The UPS Store’s earns a 1.5-star rating from 358 reviews, showing that the majority of shipping and service users are dissatisfied with customer service and product offerings.
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lost package
I mailed a $10, 000 Rolex from this store on approx 10/1/19 to a person who purchased it from me via eBay. The incompetent owner of the store was adamant about seeing the watch that was being sent, right after that I had a strange feeling. Low and behold by 10/4/19, the watch went "missing" in Kentucky at a UPS warehouse after it was scanned in (likely...
Read full review of The UPS Storefollow up with damaged goods/insurances
I dropped off my delicate package to by wrapped up because it needed much attention My package arrived broken and NOT properly wrapped, I could have done better and saved myself the $70 I put in a claim only to find out the owner never submitted it I had called UPS to find this out After FIVE different numbers given to me at each number a claim was put...
workers
I went in to fax a paper and the employee rubbed my hair. I told her do not touch my hair, she told another customer that people get so butthurt over small things. I told her well how would you feel if I came around the counter and just touched you without permission? The manager told me I was taking it too far and said she had pepper spray. We had a verbal...
Read full review of The UPS Storeadd packaging
10/25/19 Emily charged me $5.33 to change my packaging. She informed me that I will not be able to send a return in the box, U.S.Postal Box, I received from the retailer. I investigated this and found that I could return the package as long as it had a UPS label. This is fraud and I am not happy about it. Emily gave me false information to boost her daily sales.
Read full review of The UPS Storeinternational shipping
Hi I went to this UPS store on September 7th to ship Vitamins to my husband in Germany. He had forgotten to take them with him on his trip. The package was supposed to get to him on Tuesday the 10th. I was told by the gentleman that did the shipment the I should have no problem shipping them. I paid over $100 to have them shipped. He was only going to be...
Read full review of The UPS Store and 1 commentpack and ship
I had a heavy pottery vase (about 20 lbs) to send to california. I took to ups store 6837 and asked if they could pack and ship on october 4. They said yes and described how they would pack it. I was satisfied and reassured by their pack and ship guarantee and advertising for packing "anything", including items of art. I designated it as fragile and...
Read full review of The UPS Storemy purchase
I Purchased a mailing box in Hixson yesterday because I was at a doctors appointment in Chattanooga I decided not to use the box and try to return it to my local UPS store in Cleveland and was refused I was told I would have to take it all the way back to Hixson to return the box plus I was charged more for it in Hixson then I would've had to pay for in Cleveland if I still wanted it
Read full review of The UPS Storecustomer service
It's been a few weeks and I've contemplated even sending this email however, it still bothers me how bad my experience was at this store. The gentleman helping me was the assistant manager Andrew. He was the most unhelpful person in customer service I have dealt with in awhile. I brought in an item to be shipped and he asked if I wanted a box or bag for...
Read full review of The UPS Storelying, cheating customers, passing the buck
My brother from SALUDA, SC shipped a package very well packed with bubble wrap for each stemware and put them in small boxes and then into another box with more bubble wrap. Arrived in pieces. I have spoken to 7 people, sent 6 emails, left three messages, and this has been going on for two months. The owner of the store in LEXINGTON, SC LIES IN WRITING ABOUT WHAT ACTUALLY OCCURRED. We are going to contact the Attorney General and the BBB IF this does not resolved. Please call to discuss before we have to take further action.
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service
I walked into the store this morning to pick up a package. T.J. who refused to give me his name and also refuse to give me the Store owner's name indicating that he did not need to provide me with that information, was telling me that there was no delivery for me from UPS. I continued to tell him that I had a UPS delivery that needed signature and two day...
Read full review of The UPS Storejoshua ups employee
This employee was so terribly rude to me and the other customers. I was returning all of my direct tv equipment and he tossed my stuff around. I'm afraid he won't return it all because he yelled st me to leave his store once I told him that he was being rude. He was miserable at work and made it known to everybody in there. You must as his employer address this as soon as possible. I hope all of my stuff gets returned to direct tv!
behavior and service at this storefront
THE UPS Store in Houston Texas (3636 Old Spanish Trail 77021) .. this store is primarily African American and is on the fringe of two neighborhoods .. one being upper income and one being very poor. On numerous occasions I have had been the victim of blatant racism. It is so irritating I cannot begin to tell you. I have paid for numerous letters that NEVER...
Read full review of The UPS Storelocal ups store is having a very poor support on refund issue.
Am having big disappointment to UPS local store to handle refund issue where the store in-charge is not helpful at all to deal with the refund policy and besides, the store in-charge did not show any interest or even ignore to my discussion with UPS customer service to explain why this refund issue raised up with all supporting documents provided. I can provide all emails for reference if necessary.
defrauding the customer/misrepresentation the price to canada
I went to this store on Sat to ship some refurbished hard drives and enclosures to my sister in Canada. The UPS store person who was not friendly at all said these items will be $230.00 plus the cost of box and others. I agreed. He got my information and then showed me an invoice for the custom for $750.00 I said I do not want them to get charged in Canada...
Read full review of The UPS Storeamazon return
Typically I have no issues at this store, but the woman working this morning was difficult for no apparent reason. First, I printed the label Amazon provided and she wanted to charge me because it ‘didnt Fit their envelope'. The fact that it didn't fit their envelope has nothing to do with me following the instructions and printing it out as instructed in...
Read full review of The UPS Storepackage not sent
About 2 weeks ago i went in to my local UPS store in Wethersfield Ct to return an amazon package (free return). I have been returning packages there for many years. The person at the cash register was visibly in a bad mood. I handed him my package and emailed the label to his computer (as i have in the past) he proceeded to charge me $2.20. I told them it...
Read full review of The UPS Storenotary public service
Went into the ups store this afternoon to get a couple of documents signed by the notary public. I told the notary public that I would be signing for my mother since I have a power of attorney to do so. She looked at the documents and told me that my mom had to be present to do the signing. Since I was in a hurry to have the docs signed this afternoon, I...
Read full review of The UPS StoreI sent a package through this store, and they sent it to the wrong person and address
I took in 1 package that I had 2 Columbia camp shirts. And 3 Boho Bandeaus.
The package had all of the correct information on the label, that I had purchased at the post office.
I had a jar of pickled jalapeño asparagus, that I had bubble wrap around. I purchased a box for this to be shipped. She asked me what the contents were in the package. Which I explained as above. We together decided to use the package that I had sealed, to wrap around the jar also for extra cushion.
She was very rushed, because 3 more customers walked through the door.
Because she had the information on the package that she needed, she sat it behind her after she had gotten a quick signature, and payment. And told me that she would get it out yet that day.
I told my daughter that it would be delivered to her on Monday. As that is what Carme at the Mt. Pleasant, Michigan UPS Store told me.
Monday, August 5, 2019 I called my daughter.
She hadn't received the package.
So I gave it another day. Tuesday I called again. No package. I located my receipt.
When I looked at it, I was in total shock and panic!
She put some other name and address of where it was going! Now after phone calls to the store telling them that Carme made a huge mistake, they can't get a hold of anybody at the address where they dropped it off! Carme said she can only refund the money that I was charged for the shipping fee, the box, and 25 dollars that she put down by mistake also! Was supposed to be 50 dollars!
I need help please! Barb Murphy
still not hearing anything else about the package!
untrained employee that has a smart mouth on her.
I needed medical records converted into a PDF file to send to a third party. Date was 08/07/2019 at approx. 10:15 am. Female employee informed me that she did not have training to do the service and that I would have to return at a later time. I explained that I had other paperwork converted to PDF files before at this location. The female employee was very...
Read full review of The UPS StoreCustomer service rude
🤦♀️ such a bad experience while ago at our small ups store!! The owner has always been so nice but not today wow!!! I go in to ship packages back to amazon they scanned everything and her son working the front gave me the price to pay for wrapping them together my packages. Well I thought he said $70.19 I said $70.19 I might as well keep them and wrap...
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The UPS Store Contacts
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The UPS Store phone numbers+1 (800) 742-5877+1 (800) 742-5877Click up if you have successfully reached The UPS Store by calling +1 (800) 742-5877 phone number 0 0 users reported that they have successfully reached The UPS Store by calling +1 (800) 742-5877 phone number Click down if you have unsuccessfully reached The UPS Store by calling +1 (800) 742-5877 phone number 0 0 users reported that they have UNsuccessfully reached The UPS Store by calling +1 (800) 742-5877 phone numberUPS Customer Service+1 (800) 789-4623+1 (800) 789-4623Click up if you have successfully reached The UPS Store by calling +1 (800) 789-4623 phone number 0 0 users reported that they have successfully reached The UPS Store by calling +1 (800) 789-4623 phone number Click down if you have unsuccessfully reached The UPS Store by calling +1 (800) 789-4623 phone number 0 0 users reported that they have UNsuccessfully reached The UPS Store by calling +1 (800) 789-4623 phone numberThe UPS Store Customer Service+1 (858) 455-8846+1 (858) 455-8846Click up if you have successfully reached The UPS Store by calling +1 (858) 455-8846 phone number 0 0 users reported that they have successfully reached The UPS Store by calling +1 (858) 455-8846 phone number Click down if you have unsuccessfully reached The UPS Store by calling +1 (858) 455-8846 phone number 0 0 users reported that they have UNsuccessfully reached The UPS Store by calling +1 (858) 455-8846 phone numberThe UPS Store Media Relations Inquiries+1 (877) 462-3622+1 (877) 462-3622Click up if you have successfully reached The UPS Store by calling +1 (877) 462-3622 phone number 0 0 users reported that they have successfully reached The UPS Store by calling +1 (877) 462-3622 phone number Click down if you have unsuccessfully reached The UPS Store by calling +1 (877) 462-3622 phone number 0 0 users reported that they have UNsuccessfully reached The UPS Store by calling +1 (877) 462-3622 phone numberThe UPS Store Corporate Retail Solutions+1 (858) 455-8800+1 (858) 455-8800Click up if you have successfully reached The UPS Store by calling +1 (858) 455-8800 phone number 0 0 users reported that they have successfully reached The UPS Store by calling +1 (858) 455-8800 phone number Click down if you have unsuccessfully reached The UPS Store by calling +1 (858) 455-8800 phone number 0 0 users reported that they have UNsuccessfully reached The UPS Store by calling +1 (858) 455-8800 phone numberHead Office+1 (888) 843-8771+1 (888) 843-8771Click up if you have successfully reached The UPS Store by calling +1 (888) 843-8771 phone number 0 0 users reported that they have successfully reached The UPS Store by calling +1 (888) 843-8771 phone number Click down if you have unsuccessfully reached The UPS Store by calling +1 (888) 843-8771 phone number 0 0 users reported that they have UNsuccessfully reached The UPS Store by calling +1 (888) 843-8771 phone numberShop Online Customer Service
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The UPS Store emailstm@upsstore.com100%Confidence score: 100%Support
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The UPS Store address6060 Cornerstone Court West, San Diego, New York, 92121-3795, United States
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The UPS Store social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all The UPS Store contacts
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