The Pep Boys
Reviews and Complaints

I had an appointment to take my car in for an oil change on 4/16. I received a call to reschedule for 4/17 (Easter Sunday) due to the mechanic being out sick on the 16th. I was available and okay with the change. I went in to drop my car off and the man working in there stated, since mind you it was Easter, that I "should be at home cooking for my husband and kids". I also had a coupon for the oil change set to expire on the 17th, which I was I had the appointment scheduled before. The same man stated that the coupon was expired when I went to pick up my car and pay for the service. I stated that I was aware of the date, which was why I scheduled an appointment prior to the date. He attempted to use other coupons but claim that they did not work, so I had to pay more. I know my appointment was scheduled only the day prior to the expiration date, but since I did have record of an appointment prior, I still feel the coupon should have been honored. I am also low on wiper fluid, which usually automatically gets checked when I bring my car in for service at this location. This time it was not checked, however, as I found after when the light when on in my vehicle indicating such.

I took my car to get looked at they checked and said it was probably a valve becuz their machine shows nothing wrong but they didn't have valve I took to pep boys they seemed me in I dropped off at 9 am and at 2pm they finally was looking at it he said when I called them said it would be bout 25mins well an hour and a half later they still didnt call I called them he said it needed like 6 freaking parts and would be 1100$ ummmmmmmmmmmmmmmmmmmm I said ill come pick up they charged me 67$ so I brought car home and the man im caregiver for it's his car he went outside in wheelchair hes 85 can barely see he went outside and sees leak coming from valve so what the hell I mean thats what I got told in first place just need air only one window rolls down and all it's hot in tennessee so I mean wtf they trying to pull I need air

This work was done on 11/4/2021.

Part No. DL3000 New Air Mass Sensor was put in my 2005 Lexus 330. Since the day that this part was put in I have had a problem starting the car. When I turn the key to start the car it never catches. What I have to do is step on the accelerator. I have gone to a Lexus/Toyota dealer who has informed me that the problem is that the part which Pep Boys put in was an aftermarket part and not a Lexus part. I am now going to have to have Lexus/Toyota put in an actual Lexus part to remedy this problem.

If you check your records for the amount of business my wife and I have given you under phone nos. [protected] and/or [protected] you will see that we have given Pep Boys a substantial amount of business over the last several years.

I have attempted to resolve this at Store No. 1595 but have not received a call back.

Please see the attached portion of Service Work Order No. 2126057

Woman-basher, one sided that makes it overwhelming and stressful to work with co-workers or customers. Male employees advantages that he let get away with from stealing parts, tires, batteries or driving fleet cars for male employees own personal usage and time letting some male employees to sit in there car all day long and still on the clock. Implicate Bias Manger

that is ok to accept when it’s woman that work there too. Fleet companies trust Pepboys to repair $30,000 and higher rental car or sales only to be driven for personal reasons and you knew it and still let it go on from 2021 and 2022 as soon as employee wreck Pepboys has to hold count and all time you are aware of this each time. This is a conflict of interest because nothing comes out of it because male employees that he says irreplaceable. Woman can be replace by a male anytime

This comment is probably unusual since its goal is to complement the service and demeanor of a 20 year employee of PepBoys who was recently terminated. This employee was the Manager of a Service Center in Bridgeville, PA. His great sin, apparently, was to advise a distraught customer that he was unable to help due to lack of mechanics and imminent evening closure however he did advised that a Pepboys competitor was open later.

The next day, this Manager was tested Positive for Covid, went into isolation and was terminated immediately upon return. With his departure, the Assistant Manager and Lead Mechanic both have quit.

I have been a customer at this Service Center for 9 Years, since David Boehm became Manager. With 5 vehicles rotating through the Center constantly, I came to value Mr. Boehm’s advise and recommendations. In the last 2 years, with staff shortages, I have watched him clean up and complete tasks that would allow his mechanics to focus on customer needs.

I learned of his termination when calling for an appointment and requesting a quote for pending work. After waiting for 3 weeks I have given up. This lack of customer service would never have happened under David Boehm.

Having spent many years in a corporate environment my antenna senses the phone call excuse is a smoke screen for something more sinister. Whatever the real reason, where is your sense of customer loyalty. After all these years, I now need to find a trustworthy and reliable shop for my future automotive needs.

Good luck with your future in Bridgeville, PA.

On 1/16/2022 I took my F150 to Pep Boys at 6325 Fallbrook in Los Angeles for a probable coolant leak: every couple weeks I had to add more, there was a specific steam-like smell, the cabin heater didn’t work.

They called to tell me I need a new water pump and valve, that that’s why the check engine light was on (I explained that I had been told the code was for arbor position sensor, and possibly spurious for this model but they insisted it will get resolved by their work), that it’s $900 something, to be ready same day.

It wasn’t ready until 3 days later. On 1/19 I paid, went to the car and when I started the check engine light came on. I went back in and they said to come back Friday when their expert is in.

Since it was only 2 days later I didn’t drive until 1/21 when I took the car back in. The drive is a bit under 3 miles. A couple hundred feet away from the service station, at the light before getting to the place, massive steam started coming out, something I’ve never seen before. Shortly after the engine overheat light came on, first time I’ve seen that, and the engine almost completely lost power (a safety feature, I found out later).

After I got there they sent the guy who they said worked on it the first time. I said no thank you, I want someone more competent — the “expert” whom I came to see in fact. They ignored me and left, went in the back, walked away from me. I said fine, I’m not letting you guys destroy it further, please add some water so I can go somewhere else. They said not to go, it’s not safe, it needs a hose coupling and they’re going to order it! (I found out later that indeed they just stuffed one hose into another; also they didn’t have some gasket so they used caulk instead.)

I went to the truck which cooled enough to open the water reservoir, poured in all the bottles I had with me and went to another service station.

I left the car and a while later I was told: that they have to replace the water pump and valve (again? were they really replaced at Pep Boys? I was given the replaced parts which can be inspected); about the missing coupling and gasket (I have what was replaced); and that the check engine light was unrelated and it might be indeed a bad connection to the arbor position sensor.

After the work on the cooling system was done again properly, the truck runs fine and the cabin heater works.

On 1/31 my daughter drove into the Pep Boys in Verona, NJ

after the temperature gauge and the check engine lights went on.

Technician checked and said that the coolant level was good,

although when I spoke with Tony on 2/8 he told me that the coolant level initially was low,

so there is a discrepancy between what I was told and what my daughter was told.

Invoice lists coolant drain and fill service package;

if coolant was indeed low why was it necessary to drain and fill the system

instead of simply topping it off to check for leaks?

Problem was diagnosed on 1/31 as a faulty coolant temperature sensor.

Sensor was installed and the car was picked up the following day, driven three miles

to Montclair University, then later driven 9 miles to South Orange.

The next morning she started the car and the light went on again.

She checked and found that the coolant level was low.

She added water and then headed to Montclair, when the light went on again;

car overheated to where there was smoke from under the hood.

Had it towed to the family mechanic of 40 years,

where he found a broken water flange and a broken impeller in the water pump.

Pep Boys mechanic diagnosed problem incorrectly,

causing extensive damage. Additionally, the incorrect sensor had been installed.

Mechanic who installed the correct sensor stated that the installation took ten minutes

and did not require that coolant be drained; Pep Boys charged 308 for two hours labor.

Attached is the original Pep Boys invoice as well as the invoice from the shop that did the repair.

Also included are pictures of the parts that needed replacement.

Incorrect diagnostic caused repairs to the car that exceeded $1,200.

I scheduled an oil change appointment online for PepBoys #1567, STOCKBRIDGE, GA. The appointment was for a synthetic oil blend for high mileage and to rotate the tires which were free because I purchase my set of tires from this store also. To my surprise when my wife called in a panic because her bill was $105.00. Once I saw the invoice there was a manager special for full synthetic oil and fuel cleaner for $20 which I did not request. I have had issues for the last year with this store ever since the manager left who is now at the Mt. zion location which is further from my home. The last time they would not honor the warranty on the tire set i bought for my truck.. I called and could not speak with the manager so I called back 3 times and left a voicemail for someone to call and explain why he changed my specific instructions and charged my wife extra money. You guys are about to lose a loyal customer.

Since covid began tensions are high wait times excessive crop speaking of wait times I'm still waiting on some paychecks from you. Don't worry customers you think your stonewalled work there. So far as a service writer I wear many hats I'm no longer in there inner circle there a corporation who doesn't care about there employees. Work 10 to 12 hour days with out a break there busy oh heck yeah. At least my store has 150 cars per week. So picture black Friday every day. Handling 20 customers taking in preparing estimate in the first hour it get crazy. Instead of good job or help your not doing it right. My other hats involve me going to get parts tires while getting called about 1 customer who had a nail in her tore I have to call when I get back. 😑 not to mention when a fellow employee gets covid in the front omg you work 120 to 160 hours in two weeks for minimum wage plus commission if you sell 30k a week you get $800.00 awesome were corporate. Hey corporate you were cute using my ss# for something I didn't authorize when can we talk or can I get someone in hr I am really disturbed by your performance

On 12-17-2021 took my car to the pep boys location in east norriton, Pa for some brake pads and rotors upon completion I noticed my car is now making some weird noises that did not occur until I had pep boys attend to my vehicle on 12-23-2021 took my car back to same location informed employees of the issues I was now experiencing with my car they informed me to come back at a better time on 12-27-2021 at 10am and someone would take a look at my car today on 12-28-2021 my car is still making the same exact noises as if nothing was ever done to fix said issues I've sent $438 thus far and still having the same issues and the work is not being completed and employees don't seem to want to take care of the issue I've been to this location 3 separate times and again nothing is being done to resolve my issue the mechanic is not tending to the problem at all

Bought new front hub bearing and arm assembly in march 2021 . Bearing went bad, had to replace today 12/13/21 . Parts suppose to have warranty, but pepboys no longer sells parts - closed all stores - what can be done ?

nov.30 store #258 east tremont ave bronx ny margery tabb 2019 black CTS Cadillac
We were on our way to Boston when pothole ruined my left front tire. We got of highway at Zarega Ave in Bronx We had the donut spare put on an and went to the nearest Pepboys. waited over 2 hours in waiting room overflowing garbage pail looked like not emptied that day..One of two bathrooms was out of service No paper towels in other bathroom. No one came out to look at the tires but took the info off the door label I took photo of as asked to do.. Once at destination I found that a Humane trap I had in trunk was not put back I was now in Massachusetts so no going back Car seemed to pull when driving which I attributed to an incorrect air amount of 38 lbs in it I went to my usual tire place here in Brooklyn who told me it was the wrong kind of tire. My car is all wheel drive with run flat tires no one asked me anything about that. I surely thought they knew. The store was understaffed and seemedly overworked. So now I had to buy another tire too..This was an exasperating and disappointing experience for a major store. I'm sorry for the people who live in that area that they have this to rely on.rl #7087042 DCA# 1074199

I took my cartopep boys on 6/21 to have right and left struts put on, now my right strutis crack, took it back on the11/29/29 and want fix it, why should I pay for something they mess up I toldthem back in june I don, t need srtut, I took it to my mechanic and my struct is crack.
Thank you
Marilyn graves
Phone-[protected]

I made an appointment to have my car serviced at 1:00 pm today.
I sat in the waiting area for two hours. My vehicle was never moved into a bay.
No one came to me to say anything. I was totally ignored.
At 3:00 pm, I asked for my keys back. The intake lady said 1:00 was not an appointment time, just a drop off time.
REALLY?!
Why not say that and why not just drop it off in the morning and pick it up later?
Because it was an appointment. Nothing else was scheduled that day because it was "booked up". All APPOINTMENTS were filled. This was said every time the phone rang.
When I asked for my keys back the lady looked in front and was shocked to see my car still unattended to...two hours later.
I am putting this on a screen shot and copying to The Villages bulletin boards and all the groups asking for help finding an auto repair. There are lots of boards that will appreciate the information and choose someone else who will not leave someone sitting for two hours and not touch a vehicle that HAD AN APPOINTMENT.

I had an oil change and air in my tires as shown on my dash board as needed. Ppon nov 30 I went to pepboys in east brunswick for service. When I came to get my car I asked if they could scan my 30% coupon and it came out as 25-%. Went out to get my car asked 2 times if tires were filled yes and yes. Get in my car and no the tires were not filled. Is this your idea of good service if so your employees lived up to pep boys service just not me the paying customer.

Hi, I purchased for Perelli tires for my Mustang at the Pep Boys in North Miami, Florida. They did not put new valves on this which I thought was common place when you buy new tires. Also they inflated the tires to 39 pounds which is almost 6 pounds over the normal amount of air pressure. Sometimes you wait two and three hours to get through on the phone to someone at this Pepboys. My name is Lisa Werner and my phone number is [protected]. Regards, Lisa