USAA
Reviews and Complaints

USAA is my account, I opened it and have been a member for years.

I got divorced from William P. Droste on 08/02/2023; the divorce papers state that he had 60 days to refinance the property at 5671 W. Abrigo Drive, Golden Valley, AZ 86413 or it would be sold. He was able to refinance property and remove my VA certificate and name from property and all bills associated with property.

However, Foremost Insurance Group for the manufactured home on this property is still showing up on my USAA insurance page. I have spent hours on the phone with USAA and Foremost to get it off my USAA account. It shows William Droste as the Named Insured, so WHY is it on my USAA insurance page?

I want it removed. I can provide copy of divorce papers and his closing disclosure if required.

I was subjected to a fraudulent check that i foolishly deposited into one of my USAA account on August 21, 2023. I informed USAA of the issue, got a "tongue-lashing" from the Fraud Department and then never heard back. Apparently, I should have received an email with my case number and my next steps...nothing. I've contacted the USAA Fraud Department with a couple of phone calls, most of which I never spoke to anyone based on a long hold. I've sent letters and supporting documentation on how USAA ended up overdrawing my account by taking back the entire amount of the check amount that was returned. I was offered a portion of the check right away and I understand being held accountable for that portion, but USAA took the entire amount of the check out of my account instead of the amount that I "used." I'm exhausted with trying to get a call back to discuss options. Nevertheless, I'm moving my military benefits to another institution.

I purchase multiple CDs throughout the years and you are the only bank, out of my 6 banks, which is not equipped to designate a beneficiary on line after purchasing the CD. You are totally on line for banking service and are behind in customer service with this process. Ridiculous to scan the beneficiary form for these multiple CDs and send them to the banking Department. Recommend you update your system to allow designating a beneficiary when we purchase the CD.

JOHN GRISSETT(Member Over 50 Years)

Have left messages for claims dept for 5 days now and no one will call back

Keenan adjuster ext 33835

joslyn claim manager ext 34442

evrey day at least twice a day i leave a message

when i call in and ask for someone else they foward me back to keenan and joslyn

Today is november 2nd 2023

I started calling october 26 2023 and still no call backs

I am allowed to transfer a certain amount of funds from my account to another domestic bank every 24 hours. USAA has went out of its way to stop me transferring that amount. I have called repeatedly and complained. I was assured each time it would be fixed. This never happened. I did the live chat they could not address the issue. I asked for a call back. Never happened. I have been with USAA for over two decades and I will be cutting all ties very soon. I also canceled my auto insurance. Still haven't received my rebate. I canceled my property insurance. USAA still took out the funds. I had to dispute the transaction. Now tell me this bank values its members. I don't think so!

My truck was damaged by driver with USAA insurance. I was told that I could get a rental vehicle by adjuster Michael at [protected] ext 78776. He authorized a car with Enterprise in Dripping Springs, Texas. This location does not have any cars only trucks and SUVs. What I need is a truck. My truck is what was damaged. Michael promised to call me back within 30 minutes today about 1115. It his now 3:04 and nothing. My claim is [protected]-801.

My phone number is [protected] secondary my wife's Phone is [protected]. I need replacement rental for what was damage today.

my email is [protected]@gmail.com

USAA closed my account on short notice before I secured a bank account to transfer my money to on July 18 and sent checks to my stateside mail address instead. These checks were not accepted by my new bank because of not having my full name on them. They are big on full names here in the Philippines. I returned the checks on september 23 and have not heard from them.

Hold on Certified check from another Federal Credit Union for 7 days. This is an excessive time. The deposit is to pay off a debt to USAA. They keep raising the interest every day it is not paid off. They should not hold the funds so long and keep raising the interest on my loan. They refuse to release the funds until the 24th of Oct. They don't seem to trust another Federal Credit Union (Navy).

After 20 years of being with USAA and only ever having a single small parking lot accident in that 20 years USAA wouldn't let me renew my insurance unless I paid $4000 up front. I guess there was an issue with a payment and the automatic payment I had and they canceled the insurance. After 20 years with them they wouldn't help at all. It was either I pay the $600 i owed them, which I did, and then $3200 up front or no insurance. I guess USAA is only for the rich.

We have received calls supposedly from "Social Services" [protected]) several times saying that they were calling because I was "vulnerable" asking if I could care for myself, was I able to cook, etc,. etc., The calls were directed to my wife. She answered that I was not vulnerable and asked why we were receiving such inquiries.

The reply was that USAA had called them and reported a bank account intrusion. My wife told this person that I was suffering form the Chinese virus at the time and it was NOT that I was vulnerable but rather it was USAA because USAA failed to protect our accounts.

As a result we closed our savings, checking and credit card accounts with USAA because we lost complete faith in a company we had been customers of since 1965.

We are going to buy a new car soon and I was going to ask USAA for a loan. But I will not after this last episode of USAA malfeasance.