Visionworks of America’s earns a 2.2-star rating from 152 reviews, showing that the majority of eyewear customers are somewhat dissatisfied with their purchases and services.
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Contact Lens Prescription
I bought contacts on March 3, 2020 and I have been trying for 2 weeks to get a copy of the prescription to buy more. I have Davis Vision thru FedEx. The lady at my local VISIONWORKS in Acadiana Mall in Lafayette, LA has not been able to give it to me. She keeps wanting to give me the wrong one. I need this resolved ASAP because I'm on my last contacts. The prescription I want is associated with Shipping Invoice #[protected], Order # [protected], PO # W288311640008, shipping date is 3/3/2020. I do not understand why they cannot give me this. And the woman there has not been cooperating with me. I realize they are short handed but there's no excuse for being rude. My number is [protected], please call me for further discussion. Lisa Fuss
Desired outcome: My prescription ASAP
Service
After 1 month from my eye exam, finally they called me because my trial contact lenses has been arrived, I went to vw I found that half of the order only, so the doctor told me that we have to wait until the other half to arrive, and she can't give me the prescription, until I try the other measure, (doctor is right), the problem with the staff, really fed...
Service
One week now from the complaint I did, and nothing, even the time was very critical for my daughter, and it was the main idea of my complaint, but nothing happen, I don't know who can I complaint vw to? This is my las dealing with this company and enough for the damage I had
Desired outcome: To get my prescription and to change my daughter’s glasses
I went today and half of the trial contact lenses arrived and still the other half, so the doctor didn’t write the prescription for me and told me i have to wait, they will order another trial lenses, and i’m out of my stock and i need the prescription, it is more than one month from the time i made the eye exam (11/24/2020) but they made the order after 2 weeks (12/10/2020) then another 2 weeks until the order arrive, really i’m suffering, add to that what happen with my daughter which i mentioned before, so far she keep using the glasses which she didn’t choose it and the vision is not perfect for her, thx
Eye glasses
I picked up my daughter eye glasses yesterday, I went home give it to my daughter, then she told me it's not the frame she choose, measure is the same old measure, no difference, and frame is big on her face, I went back with my daughter to vision work, to inform about this mistake and to get a solution, the supervisor told us that we have to take an...
Read full review of Visionworks of AmericaUnable to communicate with local store
I am completely upset with how this establishment provides communication. My complaint is not with my local store, employees and/or physician. My complaint is with the company as a whole, as you cannot call your office direct to schedule an appointment, check on an order and/or order, etc. There is a local phone number for the business yet when you call you...
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Replied
Glasses
My compliant - I bought glasses without insurance - out of pocket and I scratched one lens. Vision works in Clifton park ny told me it is cheaper to buy a new pair of glasses than replace one lens. That is absurd! I had to go purchase another pair of glasses at a different store because it was cheaper than buying glasses out of pocket at visionworks. I've...
Read full review of Visionworks of AmericaCustomer service
I have been calling Vision Works to get a prescription that was allegedly filled after an exam that they reschedule 3 weeks after my initial appointment. After three weeks and three phone calls to inquire about an order that has already been billed and paid by the insurance company as well as my co-pay a rude and inpatient store manager "lewis" hung up the...
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Replied
Service
Please be advised that I had a scheduled appointment for repair of my glasses and to look for new frames. Upon arriving I contacted the store that I was there, as I received this as a message via text that this store was unaware of. I was temperature checked and was given a salesperson to help me. She had fixed my glasses and when I requested to look at...
Read full review of Visionworks of AmericaCustomer experience
I would like to speak with some regarding an experience I had at Vision Work in Lithonia Georgia. When I arrived at the stor they were doing temperature checks but it seem like there were to many people there that was not practicing social distancing. The eye exam was subpar at best. I had to ask the doctor to clean the machine that he was using for the...
Read full review of Visionworks of AmericaGlasses transition
Good morning my name is Elizabeth Rivas I work for Jackson Health System my email address is [protected]@hotmail.com and I am a loyal customer of Vision work for my glasses. On 05/23/2020 I went in to have my vision checked for glasses and contacts at store 349. when I was done with the doctor I was directed to a lady to pick my glasses, after I picked my...
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Replied
Customer service howell commons store
Visited the Howell Commons store today to purchase two pairs of glasses. While I was reviewing which glassses I was interested in, Melvy asked me about my insurance to see if I was covered. I spent a 1/2 hour with her explaining and showing hr that I had a valid insurance card VSP along with my famly plan and everyone's name included. She was very rude and...
Read full review of Visionworks of America and 1 commentContact lens order
Initially I was very pleased when I placed my contact lens order on monday of this week and my contacts arrived by wednesday night. I was not very comfortable having to input my own order (I always rely on the great staff at the westfield brandon location), but I made my way through the order and was very relieved to know that I had to upload my...
Read full review of Visionworks of Americaglasses I have not received
Bought a pair of glasses March 14th at the Weatherford Ridge location a few days before the pandemic shut the stores down. Was told at the time they would not close. Soon after they closed. Made multiple attempts trying to get answers from their customer service lines but I just keep getting empty promises. Was told someone from the local store would give...
Read full review of Visionworks of Americacustomer service
I ordered contacts for my fiance' Tabitha Foltrauer on Thursday(1/9/2020) and was told that we would have them expressed to our address by Monday or Tuesday the following week. We mentioned she had one contact left and how important it was to get them. We were assured they were ordered and we gave them her Visa card for the $73.00 that insurance would not...
Read full review of Visionworks of Americaeye exam and contact lenses
I've been going to the eye doctor at 20 Lafayette Ave. in Morristown New Jersey for over ten years. I had an appointment today in which the doctor changed the prescription to my contacts. In the past when my prescription changed, the doctor would exchange any unopened contact boxes for the new prescription. I was told the policy changed and they would no longer do that. The exchange was made on numerous occassions in the past ten years.
prescription glasses
11-2-19 Appointment for eye exam, and prescription glasses. I advised Dr David Kulich my existing glasses were professional glasses with three levels for computer use. I picked out new frames and they with the prescription for the lenses were ordered. 11-16-19 Picked up glasses, and advised I could not see out of them. They reordered new lenses. 12-6-19...
Read full review of Visionworks of AmericaReplacement of a broken temple
I have three pair of prescription glasses for reading. I received the prescription exam at the Visionworks 1242 S Hover St, Ste C200, Longmont, CO 80501. Subsequently I purchased three pairs of reading glasses with this prescription. One pair has a plastic "Guess" brand frame that was sold to me as "more rugged". This is the pair that I wear on a day to day...
Read full review of Visionworks of AmericaCustomer service
Went to get my glasses adjusted.. Lady at desk after she asked can I help you. Then just pointed and mumbled something. As I started to sit Donna a man said o we here. I tried to explain to him what needed to be adjusted, it's my opinion i was bothering him. He made the adjusted handed me my glasses I actually left i should have just went to the competitor...
Read full review of Visionworks of Americaunethical behavior
In april 2019, I took my daughter to visionworks in syracuse because the store in auburn would not accept her this year because she was under 8 even though her first prescription was filled by them.. I had to bring her in april - a few months before the time my insurance would cover her glasses because her vision was so bad from the glasses she just...
Read full review of Visionworks of Americamy contact ordsc6
I have a 1-year prescription with two months rainy remaining on my prescriptionhowever when I call to order new contact lenses I'm told that I cannot get a different type of lens with the same prescription because they need me to come in to get a another exam despite the fact that I still have my current prescription valid for 2 more months I keep asking for lenses and they say that they cannot give me anything unless I get a new exam I do not have insurance where the money for another exam I just want my contact lenses which they have already mistaken more than once and so I've had to do without my contact lenses for quite a while due to their mistakes on several occasions and now they're telling me they won't serve me because I have to put a new prescription because the one that I have that's good until next year they say isn't good enough because it's almost up I feel like I'm being scammed and hustled so that they can charge me for another exam that I do not need.
Visionworks of America Reviews 0
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Overview of Visionworks of America complaint handling
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Visionworks of America Contacts
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Visionworks of America phone numbers+1 (800) 669-1183+1 (800) 669-1183Click up if you have successfully reached Visionworks of America by calling +1 (800) 669-1183 phone number 0 0 users reported that they have successfully reached Visionworks of America by calling +1 (800) 669-1183 phone number Click down if you have unsuccessfully reached Visionworks of America by calling +1 (800) 669-1183 phone number 0 0 users reported that they have UNsuccessfully reached Visionworks of America by calling +1 (800) 669-1183 phone numberQuestions About Retail Stores+1 (800) 784-7427+1 (800) 784-7427Click up if you have successfully reached Visionworks of America by calling +1 (800) 784-7427 phone number 0 0 users reported that they have successfully reached Visionworks of America by calling +1 (800) 784-7427 phone number Click down if you have unsuccessfully reached Visionworks of America by calling +1 (800) 784-7427 phone number 0 0 users reported that they have UNsuccessfully reached Visionworks of America by calling +1 (800) 784-7427 phone numberCustomer Service
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Visionworks of America emailscustomerservice@visionworks.com100%Confidence score: 100%Support
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Visionworks of America address175 E. Houston Street, San Antonio, Texas, 78205, United States
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Visionworks of America social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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Product & service dissatisfactionRecent comments about Visionworks of America company
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