The Brick
Reviews and Complaints

Hello the brick canada team,

I would like someone from upper management level located at main head office to give me a call or agree my request as describe below…. Please

Recently, a request has been sent for an exchange for my sony 75' x900f to an lg 75' sk8070 and someone from the bick canada mississauga called me to let me know that exchange or return is not possible.

Tried hard to explain the situation but no success.

Reason of exchange: my kids want the lg as it has a magic remote and more user friendly and like the apps and right now i'm still using my lg 47' tv.

The sony is bulky and thicker and the apps is old style not user friendly whereas the lg thinner /slim and apps are very user friendly.

A bad decision made by us…it's happens, human nature

The sony 75' is packed in its original box with all packaging and manual.

I'm a good customer with the brick that the reason we bought the tv from your store not from best buy or any other store.

My purchased amount during the last 2 years 2017 /2018 with the brick is approximately over $10, 000.

Best buy agree to exchange / return within 30 days of purchase but as a loyal customer, I bought the tv from the brick

I know if you disagree with my request, I will never come back to your store again nor refer / recommend any of my friends as I will not be happy with aftersales service that will make sense.

A customer gone from your list will not make much different in your sales however for me and my family will make a huge different as a tv is part on our daily life and we have to deal with it for the next 5-8 years of our life just watching a tv that we don't like it.

However if you agree my exchange, i'm willing to pay a reasonable admin./ restocking fees and the remaining as a store credit for my next purchase at the brick.

Please kindly accept my request so that I will remain a good /loyal customer with the brick canada.

Thanks
Sanjay cheekhoory
Cell: [protected]

See first request below.
I bought a sony 75"x900f on boxing day, delivered on dec 29th. I heard a lot of positive reviews about this tv but as soon as I took the tv out of the box, I didn't like it. The next day I went to the store and talked to the manager but she refused to exchange it. I had an lg before and want to exchange it for an lg but she made it clear an exchange is not possible. Now after one week I am still not happy with my purchase and I have put it back in the box.
I am a loyal brick customer - during the last 2 years I have bought three bedroom sets, a refrigerator, 4 high-end pillows and two coffee tables (I can provide the receipts on request). Now I recently purchased a tv but I am not happy with it. I am requesting the brick to approve an exchange, taking into consideration all the purchases I made. I would like to exchange it for the lg 75" sk8070 and would like to receive the rest of the amount back. I used the contact us form for my request but I got a call from the same store and was again denied any proper after-sale service.
I hope to receive a positive response from you and I will continue to remain a loyal brick customer if this issue is resolved.

Thank you
Sanjay cheekhoory
[protected]

I've never been so frustrated with a warranty process. I was told when purchasing my TV and purchasing the extended warranty that if the TV starts to go the they will either repair the TV or replace it.
Now after a few weeks of dealing with this warranty crisis, I find my self chasing them to get answers and just now I'm finding out that what was promised to me is not in fact the case.
I'm now being blamed for not reading the fine print. Sure shame on me and sure something is better then nothing but the point is I've been taken advantage of, this is something that should be explained when spending even more money on a product by the salesman. Instead I was told this amazing deal and fool proof to ensure you get a new TV and now I'm being ignored, ridiculed, and ripped off of my money.
Something needs to be done about this system and I either want my money back or the deal I was promised and get my TV replaced no charges no hassle.
But of coarse after everything I've been through with this company I dont see anything like that happening. So the best I can do is warn the rest of the public of this crooked system! Just beware people, I would stay away from the brick and this king and state warranty because they do nothing to help and keep you a happy customers it's clearly the least of their concerns.
So much for making the customer happy. I'll be sure to tell family and friends of my experiance.

I received automated call about a delivery tomorrow morning. I need to reschedule but there is no answer on any of your lines at 4pm. It just rings forever. Been trying for 35 min and email says delivery is confirmed after 630pm. Terrible service. Cannot reach anyone about this late notice delivery.
I will not be home for the delivery time and now I have to go to the store to talk to someone!

Brick gave incomplete information about delivery of customer name Anushka Mishra phone number [protected]. They told us we have to pick up railings for our bed and gave confirmation about timings for pick up. This morning delivery showed up at my place at 09:00am. I was sleeping so delivery went back, I called them back I was told you missed delivery and they will schedule next delivery date. I called brick to tell them about their miss communication. I told them I will be available this whole evening if they can drop of the railings or another will be fine too. Brick told they are delivering my sofa not railings as railings are still for pick up, they never mention about this earlier. They arrange the delivery for evening. Delivery person call me and told he will be coming anytime today later in evening. Then delivery guy called again around 2pm and told he will be coming now and make sure that someone will be home. I told him my husband is home. My husband waited all day long at home after that call. Delivery guy call at 5pm around and told he will be there in half and hour or up to an hour. My husband was sitting home doing nothing waiting for delivery as there was no confirm delivery time setup. After morning 9am till now is 6:30pm in the evening. Still no delivery showed up. At the time of buying furniture was not been told that there will be furniture pick ups as well as i got hard time with my customer representative at south store as she took from morning 10am till evening 5pm to set up with our finance and everything and was told to come other day to confirm rest everything for just buying 5 or 6 items. My bed set came in 3 weeks and each week I received one part and had hard time as our delivery never showed up at time frame given.

Dear LG appliances and Harbor city Kitchen.

My name is Dan Lalonde, I live in Victoria BC Canada with my wife, our 2 year old son 2 year old dog, and new baby girl on the way.

In 2015 we had our kitchen renovated, it was a big step for us and ultimately we decided to have it done professionally rather than do it ourselves.
We decided to have the work done by a reputable company, done once - done right. The company we chose was Harbour City Kitchens, a locally owned family business with a long history of doing solid work.

Harbour City Kitchens provided us with the package we wanted, beautifully designed and installed. There were small initial problems that were fixed promptly. That fact alone is a major factor in the reason that we are repeat customers and have even recommended and arranged the buying of cabinets for our friends.

On January 6th of this year we used our LG stove's self-cleaning option for the first time. It was a disaster.

Attached are pictures which show the damage sustained when the stove was on self-clean mode.

We are extremely concerned about our family's and home's safety. We will not be using this method for cleaning until the problem is resolved.
The renovation of our kitchen was a choice that involved considerable financial implications. We decided that it was important enough to get it professionally done to avoid problems exactly like this one.

There is a safety concern with having an appliance that has the ability to get hot enough to melt the kitchen cabinet veneer. If any family member would have come into contact with the exterior of the stove during this time I have no doubt whatsoever that they would have been seriously burned. Nowhere in the manual is there any indication of a definitive temperature that the appliance gets to during the self-clean operation, or any minimum structural proximity measurement requirements. We are thankful that the materials used didn't combust to the point of going up in flames.

The consideration of heat should have been looked at in the overall design which gives rise to the concern as to why the cabinets are installed in close proximity to the stove. When they are repaired what is to prevent this from being an issue?

At present it leaves us extremely concerned about our family's and home's safety. I feel it is needless to say that we are also concerned that we have an appliance that has the capability to cause such high external temperatures. There is no indication in the manual that there could be issues from the sustained high temperatures during this operation. It leaves us with questions regarding if the building codes have been met and/or the manufacturer is aware that it is an issue.

At the very least there should be warnings that extreme external temperatures can occur and must be taken into consideration for a multitude of reasons - Ie. Keep children and pets away from the appliance while using the self-clean function., High external temperatures can occur during self-clean mode operation - ensure area is clear of all combustible materials and be aware that any items in close proximity to the stove could be affected.

I look forward to hearing back from both LG and Harbor City Kitchens in order to start rectifying the problem.

We had replaced our mattress in June 2015 and called them that the mattres is defective we again this year in December made complaint again and also sent them pictures and had a fellow expect the mattress and said there was a stain on the mattress. The mattress came with a cover a and in January of this year they sent again to inspect the mattress and I have not heard back from them. [protected]@shaw.ca

Bought a fridge from red deer and when received it it was not working properly and was told it was a floor model that I bought. Which when buying the fridge we did not order a floor model. Called them back again and was told to call warranty. Called warranty and was told it should not be on warranty as it is brand new. Called red deer again and was directed to another person. This time they said they would replace it with the proper fridge. Waited around for that one and they didn't even bring the proper fridge they tried to replace it with a much smaller fridge. We are on 4th delivery of trying to get the right fridge. The customer service is brutal with the managers. They say they will call back and they don't. This fridge was purchased december 13 and it is now january 9th.

The numbers on the panel is all wrinkled and the start button is hard to get started if. It pressed in the wrong place. The defrost does button will not work for the #1 weight. Phone the store in Pitt Meadows and received lousy service. Kept transferring me and then dropping the call. I only bought the thing Nov. 24. Terrible customer service. Can't get an answer as what to do.

Event ID 3747180
Phone [protected]
On May 12, 2018, I purchased dining set, living room set and 3 bedroom sets.
October 12th, I called in the warranty department about my 7 piece tuxedo table set. The glass has given up on the glue from its table top base and tips overs. There 2 adults and 2 kids in the family, and having any drinks on the table, tips over when we have our elbows on the table.
I called in, warranty department were helpful and sent home a tech to inspect and take pictures. The tech determined that the glass will need to be replaced and that someone will contact me.
Well, almost 3 months now, I called today, and the warranty department is still helpful and willing to replace the glass for me.
The only issue is, the inconvenience!
They will not deliver unless I pay the delivery charge. So now, I have to find a way to take this glass back to them and pick up the replacement glass, bring it home and install it. How inconvenient!

I would appreciate it if the warranty could cover all of the cost of replacing it with home delivery and installing it instead of putting us, customers, in a position to deal with it ourselves.

thanks...

Kishore Kumar
[protected]

Purchased Tv Dec 19/18, cannot get smart features to work after hours (approx 4 ) of troubleshooting with Samsung and my internet provider ! I have Been told to return TV so I go into The Brick, to discuss my options, sales lady sends me to the back while I wait 15 minutes to speak with " customer service rep" named Jessica . Who basically tells us there is nothing we can do and do not have any options, obviously my husband gets upset and tells her he will drive the TV in and leave it here, she smiles and says you cannot do that! Her attitude was like dealing with a small child, so as she's smiling thinking it's funny we get very annoyed and another service rep ( Chris) came over to help he defused the situation and gave us the options that should have been presented from the beginning, the knowledge of the staff is very shameful and my experience, was horrible! I typically buy all my furniture from Ashley but have purchased my bed set and some appliances from the brick after my experience with this tv it makes me never want to go back, I can except that things go wrong but I CANNOT except that you employ such horrible service reps (.unknowlegable and extremely rude and condescending)

I purchased a reclining sofa one year ago plus a warranty. A little over a year later the recliner won't recline the power source didn't work. I called the beginning of October and am still waiting for the repair. Don't ever buy the warranty from the brick it is the worst service I have ever had. The store manager in St. Catharines wasn't and isn't much better at trying to get things done.

Hi so I waited 3 week longer than what the store told me was going to be for my bedframe and when i ordered it i was promised that it will be i stalled for me. Now i got the frame but no installation! I waited 3 weeks and called the brick in niagara square she was rude to me and did not help me what so ever. Im very disappointed in this company and ill make sure if nothing is done ill make social media video regarding my experience with your company. Please do something about it. My number is [protected]

My sales person was Ryan L from niagara square.