We placed an order in Dubai on September 17 around 8:40pm, order number #[protected]. Two drivers were sent but we only received half our order. Receipt attached below. Requesting either the groceries we ordered or a refund. We are missing orange juice, banana juice, vanilla ice cream, 2 pastas, laundry detergent, loaf of bread, toilet paper, and frozen mixed vegetables. We aren't happy at all with your customer support, we have been trying to call you and all you do is keep on transferring us to without helping at all.
Claimed loss: 163 AED
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Contact Talabat’s customer support through the app or their official email, attaching the receipt and referencing your order number (#[protected]). Clearly outline the missing items and request either immediate delivery of the missing groceries or a refund. Mention the lack of response and poor customer service you've received so far. If they fail to respond, consider escalating by posting on their social media channels or filing a dispute with your payment provider. Keep all communication and records for further action.