UPS
Reviews and Complaints

On 2/2/17 Pharmacy advised overnight delivery of medication. I waited ALL day 2/3/17 for UPS. At aprox 1PM I found "Sorry we missed you" infonotice #[protected] on front door. While I WAS at home sitting 15ft from said door (new house; bell works); driver FAILED to knock and or ring bell. No I was not in restroom; but sitting on couch ALL DAY WAITING! Called customer service and girl could care less. Call taker suggested I "Meet driver somewhere along her route". I no longer drive and it is the responsibility of UPS to fulfill their contract and effect this delivery. Had the driver used due diligence and MINIMAL effort (doing nothing more than expected with a knock and or a ring) we would not be having this conversation today. Now, thanks to United Parcel Service, I must go without my needed medication until 2/6/17 when we begin this dance all over again. Resolution? There is none, according to UPS; but to wait until Monday. UPS gets a fail on this one!

On 1/23/2017, I received a delivery notice from UPS on my door stating that my package will be delivered to the nearest pick up point. I've gone to the store on 2020 Artesia in the past to pick up packages so even though another store's location address was scratched off by pen I knew where to go. I walked into the store and showed an employee on 1/28/17 at approximately 12:45pm and showed the slip and a female employee told me after one look that it wasn't there at the store. I asked if she could check for me and she told me that she knew it wasn't there because the slip didn't have any name written on it and location was scratched off. She told me to call the number on the slip to find out where it was. I walked home and called UPS number. The system stated that the package was delivered to the store I just went. I walked back to the store and told the same employee that the package was here. Only if she checked it for me, I wouldn't have had to walk back home and come twice. She may have remaine calm, but she gave me an attitude and told me to wait. Another female employee came up to me and asked me for a tracking number. I gave her pick up slip and she told me that that's not a tracking number. I told her it was all I got from the delivery person who left it at the door. She asked me for my last name and told me I had to have an ID. I don't always carry purses when I walk around he neighborhood, but keep my ID and credit card under my long sleeve shirt. It bothers me that because I was in sweatshirt casual that they automatically assume I don't carry around ID and been looked at like a second rate citizen. She brought the binder for the items left at the store. She told me that she KNEW that it wasn't there because she didn't recognize the name. I pointed out to the card with my first name written on it and she told me that, but you told me your last name was... I told her that the name on the card was my first name. I told her that UPS made mistakes by delivery guy not writing all info on delivery slip and the store assuming they don't have my package first without checking and next mistaking my first and last name. She just said OK. Without any apologies. She turned around without saying anything and practically threw the package at me and told me to sign the paper. Then she said thank you without looking at me while turning around and walked away.

I've been in customer service for over twenty years. I've been to multiple customer service workshops and seminers my employees sent me to. Is UPS a service business? Did you know that majority of language that does the talking to deliver messages are facial expressions, body language, and tone of voice as well as the pitch of delivery? Honestly, I have never written letter of complaints to any companies in the past regardless of dissatisfactory services. This is the first time. While your employees never said anything inappropriate, the gestures, facial expression and tone of voice said plenty. What message does one send when they say Thank you without eye contact while walking away? It definitely was not "thank you."

I worked security at the ups Oakland hub facility in Oakland ca I've been recently removed from my job because of an ups employee now working at the facility I've seen drug transactions, Employees stealing people property out of their packages supervisors and management knowing about it and not doing anything about it. Working their as security you have to tolerate the employees verbal abuse, and sexual comments because if you say something back loss prevention and UPS would want you to be removed from their site but when you being issues you have to their attention their respond is YOU HAVE TO HAVE A THICK SKIN AND IGNORE IT and this is at every UPS site with security. They don't punish their employees they let them get away with anything and i don't feel that's fair that an UPS employee can feel like its OK to harass security and don't get punish about it but we do when we speak up for ourselves

I bought an item (http://www.ebay.co.uk/itm/121559927176?_trksid=p2057872.m2749.l2649&ssPageName=STRK%3AMEBIDX%3AIT) from the UK on the 13th of December 2016 (tracking number 1ZA768Y80498086103), to be delivered to Livingstone-Zambia. The tracking information tells me that the parcel was delivered to Mulenga Mumba when in the actual fact it was not delivered. I am left wondering to whom the parcel was delivered.

As it stands, I do not even know the outlet which received the parcel in Livingstone. This has made it even harder to locate where it is. I have tried Zampost and they have said they are not partners to UPS and hence did not receive it. I would like to establish which office in livingstone-Zambia delivers parcels on behalf of UPS so that I can establish where they delivered the parcel. I also need an explanation as to why the tracking information should show that the parcel was delivered when not. I also want to find out who signed for the parcel upon collecting it if it was indeed collected. If all this cannot be done, then I will require a full refund of the purchase plus shipping cost.

Thank you

I did not get my package today.( 1/17/17)
It was supposed to delivered to near UPS location I chose on your website.
However,
it was delayed, not delivered and action required.
So, I called the customer service.
Unbelievably,
She just hung up on me less than a 30 second after I coneccted.
I could not understand what she said. ( not clear).
How could she just hang upmthe phone purposely.
(about 8:40 PM 1/17/17)
I've never seen this kind of incident in my whole lifetime. (40 ys)
I am extremely disappointed about UPS customer care.
This was the only way I could complaint.
In addition,
I talked to a few representatives,
they sounded like don't want to talk to me
and not speaking clearly.
Honestly, They all sounded lazy and not willing to help.
That's all about what I want to complaint about.

Ups driver came to my trailer park, stopped 3 trailers down from me, asked the lady where we were, she pointed out our trailer, driver got back into truck and drove off without an attempt to deliver.
Called cust. Support answered by a lady who apparently was reading a set of answers because she was not listing to what i was saying kept repeating herself with every question. Said driver could not deliver because could not find our trailer. That was her answer over and over. Even after i told her that our trailer was showed to him and our door was wide open.

I've received an invoice for customs fees/taxes for some calendars sent from Germany. I'm not complaining about the cost, but the method of dealing with it. The invoice is 38 days ago and the package is being held pending payment. I searched UPS's web site thoroughly trying to find some way of quickly paying the invoice, but can find no way. My bank does not have UPS listed as a registered payee, so I'm left with the only option of mailing a cheque across the country, waiting for them to process the cheque, and then advise the local distribution centre to deliver the package.

One would think in this day and age, a company the size of UPS would make things a little easier for both their customers and themselves.

I ordered a Dell tower that was supposed to be delivered on dec 27, 2016 ( a christmas gift for my son) on the 27th wasnt delivered the tracking said it was out for delivery for 2 days, so I contacted ups customer service, which told me my package was lost in transit, and I needed to file a case that would take 8 days, on the 7th day I was tod the package was located and being delivered that day...the next day no package, checked tracking it said it was delivered, the address wasnt mine. So it was at someone elses house, once again contacted ups, they said they would go pick it up and bring it to me, next day no package, eventually I ended up map questing the address it was sent to and had to go get it my self, luckily they was honest people and gave me my package unopened. So on jan. 5th 2017 my son got his christmas present.

I am staying in an apartment in a community. The community has multiple buildings and each building has multiple apartments.
The buildings have a locked door and only the residents in that building will have the door key.

Everytime I have a delivery through UPS, the delivery guy will leave the parcel near the building door instead of the leasing office.

And all things get stolen.

I had asked the delivery guy the reason for leaving at the front door. He replied that it is because the receptionist refuses to sign the package.

This is a lie.

Ups tracking number-1z3017exd920685693

i need this parcel very urgent and it is in kitchener from two days but it didn't delivered on time even delivery driver didn't came to my house for delivery and they update all the information on the internet that nobody's at home when he came and even he didn't leave any notice for my parcel i have cameras in my building and nobody came over there and tomorrow morning i have flight at 5.20 am and i need this parcel with me but unfortunately by the mistake of ups delivery it might be not possible and it pissed me off because i need to reschedule my either flight or i have to go without my parcel.

Thank you

12/21/2016 darren g in customer service told me delivery would be today told him tracking showed delivery was on truck yesterday and again today
That I had the same problem 4 days in a row last week
Again told me delivery would be today
Ups stands for unreliable delivery service
If given choice will never never choose ups for anything
Deliver when you say you're going to quit making excuses

I recently sent a box of family photos via ups to my daughter at a po box in ok at a cost of $15 and change. A few days later i received an email from ups stating the box could not be delivered to a po box and had been rerouted. The next day i received a phone message from a women in the same ok town where my daughter lives saying she received the box, had no idea who my daughter is, and decided to call me (My number was on the label) after she'd opened the box and realized it was full of family photos. After several more calls i was able to coordinate a package pick up between my daughter and the woman who received her box. A few days later ups inexplicably charged my credit card $15.25. When i called them they explained i was charged $13 for forwarding my package (To a complete stranger) and another $2.25 because i hadn't originally paid for delivery to a residence address. The representative went on to explain that ups "is not the post office" and doesn't deliver to po boxes. However, they do allow you to purchase shipping labels addressed to po boxes online, they accept packages addressed to po boxes, and they even send said packages across the country. Ups should refund all of the charges related to my shipment, including the original shipping fees since they never actually delivered the box to its intended recipient.

Monday 12/19/16 An incident occurred with driver Conrad who delivers to St Croix Plaza, 4230 S MacDill Ave. Suite E. The driver and an assistant came to the second floor, he walked into the conference room. I was shocked and as him what he was doing. The man was enraged and threatening. As I took the scanner to sign I tried to move him out of the conference room and the Conrad stood his ground. He took the scanner out of my hands, I moved around him out into the hall where he followed the whole time speaking about making sure he would get my signature for the 2 large boxes and a padded envelope. He stopped mid-way on the stair case and address the Attorney who walked out of the conference room, aggressively rambling on and on about me calling UPS to look for a previous package that he left with another Suite here in the plaza. He identified the location on the UPS ticket as; "fernandez h", I had to call UPS to find the package. UPS called me back to tell me Conrad left the box at Suite H with the secretary who's last name is Fernandez, who's first name is Krista. I did not report this, I just called to find the package. Conrad was mad because he got in trouble with his supervisor for not properly identifying the location on the ticket. This man intended to create a scene and make trouble for me.

When I first called I spoke with supervisor Maney, to report the incident, the supervisor told me his manager would call me. I did not hear from the manager. The supervisor called back surprised I didn't get a call. My second call to the supervisor today, 12/21/16, he said he would push this up to the manager and then he called me back and told me the manager would not contact me and then Supervisor Maney said; "There is more to this than you think. When I asked him to elaborate on his comment and he refused. I believe the supervisor knows this delivery man is a threat and not reporting it to his manager because he said if anything happens for me to call him and I said I will call 911 and have him removed from the building and the supervisor said good then call 911.

This whole incident was a nightmare, the Attorney was embarrassed in front of his prominent clients, I was embarrassed and very upset. He put me in a very difficult position to which I had not control, he was threatening and wouldn't leave the building . Your driver, Conrad was angry because I was doing my job. He made a spectacle of himself for all to hear to punish me.

I do not want this driver in this building, he is a threat and fear his anger and I feel UPS is putting me a risk. His behavior was appalling.
St Croix Plaza, 4230 S MacDill Ave Ste E-100 Tampa FL 33611 / [protected], Jean Rivers

I had sent package from UPS Brampton to Winnipeg on Guaranteed Next delivery which never happened.They promised full refund as per their policy.For the last 40 days, i am visiting the store at Hurantario street and calling their customer service, visited no of time, but nothing happened..
FRUSTRATED,
WORST CUSTOMER SERVICE EXPERIENCE,
NEVER KEPT ANY OF THEIR PROMISES

I received an email that my package (TrackingNumber:1Z8R75480397789533) would be delivered on 12/9/16 so I took the day off from work and waited for the delivery. Imagine my surprise when an email pops up at 2:12 p.m. saying that an attempt had been made to deliver my package. First of all I was at home the entire time. Second there was no notice left anywhere around my location. I called and spoke with Travis who assured me the package would be delivered on Monday 12/12/16 so I took another day off from work. I called and spoke with Tasha approximately 8:30 a.m. Monday morning to be assured that the package would be delivered. She said she contacted the center and it was out for delivery and should arrive between 1:30 - 4:30 pm. I spoke with Katie at approximately 4:45 pm who spoke with the center and stated the driver was behind but it would be delivered. I spoke with Daniel at 7:15 p.m. who informed me that my package would not be delivered because my address was a security risk. I've lived at this address for over two years and somehow every other package has managed to get delivered. So now I've lost two days at work and my package has to be returned because I can't take any more time off from work and you don't deliver on weekends.. What's odd to me is that I gave at least four people my phone number and asked if there was a problem with the delivery to be contacted. No one contacted me at any time. I'm sure someone should be able to check the notes on regarding this delivery and see how hard I tried to make sure I wasn't wasting my time waiting for a package that was never coming. I suspect the fact that the package weighed over 80 pounds the driver deliberately chose not to deliver my package because it involved three flights of stairs. The incompetence of this company in this instance is unacceptable. Everyone was apologetic but no one had a solution how is that possible? Does UPS have a weight limit of packages it will deliver? If I live in a high crime area when can I expect packages to be delivered? Is it random or is there a scheduled time deliveries are made? It's not always going to be convenient for me to pick up items from a UPS location that's why delivery is essential. But I guess that doesn't matter. I doubt this email will result in any action being taken based on the service I received regarding this delivery but it was worth a shot! As far as the desirable resolutions I would like to be able to receive packages at my address when they are scheduled to arrive. I would like to be compensated for the time I had to take off from work but I'm sure that's not going to happen. I would like to have the item I had returned purchased and delivered to me at your UPS's expense but that's probably not going to happen either. At the end of the day I just want to receive the service that I'm paying for when I order items. I'm paying shipping and handling charges and all I'm getting is handled and badly at that.

Good luck getting ANY packages delivered via UPS. And sometimes they'll even lie and claim delivery when in fact nothing was delivered. I have found the most useful tool when dealing with the unscrupulous practices of UPS is to file a complaint with the FCC...I can't tell you how many times I have filed complaints about UPS with them (lots) and then within a few days get a phone call from a higher up AT UPS. FCC scares the company (as it does for most companies who want to maintain their business in the US)...so my recommendation is complain to the higher government agencies...skip places like the bbbor other consumer rating companies...basically go for their jugular!

I ordered $224 amout of products from Sephora and it deliver thought UPS. It was 3-days shipping, supposed to get on 11/30/16 but I never get the package. So I called UPS customer service and they said it was deliverd at 11/30/16 at 3:46pm. I told them I did not get the package and they said its delivered to APT #B. (I live in #A). So I asked my neighbor but they did not recieved any package. So I called UPS again, and they said they delivered to APT #C, so I went there but my package was not in there too. I went #D, #E, #F as they told me, but did not found the package and then UPS finally said "your package is missing" and they said "we did everyting we can do, so we will colsed investigation and you should conact with your shipper as now. Bye." That was really more than angrey. So I finally called the Sephora to ask them for refund, but they said they can't because investigation is still going. I mean.. REALLY? They said they closed investigation. So I did not get any refund or something from them seens now.

I sold a vintage bicycle to a customer in California. UPS than made multiple attempts to deliver the bike to a non existing address in Arkansas. UPS than makes an attempt to return ship the bike back to me but at the wrong address. From the beginning of this ordeal I gave UPS the correct shipping and return address. UPS did admit they had shipping problems at the local level. How was this handled? I was able to retrieve the returned package from multiple calls to UPS to guide the package to my address. I was required to pay to reship the package to customer in California. Local UPS management considered this complaint of mine as "suspicious". UPS did not refund my original shipping cost and gave me a 35 minute run around that this was not their problem. UPS has lost my business!

I was expecting a package today, December 8, 2016 so I was at home, all day, waiting for delivery. (Tracking # 1ZAE57970366083252) I even turned the porch light on for the driver at dark fall. I received an email from UPS at 5:37 pm indicating my package was delivered at left at the front door. My expected package was not delivered and left at my front door. I live in a cul-de-sac and I can hear trucks (mailman, FedEx, etc) turn the corner onto my street. I called UPS customer service within minutes of receiving the email and all I can say is CS at UPS is horrible. The young woman told me I "could not find my package". I didn't know I had to search for it. Usually drivers stop in front of my home, get out, walk on the sidewalk that leads directly to my front door and I open the door because I know when a package is expected. No need to ring the door bell and no need to leave the package at the door. I asked to speak to a supervisor and I was told someone from the local office would call me within the hour. No call as yet. Lying to customers about a service they paid for is not cool.

We received a box full of gifts for Christmas. The package was placed on our front porch. No door bell rang, no indication it was delivered. Meanwhile we get a downpour through the evening. We have a very prevalent 10 foot covered side porch about 8 feet from our front porch. I'm home all the time and heard nothing. It was like drop and run. This morning we open the door to find a drenched box with wet contents (including electronics). These are gifts so we don't know if they will work or not. Electronics don't do well in moisture. I've used UPS for over 30 years and never seen such a mess. I don't want anyone fired. I just want it known that when OBVIOUS choices are available, to use them. If the electronic gifts are damaged, to return these is not easy really and the nearest store is 40 miles away. That would be a few people having to make the return. There are other delivery companies that would do a much better job. Come on you guys. You had ONE JOB. Tracking number is 1Z 022 49F [protected]