TruGreen
Reviews and Complaints

My husband is deployed from Fort Hood so we decided to sign up for the Deployed Service Member program that Trugreen was offering Fort Hood families. They started mowing at the start of April, and my backyard has only been mowed once--today is the 5th of May. They have used the excuse that they can't open my gate to get into the yard. Are you kidding me? If you can't open a gate then how can you push a lawn mower? Today two of their employees were in my backyard, finally after 3 weeks, using weed whackers to cut my grass instead of a mower. They chopped 1/4th of the yard and then just left. They have also burned sections of my side yard, put huge holes in my front yard, they dont weed whack along the fence line, and have left debris all over my sidewalk, driveway, and walkway to the house. And when I have called to complain I am told that they take care of the yard as the see fit. And when I ask if they can come back and mow my backyard I am told I will just have to wait until next week b/c they wont return to an area after they have finished, even when they are all sitting in their truck that is parked in front of my house for an hour and a half. I understand it is a free service to me as my husband is deployed, but still. I feel that if you volunteer a service then you should provide that service. Trugreen is a horrible company, and their customer service is even worse.

I tried Truegreen last year. In contrast to the complaints listed here the person doing the service was competent, courteous and listened to me when I had a concern. When the crabgrass emerged (after I had treated it) Truegreen came back with a spray to kill it. They kept their part of the bargain. The lawn looks better this year and although they dropped off salt for the front steps and sent me mail offering incentives for prepay they have not called me. Last year they closed their local sales/service office and it was a pain to get them, but once I got through and let them know that I wouldn't put up with delay they responded and my tech came right away. they apologized for the glitch caused by understaffing at the local office. I am about to call them to have the lawn tested and to get a decent price. If they are not competitive then I will do the care myself or go to another firm. I trust that it is in their interest to keep their customers happy because they are selling service as well as fertilizer.

Trugreen should be renamed trubrown because that's what happened to my lawn after they treated it. I paid trugreen to maintain my lawn not destroy it like they did. after the last treatment I started getting"large" areas of brown (dead) grass which was continuing to spread. trugreen sent a supervisior down and he checked the sprinkler and said the coverage was fine and I didn't have cinch bugs. he couldn't give my a straight answer as to what caused it. I was pissed because I pay them to maintain my lawn. he sent someone down to respray and that was a waste! I wound up paying a landscaper $2, 000 to install a new lawn and oh course trugreen said it was there fault. well who's fault is it? I got options from two other reputable companies and they both said it was caused by trugreens chemicals. don't be a victim! do not hire trugreen!

They killed my bush, didn't tell me it was dying. They over seeded and seeded my flower beds, . Told me they were going to come out, and take care of it, and never did. I called quite a few times, and still they continue to say there coming. If your looking for a nice lawn and a care free summer! "Do NOT HIRE TRUE GREEN PERIOD"

Oh yeah, , , , , , , , , , the sales people like to call you over and over and over, did I say over? Pain in the ###, the nerve of these money hungry blood suckers, , , , , , , , , , , , , , , , , , nasty company, like a bee who stings you over and over!

Last season, 2010, Trugreen made my lawn look horrible. Their promise to rid my lawn of crabgrass, and their 'fibs' about what they were putting on my yard- ridiculous!
I requested a manager to call me at least 4 times, to no avail. They showed up this season while I was not home and started their process. I immediately called and the 'expert' was trying to get me to continue and was not addressing my concerns. He finally asked what he could do to make it up to me...I said stop my service and waive the bill for the unauthorized treatment. His only comment was that if I was cancelling wht y woulsd he make it up to me. I guess to trugreen we are only treated well if we are customers. I got mad and cussed at him, (my bad). I am contacting the Better Business Bureau.

Don't believe them, after charging my account (debit card) for a whole year of service they advised they would repay my account and cover all over charges they had caused. Next day when I called this was not so... The workers that came were extremely professional and curtious, the salesman in Florida "Tom" was nice along with the clerical but thats it...

hired tru green to spray tree and shrub they have killed every shrub on my place. of course it is never their fault. the roots are not right the plant doesnt' do well in this area mind you the plants have been planted for 5 years the latest garbage i got was every plant has a life span apparently in this area it is 4 to 5 years. i took this plant to the nursery and they stated it was aphids that killed the plant. they said he wasn't qualified to judge that. i guess all the nursery people will be glad to hear tru green has the only people qualified to guage a plant. these people are thieves in my book please don;t be hoodwinked by these folks locally or corporate office. consumer affairs should say enough is enough and pull these people licenses. how rediculous are these people. their lawn service isn't top notch either they can't handle nut grass homeowner has to handle that weed boycott this company oh thats right they just change their name and keep right on trucking they used to be chemlawn in the 70s werent any good then either attached is a picture of what i think they should be able to handle when this occurred on my plants and killed 2 of them looks like brown spot to me

I'm so disappoited with the way TruGreen service. Last year 2010, I had TruGreen do service for my Lawn for the whole year. At the end of the year I did talk to the customer service to cancel my service. The guy said ok. Than he handed the phone off. I thought it's all done.

This year, Feb, 2011 the service man came and knock the door to do the lawn service. I told them, I did cancel already. So, they pack it up and left without do anything.

About couple day after, I recieved a bill to charge for service, which is already cancelled.

I call in to tell them it was a mistake. You guys need to take it off the bill. The guy told me, my supervisor will call you. I wait for the next three day, no body call. I call in again. This time I talk to a lady name's Molisa. She told me, I will send the message to the technician, whom came to do your service. It's ok. I wait for two more days. Than nobody call me again. I call in again. This time I talk to the guy. I told him, I need to take care of this today, because, this is the mistake and I don't want to have any problem later on. He told me, if you don't want problem, go ahead send the bill in. I asked hime - what?. Than he told me, I will call you back. The next two days, never had any call. I call back back again, talked to Molisa. The lady I had been talked befor. She said, Oh... nobody call you yet. Let I send him a message again. I ask them - can I talk to the supervisor. They don't let me talk to the supervisor.

I still don't understand, now aday, people still running this kind of business around. I don't think they will last long to do what they are doing.

Hopefully no body else have this kind of crab in your life.

TruGreen did wonders for my lawn. Workers were very helpful in explaining what they were doing and answering my questions. Problem was: The sales representative for Trugeeen #4495 Evansville, Indiana was relentless in calling about what I needed to do for my trees and shrubs. When I told him I could not afford one specific large project he said I needed, he told me, "no problem. We'll work with you". I had it done and the bill came soon after. I started paying $50.00 each month...that is when letters, phone calls started coming. Bottom Line: If you can't afford to pay your amount in one lump sum, don't have it done because there is no..."no problem" with TruGreen. They want it now.

This is the worst lawn service company that I have ever used. The quality of their work is very poor. Din't noticed any improvements in my grass after using them for a year. They have continued to call me on a weekly basis at any time of the day and have ignore my request for them to stop calling me. I don't recommend this Company to anyone, they may be the largest but are the worst.

They continue to offer you extra services and even when you tell them you don't want them, they will continue on calling you.

The ***, Ga office continues to send invoices for services that were never performed. I spoke with Brenda in the office and she said she would handle it. She never did. Bryan, the manager refuses to speak with me. Instead they turned by 85 year old father over to collections. I refuse to allow him to pay for something he didn't get.

This is the absolutely the worse managed company I have ever seen. Don't due

business with them. It's apparent there is some sort of pay incentive program based on billings regardless whether they're legit or not.

Lawn Destroyers - Last year in 2008 we subscribed to TruGreen Lawn Service for repeat applications of their lawn fertilizer and weed control system that they said was the best. Well, it was the best LIE in the country. Not only did our lawn nearly die out, it was over grown with weeds. TruGreen continually called to offer special applications at added costs and when we complained we had weeds they offered to reapply for a fee. This outfit stole over $950 dollars from my family, before we finally told them to take a hike. This year, we have spent nearly $80 on Scotts Lawn Fertilizer with Weed Guard and the lawn is starting to regenerate, plus the weeds are starting to shrivel and die. That pretty much tells the story . . . . . TruGreen must have been spraying WATER.

TruGreen is a nationally recognized lawn service SCAM Artist, out to make a profit by ripping off their consumer victims. TruGreen, you can kiss my back yard.

Heard rumors about their bad reputation, but I needed a job and applied there. Was called in for interview and was blown away by what I saw and heard. The interviewer explained how the techs had to do 25-30 yards per day and in addition had to bring in minimum of 2 new customers sales per week. Their employee board which was visible had an unbelievable amount of cancellations posted per tech. Most of the techs are not very knowledgeable about lawn care and are under tremendous pressure to make quota or work on Saturday which they try to avoid at all costs if possible by short changing the customers on their service. Tru Green tries to prey on what they hope is their customers lack of lawn care knowledge by giving them the run around when they dont perform as expected. Tru Green is strictly driven by money and sales and not service and quality product. And to top things off the techs are terribly under payed for what they are expected to do. Looking from the inside out at this company, all the rumors I heard were confirmed and I got out of there as soon as I could. All of the other big lawn care companys actually get the benefit from Tru Green bad reputation by picking up their cancellations. Thanks Tru Green, the new company I work for the business your shoddy work sends us.

Came three times after I told them not to. Fried my lawn while I was on vacation. El Paso manager wouldn't solve my complaint. Said I wouldn't be charged for ONE of the applications. That never happened. Requested 3+ times to have a higher up manager call me. THAT never happened. Threatened to have account sent to collection, so I paid anyway. Don't use this company. I will use a local company from now on.

That for 6 years I had to deal with numerous amounts of trugreen chemlawn employee's in my personal Custody & Visitation cases here in Baltimore, Maryland because the mother (Marianne Murray nee Lambert) of my children works for trugreen chemlawn and she has used the company against me nothing other then to harass me, slander me, and embarrass me. She has never used anyone outside of this company what so ever. Their names are Steve Garrett, Marianne Murray, Jonpaul Murray, Mary Stalvey, Renee White, Lisa Netro, Mary walsh, Ernest Anderson, Brenda Bathgate, Carl Athy, Wade Nigrin, Timothy Airey and Tony P and so on.. That I filed a formal complaint back on [protected] which was totally ingorned by Trugreen Chemlawn. That I contacted the branch manger about this problem on [protected] a day before my next Court hearing on [protected] about what his company employee's were doing and I also told him that if this comtinues I would file a 1 million dollar law suit and Mr. Garrett told me to go for it. I was outraged with his responce for being a muti-million dollar company. On [protected] at my custody & visitation hearing their were 7 trugreen employee's at this hearing which was a total outrage that Mr. Garrett would involve his company at my personal Custody & Visitation Hearing. Now I ask trugreen why I and my family should not file a 1 million law suit against you. I am just a daddy trying to see my children but for 6 years I have had to deal with this company of trugreen chemlawn of constantly involving themselfs at my Court Hearings. This is nothing other then abusive behavior by trugreen chemlawn and I have never seen such a thing to take place by a muti-million dollar company of a daddy just trying to see my children. Here is some pictures of my children that I have been fighting to see and this is what I have to deal with from a muti-million dollar company that will not leave me alone.
Thank you,
Bryan DiFatta

I am currently an employee and all I can say is run! I work in customer service and when you call you speak to me. I try my best to assist the customers. It's very hard when you're working for a company that's very unethical. No one returns the customers call, we get a lot of unauthorized service complaints and people have their credit card info on file, scheduling issues, techs claiming they treated the lawn when they didn't, customers entire lawns are dead and they have chemical burns. I have to deal with pissed off customers all day and to be honest there's nothing I can really do to assist them because no one at their local branches care about the customers. I am constantly reprimanded for speaking out and voicing my opinions. The reason why the customers can't talk to their local branch is because they don't want to hear the complaints because they know they are watering down their products. I'm tired of customers calling in pissed off at the call center employees, it's not our fault because we're consumers too. It's your local branch who you need to be pissed off at. Do yourself a favor and get some Scott's products from you local home depot and do it yourself and run! The most exciting part about my job is when a customer calls in to cancel. You don't have to believe me...seeing is believing. Why not google it or look at the worst lawn in your neighborhood, you know the lawn that looks abandoned and there you have "Truegreen, where your lawn means more"...lol and run! as far away as you can. When we tell you that are sytems are down they are truly down all the time. The billing, scheduling, websites, products, and service is messed up. So when you call in and ask to speak with a manager and we call the local branch, they tell us at your local branch they aren't available. We actually get in trouble for calling your local branch. We get in trouble for trying to be customer focused and centric. It's not about customer service. That's why they outsourced the work to a call center. We put your information into the system and we can only hope that the people at your local branch will print it out and give it to the right person, but this rarely happens. We deal with trugreen customers all over the US, from Cali to NJ. So the next time you think about yelling at the agent just nicely request to cancel your service please.

TruGreen is a terrible company! They lie and make promises to get your business then treat you like crap. I had specific instructions listed on my account all of which were completely ignored by their service tech. I know they don't want to talk to the customers when they come out to service the lawns but that's too dang bad! I'm paying for a service. The rep was instructed to ring the doorbell before starting the application, he did not! My son happened to see him and in the two or three minutes it took me to slip on clothes he was done and driving down the street before I could get out the front door. I contacted TruGreen and told them. Of course they said they spoke to him and it would not happen again, it did!

They burned the heck out of my lawn and then made all kinds of excuses. They tried to tell me it was worms and they could do another type of application but could not be certain it would work. Why on Earth would they think any homeowner would agreed to this. Tired of the lies and the poor service I canceled and they agreed to reverse my last bill. It's been several months and I call each month when I get the bill and they say, "don't worry it's taken care of you won't get another bill." Well I'm sure you know I do indeed get a bill the next month!

Now they have turned me over to a collection agency! Are you kidding me! I contacted the collection service and they connected me to the Ellenwood office. The woman that answered the phone was contrite and rude, she went so far as to call me, "partner!" Well I then find out that there has been a change in management and because the management that made the agreement wasn't still employed there they would not honor the agreement.

The new manager got on the phone and wanted to come out to evaluate my lawn. FOR WHAT? These incidents happened several months ago what exactly does he expect to find? I know he doesn't think I left my lawn the hot mess they made it.

All I can say is if you want a terrible company, that lies, has terrible customer service and will kill your grass dead, dead, dead then by all means TruGreen is the company for you! Save your money and stay away from TruGreen!