Talabat Middle East review: No refund 34

Please read my experience with talabat online customer service representative.

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Operator: ‪Welcome to Talabat chat service, This is Nouran, how may I assist you today? ‬
Selim Gu***: I didnt recieve my last order
Selim Gu***: R u there
Operator: ‪order id number please‬
Selim Gu***: I cant see that right now.
Selim Gu***: Its my last order from fish and chips
Operator: ‪ok i need the order id please‬
Selim Gu***: I dont have it
Operator: ‪mobile number‬
Selim Gu***: ‪052 835 ****
Operator: ‪sir no records for this number ‬
Selim Gu***: This is my number and I have and account with you
Selim Gu***: I think you are new there
Selim Gu***: Can you ask someone
Operator: ‪iam sorry sir i neeed an id number or phone numbers‬
Selim Gu***: What is your supervisors email adress let me email this conversation to him.
Operator: I will be right with you.
Operator: Thank you for waiting. I'll be with you in just a moment.
Operator: ‪let me check your history to find the order number‬
Selim Gu***: I thought you couldnt find my account.
Selim Gu***: How did you find my account now
Operator: ‪sir the restaurant did not get your order till now‬
Operator: ‪hello sir how may i help you ? have an issue‬
Selim Gu***: Your supervisors email adress please.
Operator: ‪the restaurant have network issue‬
Operator: ‪would you like to wait or cancel the order‬
Selim Gu***: I will wait for my order
Operator: ‪ok it will take from 45 to 60 min ok ?‬
Selim Gu***: Ok cancel my order and please give me your supervisors email adress.
Selim Gu***: This is the 3rd time I am asking you with his email.
Operator: I'm sorry for the delay. I'll be right with you.

Dear sir,
Today morning i got a notification that i am eligible for 25% of discount on any order, and i ordered but i did not got any discount, my order id is [protected] and also attached my purchase reciept please solve this at eaelier.

I'm planning to lodge a complaint to the gov about them.

Talabat is the worst food delivery website ever!
I ordered few weeks ago and the restaurant cancelled itself for no reason so instead of refunding back my money right away its been three weeks that I've been calling them and the haven't refunded it so I had to call my bank and get them involved. Plus they have the worst customer service ever, I called them more than ten times and they were so useless, the guy actually told me on the phone that he could not help me. Let's not forget their poor delivery either! they take forever and take your m

The price for my last order have been debited twice from the regular price from my k-net. it happened today as my order arrived. The bank sent me a message telling me that it have been debited with the same price I paid for the order.

I placed 2 orders in a row at chili's that got canceled more than a half hour after being placed without informing me by any mean.. this is so frustrating and disrespectful especially that my card keeps getting charged

Dear sir,
Today morning i got a notification that i am eligible for 25% of discount on any order, and i ordered but i did not got any discount, my order id is [protected] and also attached my purchase reciept please solve this at eaelier.

2 hours delivery food it is in acceptable Order [protected]

They cancelled my order with letting me know.

After an hour and 15 mins I contacted them.

All they said was "Sorry your order was cancelled by mistake"

YOU ONLY HAD ONE JOB

I ordered in Pizza Hut before 6pm ang they gave me order # then at 6:30pm they called me and suddenly cancelled my order because they are busy if they are busy it should be written there not like this that we expected that we can eat right now the pizza.. im very very disappointed!

The Company is a fraud, i ordered a food which was delivered 2.5 hours after my order, non of talabat really care of what i am saying, their customer service person was so rude when i tried to do live chat .
With no respect or care they refused to refund the money.

I don't recommend anyone to use it.

I want to complain and follow that I ordered 2 meals from Burger King at 12:30 pm today 25/6/2017
And until this moment I didn't recive my order until this moment of the email
And I called him many times they not answer my question about my order .
Please If you will not fix this problem quickly that I will contact and complain .

Asma

I waited 2hours before cancelling my order of kfc. Does a kfc take this long to deliver? no, it's because talabat is rubbish. Don't get the app or you will just get hungry

I received both sandwiches with lettuce and my order is wrong

I have ordered twice this week but the ones that are in the menu were both not available in actual. They shoudn't be posting the goods in their menu if it's not available. Disappointing!

On 2 of may, there was a problem with my order and they didnot inform me. I knew after I call to ask about the order. An d until today I didnot get my money back ( they said on the phone the refund takes 5 days) I just called and they will still call the bank OMG still they will call the bank .
I wish you solve the problem
Thanks in advance

too much delay in delivery. order id [protected]

TALABAT IS EXTREMELY HORRIBLE!
The worst delivery company I've ever dealt with! I never write reviews but this company is just so bad! I waited 6 hours for the delivery . Never use them or you will most definitely regret it!
note: the manager of complaints dept, offered me 20AED refund! what am I supposed to use them for after my visitors left?!

Two times cancelling my orders is not acceptable at all there is many app giving better customer service and delevring my order on time

Dear team . I have opted for talabat online ordering for my restaurant, and since 3 months there is no progress in the process. All i am being told are the unrelated excuses by your employees. I have submitted all the required docs as requested. They are not taking it seriously so i thought to write it here, may be there would Be any progress

Talabat service becoming worse and worse everyday every order is wrong and late always and ignoring all costumers requests!

i ordered from KFC today an order that has two dippings which costs Qar 30 .i recieved the order without the two dippings and it wasted my time and caused me very bad experience. I want a refund. why the order of kfc I received missing these two items ?!

Order [protected]

+[protected]

Time,8:30.Date,25/11/2022

Misbehaving with security and wrong parking in alkhail heights building RB05 and use dirty language.bike number,I_45864

i ordered from Talabat in Abu Dhabi at Athena restaurant on 23 October 2022, i have requested and cancel order due to food quality but there is no support from Talabat at all and i didnt got my refound

Order id is [protected]

There is no contact number to complain.

My order delayed for more than 4 hours and after contacting customer support they did not help and the employee ended that chat by canceling my order upon my request and hang up without my feedback and satisfaction I will never use your app again after 4 hours I lost my appetite cause of u

I would like to report a very arrogant and rude talabat delivery driver ...my bf sent me kfc and asking for my name he's very angry asking about my name to my bf he doesn't have patience to wait

I sent so many request and refund, no solution. I only received call once, and he said he will call me back, I did not get any call. After filing complaint, I will receive auto reply email, Very Bad Customer Service

I've been waiting 14 days now for my refund. I contacted Talibat support and it's the same excuses. Nothing has been done. I was even told to contact my bank as the money is being processed. All tactics to not deal with my refund.

Delivery boy comes to deliver food or to molest kids ?

that too they do it with kids who are so innocent and they think they cant say anything……

Y dont you hire good people ?

I want you to take action against the person as soon as possible.. the complaint has been already registered on Thursday 12.5.2023

Talabat has charged me for a YEARLY PLAN of TALABAT PRO despite that my choice was MONTHLY 19 aed and not YEARLY 280 aed!

After the ine week free trial is over ,the payment was done automatically at 17/06/2023 from my card

I senf an email for refund and for explanation however they replied without any explanation for what happened !

My talabat has been blocked for a couple of months I have contacted talabat 6 times and everytime they tell me we will try to resolve this issue as soon as possible but they haven’t, everytime I try to place an order it says “your account has been blocked due to violation of terms and use” and I’m not the only one having this problem

The driver called me about the exact location, in my side I talk to him normally, but this delivery man is disrespected me by changining his voice tone, and every time he keep repeating his Fake annoyinhg voice while talking to me. He was trying to copy the Filipino accent. He needs to learn how to respect.

had ordered 1x Panadol Extra with Optizorb 72 tablets , (Aster Pharmacy via Talabat app) but was instead delivered 1x Panadol Extra with Optizorb 24 tablet . several complaints to talabat has resulted in no success.

order id: [protected]
10th of November 2024

invoice and order details attached