TruGreen
Reviews and Complaints

TruGreen did not make my lawn better at all even though in all their progress reports they marked the box 'improving'. I had an issue with what I thought was crabgrass in a certain area. One technician came out and stated it was quack grass and that nothing could be done about it unless I wanted to kill it all and replant grass. Two days later a different technician came out and wrote on the review that he sprayed the crabgrass in my backyard. So what was it? Crabgrass or Quackgrass? Then it killed everything around it and I was left with patches of yellow dead grass in my backyard. When we complained they said they'd drop off a bag of grass seed so we could replant but that never came. Needless to say I just called and cancelled my service with them and I will never use them again.

We had Army worms in our front yard. My husband went out trying to find pesticides but wasn't successful due to the outbreak we had in our county. I called Trugreen, scheduled an treatment appointment which was supposed to happen the following day. I was put in touch with the Marietta office. I asked if we can cancel if we are able to find a pesticide and the guy told me to just give them a call. Not even an hour later I received a confirmation call for Saturday, Aug. 14 between 8 and 1300 I believe it was. My husbands search was successful, our lawn treated the same day we've noticed those worms and the appointment cancelled. Well we had to leave a voice mail, since nobody picked up to physically take the call.
Trugreen didn't show up the following day, so we figured they got the message. 3 days later, I was out and about in the afternoon, getting home late I noticed a sign in our backyard. Our lawn was treated against Army worms that were already gone. I called their customer service, explained, that this must have been a mistake, since we had cancelled the appointment. The kid was trying to tell me, that a left message wasn't a cancellation. I told him, that when prompted to leave a message, there was nothing stated, that in case of a cancellation call 1-800-cancel me, so therefor we figured that we had cancelled the appointment. Besides that they showed up 3 days after the original appointment was supposed be and if we would have waited for Trugreen, we wouldn't have no more grass left to treat. I was told that a manager will call within the next 2 business days.
That never happened! A week later we received a bill. I got on the phone explained the situation and Mr. Customer Service told me that our account will be credited. "Cool, that was easy" I thought. Today we received another invoice and back on the phone I was explaining the whole thing again. This Mr. Customer Service told me, that the last Mr. Customer Service had plugged into the computer for a manager to call, which of course wasn't what he had told me and the manager had never called either.
Now I am waiting again for some manager to call, because the guy I talked to is not authorized to credit accounts. This is getting pretty annoying! I tried the contact us form on trugreen, but of course got a message error two times. I finally found an email address and we'll see what happens next. One thing is for sure! I will not use trugreen again! I rather give a local company my business and pay a few dollars more!

TruGreen in Augusta failed to get rid of weeds from my yard and could not get rid of brown spots. I followed their recommendations and watered the yard regularly and never cut the grass more than a third down. It didn't matter. My yard is overrun with weeds and the brown spots continue. TruGreen is not worth the money. You are better off doing it yourself. Do not use TruGreen.

If my lawn was a glowing green jewel of a lawn, I might forgive the multiple billing issues. Alas, it has deteriorated while under TruGreen’s care.

First, TruGreen charged my credit card a $45.00 monthly fee five times in one month. Instead of $45.00 my card was charged $225.00.

Then I opted to pay a year in advance, yet I continued to receive bills. Every time I received a bill, I’d call and explain that I’d paid a year in advance. The TruGreen customer service rep would apologize.

Finally today I asked for a supervisor. I spoke to Jody. She explained that their computer system often double charges accounts, and every day she goes through the charges and organizes the refunds.

So why did I get hit five times? “I was on vacation.” Jody explained. “I called everybody when I got back.”

Oh. That makes it all OK. (not!)

Why wasn’t someone else looking for double charges while Supervisor Jody enjoyed her time away?

And why am I still getting bills and phone calls about being late with a payment when I’ve paid in advance?

“We accidentally refunded your advance payment.” Jody explained.

Yup, that whole year’s worth of lawn care that I thought was paid in full when I paid my June credit card balance is… gone. I have to budget for it all over again.

Yes, as Jody not so helpfully pointed out repeatedly on the phone today, TruGreen *did* give me my money back. But in June my husband and I were preparing to travel in Asia, and with a slew of additional expenses associated with that, the refund went unnoticed.

Apparently TruGreen doesn’t care that their crappy billing practices could put someone over the limit, incurring fees and tying up funds that might be needed for other things. I may have been refunded my money, but it feels like I have to spend it twice.

And no one can give me back the time I have spent on the phone with TruGreen, sifting through old credit card statements trying to sort this mess out.

Stay away from TruGreen unless you like spending your days off on hold while customer service reps prepare to apologize with barely concealed irritation.

I need to start a who hates Tru Green Site... Tru Green Lawn Gestapo calls every day sometimes more than once a day...trying to sell me something else... who wants to call them a harrass back...[protected] then hit 1... Please give them a taste of their own medicine

I have asked them to quit calling...I have spoken to supervisors...still they call...I have asked to be put on the Do Not Call List for the last 2 months...yet they keep calling...

I had previously talked to a Cliff at TruGreen Kansas about a crab grass problem that has existed in my yard for several years. He promised me that at the time the crab grass showed signs of turning green to give him a call which I did and he would take care of the problem. I did tell him that the crab grass problem was showing itself again. Later on I was told that the problem area was not crab grass but it was orchard grass. I believed the individual for a while until one of your people and the internet proved that it was crab grass. Cliff never returned my call and today I was called by a James from TruGreen and his considered opinion that I didn't really know what I was talking about and that he believed the people working at TruGreen was correct. He has never seen the problem area and automatically assumed that his people were right and I was wrong. He suggested that I dig up the crab grass and replant which I wouldn't need to if the promise made had been kept. James is not customer oriented he is too combative and I will move my lawn need away from TruGreen. Hopefully you have better representatives.

Trugreen has constantly destroyed my lawn they use horrible products that are unnatural. If you complain they constantly come up with lies like they will fix the lawn as soon as possible. Trugreen is nothing but a scam! do not trust them they only care about money. They told me they would constantly fix the problem and it was never done and all year my lawn was horrible and the worse in the whole nieghborhood. customers pay a lot of money and do not get anything in return!.

If you are thinking about using Trugreen then dont! and if you have it and have any type of problem just cancel you will be better off!

Once again this company is nothing but a big scam!

To anyone who will listen please do not use tru green

I am a person who does not usually do these types of things but I have to tell all of you that tru green does nothing to help your lawn .They never call you back after the first year .It feels like a scam so listen if you want because my lawn is destoyed . The first year they called 1time a month now I've called 5times twice to corporate and they all say somene will call u asap I finally had to cancel my contract . They are the worst company I have ever dealt with

Last summer, 2009, I prepaid in full for services from a local lawn care service provider. TRUGREEN bought the company and billed me for services I already prepaid for with the former company. After many, frustrating months, I did get the issue resolved, but I vowed never to use this company, so I cancelled services for the following season 2010. Despite no longer being a customer, someone came out in heavy, pouring rain and windy conditions, and applied chemicals. I was incredulous, given the weather conditions, that some one would come out that day. I have received 4-5 bills for this unwanted application. Even if I were still a customer, I would have demanded they repeat the service free of charge given the weather conditions when the treatment was applied. It is impossible to speak with someone from billing. When you press the appropriate number on the recorded message for billing/service problems and enter a zip code (any zip code) there is a busy signal or it automatically disconnects. The few live people you get on the phone, if you're lucky enough to get an actual person, cannot help, and TRUGREEN continues to bill. I'm just amazed at the lack of communication with this company. Even when I cancelled service well before the season began, an application was applied during horrid weather conditions, and I continue to be billed even after talking to several people at TRUGREEN about it. There is no customer service at this company. No one can help you. DO NOT USE THIS COMPANY!

My first year with trugreen satisfied due to the good field agent. There are good techs out there, but this is the luck of the draw. However second year has been ridculous! Lucky didn't sign a contract, after no one showed up after being reassured for over 4 weeks by manager area named drew, demanded service in spring and found out from other sources they had no one for my area and so they send out a guy who stops at 7am, waking everyone, since he needn't to do it on the way to his area. Poor guy, why couldn't the manager be honest and say we don't have a tech for you. Alright, still patient, need to seed bad, need new sod planted from last year to get fertilizer, keep calling only to have the most void of personality, manager drew, tell me someone will be out. Ok. Now past the time for the preemergence second treatment due to heat, no - sorry for your inconvenience ever came out of that boys mouth. He needs to go to some "how to deal with people" seminar. I get happier and more affable people at the walmart store than this guy.

Well, still no one, thought I should have to call and track people down every time the grass needs it's treatment, now I have a yard that is two different colors since the timing for the treatments is so off. No one calls you like they promise since I have two dogs I need to worry about, maybe this drew is so tired of hearing complaints he just takes this blanked out attitude. I thought I was patient enough, calling every week, being nice to continue but just canceled yesterday since hubby was right and said if they want your business they should be calling you. Called scotts and they were out in a heartbeat, actually talked to me rather than scribble something on a slip of paper that I never could read. What ever you do don't sign a contract, in the long run, if you get this treatment you want to walk away without losing money since I am sure they would hold up and take their good old time giving me anything back since drew seems to like cricket land. I did want to mention that last year I guess when they had someone fill in near then end since I must have lost my originally tech then, I have security cameras, and watching back the tape see the guy spending more time trying to find a place to pee way in the back yard then he did fertilize. He didn't even get 1/3 of the property just ignoring it and getting back into the truck. Thank goodness he left his coffee cup for me to throw away. Research your area guys before committing, and don't be as patient hoping they would change as I did.

They worked wonders for my yard, i just said no when they would try to sell me additional products and features. The problem I had is that they burned up a few areas in my yard when putting down fertilizer. They sprayed to much in one area. This happened in July, so they came out acknowledged it was their fault and said that they would seed at the middle to end of August, so I waited until the first of Sept. and called and they said they would be out in the next day or two, they would never show up, so this happened 5 or 6 times over the next month. They finally seeded in the middle of October and the seed didn't have time to come in before an early frost. So I told them about it, they said they would come back in the spring and seed, so then they came out and put down the first treatment which kills weeds and won't allow seeds to germinate. So they said I would have to wait until the fall. At that point I cancelled because I pay them $75 a month to have a nice yard and for 7 months had to deal with dead spots from where they killed it. Again their product is great, it did wonders for my yard. I question all of the treatments, I think I would probably get the same results with 4 treatments compared to the 7 but it worked. I was with them for 3 years and it went from the worst yard in the neighborhood to the best but I won't be treated like they were treating me so I am trying another company now.

We are not even Tru-Green customers...our neighbors are. We came home one day to a blue dog. Now, I am sure that he was barking at the Tru-Green guy, but the dog was covered snout to tail in blue (we have pictures). When we called the company to complain and explain that the actual property line is about 15 feet from the chain link fence, they told us that it must have been a result of wind carrying the overspray. We spoke to multiple managers who assured us that the dog was not intentionally sprayed.
They can never seem to stop spraying where the grass ends. It is constantly all over the sidewalk. Our 16 month old son was playing on the sidewalk and got some of the chemical on a toy. He of course put it in his mouth as I made a mad dive to get it away from him.
We immeidately called Tru Green to try to determine what he had just ingested. After 45 minutes of being transferred, insulted, and put on hold by their service reps we were finally told it was "just fertilizer". I was begging, pleading, cursing and crying to get the information. They would not tell us what it was because we were not the customer. (Poison control could not advise us what to do without knowing the substance and compound) On the third call to Tru-Green we finally got someone that was willing to help. My son was fine, but I am convinced that a company that does not care about were they spray their chemicals, will not give away "proprietary" information in a potentially life altering situation and is just plain rude is not worth paying for.
We were promised a call back from the local manager and a corporate manager and by no surprise, have yet to receive one.
Besides that, the neighbors yard does not look that good. They have all sorts of weeds and dead spots.

After 1 year with maginal results I decided that did not want to renew my service with Trugreen. That started the telephone harrasment campaign. Starting last August I started getting 2-4 calls a week from Trugreen. After telling them to take me off of their call list the calls became more frequent. I currntly recieve weekly correspondence from the general manager Nick Makris to come back and "they miss my lawn" A Trugreen rep even knocked on my door on saturday for a lawn analysis (he got an earfull). PLEASE avoid this scam and the slime that runs the company, no one deserves the treatment that I have recieved..

Beware of doing business with this company. Do NOT trust them. I signed up with Trugreen on 8/18/09 and have had nothing but problems. On 9/11 they came and aerated and seeded my lawn, I was present for this and when they were done i was given 3 invoices. when read them, one was for 18lbs of fertilizer, cost $57.78 (this was never applied) When i called they said it was a mistake and that I will receive my next treatment for free. I also said that I would not be paying the invoice for fertilizer. The next time my lawn was treated 10/23 the new service tech put down weed control and fertilizer and told me that i should have the lawn aerated and seeded? they just did this 6 weeks ago? I called and they came out and aerated and seeded again. In december after I received a letter from my credit card company stating that trugreen told them the $57.78 disputed charge had been worked out and that I would pay it, I had had enough. I paid the bill and canceled trugreen just to be rid of them. Stupidly I was talked back into doing business by Rick Gilmore. I was promised the following, the first 2 treatments for free aeration and seeding in the fall for free, and after the first 2 applications Rick would come and see if I was satisfied. On 3/25/10 the first application for 20 lbs of fertilizer was applied and I received an invoice for no charge, so far so good. On 4/6/10 (12 days later) I received another invoice stating that another 20 lbs of fertilizer was applied at no charge. when I called Rick and asked what was going on he told me that additional fertilizer had not been put down and that this new invoivce was actually for the 3/26 application? I told him that this does not make any sense and he told me this was not brain surgery but lawn care. This statement did not answer my question. At this point I told him to cancel my service. I would rather give up the additional free application, aeration and seeding, then put up with this company

My husband and I had an agreement with Trugreen in 2009. At the end of the summer, we chose not to renew their services in favor of another company. Trugreen representatives called us several times over the winter months to convince us to renew services with them and each time we told them that we were cancelling their service. I repeat, WE EXPRESSED OUR DESIRE TO CANCEL THEIR SERVICE MULTIPLE TIMES. I cannot stress this part enough.

In the second week of march 2010, we arrived home from work to find a notice from Trugreen hanging from our door stating that they applied fertilizer and that we owed them $60. My husband called to tell them that we cancelled their services prior to this and that we do not owe them money for the unwanted fertilizer application. The representative claimed that we did not cancel their services and that we still owed them $60. My husband told this representative, once again, that we were cancelling their services and to not come back to our house. We ended up sending them the $60 for the unwanted lawn treatment, not because they deserved it, but because we didn't want to deal with the hassle of a bill being sent to collection. I'm sure this is what they were banking on.

On top of this, their service is subpar with poor timing of fertilization and substandard weed control, which is why we chose to cancel them in the first place.

It is now the first week of April, and we just received a call from guess who...Trugreen. After charging us for a service we did not want and basically calling us liars, they had the nerve to call us again. My husband called their corporate line and told them to take us off their phone list. I'm not sure if this will get them to stop calling us. I would never recommend the use of Trugreen to any of my friends or family. In fact I will tell them to avoid them.

Trugreen does not honor their warranty. Trugreen has rude customer support. Trugreen has very bad products that do not work. Trugreen is a ripoff.

Do yourself a favor and review the other reviews of trugreen. These are bad people. My lawn actually turned yellow. It was like they were intentionally trying to kill my lawn. I don't know if the product was out of code or what was going on but I can tell you that nothing - nothing - nothing they did worked.

Weeds grew, grubs appeared and my grass turned yellow. They ignored their guarantee and were rude.

Now I am in collections with a yellow lawn. These are bad people. Trugreen sucks.

In my book customer service is everything. I was called by Tru Green and asked if I'd like a lime treatment on my yard for the winter. I said yes and also told him I was concerned about still having so many weeds in the yard after having their service for 2.5 years now. He told me they would do a service call "FREE OF CHARGE" and they'd wait until the end of Nov. to do the lime treatment since I just had a pre emergent treatment a few weeks prior. Two days later there is a bill on my front door saying they did a *** control and fertilizer. I called about that and Bonnie in the office who LOVES to hear herself talk and not even try to listen to the customer (constantly interrupting you) gives me the run around about how this was a lime treatment. and that i have weeds because of the rain we've gotten recently. I was told on the phone that this service call would be FREE OF CHARGE and then received a bill and got the run around by some crazy lady in the office who has NO FREAKING clue whats going on. I finally just hung up on her since I couldn't get a word in. called back later and got a very nice lady named Melissa and asked her to cancel my service. I work hard for my money and I don't mind paying for a service if it's a good service. Bad customer service will not be tolerated and I will not pay for that kind of service.

In June a door knocker sold me on TG service to take care of my Crabgrass and Clover. He told me they would take care of it. Having received no noticeable decrease in either ***, I canceled the service. Their guarantee said that they would refund the last bill if I was not happy.

I have received several phone calls from them and told them each time that I was not happy and would not be paying the final bill for treatment ($23.40). They told me that their guarantee was only if I had taken the service for 6 months. Each time I was called about the bill, they said that they would have a manager call me back. They never did. They are now threatening to send me to a collections agency.

I have had their people tell me that, in order to be effective, I would have had to have started the service in March or April when they would have put down a *** barrier. They said that even if I had purchased the treatment at Home Depot, it would have taken 5 applications for the weeds to be controlled. The point is that I didn't research *** control at Home Depot, I signed up at my front door when they told me they could take care of the problem. If they had told me from the start that I wouldn't see anything unless I had a barrier treatment in March, that's when I would have started the service.

Its all about expectations. They set some and then failed to meet them. Their selling practices are deceptive. I would suggest that you follow their suggestion and go to Home Depot. Hopefully the manufacturers of the lawn treatments they sell there are honest in their product descriptions. And HD, Lowes, Ace and others will most likely stand behind their consumers if the Mfgs aren't honest.

I sold my house at 3950 Clinard Ave, Winston-Salem, NC with the closing occurring in early June 2009.

TruGreen performed a lawn treatment at my home in early June as I forgot to cancel my service. However, I did pay for that treatment, and at the time of payment I also contacted your office and requested that all future treatments be cancelled as I had sold the house and was moving to Texas.

However, I have since been receiving statements showing $46.00 owed for an application on my lawn that TruGreen did on 7/16/09 (invoice 350590), which was long after my phone call informing their office of cancellation.

When I received the first statement informing me of this charge, I contacted your office reminding them that I cancelled and should not have been charged for new service. They apologized and said someone else, who was out of town, would have to approve it. I called again two weeks later to make sure it had been taken care of, and it still not had been done at that time. Finally, I called again on September 28, 2009 and a manager, Lee called me back that afternoon, when I explained what had happened. After speaking to Lee, who agreed the amount should be credited back, I faxed a follow-up letter to him that same day confirming the facts detailed here which he and I spoke about.

A couple of days after my conversation with Lee, another employee, a female in their office, called me to follow-up and told me it would be taken care of.

It is now October 21, 2009, and my account has still not been credited for the charge of $46.00, as evidenced by a statement I just received in the mail just a few days ago showing the same charge.