UPS
Reviews and Complaints

I received a call today Sept. 9th from someone claiming to be a UPS driver and said that I had won a car and 5 million dollars and asked me to call 1-876-817-2384 and ask for Malone @ ext. 5. They wanted a credit card # for $2500.00 dollars to deliver the prize. I told them where they could go TO HELL. I thought you might want to know.

Donald Turner
[protected]
P.O. Box 517
Grovetown, Ga. 30813

Tried to send some very large artwork 2-day air from my local UPS Store near Golden CO, to Connecticut (the store is pricey but usually great). Cost: over $600! The package was sent back to me after three days! UPS is not able to prove that the drivers attempted delivery to my client the three times as they are supposed to (my client says he and another were looking out for the drivers for two days when they were supposed to come) AND the package came back to me punctured and falling apart even though there were "Do not Puncture" signs all over it.

My local store says it's the responsibility of corporate so I called Corporate to complain, asked for a manager, who claimed there was nothing he could do. I have emailed Customer Svc Corporate twice now. The first time, someone emailed me back but the second time, no response.

UPS sent this package all the way back halfway across the US after hardly trying to deliver it, saying they couldn't store it out East closer to my client and are still charging me almost $700. What a terrible organization. Will never use again! I re-sent using a company called Craters and Freighters who crated the paintings and called customer to arrange more exact delivery time. I am grateful for their service and they only charged me slightly more than UPS. Plus, there are reps there who helped me send track the package - who took personal interest.

On 9/8/2018 around 5:15pm, I received a scheduled delivery from Fabletics, delivered by UPS. I was home when the package was delivered, yet the driver never knocked, rang the doorbell, or otherwise attempted to ascertain if I was home. Further, the driver never came within 5 meters of my front door, instead opting to throw the package from the parking lot to my door. I saw this through my front window, which was open when the incident occurred. The driver's van did not have a license plate (I assume this is standard), but did have the number 6212943 printed on the rear bumper, which I assume is an identification number.

While my package was undamaged, I consider this to be unethical and unacceptable behavior from a professional who's job is to properly handle packages for delivery. I only request an apology and better internal emphasis on proper package handling.

I would like to report a ups warehouse employee for ignorantly throwing around packages as if they have paid for them. I've seen this man do this times before via snapchat and UPS should not employee animals who do not care for people's packages. His name is Adrian Hernandez and works at the ups warehouse on 11802 N Gessner rd Houston, Tx 77064. This should be enough information to let go of the employee immediately. My husband works for KPRC local 2 news and is willing to share this video online to his platform if nothing is done. I will attach a video. And would like to receive an email regarding the situation. I would also like to be kept unanimous to the employee. Email is atkinson.[protected]@gmail.com

I was driving down Lafayette Ave at exactly 4:35 p.m. in Hawthorne New Jersey when one of your drivers had his blinker on did not turn and swerved through traffic and then kept beeping his horn repeatedly and gave me the middle finger I am just hope you are aware of this to have driver's like this representing your your company is shameful. Did not get his license plate but the man had short gray hair if this helps

I contacted a UPS store in Washington about a job application I submitted last week. (I live in MN and I am moving to WA at the end of the month, so I am trying to get a job lined up. Immediately after filling out my application, a paragraph came up stating I needed to be there on Friday for an interview. I couldn't make this beings I live in MN, so I was simply calling to reschedule or to speak with someone about my situation) The UPS store gave me a different number to call that could better assist me. I called [protected]. I spoke with one representative who could not assist me, so she transferred me over to her supervisor. The supervisor was demeaning, impatient and rude. She called me pet names such as dear, hun, or miss Molly, and talked over me as I was speaking. I was trying to explain my situation and she did not offer any assistance. When I explained my situation, she replied, "So, what is it that you want?" I tried explaining my situation again and she cut me off stating, "I will not have you explain yourself to me twice, I am not having that. You ARE Not going to tell me twice. You aren't supposed to be calling this line for those types of things. This is for tracking a package." I told her that this was the number the other UPS store gave me which was why I called that number. She replied, "OK but this is not the number you call, you will not tell me again."

I really could not believe that UPS would allow a supervisor to speak to customers that way.

UPS gives us the run around on who will be responsible for the damaged packaged we shipped. UPS are pointing fingers, the corporate and the franchised store. Our packaged was damaged upon delivery and we bought an "additional insurance, " per the clerk at the Bakersfield White Lane UPS Store. Now, when we called the corporate Damaged Dept, Paul said that UPS does not have an "insurance" only declared value? They are misrepresenting additional fees as insurance and corporate are blaming it on the franchised store and not the corporate. He said we should have contacted the shipper (not us), the UPS store item was shipped, which we did, and the store advised us to call. We are mistaken that we have shipped our package at UPS, we thought, our package will be handled properly, packaged has been securely packaged. We never received a call from the store nor the corporate to discuss about the claim. Paul said that we should have kept following up and leave the package to where it was delivered. They never scheduled inspection. They clearly just do not want to take the responsibility.

I was traveling north on Mykawa Road in Houston just now. Your driver was traveling back to the substation. They nearly ran me off the two lane road (one lane in each direction). I was already driving 8mph higher than posted speeds. They attempted to pass me on the coming lane. But they misjudged my speed and the distance of the oncoming car. Trying to dodge back into the proper lane your driver almost caused an accident. This is reckless.

The truck license plate ends in 9810. The three letters on the left were not completely legible. Two of the letters were CS. Someone should speak to this driver about this.

I am a contractor I had a tool shipped in two parts the driver indicated that no lot or appt number available. I am staying in an RV park where packages are left at the office and I know this because I had 2 other packages delivered to the same location, same address and 1/2 of my tool delivered today. The other part of the tool is on its way back to California and I'm in south Texas being Monday is Labor Day and my tool has been returned to the shipper. This will be very costly for me as I will not be able to complete my work next week plus an extra week of
living expenses. Let alone we are dealing with infrastructure rebuilding power transmission lines to supply cities with power. I need to have the unit expedited to me ASAP! Tracking Number 1ZE80E404246329280. Its amazing how a lazy person can create havoc on other peoples lives and have no recourse

I was leaving Academy on Six pines Drive at 930 am on 8/30/18 in The Woodlands, TX.
I had to slam on my breaks to avoid being hit by one of your drivers, I honked my horn at him to warn him about how fast he was driving and he flipped me off(showed me the middle finger). My father was killed in an accident caused by a speeding driver in December and I'm not about to allow one of your drivers to kill me or someone else. The guy is lucky I was pulling a trailer or I would have chased him down. It was truck # 576962...an older guy with gray hair was driving the truck. This situation better be taken care of, I'm not real happy at all with what has occurred.

Date: 8/30/18

We have a covered front porch, but the driver was too lazy to leave them there. Instead he backed up his truck and dropped them right in front of my garage. I could barely move them. If I could have a choice, I would never use UPS again, however vendors use their service because they are cheaper. They definitely get what they pay for.

The driver left my package by the road. It could have been easily stolen or damaged! There was no gate or lose dog and no reason why he couldn't have drove down and left in on my porch per usual. One of the packages was 35 lbs and carting it all the way down my drive way strained my back. There is no reason why they shouldn't have been delivered to my porch!

Everytime we order online is another bad experience. The driver usually drops the package at our front door and does a quick knock and takes off. I find that very disrespectful since we do pay for your services to deliver our packages home. Why can't you have your team members knock on the door and wait for a response. Now, if no one responds then leave one of your notes and take it back and drop it off at one of your offices for the customer to pick it up. Behaviors like these is why so many packages get stolen.

I have ordered a item and waiting for them to deliver. and I was waiting for them front of the my apartment building, but they did not show up, but in tracking history they deliver to access point because receiver was not available. but when i call customer service, they covering up, and not acknowledge that driver never went to the building. then i ask where is the info notice, but there is none, .still after 3 days they don't want deliver and want me to pick it up;. even they been to the building, what about 2nd attempt. these people lazy and get away with it. now on i am requesting all the shippers not use ups it they are delivering to me. this is not the first time, many time they have done ti. people don't have car or disability depending on delivery. these people does not care about service even management does not care. one customer rep was saying shipper did not put the building number, that why it was not delivered, but tracking history says other wise, if address is wrong, there is no reason driver to come to the building as stated in the history, because he did not come to the building and leaving no info notice as required.is there any meaning to delivery service, or buying online. amazon should allow us to choose the courier and other company as well
Thank you

Hi, I must say first of all I have never had a problem with UPS, they are my first choice with shipping. I have had issues with FedEx and DHL but even they have been able to reach my front door. Yesterday I had a delivery scheduled to be made in the afternoon and I was at home to receive it. The time frame for delivery came and went but that is not unusual for my rural location. It never arrived yesterday, (so I thought). This morning I start checking on it's status and I have an email saying it was delivered at my gate, Gate? I have no gates. So at 3:40 am I get in my pickup and drive around my property and finally go out to the end of the road to find my package at the base of my address sign wet with dew. Every single delivery person who has ever came to my place has at least made it to the house even if they just dropped the box in the middle of the driveway! I think that you need to have a talk to whoever was driving this route yesterday and explain to them what door to door delivery means and why that is important to the customer! UPS tracking #1ZX547A90341579150

the UPS drivers delivering to 44102 location are inadequate and provide substandard service, examples are leaving package at unidentifiable location and no follow through from supervisor in complaints! Amazon and others should not use their services until there is a coaching makeover on customer service!😡😡😡. Today I am still waiting for a package😡😡😡

You lie about your service.

You charge a fee for signature required and then the driver drops off a package worth almost $1000 without getting any signature, he lies on his log (which he admitted to his supervisor) and now you will not pay me for the value of my property,

I spoke to two people at your corporate office and the most they can do is say I am right and offer a fraction of the value of the property lost.

Now I know why you chose brown for your trucks, it is the same color as what I discharge from my body. I hope that is not an infringement on your color but the discharge is older than your company.

No one has the courage to correct this economic injustice

Cheers

Hello, my name is Elisa Herr. I would like to file a formal complaint against the driver who delivered a package to my neighbors home today. My 11 year old daughter and I had just exited our house carrying 2 rabbits with our dogs following us when we heard your driver flying down our lane. We quickly secured our rabbits and began trying to capture our dogs. Your drivers repeatedly drive far to quickly and unsafely down our lane. Our drive where my neighbors house is located is a private drive. Your driver was driving irratically and intentionally trying to run over our smallest dog in particular. I do understand that our dogs were unrestrained and chasing the truck, however these are small dogs and this is a small country private lane. Also my daughter and I were actively attempting to retrieve the dogs when his aggressive driving further complicated the issue. Eventually I took the packages for our neighbor from the driver and delivered them to my neighbors house on the drivers behalf. He then sped off attempting to hit our dog again. I am
Not trying to justify our dogs behavior as I do know they have a habit of chasing cars. However it was the intentionality if harm in front of my 11 year old daughter which I am wanting to complain about. Your drivers are no longer welcome to bring their trucks down private drive 930th in Magnolia, IL and if we ever use your service again we will pick up
Our packages.

Horrible customer service, very disrespectful, rude and LAZY! BEWARE OF THIS LOCATION
I called this location days before preparing a package for shipment, in order to find out what is the most weight they accept. I was told 150 lbs. When I brought the package over, she refused to ship it. She lied that the maximum packages can be up to 108 lbs. and that I didn't call them. Kept arguing with me for at least 10-15 minutes. There were three workers at the store at the time, and wouldn't even put it on a scale to check the package's actual weight, told us to leave. They told us that we have to go to UPS freight location 30 minutes drive from there. The last words we heard from her on our way out were "I don't care". I am a business owner, and if I treated my customers this way, I would bankrupt.
The UPS website says:
"*Packages can be up to 150 lbs.
*Packages can be up to 165 inches in length and girth combined.
*Packages can be up to 108 inches in length."
My package was less than 150 lbs. and 100 inches combined, 60 inches in length. Went to another regular UPS store and they shipped it with no problem and smile on faces.
https://www.ups.com/us/en/help-center/sri/sze2.page