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I bought clothes at truworths in december, two of the items were torn after 3 times of being worn, I took it back to truworths and I was told that damaged goods are not exchanged after a month, it is on the receipt, I asked the old lady (I think she is the manager) where that is on the slip as I had a recent truworths slip she never showed me and she left it, I called the head office and they said I should return it, I went back and the lady still refused. That same week I had bought a shift for about r350, just before I wore it I realised that there were stitches that were coming out, I took it back to the glen mall and explained everything and I showed them the ones I had bought at south gate and they exchanged everything but they gave me a hassle until I told them that I heard phoned the heard office and they advised that I should return everything to them. Now yesterday I was wearing pants I bought at truworths begining of winter, I had a shock of my life when my husband who was walking behind me asked me why my pants were torn, when I checked yes they were torn not by anything but it was just poor quality! Truworths is selling us poor quality clothes at expensive prices.
Good day
I Mrs Keel paid my Truworths account on 22 August 2023 online on the app, i paid 700 rand its still reflecting that their is an arrears and I'm being hounded by calls to pay my account which has already been done please rectify asap
Thank you kindly
T Keel
I will like to thank Eunice at ClearWater Mall for her good customer service.She opened the door for when the shop it was about to close.
And they staff were very patient with me.Clear Water Mall staff you are great 👍
Im ntuthuko mbona
I bought clothes, a skirt, jacket and shoes for my niece. But she passed away vefore her birthday in the 18th of September. Because I have been occupied with the funeral I did not have a chance to return the goods.
I bought the clothes on 24 Aug and wanted to return it on 26 Sept and the people at the shop refused to take it back.
I recently opened up a Truworths account .
To my horror , I have received a policy about Account Protection .
After various telephone , it appears that this is compulsory and cannot be canceled.
Surely this is not legal
I bought a cell phone which was showing R1045 and realized when I got home that they charged me R1299 the store is in gateway and they don't want to honour the fare. My number is +[protected] and email is Kuhlekhush@gmail.com transaction No 102 1431.
Store number is 493
I have pictures to prove this and unfortunately unable to attach them