Travelocity
Reviews and Complaints

The Resort is overrated!

First they make no mention that the resort is habituated with a copious amount of AGRESSIVE CATS - I mean to the point where they are greeting you at every restaurant -uner the table on your legs in your purse - at your room relaxing on the furniture outside of your room - jumping on the table snatching food off plates and the most serious of them all they are sited in the cooking areas of the restaurants - UNSANITARY to say the least!
Next it's a family resort for children I was accompanied by children our Grandchildren we asked for toys floats etc for the kids to play with on the beach or at the pools we were told we were visiting on the off season to visit the gift shop to purchase toys for the kids (another $100 hidden fee).
Next we were there for our wedding the HBK room Honeymoon beach walk out spelled nothing of a bride getting ready to celebrate her wedding night - there was not one flower or nothing to represent the celebration the room looked like every other room on the resort dry very unfashionable - the radio was outdated and did not work.
Next the room was a cincierge (as it was advertised as) room with premium liquor (should have been) there was nothing but house liquors n wines in the room - when I called to request premium liquors & wines I was told they only offer house liquors but I paid for premium.
Next the hidden fees we all paid 9 rooms all received paid in full receipt/confirmation email - we reach then was told guest were quoted the wrong price n needed to pay more monies - NOT! Another incident we were told there were no double beds forced to pay an additional $300 for a King bed when we arrived there were several double rooms available (after repeatedly being told we are visiting during the off season).The General Manager was never available to address none of our concerns!Show less
Stayed: September 2018, traveled with family

TamarahM7, Online Review Coordinator at Beaches Ocho Rios Resort & Golf Club, responded to this review
Responded 3 days ago
Hello and thank you for your review of Beaches Ocho Rios. We were elated to have had you and your wedding party with us on property to celebrate such a special moment however it is disappointing to note that there were aspects of your stay which were not pleasing to you.
As it relates the cats at our resort, unfortunately it would be difficult to restrict these animals from our properties, due the open architecture of the resorts. They do tend to visit and our guests are usually very accommodating to them and for these reasons we do advise guests to not feed the wildlife. Our dedicated staff tries to ensure that these animals' presence is not disruptive as much as possible and we work with local organizations to find them loving homes whenever possible.
While the resort remains a kids friendly environment and we do host numerous activities for the kids, we do have a gift shop where our guest can feel free to purchase any additional items which they feel can improve their vacation experience. Nonetheless we do apologize if this posed an inconvenience in your stay.
Our wedding concierges and guest services team members are known for delivering service above and beyond the standard, so it is regrettable if their efforts were not more evident. We are happy to see you have remained in contact with Resort Management, however it is unfortunate if the goodwill gestures which were extended were not to your ultimate satisfaction. We do remain respectful of the opinions expressed and do look forward to hosting you in near future, allowing us an opportunity to surpass your expectations.

Good Day,

First it was a whole wedding not just a wedding party and I was unable to create memories due to all if the issues we encountered.

Secondly, we were not advised not to feed cats. Aggressive cats, Wildlife as we were not advised wildlife, aggressive cats live on the properties as they don't visit they live and reproduce on the property as this was not in a disclaimer nor were we advised as guest because we are not accomadating to wildlife cats as we have asthma and allergies to CATS!

Thirdly, the resort is advertised as a kid friendly resort have simply floats water toys in the pool are not extras - we were advised by your staff at Ochio Rios that we were visiting during off season and would need to purchase the kids toys - toys that are sold In the dollar store in the states we wonder up paying $100 USD Dollars - disgusting!

Fourthly, your conceigre was terrible we paid for preium liquor n wine n when we called to complain we were advised we were only entitled to house liquors n wine and with an attitude NOT ACCEPTABLE!

Fifth, What goodwill gestures are you speaking of? We were GIVEN nothing that was not to be all inclusive your resort gave us NOTHING to accommodate the bad experience we had at Ochio Rios.

Just as with you in your response I see that you and management are reluctant to take responsibility for the issues that has been brought to your attention in which I will be forced to involve a third party. I was transferred to another RESORT I had to fight for the wedding picture credit I was entitled to as it was advertised as part of the FREE WEDDING! I had staff standing around guarding the pre wedding dinner so that cats would not invade our space your kidding me if you consider these things GOOD WILL GESTURES!

I'm applauded and disgusted by your response as this resort has ruined the chance if me creating good wedding memories and that is the response you all send hoping I would visit AGAIN angel the thought as I will NEVER visit a place that cannot realized that they have ruined ones memories - Wedding memories.

Your Resort and Company needs to learn to take RESPONSIBILITY for all actions taken or exoerieneced on the resort instead of making excuses and finding loop holes to deflect the bad service experience one has received at the RESORT!

Respectfully,

Patricia A. Buggs

Rented a room through Travelocity, this past weekend Oct 6, 2018. Absolutely disgusting! The beds stunk like dirty body odor, the pillows reeked like body odor. The carpet had burn marks, lamp shades were broken and lamps didn't work properly.
Toilet dirty, paint coming off of ceiling. $160 for 1 miserable night, no refunds, no discounts, no compensation.
The breakfast consisted of bread, cereal, yogurt. Wow, ghetto fab!
This hotel takes dogs... didn't know that, it stunk in the lobby, hallways and room, it was such a horrible experience!

Due to a traffic backup from an accident on the interstate to the airport the morning of departure for our anniversary, we missed our check in time for departure by mins. dep 6:32, we arrived at 6:04 (close flight 30 mins before take off) Since we booked with Travelocity, they couldn't help but assured Travelocity could. You couldn't secure a flight that day or next to Dominican, which is understandable, but being unwilling to refund, exchange, or discount to another destination wasn't acceptable. We were told it was the Airlines fault. You originally told us that we could exchange for a flight out of Chicago (to a different destination) instead of our original departure city of Madison. We drove 3 hrs to Chicago and changed to Cancun, agreeing to the $400 penalty price of 1 night at resort in the Domincan. We got to Chicago, told that wasn't true and we had to forfeit our entire amount. A happy journey to a tropical destination, celebrating 20 yrs together, turned instead to a road trip and much more money. We still chose to book all of our hotels with you. I am shocked and disappointed that no one has issued a partial refund for the flight, offered future travel voutures, or discount of any sort. I'm a manager &value our loyal customers. I understand when something outside of their control happens and make it "right" to ensure loyalty. Even if that means a refund or discount. If you won't offer at least a discount or voucher for a future travel, we will find another travel company.

They rent you a car with an optional full coverage. You rent with a platinum card and you are covered up to 70K. They hate the fact you did not buy their insurance and treat you horrible. You return the car as rented and they look under the car and document a scratch on the report and they say it was not there. They charge your card for the repair and you can't stay and argue or you will miss your flight. When you rent the car they state put an extra driver for no charge. I placed my name and I was not going to drive. They charge a fortune extra. They are horrible people and I do not recomment for Travelocity to list them on their site.

To whom it may concern,

I am writing to get resolution to a problem that occurred renting a vehicle from Hertz in Dublin. I was traveling with 2 other colleagues from work, and was in charge of making the car rental reservation. I made the reservation through Travelocity. Itinerary # [protected]. Confirmation #H76042364A4 . I chose Hertz because I always considered this to be a reputable company, and there were many other choices I had never heard of and whose reputation was unknown to me. I added the additional insurance since we would be driving in a foreign country. I thought it to be the responsible thing to do.

When we arrived in Dublin, we were told that third party insurance plans were not accepted and that in order to receive the car we had rented, we would need to put a $5000 hold on our credit card. My card declined this large hold as possibly fraudulent, so my colleague, Ms. Amber Barry, had to put it on her card. We were told that the only way to avoid the $5000 hold was to subscribe to the insurance plan they had to offer. There were no choices. The insurance ended up costing more than the rental! We also signed up for an additional driver, which we never used, and GPS. Suddenly, the car rental that was supposed to cost $124 (USD) cost us 388 Euros! Unacceptable!

Today I called the Hertz customer service center for resolution. I was told that this is not really a Hertz car rental, it is an independent company that bears the Hertz name. The assistant on the phone (Sherri) informed me there was nothing she could do for me since it wasn't an official Hertz site. I was given a phone number in Dublin to call to complain, but of course I do not have international calling on my cell phone plan. I have emailed Hertz, but doubt that I will ever hear from them.

I do a lot of travel planning on your site. I trust you to provide me authentic and accurate information. I would never have rented this car had I known it would end up costing more than double the stated price! And I certainly would never have purchased a bogus insurance plan that isn't even accepted.

I don't know what you can do to remedy this situation, but I would love to hear from you any ideas you might have. I am troubled that my trust in your site and the prices you quote cost my colleague a great deal of money and tarnished my reputation in her eyes.

If you have any questions, you may contact me at [protected].

I some action on this within the next 7 days.

Sincerely,

Kathryn R. Dahlberg

Travelocity denyed me a refund, but provided no explantation as to why. I personally spoke to the reservation manager at the hotel in Paris, who approved the cancellation, which is verified in the email exchange I shared with Travelocity. Refusing a refund is absolutely unacceptable for several reasons:
The hotel told me, personally, it was ok. Nobody has spoken to the reservation manager I spoke to, when she is the one who approved the cancellation. If she approved it, then surely they should speak with her. They have her phone number and email, so contacting her should be very simple.
As I discussed on the phone with a Travelocity manager, there were many mistakes made on Travelocity's end in dealing with this issue. Staff did not call the hotel as they PROMISED they would do, and when challenged on this issue, I was left on hold (an international call) for apoximatley an hour. No apologies, or follow up to this has been done, as I was told there would be.
When I spoke to the manager on the phone, the issue was presented as being acceptable, with my provided evidence, but then suddenly the hotel had to be called again. I'm assuming Travelocity staff spoke to a DIFFERENT person than I did, thus it wasn't presented in the appropriate context, and contradicts what the reservation manager personally told me.

The a Travelocity manager agreed that they would pay for the cost of my phone calls to customer service since I had to call from the U.K. and was left on hold for well over an hour, but he is no longer responding to my emails.

This is NOT how business is done, especially when you're in the SERVICE industry.

The man I spoke to is
RIC
bcdjsanchez2
Expedia Supervisor

I booked a trip August 2nd for one night on August 3rd. Trip [protected]. I was Leary of [censored]ing due to the pending weather and my debilitating chronic anxiety caused by driving in the rain. When Travelocity offered me trip insurance I was excited to receive peace of mind about my trip.
As it turned out, the storms were horrific that night. Paralyzed with fear I pulled over on the highway and waited several hours before choosing to turn around and go home disappointed that I was missing meeting up with peers.
I went to file my claim with AIG and here is where the disaster begins. I will attract their cold, uncaring, and discriminatory responses that basically say "sorry you were afraid of the rain, but it's not covered". Severe and crippling anxiety is not a fear, it is a prison sentence. I will attach their responses. I feel since Travelocity recommended AIG for such emergency, they are equally as culpable. I simply want what's mine returned to me. I never touched an item in that hotel, never stepped foot on their property, and basically spent a lot of my night on the side road terrified. I do not know how this is not weather or medical related. Please contact me so we can resolve this without further parties being involved.
Glenn Gould
[protected]
[protected]@gmail.com

I had a flight delay yesterday on another flight booking and was going to miss my Johannesburg-Windhoek flight. I contacted Travelocity through Facebook and even your Call Centre. I could not input my number (being outside the US and Canada) for a call-back from your Customer Service number so I tried Facebook and clicked that I wanted to change my booking. I requested the assistance of an agent and got a response that an agent would assist me shortly but nobody got back to me. I went back to the Customer Service Centre and called and even opted to hold the line but still got no assistance. I missed my flight with no assistance and could not deal directly with the Airline for the flight change. I have had to purchase a brand new ticket out of pocket which I find rather unfair!

My Itinerary Number is:[protected]. You can check your Facebook page and see that indeed I tried to get assistance but nobody helped me.

This hotel is a SCAM, HEALTH HAZARD, AND FIRE HAZARD.

August 2nd, 2018 we arrived to stay in Room 211. It is by far the dirtiest hotel room I've ever seen. I have photos of the smoke alarm dangling by wires off the wall, random holes drilled in the tv stand, piece of food and toothpick left under the bed, THICK LAYERS of dirt on wire covers and closet shelves that we hope weren't bed bug ridden, brown spots all over the walls and sink, burnt spot on the wall, outlets painted over, an outlet box partially pulled off the wall, and where the emergency escape map would normally be on the back of the door it had clearly been ripped off.
I truly feel this hotel is a health hazard and fire hazard. We left the next morning as we couldn't find another hotel with a vacancy available that night. I reported our problems to the hotel staff upon checkout but they offered no response other than 'no refunds'. Travelocity has REFUSED A REFUND also.
Considering the unacceptably disgusting conditions of the room, we want a refund for the nights we couldn't stay there. I've reported this hotel to the Days Inn Wyndham corporate office, Cleveland Department of Public Health, and the Better Business Bureau.

We were travelling from Boston to Rome and back, when showing the deal, they showed us the tickets for premium economy class, we reached at the airport and found out we don't have reservations.
Nightmare of 5 hrs on the call, we had to miss the flight and they booked us on another flight for another day. Kept us hanging, every time we have to go through stupid chain of commands and agents are not knowledgeable at all. They will ask you stupid questions . We got the deal as it was special fare for upper class and finally ended up in another class.

Special Fare
Delta logo
Rome
FCO 3:05pm
Terminal 1
Airport check-in with Alitalia
flying to
Boston
BOS 6:25pm
Terminal E
9 h 20 m
4, 090 mi
Delta 6587 Operated by ALITALIA S.P.A. IN A.S.
First (G) | Seat 08D, 08E

Wife and I in Ukraine did online flight change accepting the $300/ticket change fee and some reasonable fare adjustment. Instead billed over $4000!
We had booked 2 adults as a RT flight (UA Conf # GH42YK, Lufthansa PE5Y5J - TO Itinerary # [protected]) from Roanoke, VA to Kiev through Travelocity (TO) for just over $3000. We understood that a flight change would incur a $300/ticket penalty and some possible fare "adjustment".

When we decided to come home 3 days early, we used TO's online service to make the change only to discover that 1) they had converted our RT tickets to separate one-way ones *and* the didn't just change the return flights to a different day, but cancelled the return altogether without refund and rebooked on a different carrier (AirFrance/Delta - TO Itenerary # [protected]) charging us over $4, 000 as a result. We called TO to protest the billing but after talking with a "supervisor" who clearly had no idea of the actual problem and faced with the problem of our VISA credit card not working in Ukraine and rapidly running out of local currency (of course not TO or the airlines' fault), we decided to take the flights as scheduled and dispute the fare charges on return to the US.

Our bank records show the charges were actually levied by Lufthansa on the outbound leg and Delta on the new changed flights.

While I can't wind the clock backwards, I am positive I followed the "Change Flight" procedure on TO's web site and was also sure the penalties were only the $300/ticket and a fare adjustment. The $4, 000+ charges in addition to the RT fare we had already purchased should not have occurred.

I am having an issue with an upcoming flight reservation. I have tried twice now to cancel or change my flight. I did purchase the insurance Incase of an illness, but trying to use it is next to impossible! My second call I requested to cancel my flight all together and the csr said I have to file a claim and provide proof of medical reason. A violation of any HIPPA law. I will never use travelocity again. Terrible business

Itinerary: 7353307880606 - Case ID : [REQ:S-160995798]

I booked the City Line Hotel on Travelocity on the 19th of May, 2018. I proceeded to call the hotel to confirm the reservation. During the call, I was informed by the hotel that they were fully booked and there wasn't supposed to be an opening on Travelocity. I was asked to request my refund from Travelocity. I called the customer service of Travelocity, where I was told they were having difficulty contacting the hotel. I found this absurd as I called the hotel without any issues. I was informed that they would get back to me via email. On the 23rd of May, I received an email that they were still unable to contact the hotel. I didn't get any other response. I sent an email on the 30th of May still requesting my refund, and I was told that the hotel denied my refund due to policy. I didn't understand, and I asked for clarification. I was then informed in an email that the hotel marked me a "no show" hence they couldn't issue a refund. This is absurd, as I ended up booking another hotel and paying almost twice the price I paid on Travelocity.

Travelocity charged my credit card when a hotel was fully booked and has refused to issue a refund even after I brought it to their notice. I realized that this is not a unique experience as there are several complains about this behavior of Travelocity online. People booking travels and hotels should please avoid the services of Travelocity. They are unreliable and would take your money without delivering what was promised. I don't know if I will be refunded but I hope that this experience and that of the thousands of people can serve as a warning to anyone considering the services of Travelocity.

On 19 May, 2018 I received a six page confirmation from Travelocity.com for a hotel reservation at "Welcome Inn Nightly and Extended Stay Quincy. The property is at 200 Main St. Quincy IL, 62301.
The rate guaranteed was $79.80.
The first line of your confirmation was:
"Thanks!
Your reservation is confirmed. No need to call to reconfirm."
I will fax you the documentation you sent me, and the receipts from the hotel if you give me your fax number and the name of the responsible person at your firm to fax it to.

When I arrived in Quincy, I called the property and was informed, that:
A. "They do not accept phone or computer reservations."
B. "They have no business relationship with Travelocity.com, and further that the property had received "many" other calls similar to mine that day. The front desk clerk told me she turned down all of of the customers.

I called your customer service agent at [protected]. I could bearly understand the lady, as English was her second or third language, and she did not communicate clearly. I asked her to call me back on my cousins land line. She did call back but said she could not get the Welcome Inn to answer. Several hours later later the same lady called back and told my wife that the Welcome Inn accepted my reservation. We asked who Travelocity talked with at the hotel, and were told that she spoke to and she said "Aaron Sprardley, and we could check in at 14:00.

We arrived at the property at 13:30 and the front dest lady went into a tirade, she had not talked with anyone from Tavelocity and further no Aaron Sprardley worked for their firm.

I gave the manager the confirmation, she called your [protected] number, was on hold for almost 2 hours and finally convinced someone at Travelocity that they do not take computer reservations. Travelocity changed the hotel status to full, but the manager has to go through the same aggrevation on Tuesday to ensure that Travelocity delists her property.

Further I was told that the rate of $79.80 quoted me by Travelocity, per night was the best rate available. The rate Travelocity quoted me was $29.80 per night higher than Welcome Inn's standard rack rate, but that some of the irate Travelocity clients were quoted over $120.00 per night.

The nightmare does not end. I was given a room on the third floor. The entire hotel stunk of tobacco and trash and to say it was filthy would be a mass understatement.
Upon exiting the elevator which had no flooring and minimal light, I walked out and sitting next too the elevator were two filthy and blood stained mattresses. There was garbage and litter every where. The keys to my room did not work. I had to walk down the three flights of steps, to find the "manager" walked up the three flights of steps and she confirmed that not only did my keys not work, but her "master keys" would not work. We had to go down the 3 flights of steps, the excuse given was that the previous guest left "in a hurry" and they blocked the room. Their people did not unlock the lock when. Finally after approximately 1.5 hours of trying to check into a room. The manager got me keys that worked.

I noticed that there was not an electric plug for my CPAP machine or my hearing aid charger. The manager promised to bring me a power strip within the hour. That was yesterday afternoon, and I was still waiting when we left this morning.

I don't know how you rate your rooms, but whoever rated this hotel should in all honesty, be fired. The pool was covered and unusable (95 degrees outside), the carpet was simply discusting. I cannot begin to descripe the filth and stainsThe wall paper and some of the was falling off, the sink had a layer of black gunk. There was no soap, no hangers and two disgusting pillows and a half a roll of toilet paper, they did have an empty kleenex dispenser. There was at least 30' ft of coaxial cable hanging from the wall.

The only light in the entire room was a naked bulb in a wall fixture. Fortunatly the drapes were worn so thing that the light from outside was suffficient that I could feel on the wall and find the switch. I walked back down to my car to get a flashlight and quite honestly personal protection device for my wife and I.

This experience demonstated how inept your company is and what horrid and unprofessional your customer service people are.

The final insult is that your low price guarantee is worthless. The walk up rack rate of the property is $50.00 not the low price you guaranteed of $79.80.

The logical question is why did I accept the room, and move to another hotel. According to your website the closest hotel with space was a 50 mile round trip, and quite honestly I was too exhausted to fight or drive again.

Upon arrival at home we took our suitcase to the garage, sprayed it with insecticide, and brought through the downstairs entrance to our house everything that was in that hotel room.

Everything was put in the hottest possible water with bleach.

Your company shoud be ashamed, of your listings accuracy and price guarantee as well as the quality and professionalism of your customer service people.

I will happily fax you the receipt from the Welcome Inn.

I demand you send me a check for the $50.00 you caused me to waste, and another $500.00 for the aggravation your caused me.

Stuart M. Katz
1927 Schoettler Valley Drive
Chesterfield, MO. 63017
[protected]@att.net
[protected]

I bought plane tickets to go to Oregon. I had a work event come up and was unable to go. I tried having them change my flight to 1 day later which they would not do, so I then filed a claim with the insurance I had bought on travelicity's website. They denied the claim and took my $1, 000. Now I can not take my trip to Oregon and I am out $1, 000. I would not recommend using Travelocity to anyone, this service provides no options and does not honor their own cancellation insurance.

we were checking one cruise booking on Travelocity portal putting our credit card no.to check the last page and our creditcard has been charged without putting CVV and generating OTP although we have not received any msg.

So i will be needing help in getting refund of my booking.

We have dispute the case in our Bank also so i need to raise the issue of Cyber Crime against this incident.

Our Reservation No.5529719

before completing a booking with an upgrade, I called to ask agent if BOTH flights departing and returning would be eligible for the upgrade price and she insured me they would be. Tried to make seat arrangements and was told it was for only 1 flight. I've been on the phone with them for OVER 2 hours...my response is: Hold for a moment while we review your issue. Really, over 2 hours?

A couple of weeks ago I stayed in LaGrange, GA. I made he reservations through Travelocity and paid on-line through PayPal. When I arrived at the motel (Roadway Inn) the desk clerk charged me again. That constituted a double charge. He said the Travelocity had not paid them, but when I look at my band statement I see where PayPal in fact did pay them and the second charge was incorrectly collected. I would very much like to get a refund of the overcharge.

My name is Mark A Swift and I stayed American Best Inn, 12001 N I35 service Rd. On the April 6, 2018, the motel charged me for $54.43 That night and I checked out on the 7th, 10.00am and here's where the problem begins travelocity charged me for the 7th and the 8th $64.21, which I was not there know that's [censored] and I got nothing but the run around from travelocity hung up on had to recall 3 times and i've been on the phone with the motel chewing on there [censored] when it's travelocity [censored] up.

Request a refund from travelocity for xakydg argentenas : Ticket [protected] wd steenkamp ticket [protected] hc steenkamp
asuncion (asu) - buenos aires (eze) cancelled 2018/01/18

booking no [protected] : 2018/01/18
the reservation code is : viwccq 07/02/2018

PZ725 Latam Airlines Paraguay.
Paid with my credit card. Refund not been received yet!
Cell 00264 [protected] Namibia
Hester Steenkamp