UPS
Reviews and Complaints

I order many items on-line and once in awhile have a larger package delivered. I live in an RV/Campground/Mobile Home Park. The driver just dumps all the packages for the mobile home park at the campground office instead of delivering items to the home address that is on the label. Most of us that live in the mobile home section are elderly and have no way to get to the campground office to pick up packages. The owners of the park have asked him multiple times to deliver the packages directly to the homes. He refuses to do it because it is much easier for him to leave everything in one place. We all pay for the UPS delivery service and expect it to be delivered to the actual address.

My sent a tablet to my sister via United Parcel Service and it arrived completely broken. Package was damaged and it looked like it was dropped on the ground. When I filled in all the information I mention what was inside and they promised safe delivery.
My sister received her gift and was very upset. Screen was completely smashed! I was so angry and upset and the same time. Tablet was brand new and was quite expensive and that was a present for a dear family member. United Parcel Service refused to take any responsibility.
I can't get any help from them and have no idea what to do. I will not use UPS ever again, they are horrible!

I could have sworn I had put this up the other day but it's not showing so here it is again. This is a copy of the complaint I have on Peopleclaim as well as many other locations.

04/24/17

Just an update. In response to the advice given on my claim located at Peopleclaim.com, I have filed complaints with my Insurance Controller and my Attorney General as well put up a query on topclassactions.com. As I learned from the advice and this is a copy of the response on my complaint page (People Claim): “Here's the interesting thing: UPS doesn't sell insurance, but employees tell you it does. It's all about semantics and avoiding actual payouts. If you take a package to a UPS facility and ask to insure it, they'll say sure - just pay this fee. If you don't ask, they'll offer you "insurance, " and that's what they'll call it - insurance. But UPS says it sells Declared Value Coverage. "Acceptance of tender by UPS is not an indication that a Package is packed in accordance with UPS's published standards. In addition, any tested product must be free from damage and the packaging must afford reasonable protection as determined by UPS in its sole judgment." Yep, their sole judgment. How often do you think their sole judgment ends with a payout?
Will the employee busy selling you "insurance" tell you that a payout by UPS is rare as hen's teeth and basically you're paying for a losing lottery ticket? No, they will not. Will they give you a simple list of UPS rules about packaging and what will cause your claim to be denied? No, they will not. Will they offer you an option of them inspecting your box before it's sealed and certifying that the packaging is "reasonable" so that you really will have "peace of mind"? Hell no, they will not.
The way you describe your packaging definitely sounds more than adequate. I have no idea what they did with your package. Probably the driver caught air and your package flew up; that's what we guessed happened to my pottery that broke...and wasn't covered, despite the massive amounts of bubble wrap and double boxing that has proved more than enough for every other piece I've shipped.”

Is it any wonder there are so many complaints against UPS? Just look at the websites such as Consumer Affairs, Pissed Consumer, Customer Service Scoreboard, Peopleclaim, etc. There are more than plenty of people (with numbers reaching in the thousands on some sites) that have a grievance against UPS and something must be done. In my case, I want the money lost from the damage and compensation for my time since it has been over two months since the incident happened and UPS does not want to budge on this issue even though it is their fault. My asking price is $600 which I do not think is too much to ask since I lost $450 because the product arrived damaged at its destination and I have been working for two months to recover my losses.

04/03/17

Received call from UPS and they stand with the original belief that since the external package was not damaged, it is "not their problem". I'm afraid this is completely unacceptable and a slip-shod way of doing business. There was no place that I saw which stated that "claims will be honored only if the outer package is damaged". I have a person who has waited over a month and a half for a refund and I do not have the money to refund. That was the entire point of insuring and I must say that if they did in fact have a disclaimer stating that "only packaged visibly damaged will have their claims honored" somewhere on their website then their custom will diminish significantly.

03/25/17

Finally received a call from a UPS representative after nearly a month. I explained the situation all over again and she asked if the outer package was damaged.
I replied no and she said that in all her years of experience, the people who honor claims do not do so where there is no external package damage.
I find this to be an extremely casual attitude for a company to have. Damage may occur on the inside without any damage to the outer packaging. Cardboard has a bit of give and it is not necessary for an outer package to sustain damage while the inside is broken to bits.
What if the medical profession took this attitude? Many diseases and injuries would go untreated because of no "external damage".
There are many other industries which would fail if people took a look only at the outside. Certainly industries such as insurance agencies would prosper because they would not have to honor the claims for various internal damages (be it physical, structural, or medical) but they would lose money in the long run because the public would lose faith in their services and judging by the amount of complaints I have seen, they are already having patrons lose faith in their services.

03/16/17

I was forced to sell a limited-run statue (only 2500 in existence) to get rent money. I found a buyer in a collector's group on Facebook and we discussed price and shipping options.

The price agreed was $400 and the buyer wanted to ship via UPS. I went to UPS and created a shipping account just for this purpose. I insured the product for $450 to cover the shipping cost which at that time I was unsure of. It was shipped out Feb. 6th. I passed the tracking information on to the buyer via Facebook on the 7th. On Feb. 10th, the buyer informed me of the item's arrival and the breakage due to its journey.

He submitted pictures of the breakage and I filed an insurance claim and instructed the buyer to repack it so UPS could pick it up and inspect it. They did so on Feb 15th. I received a denial for the claim due to "improper packing" on Feb. 17th.

According to the buyer (and this is copied from our Facebook conversation: "It all looked like it happened in transit based on how you packed it. I noticed the strategic Styrofoam for all the pieces, so I'd definitely doubt it left you in the condition it arrived." Which indeed it didn't. The statue was encased in a die-cut foam container which was inside the product box.
The product box had four pieces of Styrofoam around each corner on the top and bottom. I placed a large piece of packing paper between the product box and the shipping box then taped all sides of the box (top and bottom) with packing tape five or six times. There was also a faded "Fragile" sticker on the box. The color of the sticker was faded but the word could still be seen.
Again according to the buyer, when it reached its destination: "one big thing was all the tape that was torn open when it arrived, only one corner was still taped shut." This was definitely not how I had sent it. I tend to overdo my taping just to ensure that the box does not pop open. In light of these circumstances, I cannot see how I could have packed the item more properly. I have also filed complaints on other sites such as Complaints List Pissed Consumer, and I have filed with the BBB and have yet to receive word from the company which to me seems extremely unprofessional.
I have images of what it looked like before and after the shipping plus I have the entire Facebook conversation with the buyer saved.

I ordered package on the April 19, 2017.
The original delivery day was April 27, 2017. It is very important package for me and I made my plans around the date of arrival.
During the process of the shipment from US to Canada, the delivery date was changed to April 28, 2017. It was inconvenient, but I rearranged my plans. I scheduled to stay from work on that day to wait for delivery.
On April 28 about 1pm, package status change to: “On local truck”.
About 7 pm I started been concerned and called UPS Canada. I talked to the employee Ash (ID: PZA1MCR). Ash said to me that due to the high volume of packages the delivery times extended from 7pm to 8pm, but I guaranteed to get my package today. I changed my plans for the evening and stayed home to wait for package.
At 8:40pm I gave a call to UPS again and talked to employee Shela (ID: PZA1SXD). She told me clearly, that the package will be delivered today without doubt.
At about 11pm, I understood that all the above promises are not going happened and I called again. This time I had to call UPS International, because UPS Canada was closed for the weekend. I talked to employee Alan (ID: PZ2AG). All his answers were including words “probably”, “likely”. He was not able to provide decisive and clear answer in regards to what happened to my package, where it was, and when I am going to receive it. He said that PROBABLY on Monday only.
During entire time between 1:30 pm and 12am the online status of my package was “On local truck”. After midnight it suddenly changed to “In transit” with delivery on Monday May 1, 2017.
As you can see the following inconveniences were caused to me by UPS:
1. Original delivery date was changed to day later, which required rearrangement of plans
2. I had to cancel day at work to wait for package home. This packaged never arrived on that day
3. I stayed home entire day without been able to leave anywhere. It was supposed to happened latest at 7pm (according to UPS website)
4. Do I need to take a day off work on Monday again? What if package will not arrive again?
5. I was provided wrong info by the above UPS employees. It caused lots of frustration.
6. My entire weekend plans were affected by this service of UPS.

After waiting for these gloves for a while, since they were coming from Ireland, I communicated with the shipper to find out about the delay. Surprisingly they told me they had been delivered at the front porch of my house last Monday, April 17th, and sent me the delivery confirmation slip. I immediately contacted UPS. The customer service rep told me that the address on that package had been changed, and that it was delivered to the correct address. I explained that I had never heard of that address and that another person had my package. They left a message for the Stafford, TX hub to call me back. A girl named Erica called me the next day and told me that the address was changed internally, and she didn't know why. She promised to send the driver out to recover the package. The next morning, Wednesday, I received a phone call from a very rude woman from the claims departments stating that it was about the claim. I explained that I had not filed a claim, and that I needed the package. She confirmed that no driver had been sent to recover the package. She started arguing with me and she hung up on me. I called back later that night to file a complain against her, but no one could tell me her name, and they just told me that she had closed the claim and that was the end of it. Today I have spent most of my day talking to different areas in UPS. At the end of the day I spoke to a supervisor in customer service named Tanner, and there was nothing he could say, except that the package supposedly came to my name, city, state and zip code, but no address. I told him that someone had inserted the address where the package was delivered at, and that I really thought this was an inside job. Think about it, any employee that has access to an area where they leave packages with no address can simply call a friend or family member, have them contact UPS, give them a tracking number and the name on the package, and simply give them their address and have them deliver the package to their address. It's as easy as that. Then the employee can get the package and try to exchange the merchandise for money, or other merchandise they like. Mr. Tanner did not know if they had an internal affairs department in UPS, nor any other department that could help me. He said that they had attempted to get the package and the person from the house where this package was left denied receiving any package. Of course not! It's a scam. Be aware out there, UPS is a really screwed up company. When this supervisor read me the notes from all my phone calls, basically it was lie after lie. Even after the complaint I filed against the claims dept. woman, there was a note saying that they had called me to apologize to me today, and I have not received any phone calls from UPS. They are liars, and a very irresponsible company. I will never, ever do business with them again, nor I will order anything that uses them. I still think this is an inside job at the Stafford, TX hub.

Shame on UPS
After giving me the run around and around for almost a month, they still do not comply with the fact that they have caused damage and refuse to refund the expenses they created.

Once more I explained that my grievances come from the fact that I was not told that any invoice or additional documents were needed.
Not on the phone by the ups information clerk prior to driving to Lod Ben Gurion airport (about 1 hour drive) nor at the ups premises when remitting the package.
Expenses* were incurred because of ups negligence and to say that ups is not responsible is preposterous.
*besides the travel time and expenses I had to refund the customer

UPS made no attempt to contact us. We waited in all day for our package. They say someone with a name we've never heard of took delivery. In other words, UPS stole an expensive item from us. They left no notice, made no call, did not knock at our door or even send an email. To top it all off we cannot even connect with them as they are closed for 3 days for Easter. Who in their right mind would use UPS!

I called the ups terminal in colville Washington and complained about my package to wrong person. i told them I wanted it today as it contained food. the person said that they would deliver it today within 1 to 1 and a half hours. about 6 pm I received a call from the terminal from another person who wanted to know about the problem and I told him he said they would pick it up tomorrow and deliver it then, he said his manager said that is all they do. I'm not happy about this

I odered samsung phone from amazon and your delivery guy wrongly delivered it to one b.Hill.My name is kofi annan living 26 w.Kinney st.4a newark nj 07102.The tracking number of the package is ;9302120111401507431416.Pls let your delivery guy come to the building to retrieve the package for me, it is expensive i can't let it go.Looking foward to hear from you.Thank you.

I live in an apartment complex in Ocala florida down the street from a UPS facility that had my package with the conformation/tracking number 1Z89YE730300004610.. ITS A SHIRT! The driver arrived at around 1:45pm on the expected delivery date during the weekday "normal business hours" and left the car in my door stating they will try again tomorrow. underneath it has the option for the driver to leave the package at the front office but for some crazy reason probably just laziness he chose not too even after all the packages that I have had before left at the front office at 1:45pm on a weekday! so I called as soon as I made it back home and seen the ups card on the ground. I asked why it hasn't been dropped off at the font office and no one could answer my question. so I asked that they keep the package there so I can pick it up. no one every said that I would have a 5 day time limit! that is something you need to tell your customers period! today I call again because I went to retrieve my package and I am now being told its already place in one of the parked trucks on the property in Ocala. I asked kindly how to retrieve my package since its was currently still on the property and the lady in customer service at the store in Ocala facility told me that that I should have called yesterday cause she would have done something then but its too late my package is already in transit being sent back to the sender even though its still on the property I was currently driving on. now I am very kind understanding person but there is one thing I understand the most is customer service, I own a chain of restaurants and never once would I ever tell the customer what they should have done and where they went wrong. it seems that your company and all your employees have forgotten that the customer is always right. even though the truth is the customer is usually right. I have never in my life experienced such poor service in my life, and when I asked the young lady on the phone how to file a complaint she said "well whats your complaint?" Is this how UPS is ran? This is how you treat your customers? these are the people hired for customer service? People that talk back to your customers? that's just bad business and I cant tell you the last time ive ever filed a complaint..
In result I was rudely told that if I want my package I would have to contact the sender so they can resend it after they retrieve it.. and also I was told that I have to request for now on that I want my package dropped off at the damn office! since when do I have to request something so stupid?! what has changed? if im home I accept it, if im not they drop it at the front office especially at 1:50pm on a damn weekday! you have people they work in the company at the Ocala office that I wouldn't trust to answer any consumer questions, and let alone the fact talk to any of your customers with respect either! I will go out of my way to make sure to never use your services for the amount of disrespect I have received so far! and pleave if you are going to have somebody contact me about this complaint, which I assume not cause the poor customer service, make sure that you pick someone that knows how to answer a question without disrespecting me. it was just a long sleeved shirt!

3/15/2017 the driver threw the box of coffee over the fence again! It is printed in BIG letters FRAGILE! I am home, he does not even ring the door bell. I use to get Hello Fresh food, I had to cancel, because your driver ether brought the food late and I had to throw it out or threw it over the fence, and left it on the sun all afternoon. and had to out it in the garbage. This needs to stop. Once he /she threw a box of china from Macys over the fence. Don't this people get training?
I am getting to the point that if I order anything, I will request other than UPS shipment. If costumers do this, maybe your Company will clean up your ACT!

The Ups person rung the bell on 3-8-17, I responded by buzzin the bell,
The person never open the door .
So i went downstairs, i am on the 3rd floor and a senior citizen, when i arrived downstairs he was two doors down at another house and it was another person waiting on him trying to get his attention he ignored everyone and speed off real fast.
There was not a notice left or anything this happen at around 7pm.
A whole day gone for a rude and irresponsible person that refuse to do his job.
So I guess I will call Andriana furs and schedule another pickup.

Thank you
Willie Macon
[protected]

I've never had this problem before, but yesterday both of my UPS packages were left out by my front gate instead of my front porch. They got rained on and if it wasn't for my dog needing to go out, I would have never known the packages were out in the weather. The boxes were very wet. I even have a gate and a side porch so I can't figure out what the problem is and why these packages were not placed in a dry area. Not very happy.

On March 4th a package was delivered not to my door but on the sidewalk outside of my gate. If much daughter had not come home it would have still been there. Driver did not knock on door. This is unsatisfactory I have never experienced this with a delivery of a package from UPS. This package was coming from a mortgage company and had confidential information that could have been stolen

Delivery personnel/Delivery van driver has told me and our other staff that he does not have enough time for us to check visibly damaged boxes to see if the freight inside box has been damaged or not. He said his boss told him that he did not have to give us enough time to open box to look for damage. Our company policy requires incoming freight to be inspected for damage before signing.

Kenneth Lake
Duke Electric Warehouse Manager

I had a package delivered to my house yesterday Feb.21, 2017. Kimberly Rademacher-Heuer 24229 Marge Court Hermosa South Dakota. Tracking number. 1Z 306 AY1 [protected]. The problem I have is she the driver for what ever reason backed into my rot iron settee damaging it when I approached the truck she was on her blue tooth device talking . I pointed at the pack of the truck trying to get her attention she just waved me off and drove off. She ignored the fact she damaged property and drove off. I have 12 acres. I've had 18 wheelers drive a circle up here. I do not understand why she drove off... I have pictures of the damage. It is minor. It is the principle at this point. As you can see from the photos I attached she had no reason to back into my settee. This is not the first time we have had issues with her since Christmas time. This is the first time we have complained. We have had a lot of great drivers out here. Please move her to a different route before she hurts someone's pet or child.

Tracking Number: 1zAW69314206735094

I shipped a keyboard through UPS, so bought a packaging box from UPS store, packed it in bubble wrap and packed it securely for delivery to my grand daughter.The store charged me for special handling(put "Fragile" sticker on it) because of the size and its contents. The agent asked me if I wanted to insure the shipment and asked for its value. I told her the value of $1500 and she duly added an extra charge for that.
Lo and behold the package was damaged on the way, so when my grand daughter opened it, there were loose screws in the box, couple of keys were broken and when plugged in, it did not work. I complained to UPS and demanded the insurance compensation. UPS had a third party firm get in touch with me. The company could not be bothered to come and inspect. Instead they asked me to send pictures of the damaged item, which I did.
After receiving them, they denied the claim. When I contacted UPS to question their denial, the rep told me that the item was not packed according to their specs which can be found UPS website, and the fact that we charge you for special handling and ask you to declare the value( for which there is a separate charge) is only for informational purpose. I told them that the receiving agent had told me that this is for insurance in case of damage, the rep told me that the agent is not a UPS employee. How am I to know that when she was working in a UPS Store. When I questioned about how they could determine that it was not packed properly (also that too only from pictures), the guy said that I should have consulted their website about packaging instructions. To that I replied, the receiving agent did not question who packed it, how was it packed, did I check their website to meet packing requirements? All these are important because as a lay person, how am i to know that UPS is going to use these points to deny any claim, if and when it arises.
I was told that if I wanted to challenge the denial I should get the UPS store I shipped from, to file a claim.
The store filed the claim which was again denied.

The fact that UPS mishandles and throws around packages including the ones marked "Fragile" was caught on camera and broadcast on ABC World News in its prime time evening news on December 18, 2016.This gives a real cause for concern on how UPS packages are handled and in my case, there is every reason to believe that the package did not get the care and proper handling it deserved especially when you see screws lying around loose within the packaging.

UPS instead of reimbursing me for the damaged keyboard which was a present for my grand daughter on her birthday, told me to fight this issue with the store as the store is a separate entity. She is anxiously waiting for it and I have promised her that I will be getting her one soon.

I sent a package via UPS service and paid all the necessary fees, but later I received a notification stating that my package will be returned to me.
I contacted UPS and asked what was going and they said something about overweight, I didn't understand a lot. Their representative spoke very fast and when I asked him to repeat what he said he refused. The whole situation was strange because, as I already said, I paid all the fees and taxes!
UPS wasn't able to give me a reasonable explanation. I'm extremely disappointed with their service and will not use them again! The most customer unfriendly organisation I have ever deal with!

Invoice [protected] ups 7th june 2016 ups feltham tw13 7dy uk
Bex express in south africa sub contracted to ups to deliver a parcel containg foc spare parts to uk.
Between bex and ups somehow documentation for a 40ft container was submitted for import acceptance.
Independantly our freight company handled the import of the container including customs submission, copied us with the correct paperwork and invoice to which we paid the relevant vat.
Despite countless phone calls and emails ups uk are still trying to claim from us the vat for this container against a parcel with nil commercial value.
Ups eventually instructed solicitors who issued court action against an incorrectly named company. Being an honest company we advised them of their mistake and again requested the relevant paperwork for the import.
Ups solicitors then withdrew the initial claim and apparently issued a second claim. We have never received any paperwork.
This they escalated to a high court enforcement, which we discovered when we received an alert from d&b om our credit rating!
Not sure if this has been caused by negligence or gross inefficiencies within ups but it appears someone wants to bully our company into paying what appears to be a fraudulent hmrc claim.
The amount involved is for us a nuisance value which due to high court involvement we will probably have to pay.
Before going to the media with this information we wanted to get a response from ups head office.
Regards
R smith
Director cochrane industries uk ltd
Email [protected]@bbtltd.Co. Uk
Tel +[protected]