Truworths review: disgusted

Hi,

It was 11th of January 2020, the time was 16:54 and noticed that the doors were already closed for business, trading hours of the store clearly indicate that it closes at 17:00. So i ask the lady and the security guard standing behind the glass window its not yet 5pm and this store is closed, he kept telling me call the manager and its home time. So another lady wanting to get into the store also questioned why it was closed, customers were coming out the store so the lady waiting with me walked into the store and i followed, he then closed the stacking doors on my back and head hitting me. I asked to speak to the store manager and she apologised to me and said that this is unacceptable. The after me having to rush and shop when i was leaving the store he saw me and instead of opening the door he walks away to the back to change and had to wait almost 10mins for him to come open. This is absolutely pathetic and unprofessional to have someone of this attitude working in a store where customer satisfaction and delivery is adhered to. I am trying to get more details of the CEO of the company to escalate this matter further.
Regards