you
1:13:24 PM
Me
when will I get a response?
1:14:03 PM
Alia A A
in 48 hours dear
1:14:59 PM
2 days
1:15:04 PM
Me
give me complaint number ofr the same
1:15:30 PM
Alia A A
it is the order id dear
1:16:24 PM
Me
no I need a complaint registered seperately and give me a complaint number
1:16:43 PM
Alia A A
Would you mind waiting a few minutes while I look into it?
1:16:58 PM
your order was from Asmak Al Khaleej Restaurant?
1:19:22 PM
Me
yeaps
1:19:39 PM
Alia A A
[protected] this is the case number deal

Never ever order from here, my order is showing successful but since its been more than 50 mints i called and checked. And guess what? The call center agent answered saying that my order was never placed. What kind of joke is this? Are you kidding me? After waiting for more than 50 mints. This is what i am getting. Its such a shame. Shame for this company & shame for the service provider. Btw i received a feedback saying that the restaurant was having issues with the network, for god's sake if there was an issue why the hell there was no notification. No pop up messages. Really bad! And restaurant's name is Karam- Al Sham

A day before I placed pre order to be delivered next day but yellow cab called same day order ready for delivery, told them delivery date for next day. Yellow Cab called me again talabat not mntioned it but they will deliver next day.

On the same date, Talabat assured me that my order will be delivered on the stated time, but Yello cab said there is no order on their record.

Yellow cab keep on chasing Talabat for confirmation but nothing happened. At the end, it was passed my delivery time still no action from Talabat.

Must train your agents!

Order KFC from Talabat isn't the first time for me. But this time is really the worst ever. They got my order wrong. Not once but twice since I sent him back the first time. Waiting for 3 hours (order time is at 22:23 on 15th Feb) and now is 01:23 and it's been been 3 hours but I didn't get my order still. How ridiculous the service is! My husband spoke to the manager but he hung up the phone. Completely ignoring the problem and the phone was off when we tried to call him again. Terrible!

Dear Talabat Team

Greetings.

11.02.2019 at 19:05 pm/ City walk/ Building 24/ Reception

I would like to ask a favor and needful action from your side for one of your team a specially to Mr. Muhammad Akmal from talabat delivery.
Mr. Muhammad Akmal
Talabat delivery
EID: [protected]
Mob: +[protected] (not sure)

Please talk with this guy coz I am working in Meraas holding in a customer service position. I asked him politely to sign the Contractor Logbook for the security purpose. And he very rudely began to speak and he said that it is not his work to put mobile and signature and he will not do it. As per resident feedback, he does not know how to communicate with people and with customers.

If you have any question please do not hesitate to contact me +[protected]

Sincerely regards,

Abdusamad Nabiev

I placed an order via Talabat for MacDonald online by 1:13 pm, till 2:55 pm no one showed up, I called many times to follow up, 2:30 pm the driver called me speaking indian only, no english, no arabic ? MY QUESTION IS: how he will communicate with customers? second he is new in the country and don't know Dubai well as per him so why guys you are sending him for delivery? he got lost and called one more time to send him location by whatsapp? and still couldn't reach the location, 3 pm i have to cancel the order.
the problem is that I am at work and the order is for home for my kids. they were waiting for almost 2 hours, this is ridiculous, I am sorry to say that, I cant believe this kind of service / and in Dubai ?

I will not use Talabat anymore for orders and will not recommend to any of my family members or friends.

Note: I paid by Apple Pay application, need my money to be refund as soon as possible and thank you very much for your kind service!
Naima Ali

Talabat live chat assistance is of no help. I was terribly inconvenienced because the restaurant did not want to deliver my food claiming its National Day and the traffic is alot with road blocks. I was called and told this 20 minutes after placing the order and the driver was still making a decision whether to deliver or not. Live chat did not offer anything for the inconvenience caused only that he hopes my food gets to me. I mean really if it is a problem delivering on this day why doesn't talabat have a message on its site instead of taking the money from our cards and then expecting us to wait. Talabat has lost me as a customer because if how this matter was addressed.

Today was probably the worst possible delivery I've seen by far with talabat. Not only was the delivery more than 40 mins late above the average min delivery time for a mere wrap and hummus plate. Please tell me how you would accept it for yourself. Unbelievably disappointing service. I will make sure everyone knows your inability to communicate to the customer that orders are late and that you are generally just bad with delivery times. You should be penalised for this

On 21-Oct 18, Talabat cancelled my order due to restaurant says that my order is out of stock. This was not reflected on their site and they only inform me when I followed up which is 45min after I placed the order.
They promised to refund my payment (w/c I did via card) with 2 options, 1- refund to my bank which will take 5-7business days or 2- refund on my talabat credit account, they mention that my the refund should be available after 30-60 minutes. I went to choose the 2- option as refund will take shortly and Im very hungry and I wanted to take another order. Talabat representative confirmed that they will refund to my account.
After 60min, i check my talabat acc but no refund.
It's 23 Oct 2018 now but still did not receive any refund. I contacted talabat and they keep on making different stories. First is that they mistakenly refund it to my card, 2nd is they change the processing time for talabat credit refund .

The most inept, incompetent drivers I have ever encountered in my life. They ask you for your location when it is clearly stated on the order. Why should I have to add some unknown driver to my phone and then whatsapp him my location when he can find it in the order?! The delivery guys are always late and you are lucky if they dispense the correct change. The last time I ordered, my order amount was 83 riyals and the driver asked for 90. I asked him for a receipt and he said he did not have one. I was certain that my order did not cost 90 and verified my order later to realize that it was in fact 83 and not 90 but the driver had already left by then. I then called talabat and complained abd was told that the proper disciplinary measures were to be taken to ensure that this driver never does this again. I don't mind handling a driver a 7 riyal tip but he should not have to lie to get it. Talabat go? More like talabat NO!

The worst ever egoistic customer support you have with this lady here.

She should not be on live chat if she doesn't know what to speak Hoda A El-Sayed

Not only she cancelled my order before even attempting to contact but she said Talabat the order was cancelled because i said the restaurant cannot meet my special requirement so she cancelled it as per my request.

Please find below conversation and i very clearly told if she cannot get in touch with them she is to contact me back within 5 minutes and let me know followed by cancelation instead she cancelled and walked away!

Is this type of people who talabat has in their live chat?pathetic this is the first ever arrogant irresponsible chat i had with talabat and hope they address it correctly

Hassan Norder enquiry
Chat started
Hoda A El-Sayed joined the chat
Hoda A El-SayedThank you for contacting Talabat customer care, my name is Hoda.
Customer CareHi Hassan N
Hoda A El-SayedWould you mind waiting a few minutes while I look into it?
Hassan NHi
i don't want them to deliver the food in their paper containter
Hoda A El-Sayedthe order is from Pad Thai Al Ain Sir ?
Hassan Ncan you request them to deliver in tupperware with disposable fork and spoon
yeah from pad thai al ain
Hoda A El-SayedWould you mind waiting a few minutes while I look into it?
Hassan Nsure will wait
Hoda A El-SayedI am sorry for keeping you waiting as I am still trying to contact the restaurant, please hold on.
Hassan Nsure will wait
Hoda A El-SayedThank you for your patience.
We tried to contact the restaurant but there was no response from their end at the moment
I'll keep trying
May you please contact us in 5 minutes to confirm your request ?
Hassan Nyeah sure
Hoda A El-Sayedthank you Sir
Is there any other inquiry or assistance I can provide you? It is a pleasure to be at your service.
Hassan Nno thats all
i will wait for you to contact me back in 5 minutes
Hoda A El-SayedYou can contact us on live chat again or on [protected] Sir at your service
Hassan Nyou said you will contact me in 5 minutes
why should i contact you back ?
Hoda A El-SayedI asked if you may contact us back in 5 minutes Sir
Hassan Nnoi won't
Hoda A El-Sayedor I'll let the restaurant contact you to confirm
Hassan Nits not my responsibility to contact you in 5 minutes
if you cant get through the hotel you should contact me in 5 minutes
Hoda A El-SayedI'm sorry what hotel ?
Hassan NHi Hoda
are you new ?
Hoda A El-SayedNo Sir
Hassan Nor you are trying to be smart
what are we speaking about at the moment
can you get through the place where i ordered or not
Hoda A El-SayedYou requested that you don't want the food to be delivered in the restaurant's bag
right ?
Hassan Nif not you are supposed to contact me back when you can get through them
i know what my request is so you don't have to repeat it to me
Hoda A El-SayedI'm just confirming that I got you right Sir
Hassan Nthe question here is if you cannot contact the hotel then you are supposed to contact them and contact me back when you have got through
instead of asking me to contact you backin 5 minutes and speak through someone else and explain everything
Hoda A El-SayedOkay Sir no problem
Hassan Nyes you got it right
now can i expect a response from you in 5 minutes
if you cannot please do let me know i would like to cancel the order and refund it to my card back instead of talabat account
Hoda A El-Sayedonce I get in touch with the restaurant sure
Hassan Nthankyou
Hoda A El-SayedNo problem Sir
You are most welcome.
It was a pleasure to chat with you.
Is there any other inquiry or assistance I can provide you? It is a pleasure to be at your service.
Hassan Nfirst you can resolve this inquiry then you may ask if there is anything else to be resolved :)
thank you for your precious time.
Hoda A El-SayedYou are most welcome.
Thanks a lot for using Talabat. If there's anything else you need, we're here to help you 24/7.
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Dear All
Plz note that we sent many emails since 1/7 to add special offers and some pictures to our restaurant list and nothing happened except issuing tickets and ignoring us. They asked for my mobile number but no called me. One of the two offers expired now. It was a very bad experience with such big company.
Our restaurant name is Borg Al-Mashawy in KSA Riyadh. Plz do the needful to maintain your good image and to solve our problem.

MOSAAB JAD
[protected]
Riyadh KSA

I ordered dinner for me and my mom, this times from another fast food restaurant i had not ordered from before, but considering the previous restaurants had delivered perfectly, i did not expect this. After an hour they call me repeating my location which was correctly given by me and told me the order was cancelled due to something wrong with the location, when my location was repeated and it was correct, why wasn't i called when the delivery guy couldn't find where the location was? why cancel my order? there goes our dinner and it's late now, we can't afford to wait an hour more.

Dear sir,

Please be informed that this is not the first time this happened to me. Am a regular customer for Talabat and I encountered many times the same problem. U r displaying offer for kababji about 20% off on all orders, kindly check attached photo below, but unfortunately we discovered that the offer doesn't exist. Please try to solve this problem at your earliest because I have been waiting for 20 mins after placing the order to know that the offer does not exist which is really annoying and disturbing.
Please note that this is not the first time to encounter the same.
For your information and prompt action

My husband and I placed an order with a restaurant at 18:11. After waiting a long time we watched as the drivers location went to Lusail, then towards Qatar University. We called the restaurant who contacted talabat whose driver was doing the delivery. No help there. I had a live chat, which we have screenshotted ready to share publicly if necessary, during which all I received was an apology and a promise to speak to the restaurant, however we explained that it was not their fault, it was the driver who had been going the wrong way numerous times.
We received our order 2 HOURS after placing it. The restaurant offered to send us a free order with their own driver, whilst the talabat employee we spoke to - Reem Moustafa- LEFT THE CHAT when we were trying to speak to him. This is rude, unhelpful and just topped off a very poor experience. We would expect a full refund for this order and look forward to a prompt response to this message.

This is my order number :[protected]
Phone: [protected]

The story of how Talabat Ripped me off.
I ordered Texas Chicken on 13, my order was approved and charged me instantly on my card. At the time of delivery I get a call from the restaurant that they can't deliver and there goes my lunch break. So now I contact Talabat regarding this matter it took the agent 20 mins to confirm what I had already told him and he finally believed me that my order was cancelled. Because of this experience I decided not to use Talabat again and stick to Zomato and decided to ask for refund, the agent said if I accept Talabat credits I will get in 15 mins but for refund I have to wait 7 to 10 days, I chose refund and that's that. I fill a contact us form on 11th day regarding my refund but no response, then contacted them on live chat on 23rd and I was promised that I will get a call which never happened.

I found out on online that there are more people like me and Talabat does this often, many people get swindled and never lodge any complaints becauae the total amount is relatively small. But think how if it's 50 dhs and there are 100 people each much? For Talabat it is not small.

Hello. I just wanna explain my complaints. I'm so disappointed with the service they provide me. I was so excited to try the cookies, and finally the driver called me after an hour waiting and he said he is outside my place. So I went downstairs but I didn't find anyone there. I'm waiting 10 mins outside the street no one is come. So I decided to went inside since its after midnight already. So the restaurant called me again and want me to go outside because he is there and he said that my security guard doesn't allow him to go inside, while I was there next to the security and even I confirm with them and nobody's is come. So after a while I'm waiting outside without any confirmation the restaurant called me again and apologized that the driver is took the wrong place, so he wanted me to send my location through the whatsapp. I sent it to driver. Almost 45 mins waiting outside nobody's come, until the driver called me again and he said he finally outside. While I still outside waiting for him. So I asked him where are you, because nobody's here. He cut the call. And when I tried to called him back just to make sure where he is, instead of explain to me nicely he cut the call. That's so rude! Ridiculous! I'm the one who supposed to get upset here, you let a lady stand outside for almost an hour waiting at 1 am, is it appropriate? So please I'm using talabat for so long, and this is unacceptable. I'm really disappointed.

I have 10x10 meal (Texas) - QTY 03, which includes the below as per your site. 10 pcs chicken 10 pcs tenders 1 large coleslaw 1 large mashed potato 2. 25 ltr coke 5 sauce dips.

But when I received I just had 10 pcs chicken 10 pcs tenders 1 large coleslaw - no drinks and no mashed potato. The total amount was AED254/- which I already paid.

I actually put up a party for my dear ones, and the situation while eating was really bad. I was informed from Talabat and from Texas that I am not eligible for drinks and mashed potato!

I dont know my order number, Store ID-10712, Cashier 7680-Jhun, my phone number given is [protected], [protected]@gmail.com

Attaching the pic of my order

Date of Incident: 02 April 2018
Order ID: [protected]

I ordered a meal from KUDO using Talabat app. KUDO is one of the participating restaurant in Talabat's current promotion "WIN AN HONOR 9 Lite". In order to participate, customer has to make an order, then take the picture of the meal with the flyer (to be provided by the participating restaurant with meal delivery) and put it on Instagram.

When KUDO delivered my order, I asked the delivery guy for the flyer. He told me that there is no flyer and we are not aware of any such promotion. I contact Talabat immediately on the live chat where I received couple of computer generated responses. Till now I did not receive any answer to my query nor i receive any flyer.

Its really unprofessional and unethical to put such fake promotions so that customers will order only from some specific restaurants. I am a frequent user of Talabat App and I was really hurt. Its unbelievable for me that any company would go to such lengths and fool their own customers in order to generate sales for some specific restaurants.

I attached photos of my order receipt, meal, promotion and screenshot of the live chat which I had.

Manar Abdelghafar left without helping me. He always left me hanging before he gets back to me. very dissapointed with the service of Talabat over all including this agent.

Delivery: I am waiting for more than 2 hours for my food, charged through to my account and this rude agent said that there is no other way to call the restaurant.

Date: 28 Mar 2018
Time: 1.35PM

Give me my money back...