The Brick
Reviews and Complaints

In March I bought a bed, from the Whitby Store. Our first new bed. We are seniors we only sleep on our bed, maybe TMI. But on Aug 3 the side rail broke. I notified the store, they said had to be done on line, then they phoned me back. Seemed like extra step. Then they I formed me someone would be out in a week, I had to stay home for his 1 minute visit and picture all morning. When I could have sent it on line. The part finally came in, this week, we were on holidays. They said to come get it. What if we had a small car. They said nothing about bringing the broken piece with me. Trip there for nothing. It's not my fault your bed fell apart, and that we have had to sleep on the floor.
Very poor customer service.

Name: Sharmaine
phone : [protected]
product: Purchased on August 07 received on August 16/2019
cost $ 563.00 with taxes
the unit was purchased from the Brick in Hamilton on James street

August 20/2019 I called the brick at around 1 pm informing them of the issue I was having with the brand new television I just purchased. I told the customer service agent that I received the television and I was just now able to finally get the Television to work. I informed the rep at the Brick from the store I purchased it that it is not working properly, I told her that the picture quality no matter how much I have tried to adjust it the quilty is hazy and as if there is a white cast over the image, the quality is dull and the sound quality is muffled and also hazy if I can say that. I have tried turning it up and down and the sound still comes out as if you are listening to it while it is in a cardboard box...

she tells me over and over that they do not have a return policy and that I would have to call the manufacturer, she also told me that when they delivered the unit the delivery persons where to set it up and have me sign off that it is working well I told her no on setting it up and not one told me that I had 48 hours to see if there are issue with it. I told her that I have had an old Television for more than 10 years I have now just decided to purchase a new television for myself and had no idea of how to set up a smart tv...

though she knows not one gave me any service on the product she tells me all is can still do is call RCA and let them know of the issue.

I just want my money back, to be honest, and to get a television that lives up the the the quality I paid for and not be stuck with this unit that obviously has something wrong with the image and sound.

I worked hard to save this money to get me this television and now I have nothing but dud of a screen in my home I want this to be rectified and not me having to run around trying to take images and sending email to some RCA team that is going to take 10 business day to see if they will or can help me... the brick has messed up and I am left to feel frustrated and upset. Please, can someone help me...
I have had this television on but a day and now what.

I bought a Samsung Gas and Electric Dryer from The Brick on March 30, 2018 and have had NOTHING but issues and problems with it ever since. I am on the 3rd time getting it fixed and right now I had a problem with the technician named Chad from Bugs Appliance as he was RUDE and very unprofessional. Please make a note that he is NOT allowed in my house EVER and that he is not a good worker and does not get the job done. He only partially fixes it so that I have to call again. I just had it fixed in November and it quit working again right now in July so not fixed properly obviously.

Marlene Harrison

Okay so first off me and my wife bought a bed king size mattress and box spring as well as cover protector. We were then told the day of purchase that it would be delivered if not this Tuesday the following Tuesday.

Anyways the first Tuesday came and nothing. So we assumed it would be arriving like he had said the followings my Tuesday ..well that's Tuesdays came and my wife called to just ask what time.thry were coming because we hadnt heard anything since the day of purchase. They were confused and said to my wife. I don't know why they told you those dates . We only have the mattress not the spring here and it won't be there until Monday August 12 19.

As well as the person store manager was the one who did the sale. Who went then apparently on vacation without telling us a that our delivery date had changed.

My wife then called Orillia store manager named Len. And he spoke to my wife very rude and condencently. Not offering any solution and my wife said so I guess my first mistake was doing bussiness with the brick?he said laughing ya I guess so.

Very poor management unprofessional.

Is sickens that I am trying to buy a bed and keep "the brick" and it's employees with a job . And this is how we get treated. not even a sorry or free delivery being offered.

Is this acceptable behavior to you?

Please answer me.back or I will have to get a lawyer involved..which I hope we can come to a fair and understanding.

Joseph king

[protected]

My Name is Samira Rehan my no is [protected] and [protected] my address is 5255 palmetto place unit 59 Mississauga Ontario . I bought lne power reclining sofa set from Brick around 2 years back now my recliner is having issues .The loveseats are bending from the sides while reclining and the 3 seater seats have a dip kindly take action ASAP as i have 5 years warranty.Im attaching pictures of the issue . THANKS

Hi

I bought a Bosh dishwasher 2 years ago with the Brick extended Warranty. I had an issue with the control Facia on my Dishwasher and broken door Handle. The initial warranty repair request was created on May 22nd 2019 to replace the Facia and Door handle . We are now Aug 8th 2019 and this repair request is still not complete.

The dishwasher was working when the technician came in to replace the facia and door handle but now it is no longer working at all after he tried to fix the facia so the situation is getting worst.

I call Transglobal and King and State to ask for resolution and nobody can provide me with a repair ETA or any comments. The technician ordered and received the wrong parts multiples times and I cannot get a hold on king and states over the phone to have an update.

The technician replaced the control Facia, the electronic control module but he have no clue what is damaged on my dishwasher saying we need to replace other parts and see if it will fix it.

It took 4 weeks to be able to schedule the technician initial visit and the issue is ongoing for more than two months I am asking to return this dishwasher so i can get a full refund on the dishwasher and the warranty. I would like to use this refund as a credit to my Brick account to buy a new Dishwasher.

I can provide the original invoice if needed and I also have the e-mail correspondence with king and State if needed.

I purchase a LG washing machine from The Brick on Sunday . The machine was delivered on Wednesday. The company did the installation .

However, machine didn't work . I called The Brick person called Ashley said they can't help she gave number to call LG customer service .

When I called LG customer service they gave me a case # CNN- [protected] the person name is Irene.

again I called the Brick customer not helpful.

As at now still awaiting from them to call after paying all the money.

very poor customer service from both companies.

I purchased two beds in July and was offered to do separate invoices one for each of my kids to get SPC discount, 50.00 on each . I went back three times as discount was not applied and now Kim, the manager said it's too late to apply a 50.00 dollars discount on a $3, 000 bill.

I think they should not have the SPC sign outside the door as they don't give discount to students .

Also at time of purchase they say this is it like IKEA and told me I didn't have to assemble anything, to my surprise I gad more than 10 boxes that needed assembly :(

Very rude and unprofessional customer service.

Ana,
Mississauga

J'ai pris une garantie prolongée de 4 ans sur tous mes électroménagers (5) achetés chez Brick Duplessis (Québec). Mon lave-vaisselle est brisé et ça fait maintenant 10 jours que je tente de joindre le service de réparation. Personne chez King and State ne répond au téléphone et, même si le personnel du magasin Brick a tenté de m'aider, ça ne va pas plus vite. C'est une honte de vendre des garanties à près de 200$/appareil et de ne pas avoir la décence et l'honnêteté de les honorer! Plus jamais d'achat chez Brick si c'est King and State qui fournit les garanties!

The chair was working fine until after a few months when it started to list on the right side. As we had purchased extra warranty we requested it to be picked up for repairs. This took several months, but after many phone calls and finally demanding service at the store in front of other potential customers they finally made good on their promised and picked up the chair. After 3 weeks the recliner was returned to us, looking good and no longer unbalanced. Unfortunately when the repair technicians fixed it they placed the wires inside the moving lifts which severed power to the motor. Their error. This was brought to the store and the manager's attention immediately and another promise was made by manager who said he would order the parts and come out to our home to "fix" the chair himself personally. As of this morning we were advised that the parts were just ordered from Ont. Last week the BS was the parts have to come from overseas. No time limit has been given just "shortly". I told the sales person I have not been able to use this chair the past 6 months and I have been very patient, but this needs to be resolved by next week or they better replace this chair; and since it's a matching set they better replace the other as well as was promised by the manager 6 MONTHS AGO. Going to the BBB soon.