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TapJoy Complaints 844

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T
7:58 pm EST
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TapJoy design home subscription rewards

No Diamond payouts on large reward subscription offers for Bark Box or Hint Water. Seems like a rip off! Order subscription, pay, receive items but not diamonds.

When I use in App customer service, they either don't respond when proof is sent, or the offer isn't listed in the drop down menu so you can't even report the problem and hope for a resolution.

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2:42 pm EST

TapJoy free coin offer for signing up to free trial on now tv entertainment through the walking dead road to survival.

Upon signing up to Now TV as advertised on tapjoy I would receive over 2, 400 coins to use on the walking dead road to survival. I checked for 2 days and no coins received. I've already emailed through missing coins tapjoy link for which I got an automated reply asking for evidence of free trial purchase with I attached to a reply in my email. It has been 2 months and I have no response from tapjoy. I have emailed 2 more times asking for a response and to sort out the coins for which I should get. Again no response so I want to complain about this and I want you to sort this out and deposit the coins due for signing up to the offer.

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7:00 am EST
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TapJoy line coins

Stupid [censored] tap joy! Why are you scamming me. I'm just trying to get line points but everytime I try to finish the quest, you guys keep removing it before I could finish it. Did you know I have to download legacy of discord for more than 300mb. Freaking damn waste of time. When I download anything to complete the quest you guys keep removing it at the last minute. Please don't scam people like this. Time is precious.

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violithalia
ID
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Jul 03, 2018 11:50 pm EDT
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I have reported my complaint to Tapjoy Reward Help but after this email, i didn't get any futher reply. Please Help

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12:45 am EST
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TapJoy design home

I have a GLITCH in three rooms that I designed. They are: Navy Blue Contemporary, Harvesting Special Moments and the Mountain Side Villa. It is showing only an abstract red question mark when I try to pull them up to view. Mountainside Villa has already been judged. I received a 4.26 for the big red question mark! It is my respectful opinion that the voting system is frustrating enough, to those of us who work so hard to present a beautiful room, then to receive a low score while someone with a haphazard room gets five stars. Please fix this. Thank you.

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8:44 am EST
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TapJoy castle clash

I dont get gems from offers and watching videoes gives no gems anymore on my [protected]@gmail.com. I tried the same on the guest account and it get the gems. The video is playing, but no reward, I can download, install and play offers, but no reward. All that works fine on the guest account. Tried contacting tapjoy 3 weeks ago, no response. Igg gave me this.

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5:34 am EST

TapJoy rewards

Good Morning,

I have contacted Tapjoy on several occasions now in relation to missing rewards, everytime I get an automated response, to which I reply with the evidence requested and then hear nothing. I have listed below when I completed the offers and subsequently contact yourselves.

26/10/2017 - Request code: [protected] - no response, missing cash 1276,
emailed on this again on27/10, 29/10 and 30/10 and 02/11 and 16/11.

16/11/2017 - Request code: [protected] - No response, missing cash 488.

20/11/2017 - Request Code: [protected] - No Response, Missing Cash 438

Please credit my WWECHampions account with Missing Currency of 2202 in game cash.in Game Name M4rc1302

if you need anything further please email me on marc. [protected]@gmail.com

Kind Regards

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3:44 pm EST

TapJoy rewards

I completed two offers over a week ago and have no received my rewards. I spent money to get these so I sent in the email requests. it's been over a week with no reply or my rewards.

Tapjoy Request [Case [protected]]- Enjoy Delicious Snacks Delivered to: ref:_00D30pf03._5001B146iyH:ref
And
Re: Tapjoy Request [Case [protected]]- 1 Month Free of WWE Network | Survi: ref:_00D30pf03._5001B146SIo:ref

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6:53 am EST
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TapJoy complain for my missing minutes.

I install 'call voice changer-intcall 8.0
Then they give me a task to to get 15 free minutes via playing Lord Mobile game.
I proceeded by tapjoy And I install app Lord Mobile
Task to reach castle level 11 and get 15 free minutes.
I fulfilled all offer requirements and still did not get minutes.
I did the following instructions. When I press the botton tapjoy for my missing minutes system sys: 'sorry this option is currently not enable' plz help..

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7:24 pm EST
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TapJoy tapjoy promotion rewards

Tapjoy Request [Case [protected]]- Make a purchase from variety of Gil: ref:_00D30pf03._5001B146l7k:ref

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All MailMove to inbox
Tapjoy Request [Case [protected]]- Make a purchase from variety of Gil: ref:_00D30pf03._5001B146l7k:ref
Inbox

Chaz Bimel
to skhan
6 minutes agoDetails
Hello, I was an avid player on "killshot bravo" until I made a purchase from a Gillette razor promo that I was NOT rewarded for. I have contacted customer support but it seems I did not have an email address that was being monitored.
I am VERY upset, and will send the razors I purchased back to Gillette with the explanation of this situation, along with the package arriving compromised of course.

I alerted killshot bravo help staff that I am preparing to take legal action against them, as they are aware of the unethical promotion offers in the game that their company moderates.

The offer was for over 2k gold awarded for the purchase as a special promotion, and I would like to be compensated for my time and trouble, as well as interest from the time of 11/12 at the rate of 100 gold per day, in addition to my estimated hourly rate of about $250... I spent over an hour in all on my collection attempts, but we can agree on an hour outside of the judicial process.

Thank you for you're time and consideration on this matter.

Sincerely, Charles A. Beisel IV Esquire

2017_11_12_01.29.56. png

AttachmentIMG_[protected]_195947. jpg · Print

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5:11 pm EST

TapJoy your lack of paying rewards in the form of diamonds

Hello, I would like to say that half the time you pay but somewhere my requests get lost or you say you have paid out the diamonds when u have no.
At present you owe me for Fingerhut, I signed up, created an acct and my first order will be here the day after thanksgiving, secondly, 3 d bowling, 3 D pool, and fanaticalfootball, the last 3 you said you paid, you did not at least according to my records, please pay these, you guys r getting some bad press, your all in all a reputable company. Thanks, mbaker

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5:54 am EST

TapJoy got to level 10 on game to get 1.9 million coins on quid, won’t give me my coins.

They told me the game developer of the OTHER game that I played to get the coins on QUID wouldn't approve my request. Why do they have to approve it in the first place? They had a special on Quid for 6 hours for double or triple coins on their offers, now I know they're all just a scam and a waste of time. They sent me an email and I emailed them back, and they never even responded to me. Terrible customer service, never using their free diamond or coin feature again. I used to use it all the time on another app, but I will NEVER use it again. They only give you diamonds/coins when they want you to, so don't use them if you're expecting a reward every time. Deleted Quid and no longer using tapjoy.

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2:16 pm EST
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TapJoy I accepted an offer to purchase deal dash for $72 over a week ago and I have. it received any payment from tap joy

I have contacted the company but everything is just automated. I should have received 49, 496 diamonds on the Design Home app. Nobody will help at Tap Joy or Design Home. I have tried both companies many times this week. It just sends back the same automated letters. I am reading a lot of complaints about this company here on your site. Please help get my compensation or my money back.! Thank you, Erin Pennacchio

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5:10 pm EST

TapJoy not honouring diamonds

Spent ages filling in surverys and downloading games for diamonds which are never paid out.
To date I am owed:
Fairway solitaire completed levels after downloading games :
Level 10 - 7278
Level 6 - 1573
level 1 - 363
level 12 - 2360
Holloween quiz - 1180
Scary Movie quiz - 1180
Witched Quiz - 1180
Historical Figures Quiz - 1180
Taps to riches told to down load and achieve first level which I did then the offer disappeared. These guys do not respond to emails and are ripping people off

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4:19 pm EST

TapJoy the walking dead road to survival

I completed the Hulu Live TV request/sign in and didn't receive my coins. I have the confirmation email from Hulu if needed. I also tried to submit the request through The Walking Dead Tapjoy but everytime I tried to submit it I could not select the Hulu TV offer. It seemed to be stuck on a Clash of Clans offer. I am attaching the screenshot of my receipt of my Hulu TV email. My email address is [protected]@gmail.com

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7:03 am EST

TapJoy 70000 gems reward for growtopia

I haven't receive my rewards its been 4-5 days and still nothing u guys keep using auto send thing which is very useless plz can u give me and the other people our rewards?

When I was playing growtopia I found a offer 70000+gems if u reach castle 11 in lords mobile I have spent 4-5 days playing the game but still I have not receive any rewards plz reply back

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9:51 am EST
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TapJoy the walking dead road to survival missing coins request

I completed an offer for the walking dead road to survival and didnt receive the reward. I filled a "missing coins" inquiry and received the initial response and request for a scrrenshot. I sent the screenshot and never. Received any further response or the reward. Please fix this! Below is the missing coin inquiry reference number.

[Case [protected]]- Download Legendary-Game of Heroes a: ref:_00D30pf03._5001B13jz4T:ref
R
Reward Help

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10:56 pm EST
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TapJoy reward not received

I am playing evoking life I used tapjoy platform build in the game itself I have completed lords mobile where I had to reach the castle to level 11 which I have completed but did not received the avakin coin wrote a ticket to tapjoy received their automated mail but after that I have send them 5 mails plus a screenshot of the completed game but no response from tapjoy

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11:05 am EST

TapJoy missing diamonds

As I was playing Wheel of Fortune, I was low on diamonds and decided to download the game Lords Mobile to get 400 diamonds on Saturday October 28, 2017. I reach out to WOF as they stated it would take a couple of days, so I reached out the them on 11/2/2017 in which the advised me then to reach to out Tapjoy. I sent Tapjoy a message on 11/3/2017 in which they requested a screenshot of Lords Mobile on my device which I did the same day. Their website stated after receiving the screen shot it will take 5 business days. Monday will by the 6th business day and I don't even know if they have even received my screenshot.

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11:57 pm EST

TapJoy not receiving promised rewards

I completed an offer for a game Covet Fashion through your platform TapJoy and I haven't been rewarded. I have the TapJoy app and I have repeatedly tried to validate my email and it never sends me the validation code! The offer I completed isn't showing up in my missing diamonds drop down box. I have all valid proof of completing the offer. Help!

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CherryFlavorWine
CherryFlavorWine
US
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Nov 12, 2017 10:50 am EST

I am having the same issues with no communication from customer service.

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4:57 am EST

TapJoy rewards denied

Rewards for Design Home
Complete upgrading Final Fantasy Citadel to level 10 within 7 days.
This reward was 58K+
Since the value of these diamonds would have worth about $35-40, I spent $5 in the Final Fantasy app to make sure I finished in time.
They asked for screenshots, which I provided.
They claimed the advertiser denied my claim saying I did not have the app.
This is of course, not true.
I have tried to follow through via Design Home, and they remain silent.
Totally ripped off.

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D
Donna Houpy
US
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Dec 27, 2018 8:27 am EST
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tapjoy does not deliver all the free bonus' when you finish a game. i sent them the proof i had completed the level required and i sent them a screen shot showing the app is on my I phone but i was still denied. they tried to tell me i must have downloaded the game on another device (i only have my I phone, no other devices) or did some kind of cheat thing. i do not appreciate them telling me that because i am not a cheater. all games that were downloaded on my I phone thru tapjoy is now being deleted and i will never use them or their games they represent ever again.

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S
Sir Chance
US
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Nov 28, 2018 10:43 pm EST

Tapjoy is one hundred percent scam I turned in tickets with screenshots and every single one of them got denied and I HAD PROOF THAT I COMPLETED THE OFFER. If work wants to help resolve this issue my gmail associated with my ticket request is deabllo8685@gmail.com

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Overview of TapJoy complaint handling

TapJoy reviews first appeared on Complaints Board on Jun 2, 2011. The latest review Missed Reward and rude Support Team was posted on Sep 2, 2024. The latest complaint in game currency rewards not received was resolved on Aug 08, 2022. TapJoy has an average consumer rating of 1 stars from 845 reviews. TapJoy has resolved 23 complaints.
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  1. TapJoy Contacts

  2. TapJoy phone numbers
    +1 (415) 766-6900
    +1 (415) 766-6900
    Click up if you have successfully reached TapJoy by calling +1 (415) 766-6900 phone number 0 0 users reported that they have successfully reached TapJoy by calling +1 (415) 766-6900 phone number Click down if you have unsuccessfully reached TapJoy by calling +1 (415) 766-6900 phone number 0 0 users reported that they have UNsuccessfully reached TapJoy by calling +1 (415) 766-6900 phone number
    +1 (415) 766-6905
    +1 (415) 766-6905
    Click up if you have successfully reached TapJoy by calling +1 (415) 766-6905 phone number 2 2 users reported that they have successfully reached TapJoy by calling +1 (415) 766-6905 phone number Click down if you have unsuccessfully reached TapJoy by calling +1 (415) 766-6905 phone number 17 17 users reported that they have UNsuccessfully reached TapJoy by calling +1 (415) 766-6905 phone number
  3. TapJoy address
    111 Sutter St., 12th Floor, San Francisco, California, 94104, United States
  4. TapJoy social media
  5. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 02, 2024
  6. View all TapJoy contacts
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